I've waited two weeks to write this review to make sure that I was not just writing in anger, but the day we moved with Rod's Moving Service was one of the most stressful days I've ever had.
We planned to move on a Sunday. The day before, I called Rod to make sure we were good to go. He let me know they had a late move that day (Saturday), and asked if we could start at 11am on Sunday. We were moving out of a 3 bedroom-1 bathroom house, so even though 11am seemed late to me, I figured it was fine because we had such a small house.
The moving service Showed up at 11am, and things were moving well. I left for the new house (which was 5 minutes down the street) around 1pm, thinking they were right behind me.
At 3pm they showed up and let me know we had too much stuff, so they would have to make another trip. I didn't love that since we're paying hourly, but obviously didn't really have a choice because we need our stuff.
They start unloading and their "builder" goes to work on building my twins' cribs.
They go back to get the rest of the stuff at 5pm while the "builder" is upstairs putting the two cribs together and our master bed. Around 7pm the truck still isn't back, so we start calling Rod. No answer after no answer after no answer.
It's now around 7:30 and my infants are ready for bed. I go up to their room to find my kids' beds in pieces. The builder spent four hours trying to build the cribs, and couldn't, but didn't tell anyone. I frantically called a friend who came over and built them in 15 minutes.
The "builder" went on to "build" our master bed.
While my friend was leaving, they called to let me know our moving truck with our second load of stuff was broken down outside our neighborhood.
A tow truck finally tows the moving truck to our house at 9pm, and it takes until 11pm to unpack what was in the truck. I notice a lot of our stuff is still missing. Rod tells us "We couldn't put everything in here because there wasn't enough stuff to pack it tight."
At 11pm he tells us he's only going to charge 8 hours, and is going to leave his truck in front of our house, as if it was a huge discount he was giving us for not charging us for the hours he was broken down and didn't return our calls.
The next day, we notice our bed is built completely wrong, and ask him to come back to fix it. He comes with his guy, but keeps telling me, well at least his company wrapped things tight and didn't break anything! (which isn't true, we found a broken family heirloom).
Sir, it is an expectation that professional movers wrap things and don't break anything.
In all, our 3 bedroom/1 bathroom move, 5 minutes down the street went from 11am-11pm, with our friend building furniture, many pieces of furniture left behind for us to figure out how to handle at our old house, a broken down truck that was left 24 hours, and a bed that had to be rebuilt. read more