I ordered a camera lense online based off of Best Buy search engine- but when I got the lense, it didn't fit my camera. Junior, the manager, handled my return and made it seamless for me. He went above an beyond to give me my full refund. Good customer service is hard to come by these days and Junior did an excellent job! Zero stars to the Best Buy website - that needs an overhaul-only pull up items based on what was searched, not everything causing what happened to me today. read more

I left a review July 6th in frustration with only one star . . . and because the manager of the store, Christian, actually reads the reviews, he called me and made the situation right so I wouldn't have to run all over town to get my product. Not only did he arrange to have one place to pick up my computer and keyboard (which was way more convenient for me) . . . because he couldn't get it from the Phoenix store . . . he took it upon himself to go to the Surprise location and the computer and keyboard were waiting for me at the Arrowhead store on the date they promised it. Thank you Chistian for going the extra mile and thank you Chris, the sales person, for noticing me there and followed up to assure I was a happy customer. I appreciate the extra concern for the customer. You don't see that everywhere these days!! Best to you all !!! read more

Came in and was able to shop without being hounded. I did get what I needed and was able even write my Yelp review. So all and all good. But Pokemon cards were sold out at opening gate just fyi. read more

See all

BEWARE OF LMB Handyman Services LLC the installer for Best Buy I Give my rating for the Installation Company LMB Handyman Services LLC that is contracted with Best Buy. The installer did not follow installation instructions on a microwave install and caused damaged to my new cabinets. (you have to wonder how many other microwaves were installed like this) Installer was argumentative and refused to reinstall the blower plate after rotating the fan blower, this plate must be reinstalled to prevent fire risk and air blow back into the cabinet. Installer stated they leave them out all the time. Installer also used the wrong drill bits to drill the holes in the cabinet causing damage. Installer also refused to put a screw into the stud for the microwave mounting bracket and stated the drywall anchors is all that was needed, that was until I forced installer to screw into the stud before he hung the microwave. Installer also left sawdust all over the place and refused to clean up stating he does not have a vacuum. Conclusion is Best Buy was very responsive and had a new microwave installed for this I give Best Buy 5 Stars. In the meantime, I am dealing with a nightmare trying to get a damage claim cabinet processed through Best Buy for damages caused by the BEST Buy Installation contractor LMB Handyman Services LLC. The process is extremely difficult to settle a property damage claim especially when LMB Handyman Services owner Braulio Esparza is argumentative and uncooperative. read more

See all

Was coming in the buy a laptop. The price on the display was 549.99 but when we went to buy the laptop it was suddenly 800. The man helping us tried to help but his manager refused to let him honor the price and he said they can't manually override prices which is wrong. As he needed up going to another location( the surprise one) and the manager didn't even question it and we didn't even mention it. Would not recommend this location. read more

Best Buy Arrowhead - Photo of the price they wouldn't honor - Appliances Near Me - Glendale, Arizona

We had trouble with our email password. We were lucky to have Michael help us . He was very knowledgeable, patient and helpful within a short period of time. Thank you! We have used the Geek Squad other times and we have always had success with our issues! read more

We are always greeted at the door and within a few minutes asked if we need help. This trip we needed a tape measure after realizing we needed to know a measurement since what we're buying needed to sit on a table. We were just going to "hope for the best" with our eye guesstimate but we had someone helping us out in minutes. Friendly, helpful and almost have what we need in stock. If not they offer to find it for you. read more

Dealing with the store has been the worst experience of my life. They took my computer for almost 2 weeks now I can't reach anyone speak to anyone. I had to drive down to the store and was assured that someone would be getting back to me. I still have not heard back. They are holding my computer. They are not helpful. Hard to reach. This is absolutely awful. read more

I purchase at Best Buy only as a last option. I truly enjoyed going there in the early 2000's but was burned a few times on their warranties as they never lived up to what the sales person said. Having said that I don't want them to fail and try them every now and again. Each time I go I remember why I don't shop there. Yesterday we purchased a 70 inch TV as we wanted it immediately. Purchased it on line and used the curbside pickup. I went inside, showed my document and ID. They asked me to park at the curb and they would load the tv. I followed the instructions and no one ever brought out the tv. After about 20 minutes I I went inside and a young lady was very helpful but she had to practically beg someone to get my tv and load it. Not a very ambitious group would be a compliment. Maybe we will go there again in 10 years if they are still around. read more

