It is so hard to make an appointment at The Apple store anymore. They only time they can help us if they want to sell you something and even that is a wait. Apple can't keep up with the demands of the people. They need more locations, staff and bigger stores! read more

So as a loyal customer of apple, going to this store was a horrible experience. Knowing what I want to buy going in I approached and employee told him I knew what I wanted to buy and push me off the side guided me to the table and I waited, and waited. I saw the employee approached a manager but kept on waiting seeing other employees just stand around still on wait. All I wanted was to purchase an item that's it quick transaction however I was just put on hold and push off to the side therefore horrible customer service will not be returning to this store! read more

This seems to be one of the busiest Apple stores anywhere, however everyone was extra friendly and helpful here (yeah, all Apple stores are really helpful, but this one especially so). read more

Apple geek here. So nothing bad to say. Staff is great. Joel at this location went above and beyond to help me out. Scheduled me an appointment then personally helped me out earlier than my appointment and fixed my issues with my iPhone. Walked me thru everything and set me up. Couldn't have been smoother and better. Also has someone else work out an issue with my MacBook Pro. Fixed it brought it back and explains the issue incase it happens again. Fixed. Nice and quick and easy. iPad kid station for my son while I was fixing and communicating with the staff. Overall highly satisfied that I stopped by after usually traveling to the Scottsdale location. read more

Apple - Computers Near Me - Glendale, Arizona

I have never in my life been treated so terribly by a manager in a store and I certainly would not expect this behavior from Apple. I've had an ongoing issue with a laptop and have gotten the run around for weeks. The store tells me one thing, the care solutions team tells me another, and apparently no one is documenting into the incident ticket. I've taken hours off from work, spend hours on the phone, and I have Apple Care. No where in this state is there a mask mandate, not a restaurant, not a movie theatre, not even my doctor's office. But the Apple store does, so fine, I oblige bc I need my laptop fixed. My mask is on my face covering my nose and when I talk my mask slips down from mid nose to the tip of my nose, STILL COVERING MY NOSE/NOSTRILS, and this manager interrupts me several times to tell me to pull my mask up right under my eyes and pinch it tight and refuses to help me until my mask stays there. Are you kidding me? I walked out. I will not be treated that way! read more

Came here with my niece. My only experience with Apple products is my old iPod. The straightforward info shared by Dustin helped get the best choice for her money. Honestly makes me want to move over to a Mac now. read more

My dad was getting his battery replaced when we first went in it was packed and took 20 minutes to get someone's attention then when we set something up we waited another half hour to get a text that they were ready for us to come back for his appointment. The guy we originally met with was very helpful but i don't remember his name. Now after we came back a little more than an hour the guy that gave us the phone back, Levi gave me attitude on my questions because he said that the battery broke in the phone while they were trying to replace it, so my dad got reimbursed with a new phone but didn't get the old one back to get his info off of and since the first guy didn't tell him to back it up he needed to get his info back but couldn't without the phone that Levi said we couldn't get back. Levi was not costumer friendly. THEY WILL NOT GET MY SERVICE AGAIN! Update- he can't get into his apps read more

I'm surprised to find so many 4 and 5 star reviews. First, this place usually looks like a zoo. So many people crammed into the store with so few employees doesn't meld well. Additionally, getting help in this place is near impossible. I've come here a few times just to pick up a phone. Needless to say, 15-20 minutes go by before anything gets done. Lastly, the employees act as though there is no rush nor are they concerned about their manners. Several rude employees will give you the impression that it isn't an "one time thing." All-in-all: Avoid this place and order online. It'll save you the hassle of dealing with the employees and the zoo that they manage. read more

I wish I could give more stars because in the end the gentlemen that helped me were so nice!! But I just can't get passed the way Peter treated me when I checked in for my appointment. He was beyond rude. I was disgusted with his behavior. All I was trying to do was ask him a quick question to see if I really needed an appointment. He quickly snapped at me and cut me off saying he could ONLY schedule appointments and couldn't hold up the line to answer ANY questions. (There was no one behind me) once my phone got switched out and I was waiting for iCloud I was watching him and he was answering questions left and right. He was completely uncalled for. Get some friendly people to greet as they set the tone for the entire visit. Then again Apple doesn't care about their customers anyway. Very disappointed in Apple over all. I've already had to switch out my 6S Plus. I'd like to tell you to go somewhere else....but we all know this is our only choice on the west side. read more

Worse experience ever with Allison at the Apple Store. Clearly she's burned out and should no longer do customer service. The entire time talked but did not listen whatsoever. Explained numerous times my issue and was constantly cutoff and she stated each time something different and was deflecting. My advice possibly try third party providers. I came in as loyal 20 year customer and left feeling I never want to purchase Apple again. read more

