Joe actually turned out to me a nice guy! At first I was not pleased with my treatment but he made it right. read more

AT&T Store - Only has 128 gigs of storage and no $300 rebate. - Mobile Phones Near Me - Montclair, New Jersey

This is one of the nicest stores I've seen, and the people there are great. Mark was amazing. Incredibly attentive, knowledgable, professional, personable, and nice. He's exactly the type of person you want on your side when navigating the complexities of purchasing phones and a plan for the entire family. Job well done. read more

I came in on September 8th early afternoon to trade in my Apple XsMax of over 5 years the lady there was very helpful and knowledgeable I don't think I spent an hour working with her. I had to give in my old phone within 30 days at any AT&T while I work in the city I went on October 5 or 6 th to the 34th street location and had THE WORST experience in NY not only was the guy not helpful but he was extremely unprofessional I felt VIOLATED I left in tears it's awful for both of especially him to be in work uniform and represent the company this way. My partner who came with me the first time took me back to the Jersey location to return my phone and before we fully entered the store on October 7th the sales rep a gentleman greeted us immediately and was EXTREMELY HELPFUL ! This location has very professional well presenting staff. I can't express how grateful I am to have worked with this team this will be my go to location for sure !! New York DIGUST me ! Not sure if the team at Bloomfield will know of my review but thank you for just being friendly professional and welcoming happy holidays to you all at Bloomfield read more

Super honest, direct, incredibly helpful, and dare I say, altruistic. Joey is the man- 10/10 for customer service. A real pleasure!

NOT A FIRST PARTY STORE! It's intentionally built to look like one though. I spoke with a few first party stores in the area and this place is NOTORIOUS. Please learn from my ignorance and find a first party store (Willowbrook, Clifton, Rockaway) I went to stop in to check on an upgrade. I had a cracked screen which was totally repairable by Apple and confirmed by the retail Apple store. The sales woman looked at the phone and proceeded to sever the ribbon that connects the Touch ID sensor to the logic board. I watched her do it and then tossed the button back on the phone and said, "yeah this can't be fixed. You need to buy a new one." Needless to say, I walked out and headed back to the Apple store to see what they could do. Nothing. Once that ribbon is severed, you lose all Touch ID functions a la finger print unlock, Apple Pay, App Store purchases. I called customer service and they suggested I go back to the store to get this problem resolved. It shouldn't be an issue. This is where the part of the story gets interesting. The manager (who knows who this guy was. the place is shady af) said I don't know what you want me to do with this phone BRO, it's wrecked. After I explained that his employee totaled out my phone, I got a variation of you're out of luck BRO. No help at all. He sided with his employee saying it's my word verses his and that they do NOT touch hardware. Well she did. If you don't know what you're are looking at, DO NOT TOUCH IT. Simple right? Not for the man with more muscle in his head than brains. AT&T offered me 50 dollar credit to my account to put towards the buy out price. Not ideal but not much they can do for a third party shop. Do yourself a solid and find a first party store. A lot of them are built to look like a first party like this one, but there's one major tell. If it has dummy phones as display units, it's an "authorized" third party and AT&T can't help when things go south. -The guy with the iPhone 6s Plus you destroyed read more

The best service ever in an att store. Very friendly and great service. Very honest as well

I just called the ATT store in Montclair as my daughters phone as stolen last night in LA (she lives in NY). Ramone at the Montclair store was able to make my daughter an authorized user over the phone and direct us in getting a replacement phone. He resolved a stressful situation seamlessly. read more

What a shyster this sales guy was. I went to this AT&T store in Verona yesterday in search of an iPhone 6. I called for about an hour beforehand to check on availability, with no answer. But, since it was closely, I decided I would just drop in and find out in person. I walked in the door and the man, Henry, started helping me. My first statement was "Do you have the iPhone 6 in stock." In answer--distraction #1--he asked me for my phone number and name, I figured to check out my upgrade eligibility. Then he started talking to me about plans and what to sign up for and the price differences between the plans and how I could be saving money. And I ask him again: "Before I go any further, I want to know if you have the iPhone 6 in stock." He excuses himself to check, goes in the back and is gone for a few minutes. Comes back and looks at the computer and--distraction #2--tells me I'm not eligible for the upgrade. Which surprised me, so I got off track again and he's talking about this plan and that. After another 10 minutes I finally stop him and say, "Do you even have a phone in stock?" And he hems and haws and says he has to call his partner, etc. At this point I am pissed and it's clear to me he's giving me the runaround. I say, "I came in the door asking one question: do you have the phone in stock. And you won't give me an answer." And he says, "well, it doesn't matter if I have the phone, we can order it and it would come to your house in a few days." With a big smile. Then I start getting up to leave and he says to wait, that he is going to call his partner and he can call me later. Obviously, I say no and I tell him that he's wasted my time and that there was no way I would be giving him my business. Terrible way to treat a customer--just dishonest and not forthcoming and trying to talk his way around everything. I felt disrespected. Do NOT give this AT&T location your business! read more

This place is Amazing, hands down the only At&T store I will go too from now on. They are honest and will take care of you every step of the way! These guys go out of there way to make sure you have a great experience. Not only great customer service, but very kind and respectable crew they have working there! read more

