Very long wait, but great customer service. Very nice staff... other than the wait it was a pleasant experience.

req uest Check out this Yelp review for Verizon! https://yelp.to/LXXGq3ZNKD In addendum to previous review in the above attachment, straight talk customer support services are at again 29 days later.. As opposed to offering me an extension date on the due date of my payment ( which this company has done before), or recognize and subsequently acknowledge payments made to them on a payment basis I authorized _( they were charging me 45, 00 when I authorized upon the inception of the service to pay only 35.00_ Individual young man representing supervisory or cooperate straight talk or Verizon willfully blatantly giving me misinformation _ To justify NOT addressing the issue brought forth.. the overpayments, being over charged on a transaction that they tried to provide only a third of the service paid for.. No offer of restitution, courtesy or professional standards from individuals that would go as far as to just hang up on me or leave the phone off the hook ( no music) in the guise of waiting to connect me or comply with my request for the escalation_ and again, the individual who after denying the request for escalation several times decided to represent himself as a representative from the corporate office.. Crazy s**t like that... Again, NOT knowledgeable enough to even offer an extension for my payment due date, Which I had with this same company before.. read more

Excellent staff from start to finish! The greeting was awesome with Quinn to receiving the best quality of help from Tristan and the manager Kim The quality of service at this location is why I will continue to come here for all my Verizon services. read more

The first couple of times I tried to return defective TV equipment I left after waiting 30 minutes for service. Today I returned the equipment without difficulty thanks to a young man named Carlos. He should be commended for his service to Verizon customers. read more

In general I have had good experience with other Victra stores. The one in West Orange, NJ fails because of terrible customer service. Staff is dismissive, arrogant and have no concern for their customers. Never again! read more

If i could give zero stars i would. This was the worst Verizon experience ever. I stopped in to get something fixed on my phone and they said it couldn't be fixed but i was eligible for an upgrade for $150. I asked what the monthly charges would be and they said zero. I waited 30 minutes to find out that it would actually be $22/month. They were shocked that i was not willing to increase my bill by $22/month (after i was told zero) and i said i did not want to continue. They told me my phone had already been deactivated and it took another 30 minutes to get it activated. I spent well over an hour in the store and have nothing to show for it. They were dishonest about pricing, not knowledgeable when it came to business plans, and overall inefficient. The gentleman helping me (lovensky) started out as a nice enough guy but when i cancelled my order (because he didn't tell me the pricing) he got agitated and said i was growing impatient. Additionally, to upgrade phones they need to text their manager for approval and are at the mercy of his response. This whole experience was terrible. I will drive 20 minutes next time to avoid this retailer. read more

Terrible customer service, wait time to return equipment was horrible. Watching employees text and talk on the phone not helping customers. 2 people just on phones laughing and giggling. Very unprofessional and sad times in West Orange location. read more

Tyler from Verizon store was great!!!! They always help when needed!!!! Will always be back warm welcome!!!! read more

Verizon - Mobile Phones Near Me - West Orange, New Jersey

DON'T BE FOOLED by Verizon!! They charged for something they couldn't complete the data transfer. I stayed there wasting over 2 hrs. and got charged for it but at the end, my one-week data was missing. I address the issue at the site but no solution except sending me to an APPLE store, I called back the phone no. on this website and google, but they didn't do nothing except wasting my whole Monday (I'm hourly worker). In addition, the phone support (that I called to confirm if there will be a charge needed, they said NO before I went to the store but they changed the word 'YES' after I made a visit and confronting the data loss issue) totally misleading assuring me that I shouldn't be charged for the data transfer after Verizon sent me a refurbished one following my complaint for function issue for a while following the expensive upgrading to Pro max 14. read more

A Word of WARNING about the Verizon Store on Prospect Ave, in West Orange. I recently went to return my business FIOS Router. I was asked for my Mobile number to verify my identity. I now find that all of my mobile family plan lines have unauthroized upgrades costing another $100/month. This is clearly a scam/fraud that is being committed. AVOID THIS VERIZON STORE or go at your own risk. You have been warned by my experience. I did contact Verizon and they will not investigate internal Store Fraud. Whenever you interact with Verizon, check your online account for unauthorized charges. read more

Juan has helped us several times and he is the best! He's very knowledgeable and a pleasure to work with.

