Just had the worst experience with them replacing my phone and now I have to talk to version about getting my cellular fixed and now ive been on the phone for over 3 hours. Extremely rude and didnt give much help read more

This is the worst retail experience I've have in a long time. I made an appt at 1 PM with the "genius" bar. Showed up at 12:55 and got into a long line to check in. By the time I got to the check in person, it was 1:07 and was told that since I was 7 mins late, they canceled my appointment. I explained I spent the last 12 mins in line and he didn't care. He then said "I'll hook you up by putting you on 1:30 appt." Favor my ass. So then I sat where he told me to wait. 1:30 goes by, no one comes over. 1:40 rolls by, nothing. At 1:45 I asked a tech when I will be called up and was told that I wasn't checked in for the 1:30 appt. REALLY?! WTF?! So waited another 15 mins and got a tech at 2PM. To make matters worst, I made it very clear from the moment I've opened the case on line that I am an IT professional with 20 years experience and know exactly what's wrong with my Macbook Pro. I am having GPU related kernal panics and have found an apple article stating that this problem affects a range of MBP's that mine falls into and suggest users bring it in for them to swap the logic board. So basically I spent an hour just so I can drop off my laptop. #applefail #wemissstevejobs read more

Love Apple but their stores OMG! It's like Black Friday every day here! This location is uber fancy, modern and new but always packed! Who buys all these expensive Apple products all the time? The way they are packed it seems as though a customer comes every week to buy something new. If your coming here, plan a good amount of your time. Oh and the lights. It points out every flaw. Please add some mood lighting Apple! Update: Purchased a Macbook Pro online, was ready for pick up. Gave it an extra 3-4 hours to make sure. Got there and still had to wait 20 minutes just for an associate to help me. This was on a weekday afternoon. Imagine a Saturday! It's so crazy in here, I still want to know how many people actually buy stuff here daily? It's always jam packed and for the price at Apple, I don't think everyone here is buying stuff. They are either charging their phones or taking pictures on the computers. Window Shoppers Paradise! Oh and again Apple, change those freakin lights. I look like death in your store. Makes me feel very self-conscious. Those bright a** lights bug me so bad. Also add some seating for people waiting for the genius bar. read more

Probably the worst Apple location I have been to. The employees here are by far the rudest at any Apple store, and the employee I begged to ring up a set of $150 headphones for me (yes, begged to ring up a pair of headphones I quickly grabbed and didn't even ask a single question about) shook his head in annoyance at me for BOTHERING HIM AT HIS JOB when I was purchasing them. Save your time, money, and patience and go elsewhere the this crap zone fully of pathetic excuses for employees. read more

Is good to have an Apple store so close to home, love this store, except when you have an appointment with the Genius Bar. The technician who suppose to check us in didn't even acknowledge to ask us if we had an appointment, he was just standing around not helping anyone. After twenty minutes waiting, we were finally helped by this nice tech who made the process quick. read more

they gave me an iphone for free since i forgot my money ily apple !!!!!!!!!!!!!!!!!!!!!!! read more

Apple Garden State Plaza - Apple - Computers Near Me - Paramus, New Jersey

Have been to this store 3 separate times, with an appointment with my brother the first time, to get my 6s replaced. It has a manufacturing defect where a grey bar strobes on the screen, preventing you from using your phone. Heed this warning: they will not make an appointment for you, even if you get there first and are first in line; they take appointments first. Was there at 9:30 this morning to try and beat the crowds and I was still told I would have to wait another 15 minutes after they open at 10 for service. My family has bough tens of thousands of dollars of Apple products, yet once I get my phone replaced (at this rate it may be never), I'm probably switching over to Microsoft. The service here is just inefficient, plain and simple. Extremely disappointed, as every single time I've been told to come back "I would be helped extremely quickly". Yeah. read more

