This store has NO customer service. Was told on Sunday to come into the store on Monday and just sign in and leave my phone for the new battery that it needed but upon arrival today, Monday had me sign in and told it would be 3 hours before anyone could help me...after 4 hours of waiting I asked for a manager who informed me I would be next....15 minutes later I was told their system was down and nothing could be done for me but I could wait if I wanted to but they had no idea how long it would be, maybe a couple of hours. I asked them to make up for all the time they made me waste to say they would take me first thing on Sunday at 1 o'clock ....of course they said no and I would have to sign in again and wait.....who knows how long this time and just for a battery. Too bad the great phone people you get when you call Apple technical people don't work in the store then they would get 5 stars. read more

Kate was very helpful today. She was personable and made the waiting time go by fast. She was attentive to my needs and helped me get in and out. Thanks Kate for the great experience. read more

Not the same as it used to be. They seem to hire kids fresh out of high school with no experience or knowledge to what they're dealing with. Employees aren't willing to help or answer any serious questions about the apple devices you may have. I used to have pleasant experiences with this apple store years ago when they were on the south side of Arrowhead Mall. Not sure if management changed but regardless this place sucks now. read more

Went in with my girlfriend to get her son's IPOD touch fixed. She forgot her son's password for the Apple ID and we were unable to use the device. All the tech support guy could give me is a website to go to in order to schedule a CALL with a tech support person that may or may not be able to help us. What type of customer service model is this? You mean to tell me there is no way to reset a password and my device is potentially a brick now just because of that? Forcing us to buy another device when ours works perfectly fine. Horrid. Lastly, what type of service requires you to send me away with a card with a Web address written on the back? Get on one of the 40 PC'S (or your ipad) and set my appt with me! You don't send a client home to figure it out on their own. That's the whole point of your position as TECH Support! This is why we will only use Galaxy devices go forward. read more

The worst Apple experience ever ! 3 hr wait time and poor customer service. Never again.

1:20 pm, I enter the Apple Store Me to Apple Genius Guy: My ipod isnt working right it keeps pausing on its own randomly. Apple Genius Guy: Let me talk a look at it for you. (walks to the back, emerges shortly after) It's either the headphones or the headphone jack. Try new headphones first. Here's a free set. Me: Thank you! 1:24 I left the store. No more issues with my Ipod! Can't get any better than that! read more

Slowest Apple Store!!! These guys take forever for anything and are horribly unorganized. Appointments often are an hour or more late and although I love apple products, I am NOT impressed with the "geniuses" that work here....I would highly recommend going to a different Apple Store. read more

Let's face it, if you're going to the apple store it's likely not going to be fun. Yes, even Macs have issues. I have to say that the crew here was SUPER. Especially a big shout out to Alex, one of the geniuses on staff. read more

In Nd out...almost....seems like they were behind... I had an appointment, but I still had to wait about 15 minutes...but good things come to those that wait: I was able to replace my iPhone cord for free. Even though they were busy, I still felt comfortable as I browsed the displays of the ne iPads and iPad minis. I also browsed the accessories department...too, too, too many new shiny objects...hahahhaha I noticed that the One to One tables were busy also. I will probably always be a Mac user for this one reason: I can ALWAYS get help with my systems. My only complaint is that the locations are so few and far between in this Valley of the Sun... read more

I'm not sure how Apple corporate allows their employee's here to be compulsive liars. I was in the store one day working with "Dave". He returned my laptop to me and there was an issue with it, I came back into the store within 15 minutes and asked to speak with "Dave" again. The person said "Oh, he actually will be helping this couple at the genius bar next, I'll let him know you're here". I waited around and asked the person about "Dave" again. She then goes to tell me that he is off. I then replied to her and said "You just told me that he was going to help the couple out here on the floor". She goes to the back and then says that he is busy working on a laptop. Second time. I called and asked to speak with their store manager "Brad". The person who picked up the phone, "Thang", said that he is off today. I then told him that I was at the store not too long ago and was there speaking to "Brad". He then tells me that he came in to work at 3:30pm and that he is off. I told "Thang" that I was there at 3:30pm and I was there speaking to "Brad". He then comes back and asks me for a last name because there are multiple "Brad" that works there. I gave him the last name and he said "Let me radio him to see if he is on the floor". He comes back on the phone and tells me that he is in a meeting at 4:45pm, and that he is the closing manager tonight. How can you believe a store when all they do is constantly lie to you. read more

Is there a worse experience than the craziness of an Apple store? I don't think so. Staff always seem overwhelmed and unavailable.