the owner of victra Verizon needs to understand that the manager of the Verizon store in west orange nj destroyed the core and bonded family this store originally had. she showed up this location and spreaded her negative and unprofessional energy to the young men that worked there. Today I picked up a router and noticed everyone is new now. How does this go unnoticed? as time went on each original employee looked disturbed, annoyed and distraught. she belittled them. And I am sure the young men that was there are mentally happy and free. I warned people about this manager and she's still going strong. There has to be something wrong with higher up leadership in this company. she forces customers to give good reviews to hide how disgusting and nasty she is as a person. I'm glad those guys left ... but I also feel bad for the new employees. you guys need to wake up and get this looked at before it becomes a bigger problem. and if any of the new employees that is reading this . SPEAK UP and goodluck. read more

Tristan and Tyler were extremely helpful and got me all the accessories I needed and helped me switch from iPhone to a Google phone.

Great and quick experience--my technician was very knowledgeable and friendly! Even helped me with savings on my cell and home plans!

I came in to pay my Fios bill, and Pob is a great salesman who let me know about the great promotion. Pob and the manager Kim were so helpful today in getting me set up with my phone and tablet. Amazing team at West Orange. read more

Joaquin the rep and Kim the manager are the most amazing people. They patiently explained everything to me and gave me the best discounts. They gave my grandson, Jax the best possible birthday. He loves his new phone!!!! read more

Zack was my sales rep and he was fanatic Very knowledgeable and helpful. Made me didn't mind spending so much money at Verizon. You owe him and I would say me also. Kim the manager is very professional and made sure I was well taken care of. she checked on me the entire process. read more

Appreciate Zack's knowledge, expertise and patience. He is definitely customer focused and an asset to VZW. My thanks to him. The manager Kim is amazing as well. read more

I stopped by this location to return my router, after waiting 40 minutes which I understand it can be busy. I finally get the help I need and the process was very quick. It took 2 mins for them to process the return. Now I normally do not write reviews but I had to this time because this is not right at all! The reason for this 1 star review is to elaborate on this locations management. While waiting the 40 minutes, I over hear the "manager" just being very unprofessional and as a matter of fact very disrespectful toward an employee. She was treating him like a he was not worth anything. Calling him names and cursing in-front of customers was just DISGUSTING!! Imagine what happens when the doors are closed and no one is there to witness it. It must be hell for whoever works there. If she can do that to one employee I can not fathom how she treats everyone else. Just extremely sad and nasty. I will never return to this location just because of her. Just that hour of being there put a terrible taste in my mouth. By the way... her name is Kim i believe... from what the employee has told me. I will not state the employees name due to privacy reasons. Whoever is in charge of this branch. Please investigate and look into her! There should be consequences!!!! read more

Although I can't really give Verizon five stars overall, the store is excellent, and Cliff, who was the expert helping me, was knowledgeable, friendly, and helped me get through things in a reasonable fashion. The store is clean and there is easy parking. read more

Bralin is the BEST! He was so patient and extremely helpful in getting me the best possible deal and phone for my needs after my old phone's screen cracked and died! He explained EVERYTHING even if it was a feature or plan I might not have liked or been interested in. I was dreading shopping my next phone but his customer service made it seem like a walk in the park! I quote Bralin, I treat everyone like they are my mom!" Sending all my people there! 5 's read more

Was in this location recently, and while I cannot complain about the person helping me, or from what I saw anyone else, that all seemed good. However, the girl that was checking people in needs an attitude adjustment. No greeting , no be right with you, nothing. I had to ask her to check me in and it seemed like I was bothering her. Without people going there she would not have a job. Put some effort into your job and the people keeping her employed read more

pob was an amazing and kim the manager was amazing when i came into the store to upgrade my iihone and my ipad!!! i would recommend them both to take care of all of your needs. they "rock"!!!! read more

Though covid has made things a little more difficult, you have to appreciate at least that you can still go an buy a new mobile device these days. They have a big sign outside where you scan the QR code and then wait to be called. If the weather is nice you can stand outside, if not then sit in the car or go to Jersey Mikes, Whole Foods or Chipotle to kill the time. My wait was about 1.5 hours. I got what I needed and continued about my way. I would recommend just having a rep handle all the fios related customers only, may make those returns/exchanges quicker. read more

Quick service and fantastic customer service. I might consider moving my wireless phone from ATT to Verizon. I am a fan.