First, I hate malls. As soon as I walk into a mall, my main goal is to figure out how quickly I can escape. I can't stand the cheesy music playing softly, I can't stand the recycled air, I can't stand the sight of people lugging stuffed shopping bags, and I can't stand the incessant smell of Cinnabons. So, I wasn't all that thrilled to head to Garden State, but my beloved father needed a new computer, and so we jumped in the car, and we found ourselves in the Apple Store. I've never really been to an Apple Store- I bought my computer through school, and a few days after my order, it just showed up. So I wasn't sure what to expect- my first impression was that I couldn't believe so many people were in a computer store at noon on a weekday. We were quickly introduced to Chuckie (according to his nametag) - a very sweet, very patient college student who answered my dad's panoply of questions about the MacBook Pro, explained to us why he thinks getting iworks is better than loading the computer with the pricier Microsoft package, and reminded us to get a faculty discount. This guy never, ever made me feel like he was just trying to make a quick sell, and that really impressed me. So, Paramus Apple Store, give Chuckie some love. And, I'll be back. I like the way you do business. read more

Hands-down the worst experience I've had at an Apple Store. I went to the store all ready to buy an iPad. We were waiting for someone to help us but no one did. I talked to the greeter up front and told him I was ready to buy an iPad but just needed someone to bring it to me. He promised someone would come over. No one did. Turns out he had me waiting at the wrong place in the store. I didn't realize this until we talk to somebody else and that person directed us to the right location. The first guy didn't even apologize to us for giving us the wrong info. Avoid this place. read more

The level of service at Apple, and the Apple Store, has greatly diminished over the past couple of years. I'd give this a 3.5 if it were an option. I've had both good and bad experiences with the Apple Store, but, recently, it's been more bad than good. Here's the scoop: PROS: * They honor their commitment on Apple Care/Warranties: I went with my boyfriend to get his MacBook serviced. It had been 3 months and 2 days since he had previosly brought in his MacBook to be fixed. He had had major issues with a swollen battery which impacted the track pad and many other components. Even though the 90 days had officially expired, they adjusted the price, given the holidays and that the issue had appeared before the 90 day window had expired. * Staff is knowledgeable and has access to sophisticated diagnostics to determine the issue. Even if you don't have Apple Care, or your device is no longer under warranty, it's a good idea to bring it in, since they can diagnose the issue and let you know the cost to fix it. CONS: * Some of the "geniuses" are downright rude. After explaining there was an issue with he repair, the woman who helped us was argumentative and then took off, without telling us where she was going, or how long she would be. Conveniently, she was not wearing a name tag, so I couldn't make a note of her name. I'm not sure if she took off her name badge to avoid complaints, but, if you are going to be rude, anonymity is your friend. * There was an issue with the alignment of the laptop lid, due to repairs previously done at the Apple repair center in Texas. We were advice this would be fixed while the device was out for service. When it came back, it was not fixed. To fix it in store, they would have to charge. Ultimately, they did NOT charge, but I can't believe that the Apple Store has the audacity to make the mistake of another Apple Division the problem of the customer. Apple is Apple, regardless of whether it is retail or a repair division,. Stand behind your products, workmanship and brand. VERY disappointing. In sum, the place is overall good. I am an Apple fan-girl and I'd much rather deal with getting an Apple device fixed at the Apple Store, rather than trying to get a PC fixed anywhere. Still, the Apple brand is starting to feel a bit rotten in spots. read more

Apple Garden State Plaza - Tracyi Morgan at the Apple Store. - Computers Near Me - Paramus, New Jersey

Just another extension of the Apple machine with full priced items, over crowded floor, occupied staff members talking to people who mostly aren't buying anything, just stopping in to play with an IPad and the like. Go elsewhere for products. read more

Excellent service and friendly, knowledgeable employees. I've been to this store many times over the past five or six years, and I've had a great experience 99% of the time. One time at Christmas, during a busy rush, one employee was slightly rude, but it was during the holidays and during Covid, so I understood. I will definitely keep shopping here. read more

Horrible service. Went in knowing what was wrong with my phone, needing a replacement, was told I would need to make an appointment IN ONE WEEK. Ridiculous. Next phone will be a Samsung. Not worth the aggravation. read more

I recently visited this store because I was having problems with my new phone. My phone was texting the wrong people - so strange. Verizon wasn't entirely sure what was going on so I decided to go to apple and see if it was an iOS issue. I made an apt to see the techs. When I first walked in I was helped almost immediately - granted I got there a bit early. I was asked to have a seat at this table in the back. While I sat I was asked a couple times if I was being helped and if someone had spoke to me. The genius that fixed my phone was named Mike. He was very friendly and very helpful. My phone was acting very strange and no one had ever really seen the problem before (I even tried googling it and found nothing). Despite all that - Mike was able to fix my phone and help me get it set up correctly so I wouldn't lose any information. read more