Pathetic service here. Can barely setup an appointment or get someone on the phone. Waiting 20 minutes and no live person.

Floor service was great and check in was easy. The wait was not long as I had an appointment. Say down and was not acknowledged by my rep while he typed for several minutes. I'm more upset over the customer service and the response than I am having a dead phone. My screen was lifting and I was told by several and from apple forums that even past warranty they should fix or replace at no cost. I was told I would have to purchase new phone. I said so this is an apple issue? ... No it's a battery issue. No..... You make the battery this way knowing this is a potential issue and then state it's not your problem. I am 50/50 on the customer service and product at this time. read more

I scheduled a appt cause I didn't want to be waiting, I had a little window to fix my phone that it should it be broken to begging with, I walk in,and they make you go to the line just to check in ( 10 mins ) once you are checked in, they send you to a table to wait more!!!! What's the purpose of scheduling a appt????? I asked a representative the same questions and he responded, " can you imagine if you didn't have a appt" I guess with all the revenue we bring to Apple, they can at least provide a better service for the consumers that provide their profits, very disappointed. read more

I had an appointment. I made the appointment for a new battery. There are a bunch of Apple employees standing around. Two greeters. Better than Walmart. Of course I realize that not all of the employees there have the skills that are needed to do some things. So I have my appointment and check in for my appointment which I have told the chat person at the time was for a new battery. I get there and I am on the schedule but they know that I need a new battery even though I've given this information and my phone model. So anyway people that were on the walk in list went before me Though my appointment time had passed. Then I finally get someone to help. Anyone that you asked in this interim, while you waiting was more than a bit snippy. They were put out. I asked somebody who was I think she said a floor supervisor and I said can I ask you a question and she said well I was on my way to the back. pardon the hell out of me. One of the people I was waiting with asked one of the technical helpers a question and she got totally snippy with her. Cute little very tight floral mini skirt though. Super professional attire. So anyway, I finally get a genius since I had signed up for the Genius Bar. He told me the length of time it was gonna take for the battery, and he needed to run another test. In between telling me stuff he kept helping the guy next to me at length. He originally told me that it would be an hour for the battery and I had that hour though tight. But then when he did not do the additional testing or continue with getting my phone on track for the repair department then I no longer had the hour. So just to reiterate, I had an appointment with the genius bar and I don't even get the full attention of my genius while I'm there. He helped the guy next to me a couple times, once at length until I said something and I don't even know what the deal was with that guy if he lost his genius or what? So by now, the window of opportunity for a new battery has passed for me that day. He did give me some good information about trade-ins and that getting a new battery was perhaps not even the best idea. I appreciated that and that could've been shared with me at the beginning before I stood around while he helped other people getting irritated about not getting in line and repairs to get my battery when it turns out, it's not the best thing to do anyway. I was talking to somebody later that day, and mentioned my experience and that person said oh my god yes they are the worst there. There is no need to get snippy with people when they ask if they are on the list for their tech. The woman on the walk in waitlist kept getting notifications and I didn't get any so I just wanted to be sure that I was checked in. Soooooo sorry to bother them. And the final cherry on top was that I found an email that said afterwards that find my phone was turned off and it warned me of all the implications of that some of which had to do with security. I did see that he turned that off maybe for doing a test he said he was going to do, but then went to help the other guy before he did it, but I guess he left it turned off. Maybe if he helped one person at a time he would be able to maybe be more thorough, pay attention read more

I am an Apple geek so I am biased. Apple products are well made and generally "just work" as they say. When there's a problem, there's plenty of help in store at the genius bar. This particular store gets pretty crowded and busy quite often. Sometimes the wait just to make a quick purchase or complete your genius bar appt. can be long. A nice feature on their mobile app is that you can purchase off the shelf items with your phone and just leave the store with them, not needing to wait for a person to check you out. read more

I had an appointment for a screen repair, and I Arrived early and I couldn't check in until it's the time, so don't even arrive early, in most apple stores you can check in at least 10-15 min early. And then the rep proceeded to say I needed to go back to my carrier store, and tell them to add Apple Care. Which I had provided proof of insurance with my bill. Which I understand processes change, but I asked to further elaborate and all I got was an idk.... I am both a former carrier employee and Apple employee, Genius Bar exactly. And I proceeded to provide feedback and rep was not receptive at ALL. I was trying to advice that by not providing clear instructions on what do to, was a bad experience. And he was and her kept saying idk. SO IN SUMMATION DONT COME to this Apple Store, make the trip to Scottsdale Fashion Square, the customer service and explanations are better and it's just a better experience overall. read more