Cruise and Kevin were extremely patient with my husband and me as we upgraded both of our phones to the next generation. They transferred all information from one phone to another eliminating any work when we got home. They even supported the community when a young boy came into the store to sell candy. Very personable and knowledgeable. Definitely the best experience we have ever had with AT&T. Ask for Cruise! read more

AT&T Store - Mobile Phones Near Me - Montclair, New Jersey

The store manager Joey was very helpful in my endeavor to upgrade my phone. I was able to upgrade my phone and get a new Apple Watch as well. His customer service was phenomenal and he showed interest in trying to take care of me. He made sure that all the data was transferred over from my old phone to my new one. He was very courteous and I Completely recommend this store. read more

Store hours only apply if you come in before 7:30pm. They will turn you away for pretty much anything otherwise. Given some of the shark tactics I've seen from them in the past I'm sure it doesn't affect them to turn away a sale. read more

Do not go here! They are an authorized reseller - not a corporate store like the one in Clifton. The manager, Henry Zhang is completely incompetent. Here is the HORROR STORY: My wife purchased an iPhone 6 for herself and an iPhone 5 for her mom online. She brought them into this store to transfer from the old phones to the new ones. However, she lost her father tragically 3 days prior and the only recordings of his voice were on her phone. She explained to Henry that if she couldn't transfer over the voicemails to her new phone then she wanted to stick with the old one and give the new one to me. Henry said there was no way to transfer them and so she told them she wanted to keep the old phone instead and just transfer her mom's. Then while he was working on her mom's phone her phone (which she was still holding) said no service and when she went back into her voicemails they were all gone. She asked Henry what happened he claimed that she had to accept the new terms and conditions since the new phone was at least 14 days old. This made no sense, she was under no obligation to switch to the new phone. He was very unapologetic despite the fact that my wife was clearly distraught. She said all of his actions were rushed and frantic, like he was in huge rush to do everything. I called the store and spoke with Henry. He was extremely hard to understand due to his thick accent. All he kept saying was that she accepted the terms and conditions, which wasn't true at all. He said that he would speak with AT&T tech support and then call me back. It's been 12 hours and I still haven't received a call. I tried calling again and the woman who answered said Henry was with a customer. She said she was very sorry and felt horrible about what happened. She seemed like an actual human and not a malfunctioning robot like Henry. We just spent 2 hours on the phone with AT&T tech support and trying a million things they said there was nothing they could do since Henry reset her phone's voicemail profile. read more

Ali was very helpful explaining my upgrade options and helping me to quickly upgrade my device. Great service!

I went in at&t store to get Veteran discount That they advertise, 15% off monthly for veterans!! But they found a LoopHole, they said they can't help me, because Im someone with business account? ,so, I don't qualify???? I think iTS NOT RIGHT OR FAIR Im just a veteran trying to get ahead in life, stand on my own after divorce read more

After a very frustrating weekend of trying to add a line to my account with customer service and getting the run around (repeatedly), I headed into this local AT&T authorized retailer. Thank goodness I did. The employees were super patient and helpful. Ali is a rockstar. He and his coworker Abuassab were super knowledgeable about various issues and products. It was actually a very fun experience and helped keep me as a customer. I will definitely return to this location. In fact it's probably the only way I'll do future business with at&t. read more

The service in this store is terrible. Management could not focus on one customer at a time and the result was multiple customers waiting for an even longer time to get their cases resolved. Inefficient and the representatives don't seem to have an organized process so you don't even know what you are waiting for them to do. read more

Henry is an amazing and helpful employee. He's helped my mother, myself, my sister and my father all get new iPhone 7's. As long as you're a kind person who is patient (remember, technology is the reason for chaos) then go here! read more

I visited this store last week, and was greeted by Denise, who was not only friendly but extremely professional. My fiancé and I came in because we were looking to switch to AT&T from another wireless provider. Denise expertise and patience were so appreciated, as we ended up staying over an hour after they closed. I don't post many reviews, but our experience was so excellent, I felt like this was warranted. Denise is a huge asset to the store, and such a positive representation to the company!! read more

Drive to the next AT & T - Do Not Allow Henry To Touch Your iPhone! I went into the storefront to simply add an iPad to my data plan. Not only did he subscribe my email to some "rewards" car program without asking first, he misinform me regarding the resolution for the slow speed of my iPhone connection. After convining me to reset my iPhone, it took HOURS to resolve the issues caused. Please do yourself a favor; drive down the highway to the next closest AT&T location listed on YELP. read more

For over a decade I have had the pleasure of doing business with an OUTSTANDING representative, Henry Zhang, who handles both the Verona and Fair Lawn stores. The occasion for another intersection usually occurs every two years, and 2018 (May) is the latest edition of, in my opinion, what GENUINE customer service is all about. Henry has gone above and beyond with professional courtesy and a commendable proficiency with products, plans and phones. I always have the impression that Henry and I are a team, rather than salesman to customer. Henry has been pleasant and patient as I navigate the (to me) technical challenges of data transfer from an old device to the latest offering. I value the relationship that has evolved over the past 10-12 years, and though I am now living far from New Jersey I intend to maintain contact and continue doing business with Henry. Net: It is the not the corporation; it's the man who is responsible for my business. I can recommend Henry and his services unconditionally. read more