Avoid this Apple store at Garden Statev Plaza for repairs at all costs. Left for repairs to software and picked up and my phone developed a new software issu. had to make another appointment but they decided to close early and canceled all appointment. tons of staff working at 8PM today when my appointment was schedule!! read more

I've been a loyal apple customer for many years. iPhones every year since they came out, owned 3 MacBooks, iPads etc. Lock screen button on my iPhone 6 Plus crapped out over the weekend. Not something I caused and It hasn't even been a month since my warranty expired and the only option is to pay $330 for a new replacement... What a joke...I bet Steve jobs is rolling in his grave right now. No such thing as brand loyalty anymore. read more

Trash. Long waits 550pm appointment wasn't seen till 610p only what's the song that I have to leave phone Overnight. Because their Tecs left at 5, but they let me make an appointment for 550p. Saleswise the store is pretty great but each time I make a genius appointment it is late, Willowbrook location is much better at handling customer care for my personal experience. read more

After the service to my touchpad, the technician did something to my screen where lines show up. The lines disappear when I adjust the position of the screen part of my laptop but in a very awkward way of having to move it around. read more

I don't mind waiting for what I want, but this store has some of the worse associates I've ever encounter. I'm quite sure Apple don't give a flying Fk about these reviews as they basically reign the personal electronics market. However, I tried booking an appointment at the Genius Bar online, several times, in two days, only getting an error message after submitting the request (I used my phone, a tablet and a laptop). Finally decided to go to the store. Person at the front: "Ofcourse, I'll get you someone who may book an appointment for you". Second person: "I'm sorry but we only have appointments for today after 3.5 hours" Me: that's fine, I'll take it. Him "oops... not anymore. Nothing open until Tuesday. Me: ok, I'll be back. I need a computer immediately. They got me another associate who quickly got his little device and rang me for a brand new computer. It literally took 2 minutes to buy it. Salesperson : "I'm sorry, you just spent 1200 but we don't have bags. You gotta take it like this" me: ok no problem. Would you please help us booking an appointment for Tuesday?. Him: "well, that's not my job. The guy who was assisting you at the beginning, that's what he's here for". They lack any customer service skills. I would've preferred something along the lines of "definitely, let me (get you, walk you, give you the info, advice you) to the right person who can help you with that", but instead being dismissive, after I just gave his A$$ the commission of a brand new computer. Apple may not do anything about this review, but I'm writing it with the intention it may help someone who may decide to go shop there. Apple customer service is the worse. read more

Poor customer service. They make you wait and wait if you aren't purchasing anything expensive. They schlep you from one staff member to the other. They must work on commission because they treat you like crap if you are there to buy a small accessory. read more

Went today to buy a new band for my iWatch. Waited for about 10 minutes. Michael showed me the watch bands and explained the new model of the watch. just in case. He also explained Apple Pay and showed us how it works and even his Apple Pay app. Super helpful and personable! Never had an issue, the techs I've worked with have always been great! read more

You cannot reach the Paramus store directly. When you call 201 975 9500 you get bounced to apple in texas. its at least a 15 minute hold here. I wanted to try to reach the store to see if they had a part in stock for my phone before i trekked all the way out there. The store will not tell you if they have your part in stock. When you call texas ask for the Operator's ID and first name. This the only information he will give you. He will not give you his lastname, phone number or email address. The operator has a Manager though - he's called a "Senior Advisor." You can ask the operator for the senior advsiors email address. The email format is First_LastName@Apple.com. Mine was Rafael_Hernandez@Apple.com for example. Repairs are a horrible system designed to get you into their store, wait for 3 hours only to find out your part is not in stock. So that you come back into the store. read more

My husband was here for Christmas he waited in line for hours finally when he got to the front one salesmen said he would go get him the Ipad, however, I guess this was a manager my husband said he told the other salesmen that because he did not have an appointment they could not sell him the Ipad. He was ready to pay for the Ipad he did not understand this made no sense, of course, he walk out very upset. read more