BEWARE OF WHAT THEY TELL YOU! I have had two terrible experiences with Apple, both at this location. THEY DONT CARE ABOUT YOUR DATA AND WILL LIE TO YOUR FACE. The first happened when my phone stopped working and it was still under warranty. I went in and I was actually interested in upgrading my phone while I was at it. The girl who "helped" showed no interest in my trying to upgrade and she took my phone to the back. She came out with a "new" phone (not packaged) in one hand and my old phone in the other. I asked her if I could keep my old phone with me while I set up the new one to make sure all of my stuff had synced. She said that it should be on there and walked away in a hurry with my old phone still with her. I set up the "new phone" there in the store and of course, nothing had synced in months and now all of my stuff was gone. I had been thrown a phone and then pushed aside. I later find out the phone she gave me was refurbished. Okay, so I bought a new phone and when it stop working, Apple gives me a used one? What gives? The second incident happened when we came back from vacation and my husbands phone suddenly stopped charging and wouldn't turn on. We took many pictures of our toddler on the trip and we didn't want to lose those pictures. After unsuccessfully trying to make an appointment online (the next appointment was a week away) we decided to just go to the store and try. They told us that they were fully booked but that they could add us to a waitlist and would text us if something became available and to just hang out until the store closed at 9pm. That meant waiting 3 hours at the mall for maybe a chance to be seen but it was a not a certainty. We never received a text and went back to the store before it closed. There were plenty of available employees chatting with each other and one of them decided to help us. He took the phone to the back to "run a test", he came back out and told us that it was not the battery and that the phone was dead and that all that they could do was replace it. We told him that we didn't want to lose those pictures and he assured us that the iCloud should have backed up. We told him that since we had been out of town, we were not on WiFi so it did not back up. He said all they could do was replace it. We took the phone with us and decided to try somewhere else. The next day we went to a privately owned third party store who tested the battery in under 10 minutes and turned on the phone!!! It was the battery!!! That was it! And the "geniuses" couldn't even bother to replace it! Seriously, such a jerk move to suggest just replacing phones when they can easily fix it. We mentioned several times that we had photos on the phone that were important to us, THEY DIDN'T CARE and they lied to our faces and told us that nothing could be done. This store doesn't care about its customers even when they are ready to spend money there. I know that this will not affect Apple as the store is always jam packed and they don't need my business but I want to warn others not to listen to them if they tell you that nothing else can be done about your phone. Take it somewhere else where they will be honest and will actually take the time to help you. read more

As you walk into the corridor you hear that music that plays in movie when Flash Gordon appears. Then you see all of the white heavenly objects that do all the things that dreams are made of. ohhhhhh Apple, how do you do the things you do. read more

Omg.. where do I begin? So I was in the market for a phone upgrade and needed to switch carriers. I didn't get acknowledged till about 20 mins of standing looking at the employees. Then I was told there would be someone ready for me to talk to in about 15 -20mins. I was like okay, I've invested this much time let me wait for someone. Fast forward 25 mins later so NOW im here 45 mins into this process I get a mediocre apology for the wait. Im done at this point, I wanted to leave, but didn't want to be rude. I swear there was 2 customers who walked in after me and where already starting the process before I was without an appointment!! To make things more ridiculous the lady who was assisting me, didn't know anything about Verizon's different plans, hands me the phone so I can read up on the plans and select one. You would think the employees are somewhat trained on the carriers if they are allowed to connect you with multiple carriers, anyways just about when we are getting ready to finish the lady steps away comes back 2 mins later then proceeds to tell me that the carrier needs to verify my identity and that therefore she needed to cancel the transaction. This store is a complete joke. I suggest you go elsewhere for your business, if you value your time. read more

Maybe the folks at the 800 number reservation line should find out the location is not outside the mall in the loop but inside the Arrowhead Mall. After driving around for about 30 minutes Christmas week I was told by a lovely shopper crossing the street that I had to go inside the mall. "Sigh! Go in the mall?" Are you serious? Me go into a mall a few days before Christmas? Okay, and oh well, so in I go. I did and the store was reeee-dinki---dink packed. Even with a reservation it took forever. I know I know, every apple store is packed you say? Yes, I get it. It sure is the downside of owning a MAC. Service here was just okay nothing to write home about. I find the service better at my old hood in the Biltmore. I wasn't sure the woman who helped me really knew what she was doing though. She sounded unsure of herself and lacking confidence. I felt uncomfortable around her. Maybe I am just mad that my laptop is going to cost a fortune to fix, Ha-Ha or rather, Boo-Hoo! However, while I was waiting though there was one worker there helping an older gentleman. I observed that she was really great. I did not get her name but she is from the Long Island store and just transfered in not long ago. I wish I got her to help me. read more