Someone critiqued Sergio in Yelp and gave him five stars. I regret we weren't fortunate to work with Sergio for my phone problem. Last week it took 30 minutes to sign up to check in only to learn we were looking at a 3 1/2 hour wait. Thus we chose to make an appointment for today at a designated time. Our Apple helper was over 15 minutes late. What's the sense in having appointments? Our server checked the Apple phone battery and said everything was OK with my phone. Everything is not OK with my phone but it is obvious to me that Apple does not hold its customers in high regard. If you choose to wait for 3 1/2 hours you are given the opportunity to sit on little square boxes no cushioning and totally uncomfortable and very difficult for elderly people to sit for hours. The ventilation -- there is no ventilation. Acoustics are terrible. The employees of Apple have a holier than thou attitude as all of us are sitting on boxes eagerly awaiting for assistance. Here's a company worth trillions of dollars and we're at its mercy. By far the worst customer service in all respects. Apple needs to consider opening more facilities in the Phoenix metro area to assist people who have Apple phone problems since half the population is using Apple. Make a play area for the screaming kids. Add comfortable seating while waiting for hours. It's so unacceptable to me that Apple gets away with this type of service. read more

One star feels like one too many. My parents recently purchased three iPhones for a rough total of $2100. The first time my mother (who is 55+ years old mind you) went to use her iPhone cord charger, she plugged it in and the cord all of a sudden started making an on and off noise (shorting out). When she pulled the phone off the charger the cord had burn marks on it. At this point, she thought the first place to take it was the T-Mobile store. The gentleman at the T-Mobile store advised my parents to take the cord to the apple store at Arrowhead Mall, as they would surely give her a new cord no problem. The gentleman at T-Mobile even opted to give her a cord for free, but still told her to bring the cord back to Apple. Upon entering the apple store, a man named "Will" came up and asked them if they needed to make a reservation. My father then began to explain to "Will" what had happened to the cord. Will looked at the cord, and quickly stated the cord had "green residue" and was CLEARLY damaged from moisture. "Will" advised that apple would not replace the cord because they felt that it was my parents neglect. "Will" then stated they could talk to a technician and have him look at it and who would likely say the same thing. My parents stated that would be fine. They were told the wait would be 10 minutes which easily turned into 30 minutes. The tech came up, and looked at the cord and IMMEDIATELY said the same thing as "Will". The tech and "Will" repeatedly stated that they were not accusing my parents of getting the cord wet, however they would NOT replace it. When my dad stated "so you will not replace the cord", they stated "oh yes we will replace it for $17". Both "Will" and the tech were extremely condescending. My parents even enjoyed the sarcastic "have a great day" from both employees. Even when my mother stated that they were likely never going to buy another apple product, both Will and the tech stated "that is fine with us". One can only assume they have said this to plenty of people. Now let's look at this logically. Why would two older people who just bought $2100 in iPhones try and scam apple out of a $17 cord? The main issue with this store is the general disrespect of their customers. My parents are elderly, honest, and not the type to make complaints. However if you treat them like they are second class citizens trying to scam you out of a $17 cord, I think it would upset anyone. I'm not trying to insinuate that Apple should just replace any product that people bring in, I'm saying they should at least treat people with dignity and respect, especially if those people are being reasonable, rational, and respectful. read more

I was very happy with my experience here. I did not have an appt and I know how that is sometimes with walking in and having to wait for a long time. I only waited 10 minutes. My two young children were entertained by the Apple Pencil and iPad drawing while we waited. Then when I was having my iPhone diagnosed the technician asked if the kids wanted to do a kids coding class while we swapped my iPhone. They enjoyed that class and it made it a very smooth experience for me as a mom worried they would get impatient waiting for the service. They swapped my phone so I was ensured my issue wouldn't happen again while I travelled to Asia this month. The peace of mind knowing my phone won't turn off and never turn back on again during my vacation is priceless. Thank you so much for a smooth experience! FIVE STARS! read more