Very rude and non helpful staff. I had an appointment made by one of their employees just for them to cancel them because they decided to open 1 hour later. Kept asking for help and no one was talking to me, just ignoring me. The only answer before leaving was "make another appointment". Surely won't come to this store anymore. read more

So far so bad. Finally after 3 calls to an automated system get through to a store employee Marquis to make an appointment with the Genius Bar as I'm driving on interstate 95. He sends me to a number at Apple Care that is closed today (Memorial Day) which was helpful. A couple more calls from my mobile I get Marquis again who tells me unless I have access to the Web I can't make an appt. I have to come in and stand around. After sending me on appt goose chase I'm sorry to say I was expecting something along the lines of customer service. I pulled over (no small trick on 95) to make an appt on --surprise!--a non- mobile Apple site. The hype around this company is staggering. The scene in the store was a $hi+$#0W. No one waiting for the Genius Bar when i arrived at 3:00 but was still told i had to wait till 3:30. Meanwhile, 30+ employees are standing around giggling and gaggling with each other as the store wasn't crowded. It felt great to wait a half hour and not see a single soul waiting with me. Even then i had to speak up because, wonders of wonders THEY FORGOT ABOUT ME! read more

Horrible. Horrible. Horrible. Quite disorganized. Condescending. The estimated time for the Genius Bar is completely MEANINGLESS

This was a surprisingly painless experience, and the service was better than expected. I guess I haven't been in one of these for a while, but I needed a MacBook Air serviced. I made an appointment for 5:30pm on a weekday, but showed up a little before 5 hoping they could take me early (my schedule just worked out that way). They said they'd try their best and I thanked them and waited as one technician assessed the situation. By the time the second technician saw my computer and ran diagnostics (it needed a replacement part which they covered for free, FWIW), it was 5:15 and I was out. That's pretty awesome. Today, I get there to pick up my computer, and I check in amidst the sea of people usually in this place, and again, not ten minutes later I'm walking out the door, continuing with my day. With Apple, you pay a premium, but as long as the service is spot-on like their computers and phones, it's well worth it. read more

Appointments made to resolve issues on my macbook pro depends on who the "genius" is assigned to you. I had an issue with my mail be taken off the server each time I checked it, and the "Genius" had no clue how to prevent that. I actually found the right area and resolved it on my own. Still, there are some pretty good people there, who have helped me with other issues, quickly, efficiently, and most important of all, patiently. Be ready for a crowded experience with every age of people from 1-60+ and an equally number of apple employees wearing their uniform and trying to process the crowds that turn up. read more

We checked in at 10:37am after waiting on line to even check in and were quoted a 20 minute wait. Finally got the text they're ready for us, get to a specialist who tells us our appointment was set for 11:15? I think they need to learn how to calculate time especially since there are tons of Apple people walking around talking and playing on their phones. Waited until 11:20 to start being helped. Guy who helped us was AWESOME. Lady who came to help was ATROCIOUS & her response was "If you don't like it here go somewhere else!" read more

In the mad dash just days before Christmas, I entered the store which was crowded with overzealous Christmas shoppers after the next gadget in the repertoire, I wanted to pick up a gift certificate for my mom since I knew my stepfather was getting her an iPad for Christmas. Surprisingly, I was in and out in under 10 minutes! Great service, receipt in my email inbox, last Christmas present checked off my list! YAY! read more

I really like the new store. They recently moved from a small store next door to a very very larger store within the mall. It is an amazing store pricey but they are apple products so that's to be expected there are a lot of people working here the staff is great and always willing to help but make sure you get an appointment. Go to Anthony is name tag goes by ant super awesome guy super hard worker and gets you a great deal. read more

Lots of apple geeks standing around yet no one to help you. I'm guessing the apple geeks are saturated. Was looking for a new iPad now I'll check out the Microsoft version before I decide read more

I'd browsed this store several times and purchased a headset there before but on Saturday, I took a leap and bought a Mac Book Pro Retina. My Genius was Rory. She is a woman who has had MACS most of her life and is quite knowledgeable about Apple. She was straight up about the pros and cons of buying the older Pro without retina. She also orchestrated a simulation test between side by side Pros with different processor speeds so I could see real-time results. When I was indecisive, she wasn't pushy and when I finally decided to drop the $1400 she asked "Are you sure?" She took me to the set-up table which was jam-packed. I gather she was supposed to leave me there with the Genius doing set-up but it was quite obvious he "ain't have time for that" with his hands already full with two near elderly people and a teenager. She stayed with me and set up my Pro. I had a good experience overall there. Sure it is super busy, and I think getting the right Genius is 50% of your experience at this store, so just cut out the guesswork and ask for Rory. I hope that's how to spell her name. read more