Horrible, horrible, wait times. Second time I've come to return FIOS equipment, 1st time I left after waiting more than a hour. I've been sitting here for almost an hour again & don't seem anywhere closer to dealing with staff than I was last time. Horrible location in terms of respecting customers (or happily former customers) time. read more

Second time I've been in this store and the second time after I left I got an alert that my email password was compromised. Coincidence? Definitely not a good feeling. I gotta go with my instincts...I won't be back read more

It is truly too bad you can't give ZERO stars. PLEASE AVOID THIS LOCATION. I spent OVER three hours in this store - while my phones were being set up (a process filled with errors by the staff), listening to various customers who were all having the same experience I was having: feeling like what I was reviving was not was I was sold, feeling like the explanations were double talk, never hearing "I don't know" but always an answer pulled from thin air that changed each time we addressed an issue, and being given answers that I later found out were 100% wrong. The staff here have terrible communication skills and are just out to sell you the most expensive bundle they can, with a bunch of double talk. They are defensive and not honest and not knowledgeable or ethical. read more

Came here in the evening afterwork to hand in our Verizon fios box and remote and was pleasantly surprised by the level of professionalism and customer service. Due to a high volume of customers we were asked to sign in and after waiting around 10 minutes were helped by an employee. The process was super easy and we were physically handed a receipt and confirmation that our devices were returned properly and even sent an electronic email receipt. Left feeling good that we were able to tackle this chore and have in writing all was said and done. read more

nobody is doing things the way they used to in the past. i dont think we ever will again. that being said, the thing that has stayed true and constant, is that you can always count on the sale person named steve to go above and beyond. whether its something little, to something on the other end of the spectrum, hes there 100%. and wont stop in assisting until all concerns are resolved. its nice in these changing times that theres something that hasnt changed. AAAA++++ read more

Ordered a new phone on October 8th and was told it would be in by the end of the month. It's now 12/8 and is still not in. No one seems to know when read more

I walked into this store to DROP OFF a cable box 50 minutes ago and AM STILL ON A WAITING LIST. Everyone seems to be working at snail pace. Do customers time mean nothing? I have a hungry newborn baby waiting for me at home. Update: an hour and fifteen minutes of waiting. read more

Great service from start to finish. Steve was helpful, kind and knowledgeable all 3 times I went. He helped me change my plan the first time and then purchase and upgrade my phone the others. Great help, no waiting and overall the easiest time I've had dealing with my phone. read more

I needed to return various Verizon equipment and pickup new wifi router. I was worried that I would have a bad experience as per the many poor reviews I read. However, everyone was very friendly, everything was well organized and efficient and I was "in and out" in less than 10 minutes. read more

Verizon customer service has severely degraded as they continue trying to cut costs. Just trying to return a cable box I spent 20 min on hold before speaking to an agent only to find out and they don't provide mail return labels anymore. When I told them I currently have COVID and can't come in person they asked me to send someone else. That is not safe, but to avoid getting a late return fee I sent my friend to return for me . She waited 30 minutes in line outside the store before they let her inside to do the drop off which took 30 seconds. Incredibly in efficient poor customer service, and unsafe demanding customers return equipment in person during a global pandemic. read more

This specific location gets a 5 star rating because of Jordyn. After countless phone calls and over 7 hours of back and forth with Verizon customer service on the phone Jordyn has been the only person that has gone above and beyond to find solutions. She is the only reason I am still a Verizon customer and I am willing to drive an extra 40 minutes past countless other stores to work with her directly. Thank you Jordyn! read more

Excellent service! Steve was great at explaining my plan and was very attentive. The process was much easier and faster than any other time I've tried setting up an internet plan. I would highly recommend anyone interested in Verizon to come here! read more

The service was great! We worked with Juan, who was extremely knowledgeable, nice and professional. It was a great experience, again, thanks to Juan! read more

Place is terrible. Walked in today. They had 2 people working from what I saw. Both occupied with other customers. So I am roaming the store waiting to see if there is an employee that will at least say "we will be with you soon" or just someone to take my name down, but nothing. So I walked out. I will never be back. read more

Horrible service. Didn't take names when people walked in. Took people out of the order that they came in. Wait time was terrible