Ok so came in for the battery replacement on my IPhone 6plus. Had my sister literally video my first time here about 2 weeks back. Had a small crack on bottom right corner. Small screw at bottom was sticking out. Fella says they CAN fix the glass and put it all back right how not should b e for 149.00. Yup, exactly what I figured. I had already read the terms for battery replacement. Fast forward to today. Lisa, comes and immediately says oh you have a 3 party repair?(fixed at Verizon) 45.00. Bucks! She goes on to say that battery replacement is totally NORMAL and that all phones may some point have to be replaced. Oh and since I had someone else fix the glass no guarantees! Wasn't pleasant at all. I just look in amazement, yup sister videoed her too. She goes to the back..... 15 minutes go by and here she comes out. Minute later a fella comes out and says that oh you had a 3 Party glass repair? Doesn't look like we can fix it since the screw is slightly sticking out. We won't even touch it. Hey thanks for that LISA!! Didn't even try!!! After the first go around two weeks prior..... Fix it for 149.00!!! Straight BS!! Yup, gonna put this on YOUTUBE and it will go VIRAL!!! Stay TUNED Lisa read more

Employees are not very helpful which is very odd compared to the other Apple stores I've visited. The store was busy and it was like the employees were trying to avoid the customers. I asked someone for help and he took me to another person. Management here needs to get on it! I do love the products and they're fully stocked here which is why I'm rating 3 stars. read more

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If I cloud give a zero star I would because they do t even deserve one. Worst customer service I ever encountered in my life. I went to get two of my devices fixed up because the Face ID is not working properly. An associate approached me and asks me what what I needed help with and I told her that the facial recognition in two devices is not working so she sets up an appointment with a "genius tech" but the wait time is 30 mins to 1 hour and I said okay then I received a text 1 hour later that I was ready for my appointment to cOme back to the store and let an associate know I was there and I did. Then I'm waiting one more hour for the tech to come out and help me aand I see many of them coming out but none of them is coming out to assist me! So I walk around the store because use my son is getting impatient as I was of waiting. Then he starts crying and yelling so o couldn't wait any longer and left! The worst thing that nobody asked me after if I needed help at least to go look for someone to help me. Useless and lazy associates. All they do is be chatting with each other and be on their phones the whole time!! read more

I was nervous to come here because I applied before lol but the customer service reps and employees there really know their stuff. Plus they were able to pull some strings and got me the only cable I need for a class and are quite literally saving my grade. Thank you guys so much, it was two guys that helped me out (one was Damian and didn't catch the other's!) but honestly you guys went above and beyond. read more

Don't get me wrong, I am definitely an apple user. But this location needs to get things together. Don't be fooled by the sleek floor design and masses of people gathering together. I was sorely disappointed on multiple levels, all of which relate to professionalism. When I walked into the store, everything appeared chaotic. The general set up of the store was what you would expect from any other Apple Store, but people trying to buy products, get to the Genius Bar, and get help had no idea where to go (myself included). Thus, a long line had formed out the door to which most people could only hope was the proper place to go for what they needed. I had an appointment for the Genius Bar today, thanks to my phone glitching out on multiple occasions and freezing with multiple apps. I had previously wiped my phone and set it up from a backup AND set it up as a new phone on two different occasions. None of which helped my glitchy phone issues. I arrived around 4:20 PM to check-in, was checked in around 4:25 PM, and waited for my 4:30 appointment. And waited. And waited some more. During my time in the store, it appeared that there were not enough individuals on the floor to assist people. As I observed the floor for a longer period of time, I began recognizing the lack of professional dress. I get we're in a mall. I really do. I also get we're starting summer in Arizona. But that does not excuse the lack of appropriate attire for employees. At my previous Apple Store (located at an outdoor mall), employees were expected to wear their blue shirts with khaki or black pants. Although employees had matching shirts, some were wearing shorts or other attire that otherwise detracted from the overall professional feel of the store. When I was finally greeted by a tech, it appeared he automatically assumed I did not know how to troubleshoot my own phone. I've done my own upgrades on my 2010 MacBook Pro (which is running fantastic, thanks) and am pretty familiar with simple troubleshooting problems. I've also had issues with my previous iPhone, so I know the drill. I was already frustrated with the wait time (not all of us have over an hour to spare on a Wednesday afternoon/evening), and had repeated myself at least two or three times when telling him and another tech the trouble shooting I had already done. When having to erase my phone and set it up again, the tech asked if it would be okay to go start on the next time slot. Under the impression that he would be able to work with two of us simultaneously, I agreed. However, he completely ignored me for the next thirty minutes and I was stuck with a phone that told me it was waiting for the tech to continue set up. Something that could have been finished in 10 minutes or less took over 30 minutes. The Apple Store at Arrowhead may be fine for purchasing products, but makes appointments at the Genius Bar very difficult. I did not feel valued as a customer, and felt as if employees and techs on the floor could use additional training in professionalism while also revamping their procedure for Genius Bar protocol if possible. As of right now, work being done at the Genius Bar is inefficient. read more

