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    Verizon

    3.0 (2 reviews)
    Open • 10:00 am - 7:00 pm

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    Best Buy - Not an employee in sight to help with the carpet cleaners!

    Best Buy

    (99 reviews)

    $$

    My son and I visited Best Buy on Rt 10 East Hanover yesterday 9/6/26. We needed to address a…read moreprinter's malfunction. At customer service, we had the most satisfying experience, not because we got, necessarily, what we wanted but because of the person behind the desk: Anthony. What a breath of fresh air!!!!! Anthony helped us with much kindness, respect, knowledge and patience!!!! He had a "Will help" and "can do" attitude. He was the only person there and the line was getting longer but he did not lose his patience and was determined to give us the best possible resolution to our problem. We appreciate very much his help. And if Best Buy's managers read this review, thank you for employing great people at your store. We will be back because of this outstanding service from Anthony, at customer service section. Please give him a shout!!! Great job! Miki

    2026 has been loaded with a lot of "only me" moments, and my recent trip to this Best Buy was no…read moreexception. I had the misfortune of my car's screen conking out on me, so I decided to try to have Geek Squad do an installation. I booked an appointment online and it's like pulling teeth trying to figure out exactly which parts to buy since you need to go to your appointment with everything ready. There are many components needed if you want a new screen that will work with your backup cam and/or steering wheel controls. Prior to the appointment, I went with my fiancé to inquire about which screens would be the best option for me. We went to the Geek Squad desk, and I explained to an employee that I had an upcoming appointment. I said I wanted to get input from GS in advance on which radios I should browse at the store. The employee walked away and came back a few minutes later to tell me, "The auto technician isn't in right now, but he'll be here tomorrow. So, we can make suggestions today, but they might not be the best suggestions." This was one of the most ridiculous interactions I've ever had at a store, I couldn't believe the absurdity of it. So I wasted my time going there, now I should waste even more time by going again in hopes of speaking to someone for a pretty simple question? After this absolute joke, I cancelled my appointment and ended up going to a specialty shop that knew what they were doing.

    RadioShack

    RadioShack

    (2 reviews)

    I've got a bit of a soft spot for the anachronism that is Radio Shack, even though I don't think…read moreyou can sound more dated than the words "radio" and "shack" if you tried. Having worked at Radio Shack back in college, I was paid minimum wage OR commission, whichever was more. So, when you get the attempted upsell for things like batteries, there's an economic reason behind it. Falling on hard times has meant liquidation of hundreds of stores across the U.S. in recent years, as the electronics retailer has struggled to stay relevant in an increasingly online world. Still, I have to say I'm glad there's a place to buy power adapters, batteries, Arduino gear and MakerBot supplies, even if I'm not currently an aficionado of such projects in my advanced age. While this location is about par what you'd expect, I do hope it sticks around, maybe even in a more forward-looking iteration, or a with a revamped product line and a dynamic marketing campaign. It would leave a Radio Shack-shaped hole in my heart if it were gone.

    I dropped my trusty iPad on my stone kitchen floor and busted the screen. I thought I'd take it to…read moreradio shack for a fix, as it was cheaper than taking it to apple and the store is right up the street from where I live. I wish I hadn't. RS advertises "quick" screen repair and when I first brought it in they told me it'd take 2-3 days. But it ended up taking SIXTEEN (16) days. It took them a few days to realize they couldn't fix at the store so they had to send it out to the "master tech" -- then they didn't send it out when they first told me they were going to, then when they finally did it took forever to get back and nobody knew where it was. It was just a comedy of errors. Plus, my frustration was compounded by customer service that was beyond apathetic -- when I would call to check the status, generally nobody knew anything and I'd just be told to call back, really they just wanted to get me off the phone so they wouldn't have to bother actually providing any customer service. And the iPad is "fixed" and generally functional, but it's not the same. It uses battery probably 3x faster, sometimes the screen doesn't respond to a touch they way it should, and in one corner it's a little thicker and it makes a clicking noise when squeezed. If I had to do it over, I'd spend $500 or whatever on a new iPad rather than the $200 I spent for a crappy experience and an imperfect old iPad. It was a BIG mistake taking it to Radio Shack and I'm not the least bit surprised the company is bankrupt.

    Verizon - mobilephones - Updated October 2026

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