Shout out to Daniel! He helped us out at the surprise location and said he was from the arrowhead lotion! He was so knowledgeable and kind!! Thank you !!! read more

Amazing service and support. Turned up to pickup a TV that I had purchased online. At order pickup I was told the order was cancelled. ##$#@ !!! I had borrowed a truck and driven 90 minutes to get to the store ... WTF. Anyway, I talked with Rick and Dave ... They were awesome ... They went out of their way to make things right. AND THEY DID!!! Couldn't be happier. They delivered for me and made me a very happy Best Buy customer. MANY THANKS. read more

Having a small problem with IPad Pro and Chad Ludwig and Jackie are assisting me, super nice, knowledgeable and very accommodating. We are working on the scenario and I'm hoping it gets resolved soon! This is my go to place and personal at Geek Squad in the West Valley. Didn't get it fixed but I'm going home to install a big update and then see what happens, stay tuned read more

Best Buy Arrowhead - Apple Section - Appliances Near Me - Glendale, Arizona

Robert in the laundry appliances is really great! He has a lot of detailed information on washers, like actually knows, and spent a long time talking us through the pros and cons of both. Very informed person and we are really grateful for his help and the time he spent. Thanks Robert! read more

Our service set up was excellent when we had our fridge delivered. We did provide a good feedback on the professionals who came out to install the fridge. On the other hand, we noticed some creaky noises when opening and closing the fridge door shortly after purchasing the fridge. We did not purchase any additional warranties or insurances and with that said Best Buy refused to come out free of charge to check why the door was creaking. They did say it would be an additional charge. With that being said, this would give me major hesitation to purchase additional products from Best Buy after making three large purchases within the month and not receiving a free check within a month of buying the products. I think Best Buy should look into these practices & be a bit more fair to their consumers! read more

Interior plastics were destroyed, Broken. The plastic never had to be removed!!!! This was for a Dash Cam!!! read more

See all

Customer service is non existent. Bought Blink cameras less than 2 months ago and one has stopped working. Went to store as units are still obviously under warranty and was brushed off with a 1-888 number to call to contact installer. Would have thought they should have done that as they sold the faulty unit. Way to go Best Buy. read more

Poor service. Waited around for help after a lady calles someone and all employees walking around not helping anyone. I left the store

After having a not good experience at another Best Buy my husband and I had came to this one it wasn't a bad experience we had got help the only thing that bothered me was the alarm in the Apple section it had went off twice which the worker had turned it off those 2 times and keep in mind my husband and I were in between the iPads and Apple Watches and the alarm was by the iMacs which were the other table next to the iPads and when I had asked about the Alarm if there's a sensor the worker had told me that yes there is or if someone triggers the wire it will set off but it did bother me because we weren't even remotely close to the iMacs or even near the wires we even had moved to the Apple Watches when it had went off for the second time so I don't know if that's what it does or what but yeah read more

I am soooo impressed with the professionalism of Brendon Burris at the geek squad ! I live in surprise but travel to this location because of the quality and professionalism of the people here !! Not only was he kind and professional but extremely helpful and knowledgeable! He listened to my concerns and was able to give strong feedback! He showed me multiple products then explained the prices ! This guys is absolutely amazing!! read more

Had the pleasure of working with Brian- was really blown away in his ability to answer virtually any and all questions I posed regarding specific appliance models and store policies. Looking forward to working with this store to get what I need. Pretty darn extensive display area and Brian was very helpful in figuring out what was what. Also really appreciated how polite and accommodating the staff at the front was as I was leaving. read more

Best Buy Arrowhead - Evidence I do my due diligence. - Appliances Near Me - Glendale, Arizona

Daphne... has no managerial skills whatsoever. She refused to consider any kind of resolution regarding a defective Roblox gift card purchased in her store. Best Buy and Roblox just blame each other & past the buck. So unfortunately my kid doesn't get to use the gift card and Best Buy gets to profit from my purchase. That's a sweet business plan for them. People should know that some gift cards fall in gray area of accountability... kind of a "loophole" where nobody will take the blame or help you in any way. Customers can say goodbye to their money spent on a defective gift card at Best Buy. They will become just like Circuit City very soon & reading all these bad reviews it's no wonder why. read more

Wow. This Best Buy was the most amazing Best Buy ever. From the time we stepped in the door everyone greeted us. Jay from the returns desk was so kind, helpful and amazing. Joe, the supervisor was also so amazing and was able to step in to help me resolve a challenge. Wow. That type of customer service is truly God sent and answered prayer. That store feels so homely and kind. Great job Best Buy. Thanks for going above and beyond !!!!! read more