Came in with an appointment to have my iPhone X display replaced due to touch issues I was having. The techs replaced it free of charge. Thanks! read more

Excellent experience. My rep., Kelly, was extremely kind, patient & thorough as he walked me through solutions for my problematic MacBook Air. Wait time was a little long (15 minutes after scheduled appointment), but the outstanding customer service more than made up for it. Highly recommend. read more

Okay I'm just trying to call the store because I left my back pack with money in it and it's super frustrating that they won't take my call like what in the world I've called them about 10 times now read more

Jessica the manager at Apple is not only rude but also won't apologize when she has made a mistake. First I had an appointment and they were about 30/40 mins late helping me. When an associate finally did help me he couldn't answering any of my questions are explain to me why my device wasn't covered after I had just left my carrier and they advised me it was. I asked to speak to someone who could which was Jessica and she explained to me that it was impossible for me to have coverage on my phone basically saying that my phone carrier was wrong and I would have to pay out of pocket for the fixture. I left and went to my carrier company and they not only printed out my protection plan but explained to me how I'm cover and what apple services are suppose to provide to help this issue. I went back and Jessica not only accused me of being rude but didn't apologize I have a 3 year old I'm laughing around and another child I don't have time to go back fourth between companies. She then explained that oh yea I could get my phone fixed and I had certain papers. Never was brought up in the first interaction and nothing of the sort was told to me. What was told to me was that it was impossible to have coverage on my phone and it just couldn't or wouldn't happen. She also was going back a fourth with me i front of other customers and accused me of lying. Very unprofessional and is not a good look on apples behalf. I read so many of these reviews and now I'm thinking the lady that people are speaking of that's rude at this store is her. Won't ever go back to that Apple store again. Also would like to state this was not my first time here there are other associates in there that are very nice and helpful. read more

I want to give 6 stars if I could to Rafael Martinez,he is the best and helpful person there ,Apple Store should hire more people like him .many of them are not helping people,but this young man Rafael it's the best one .me and my husband was looking to buy a new phone we got there in the store and looking for help,we ask 3 sales people and no one helped,after 10 minuets Rafael showed up and ask if we need help,if this young man didn't help us we could leave the store,but he was very friendly and helpful.i definitely recommend to all my friends and family this young man !!thanks again Rafael you are the best!! read more

I always enjoy visiting an Apple Store. They do need some new cutting edge devices, but it's always interesting to see how the software has progressed over time. There's a lot to keep up with, to be sure. I'm looking forward to newer devices, not just revamped old crap with subtle changes. These stores are all very similar, yes cool, but in need of newer devices or tech in general. read more

Never, ever give Apple Gift Cards. My sister gave me one to put towards a new iPhone. I paid for my phone outright less the gift card. I also traded in my old phone. Since I purchased by mail, they send a return kit and refund the value once the old phone is received When they gave me my refund for the trade, they first gave me back the gift card. What a bunch of bull shit! read more

Came in to get help with an activation lock..never really been in an Apple store before, kinda odd to see employees just hanging out playing with gear and sitting around, but I guess that's the vibe they are going for. I was waiting for a manager for awhile but everyone was really friendly there..especially the managers..wish I remembered their names! They really were sincere in trying to help, and after about an hour, finally got the issue resolved. It was definitely a headache but the customer service here and sincerity, not to mention security of Apple products (not being able to unlock my own phone haha)keeps me an Apple user. I'd definitely be back if I had any other issues. read more

I came in for a new MacBook Air and to replace my phone. Peter not only spared me the visit to sprint when we updated my new phone. He also provided the best customer service, I have received in a while. In short he walked me through my options and answered all of my questions. read more

I used to love going to the Apple Store. The last two times it's been a chaotic cattle call. I just left.

Horrible!!!!! Too many people too many problems! I'm going back to Samsung . Got no choice. iTunes is the worst software in the world! I want to drag and drop from my PC!! Don't want to go through iTunes which is money making software for Apple. I'm done! Had iPhones for 8 years. I'm done. Can't even transfer photos on my pc. APPLE kiss my ass!!!!!!! read more

Let alone does my iphone7 suck ass at charging and for some reason it glitches. My iphone6 locator got broken some how on my gps, if I got lost no thanks to my Apple phone would never get where I need to. They couldn't even fix it, I even gave them access into my phone to fix it no help there. Then I go in with my kids cause who can find babysitters just to repair a phone. I have insurance I started my claim already had to go to Apple. And I go there for nothing. Why? Cause they can't find record of me buying the phone. What? Cause I just hold a year or year an half receipt on me. So now I have to find prof for what. Just so I can wait til they have an appointment. I have two kids and a job you really think that's gonna work. I wish I could do their job for them. Get paid to not find anything or to even help me out with finding my purchase. You guys are a joke and after I get it all figured out I hope I never have to go back to this store!!!!! read more