Many of them are incompetent and very lazy. Didn't want to any way try to help me with my Apple Card issue. If my phone is being repaired obviously I cannot do what I need to do to help myself. I simply requested help using my Apple Card while my phone is being repaired...... in their apple store. Bunch of bird brains! And they are racist! I would give zero stars if I could! discriminatory how you guys helping everybody in the store except myself read more

I completely shattered my phone screen and immediately made an appointment at the Genius Bar. I was reluctant based on many of the reviews here, which prompted me to write my own review. Every employee was helpful, from the person near the front to the person checking me in for my appointment, to the person who took my phone in, and finally to the person who gave me my phone back in tact within about 2 hours. Garden State Plaza is hectic and busy, so this store definitely reflects the crazy traffic they get, but if you're a smart customer who knows what they are looking for, backed up their phone, knows your Apple ID log in info, and knows how to ask for help, you will be fine. read more

Employees hanging around chatting and not helping. They did not care what I wanted to buy. When I asked for 3rd time they told me they were busy read more

Not bad... Apple Stores tend to get really crowded by three types of people: those who actually need to be there, sticky fingered kids wanting to play with the pretty toys, and by tech-illiterate adults wandering around like lost sheep. This store was no different. It was packed! I just wanted to go in to charge my phone, which had just died, and was sort of just standing and observing for a while. I thought the staff was relatively helpful but not too pushy. One worker guy commented on my beat up 3gs and then struck up conversation, which I'm normally annoyed by, but this guy was actually helpful. We talked about iPhone 5 rumors for a bit and I got some advice on car chargers (which stopped working after the iOS 4.0 update) and on my iPad 2 case options. I noticed that the staff was relatively good at directing people to where they needed to be and what they were looking for and seemed rather attentive. That was sort of refreshing, as I've seen many stores where the Apple employees are busy playing with the pretty toys themselves. Anyway, I've been in better Apple stores, but I've also been in worse ones, so I'm giving this place an average rating. read more

Apple does it again! Exceptional customer service. The geniuses at the Genius Bar always know what they're doing. I've been here several times for phone issues but was especially impressed with my appt for my iMac. As soon as I walked in w/ my iMac in hand, someone swiped it off of my hands and helped me check in. The guy who assisted with doing the clean swipe offered to take it out the back door and into my car. Always a great experience here. I also came back with a friend who wanted to purchase and laptop and Michael Mullan, the associate who made the sale, was great at explaining what the differences were between all of the options that were available. Kudos to Michael and his expertise! The staff here is very helpful. The store is large, nice and very organized. Apple's open concept is simply the best. A+ yet again. read more

The store is horrible. Always full of people and hot air. Its gross. I had to go back FOUR times because my new iPhone's sensors were trashed, and even after four appointments they still didn't replace it. I went in today because the hold button all of a sudden was not working. Wade helped me and was nice. He's one of the best employees at this Apple location. Everyone else doesn't look like they really want to help. read more

My finance and I went there to get new iphone xs. I knew the place will be crowded on weekends, so we got there around 9:40am. Seems like this place usually get busy from morning, so I recommend to get there at least 30min before the store opens. (Apple store will ask customers to form a line and make you wait, but for new purchase line, staff do not follow up, so people can easily get confuse) When we got in, Sales Rep Mike Cronin helped us from the beginning and honestly, he was very helpful and kind that we received high quality customer service. I am in sale too, so I usually critique other sales rep pretty rough, but I felt Mike's service was very professional and always keep his eye on he's surroundings. (Mike was helping other sales reps and before he was helping others, he always asked us if he could excuse himself and assist others.... usually, poor-trained sales rep just leave the scene without saying anything and comes back 10,15min later...) I don't know much about other sales rep, but I would come back to this store as long as Mike is working. Thank you Mike and we wish you a best on your leadership training. read more