Service was great!!! Employees were prompt, courteous and knowledgeable. Products are awesome and work very well. We updated our computers, monitors, keyboards and software. read more

Do your self a favor and shop at Amazon. No customer service here !! , Best, Buy manager, Dave and his associate Robert did everything they could in their tiny power to keep my transaction money in the store. Simply went into Best Buy to return a unwanted, unopened birthday gift. The rude manager Dave says he does not care about customer service and "he will be dead soon" and no one cares about coumster service go away What !!! I will be reaching out to the corporate office to help him with human customer interactions. read more

Car Service is not good, a person responsible for installation is not nice and he needs to be trained regarding to customer service that's all there is to it read more

I bought a TV it was supposed to be delivered on July 2nd I didn't get a text message or email the day before confirming what time frame so I called at 11:00 when Best Buy opened and I spent 2 hours on the phone trying to find out that it had to be rescheduled with no explanation why. read more

Best Buy Arrowhead - I called multiple times and put on hold multiple times trying to find out why my TV that was supposed to be delivered. - Appliances Near Me - Glendale, Arizona

12:30 pm on 10/8/2022. I came in for an Apple repair appointment. The dude at Apple sales was annoyed he had to talk to me when I was asking for repair help. Like, annoyed he had to look up from his phone to direct me to an area. Sorry I didn't know, but attitude is wholly unnecessary. Then while waiting for the Genius Bar, some jabroni took a bunch of guests behind me to help them instead of asking me what I needed being first in line? I was nowhere near other guests so there's no way he confused I was with others. The woman behind me asked the guy a question and then he started helping her rather than asking her to wait, even though I was first in line, and had an earlier appointment time than her? I gave Best Buy one last shot and I'm permanently done. read more

We pay for the best insurance package and have for about 10 years. We figured all of our computers were covered. I put in my appointment notes exactly what we were looking for and what we needed done. I came in for my appointment. They hadn't read the notes. I set the computer down. They said they'd have to send it off. They said we weren't covered. They said we'd have to pay a lot of money. This was Mohammad speaking. Telling me it would have to send it off and we have to pay full price. Next he looked up my husband's account and said we didn't buy the computer there. He actually did buy the computer there. I asked for a manager. Maurice comes over and says yes my husband did buy the computer there back in 2020 however it's no longer covered. Finally, we got back to what I was there for which they would've known how they just simply read the notes. All I needed was for them to take the information off of the broken computer and back it up and look for a reasonably priced replacement for the broken computer. They asked me if I have a hard drive. Yes, I do! But at home 4 hours away. But I will not go back to this Best Buy or maybe any Best Buy. As I walked away, they laughed. read more

I purchased a 350 dollar pair of headphones here and then went on sale for 250 three weeks later. I went in today to see if they would honor a price adjustment and the manager refused. This solidifies my intent to shop on Amazon from now on vs going to Best Buy. read more

This manager's personality is horrible. She does not communicate well and leaves the customer confused. Poor communication skills. She sent us to the wrong counter, left us without a tv for 2 weeks or probably longer. The tv was a Best Buy product and when the speaker started rattling after a couple of weeks she would not stand by her product or replace it. I will not shop here again because of her. read more

Had someone from the store coming out today to give a ring system estimate. Confirmed the time by text on Monday for 1/17. Never showed never called. Look elsewhere for anything read more

Appearances can be deceiving. Best Buy looks great with all its displays and service clerks everywhere, however Best Buy didn't have much to offer in the affordable price range of the product I wanted. I went to Best Buy, my gold standard for technology and specialty items. I was in search of a microphone to fit with headphones that I purchased for my son. I asked for help and the guy upfront introduced me to another service clerk. Best Buy did not have any microphones that were compatible with the headphones. They had only had USB stand alone microphone for $19.95 (which I ended up buying). The other microphones were all in the range of $150+. This was also the case for the headphones/mic combinations available. I was disappointed that I could not find what I wanted. I bought the $20 option, but I think I will shop online. read more