It's the Apple Store so expect a wait. However, I kept a positive attitude and rolled with the wait time. Went in to get my phone checked for some speaker issues. I first met with Juan who's was positively helpful and patient. However due to not having my photos not on the iCloud he made a reservation for me to come in a few days later. I came in on a Monday at 4. Checked in and waited about ten minutes for my appointment. I met Effers I believe his name was and he was great even after a long day with the amount of people these Apple employees see. We restored to factory settings and seem to solve my issues. I left for an hour in a half while they replace my battery. Came back and Jaliza helped check me out and was the cherry on the top of my first experience in a Apple store even if total time spent was about four hours. Cheers and great job Apple store arrowhead read more

The worst store i have ever been i have been waiting for 2 hours just to buy a phone the agent was only with one customer but she took 2 hours to finish the CU transaction. read more

We came to the Apple store because the AirPods I bought in May stopped working on the right side. We came into the store and were greeted immediately. We told the gentleman our issue, he asked us to walk to the middle of the room towards a guy who was wearing the blue gloves, his name is Chris and he would check us in. After speaking to Chris, he advised that we would need to speak to a technician and it would take 40 minutes to an hour or I could return at 4:45 which was 4 hours away. I let him know that I would wait the 40 minutes since we live an hour away. He took our information, said we would receive a text when they were ready for us and in the meantime, we could leave the store and grab lunch. That's exactly what I did. I came back at the 30 minute mark and waited... at the 45 minute mark, I asked one of the guys to look at where I was on the list. He stated it would be another 1-2 hours!!!! What??? Unacceptable. I let him know that if that was the case, I would not have waited. I let him know what Chris informed me and he said that Chris was on lunch and he must've been mistaken. He said he would see what he could do and then let us know he would check us in and it would then be another 10-15 minutes. Awesome! 25 more minutes passed and I asked the same guy if we were next.... and we finally got help from Jacob. We were at the Apple store for almost two hours. Thanks to Jacob, he was able to replace one of the AirPods that wasn't working. They are getting a 3 rating because of the miscommunication and long wait time. While I was there, at least 4 people came up to to see how we were doing which was nice. As a customer and observing our surroundings, there were plenty of associates standing around in clusters... looking as though they were just socializing. I'm sure they all have their own duties but the perception is that they aren't doing anything and lots of people need help. read more

My wife just received a brand new iPhone 7plus, after 4 days home button cracked. Took it in and an employee said she pressed it too hard then the manager comes out after a 3 hour wait and wants her to pay $150 to repair it. The iPhone was not dropped, misused or mishandled. The manager said sometimes there are faulty phones but since she got it at Verizon he did not want to help her. Apple continues to make faulty products. Maybe time to go to Samsung. Apple, get it together. This store continues to get poor reviews. read more

Came in to exchange earbuds for my son's iPhone. First associate I encountered was AWFUL. He was impatient, rude and was not customer focused. TERRIBLE experience with him. Then Jacob came over and saved the day! He helped me quickly, was kind and listened to my issue intently. Thanks for being awesome Jacob! read more

Wow... uneducated staff, long wait times even with appointments, simple questions can be answered and they are only making things more frustrating. Wasted my Sunday afternoon here. Stay away from this store. Do your shopping online. You have been warned. read more

And yet another exchange today due to...issues. Not Apple issues however!! Great customer service here as all stores have. Best Of. Thanks folks. Well done. Hopefully this is settled now. read more

I came to buy a new phone. Literally would have been in and out in 10 minutes. I would have given them $1000 and they told me it would be a 3 hour wait. read more

lousy service. you call the store to check on status the call goes to apple tech support somewhere in the world. Then tech support calls the store and they cannot reach a human in store. they do not call you once your computer is ready. they promise computer will be ready by so and so date and no one calls . so you are clueless. then you have to take appointment with the genius bar which you do not get right away, in person just to get its status. even though your house in 30 minutes away and total round trip is like 1 hour and spending time in the store another 1 hour ... so total 2 hours time waste just to check status. they are good at one thing, calling promptly when they want to charge you extra money to sell their products. apple genius bar i don't know if it is just this store. But my overall experience is very bad. read more

Takes about 15 min to find someone to talk to then 10 min to find someone to set up an appointment because the wait is about 3 hours because they have to try to up sell every person they speak to. Need to either get more workers or a bigger store. read more