Went in today, without an appointment for my I-phone that was having difficulty with the speaker and power. The guy that helped us was so kind and helpful. He got our phone situation taken care of and did it with a smile. Thanks Apple. read more

I was surprised about the lack of more efficiency when it came to phone repairs, purchasing items and overall just trying to get help. Me and my mother set an appointment for 4:50pm to fix the speaker of her phone, we show up about 5 minutes early and where not attended by an apple care worker until 5:20. By the time we got help and my moms phone got taken back to be repaired they let us know to come back at 7:45pm. When we arrived back, they let us know "sorry but we were actually working on the wrong problem instead of the problem you told us your phone had so we need another hour come back at 8:45pm". Already annoyed me and my mom decided to wait. In the mean time TADI helped me buy a MacBook, he was one of the only very attentive workers, sweet, funny, helpful, informative and just great energy. By the time 8:45pm comes, they told us we needed to wait another 15 minutes. By the way they close at 9pm so as the team was closing doors and cleaning up me and my mom were still there. Finally a worker comes out @9pm to let us know that they will just give my mom a brand new phone because they were never able to figure out the problem. It was truly a waste of time and apple geniuses are not so genius is what I have learned from this overall experience. read more

I had a wonderful experience today,one of the busiest shopping days, buying the new IPhone 11 Pro. Emily and Jasmine helped me out. Emily was outstanding in her knowledge and customer service. I was helped with minutes of entering the store. All my questions and concerns were addressed. I would highly recommend this Apple store. read more

Garrett was so wonderful to work with. He was so professional and kind. He handled being very busy and working with multiple clients with ease. This supreme customer service is what made our experience great. read more

A friend had an Apple notebook develop App software issues. We came in, got prompt service and got scheduled for a tech's call-back. The remote service fixed the issues. Very nice experience for a first-time walk-in at this mall store. read more

Really great customer service ! We waited for someone to help us fix our phone for about 2 hours but we understood because they had a lot of people ! So thankful that they were able to fix my phone ! And it was free of charge , will come back read more

The wait is horrible. Employees are no different than dealing with used car salesman. Terrible experience every time. The phone fails. Apple rep. Admits it's apples problem. They give us a new phone. That one fails five days after. Go back in. Wait two freaking hours again. Now they have to send the phone out and give a loaner? WTF?? So now I have to come back for another two hour escapade???? Worthless bunch!!!! read more

Am I allowed to write anything negative against The all Mighty Apple?? Probably not so I will give them a good review.lol. I just recently purchased a Imac after years of debating. I was scared to make the switch from PC to Mac but I'm so glad I finally did! I do a lot of car photography with editing in LR4 and PS5 and the Mac is the only way to go. When I purchased my Mac I also purchased a year of One to One, basically Mac classes. This is the closet Apple store to me and I've been coming here a few times a week for classes. I had always had a good experience with the trainers and anyone else that works here. It does get super busy on weekends though, but you can still move around. read more

There is no comparison between the apple iphones and android cell phones in my opinion. Iphones have nice and simple to use applications that even a child can learn. Another feature I love about Iphone is apple pay, it keeps your credit card information in your apple wallet so when a merchandiser accepts apple pay, it is one or two clicks and it's that easy your done with the check out. One last main point I wanted to mention is the resale price of apple phones is so good, you can keep your phone for a year or two and still sell it for at least half of what you paid for it or more. The choice is easy for me, when deciding what cell phone to purchase I will choose an Apple Iphone every time. read more

I came in to check out an unlocked iPhone, because I need to buy an unlocked phone for traveling overseas. The place was jam packed and there looked to be about 20 people working today. Regardless of the chaotic appearance, I was helped almost immediately and given excellent customer service. Juan was my sales assistant and is much of the reason I will return to buy their products (as soon as I'm ready to turn to the dark side). If you are looking for products, or need assistance, this store is your go-to place. Get rid of the angst of walking through a mall full of millenniums. The service you receive will be worth it! read more