Thank the man at the front-door kiosk. I feel poorly that I didn't ask his name; however, I'm Yelping to praise him for his honest help. With less than adequate WiFi at our snowbirding RV park, we are being forced to seek outside service for WiFi and/or TV reception. I spoke with "Best Buy Central" ( at least that's what I was connected to on the phone), and the lady told me to go to the closest store to purchase a simple mobile hotspot for $49.99. She said that would do the trick. Well... the helpful man at the store told me not to waste my dinero on the product unless I had a pocketful of change to spare. He said $49.99 was just the beginning. Then I'd have to pay for the WiFi connection service. It would be better to use my own phone service and its hot spot capability, if any. And sure enough--my carrier does allow me to join hot spots! But get this: it would utilize the data on my plan! So watching a 2-hour TV show via my Internet Firestick using my data from a hotspot might cost me a mere $100 or more!. It's a losing battle no matter which way I go. I still do appreciate the Best Buy guy and his effort nonetheless. read more

Oh my gosh, there is bad service, there is awful service, and then there is the manager Brenda Lee Knepp. This jamoke has no business working in retail let alone with people. She was condescending, rude, insulting, and even offensive to my family on a mistake her company made. I honestly wonder if she is mentally handicapped for how she handled (mishandled things). Surely a company like Best Buy would never hire someone with the compete lack of integrity as Brenda. Management: please demote and retrain this absolute embarrassment you guys mistakenly hired as a manager. She is costing an already bleeding company sales. read more

I was having problems with my firestick which was purchased at this Best Buy. I took it in today to see if they could help. I was told I would have to pay Geek Squad to get help. I'm older didn't use computers my entire life. I am not stupid I just don't know how to work technology. I will never purchase anything from this business. They can take my money but can't help. read more

Your salespeople are top notch. Your service department and anyone having to do with service do not know up from down. One time I was trying to contact someone on the phone with someone and told I would be on hold for 7 minutes. 35 minutes later I gave up. I called back and was told I would be on hold for 13 minutes. I waited them out for 45 minutes and the robo-call came back on that if I wanted to wait for 15 minutes I would get a return call. I opted for it. 2 hours and 20 minutes later still nothing. WTF???????? I just want to get my new TV that was installed incorrectly working!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The only reason I gave yo one star is because there was because there was no option for zero stars. read more

We decided to be a thanksgiving shopper this year to get a new tv. My husband wanted to go to Frys Electronics but they were closed so we came to Best Buy. I was a little hesitant at first because the parking lot was full but we found a spot and headed in. The store was organized and ready for Black Friday shopping. There was organized lines and plenty of people to assist. We found the tv we were looking for and were helped quickly. We didn't wait very long to be checked out and the prices were really good. There was someone waiting to help my husband load the tv in the car and we were off. Successful quick night at Best Buy!! read more

The WORST. I took my computer to Geek Squad on a Monday after an update had lost all my info. I stressed to them that what was on my desktop was most important. They were able to recover my desktop items while I was there and showed them to me. They told me to leave my computer overnight so they could finish the back up and restore. Well, overnight turned into them having my computer for 4 days and they PERMANENTLY DELETED all my desktop. TWO years of work that I can never get back along with photos. I barely received an apology and the manager said he was going to look into it and never got back to me. Major FAIL by Best Buy AND the Geek Squad. No apology. CRAP customer service. If I had lost 2 years of someones work, I would have apologized and offered them a gift certificate. read more

It had what I needed in a pinch. Check out was fast.

This place sucks for Apple Service. Geek Squad employees have attitude about repairing older Apple devices. They try to pressure you into not repairing it and just upgrading. They act like you're putting them out. Had an iPad Air my kids love that needed the battery replaced. Scheduled through Apple online for an appointment to get battery replaced through Geek Squad. Brought in iPad and guy at desk told me that the iPad was vintage and just stopped being supported the month before for firmware updates. I told him I didn't care about future support, just wanted to replace battery so my kids can play their game until the game no longer works. They guy told me they don't fix the iPad Air but just send it in and Apple send back a refurbished one or offers $50 of new one. I took my iPad and went to uBreakiFix. They were happy to help said they needed to get the battery in stock and would fix it, a few days later got the battery replaced and my kids are really happy. Had an iPhone 8 that needed battery service, figured I'd try Geek Squad again, girl at counter was the same acted like I was stupid to try snd replace the battery because it will be unsupported in 1 to 1 1/2 years. I told her that was fine. Then she's like "let me see if we even have the part", "we don't have the part. We'd have to order it". I said ok, then she told me it might be a week or so till the get the part in, kept stressing that the phone was going to lose support in the next year and suggested that I take the phone to the Apple Store. So two experiences with staff acting like I was putting them out and them just telling me to get a new device. read more