Going to the Apple Store is one of my favorite things to do. They have most of their products on-hand for you to touch and completely play with before purchasing. I own pretty much every product in the store because the quality is excellent & you actually get what you pay for. Yes, it is a bit more expensive than other computer stores or random middle-of-the-walkway cell phone case kiosks, but to me it's more than worth it. If you want personalized attention, book a shopping appointment. I would also recommend to book that appointment on a late week night or early morning; this store on weekends is an absolute zoo and it is really hard to get to the products you want or even think straight when it's crowded. I know that's out of the employees hands, so just be sure to book appointments during non-peak days and hours to get a super personal experience. The employees that will help you for your shopping appointment are great: they are friendly and know the products well so they will be able to answer your questions and point you into the right direction. The Genius Bar (tech support) is excellent. I've used it a couple of times for my MacBook Pro & iPhone and they have always solved my problems very fast and friendly. They know what they are doing and go straight to the point, all with a smile. They go above and beyond to fix your tech issues and do whatever they can to help you out. Just a reminder that you do have to make an appointment with the Genius Bar so be sure to make the appointment online before you go into the store. The only reason why this store is getting 4 stars instead of 5 is that the store is very small and gets crazy busy on weekends. It's also kind of difficult to purchase a product on a weekend if it's super busy & you don't have a shopping appointment since there are no cash registers to walk up to and the employees usually have their hands full. read more

I have always had good experiences at Apple, but unfortunately I did not have the best experience this past visit. I had a simple tech issue with my iphone and it simply needed to be "rebooted". I am upset with my visit, because the tech gave me incorrect information regarding photostream. He said that all my pictures should be saved on it if backed up on icloud. However, when he rebooted my phone only 130 pictures out of the 600 I had came up. I showed the tech and he assured me that they would download throughout the day. This tech was helping someone else at the same time as helping me, to which I feel that should he have paid better attention to my tech issue, he may have caught it and restored the camera roll pictures. Would I have known about photostream, I of course, would not have left and would have insisted on them fixing it then, but I stupidly trusted the "tech" They never appeared again. I spoke with apple support on the phone and informed me that Photostream only keeps pictures from the last 30 days. I trusted the tech and assumed my pictures would come back. I also trusted icloud to serve as my backup. I returned to apple and had Rick help me out. He was really nice and simply gave me advice to always back up on iTunes and my computer. I just wish the first tech would offered this advice. My pictures are totally gone now and there is nothing I can do at this point. Moral of the story: Don't fully trust techs, research and always back up important docs twenty different ways. Icloud is sketchy. All in all, I wasn't happy at all and am quite bitter to losing 550 pics. read more

Cool stuff but takes a VERY long time to be seen for "appointment" to fix a new iphone. Been dealing with it since 2pm. A5 fists appointment was for about 4pm, then it said 4:30 pm and now it's almost 5pm and still waiting. We were told there is still 7 people ahead of us, wth? I think Apple can spring for more employees or not over book by several hours. Okay, it is 5:30 and we are still sitting in the store waiting for our appointment...this is ridiculous. read more

I wish their was a way to give them -10 stars always understaffed and the place is always full.. I went their 3 times walk in ....in the morning they are full and can't take walk in go their Monday they can't take walk in go their at 6pm they can't take walk in appointments The best way to go is burn my iPhone and buy a Samsung read more

Amazing store. I had issue with my phone that was repaired improperly in Scottsdale quarters. They give us an estimate time to wait (around an hour) and we had time to cruise the mall. When they called me back I only waited 10 minutes and Kal was super helpful and solved the issue. The best apple store in Phoenix area read more

The customer service was very poor! We have to ask someone to help us buy a product and then we still were told to wait. During our wait, there was an available Apple employee by us who started talking to an employee who had clocked out, instead of helping out customers. We decided to leave after we saw two other Apple employees just decided to stand, instead of help out the customers. During our wait no Apple employee helped us purchase the item we came in for. I recommend Apple products, I don't recommend coming to this store. read more

This Apple Store was nice, but all of the employees seemed to have been in a rush because they would not take their time with trying to help you out. They just want to kick you out and get the next person in. Other than that it was fine read more

Apple - Apple smartie working hard! - Computers Near Me - Glendale, Arizona

Poor customer service. Battery in my $800 plus iPhone does not hold a charge more than 1/2 hour. I went to the store to have the battery replaced. Was told to come back in 4 days for an appointment. Seriously?! read more

Updated review. There have been many positive changes at this store. The staff is extremely helpful and things move a lot more smoothly. Kudos to the manager...improvements are noticeable. read more