without a doubt the best experiences i have ever had these folks are nothing…read moreshort of amazing and perform magic. my koetsu onyx rosewood and both my supex cartridges have been brought to like new by ray customer service is five star whitte glove with lightning turnaround time.whether you need a upgrade or repair this is the place to go. friendly competant advice and available to help in all phases of hifi much recoomended. great fabulous and awesome.

I purchased a Hana SL phono cartridge from a friend, but the cartridge had a damaged cantilever. I…read morehad seen VAS as a recommended "re-tip" service provider in the VPI Industries webpage and they had a couple of favorable review articles online. I sent photos of the damaged Hana to Steve at VAS and he provided a prompt diagnosis and options for repair. The repair was performed quickly, expertly and the cartridge is now good as new at a very reasonable price for a higher-end stylus. I look forward to working with Steve again when one of my other cartridges needs a retip. Highly recommend!

This place is basically where if you work in a profession of anything audio and have the highest…read moreend equipment - when your shit breaks these are the guys that can get into your system and actually get it back fixed Sure I'd like to buy a new $5,000 piece of equipment every time my receivers or turntables breaks - but sorry Charlie I do not have that kind of corporate loot always sitting around and it's nice to know Lou and his team are a family run business that have been vetted by the best from onkyo, Macintosh, marantz, crown, to a small list of others I'm most likely missing I will say customer service is lacking a little bit In regards to them calling you and giving you updates on the status of your repair - but I'm willing to still give this a five star rating because two of my units straight up busted in the middle of covid and I know these guys were just as screwed as the rest of the world and the highly specialized parts they needed to fix my machine were reliant on supply and demand being tarnished as a result of covid. Especially considering my marantz amp and crown being a little bit more high end than most people like and needing some new boards from China took a bit of time to get. I road them like a horse though and the 2nd my parts came in they had it back to me within a day and had competed all the other small repairs that needed to be done prior to swapping put some high end audio boards. I was under a deadline to do a screening at my office and they were tireless to get it to me once they had everything. Sucks they don't take credit cards and only accept cash or check - but when you consider the amount of mom and pops shop and knowledge you have to take to into consideration when dealing with high end audio equipment these are some of the best guys out there. That and to be able to fix the oldest analog is impressive. I'd love it if they update their payment options - but these guys are the real deal if you want your high end audio equipment fixed without breaking the bank and having to redo all your high end system setups that often relies on that one specialized piece of equipment I like to always refer to as the "brains of the information" Lou is great - and the team here knows their stuff

Leo is great. He really knows his stuff. They repaired my Musical Fidelity A3 pre amp quickly and…read moreI'm so happy that it's back in my system. New is not necessarily better.

Brought my Onkyo Receiver/ Amplifier to John 3 weeks ago. Nothing was working from it no volume no…read morenoise nothing. I left it with him, not knowing anything about him except for what I saw on him website. He told me he would check it out and give me a call. After 2 weeks not hearing from him I was about to call him when I received a text from him stating my unit was fixed and I could come by to pick it up. Gave me a great price when I went there he had it all set up and it played fantastic. Got home hooked it up to my other units and I'm enjoying the daylights out of it again. I would definitely recommend his services to anyone in need. Rate him an A+++ for his services fmdharleyfatboy@yahoo.com.

Great service. I had a 4x12 Acoustic brand Cab that wasn't working. The issue was resolved very…read morequickly. I would recommend this company for any Guitar or Bass amp issues. Rich S

My brand new HiSense TV was not working correctly (it forced you to install an update that crashed…read moreevery time). The HiSense customer service set me up with Tino's. Scheduling a day for repair was straightforward, and the timing window was accurate. John showed up in the morning around 9am and called/texted before arriving to make sure I was home. Repair was done and TV fully operational with an hour. I was working from home at the time, live on camera and microphone in a meeting, and it was no pressure. So quiet I forgot he was there.

They not only did not repair my Tv, but also charged me and promised that they will repair it…read more After a long time they brought a very old Tv (out of date) and said be patient and no Rush. I believed them because they looked like trusty and responsible. After that I called them many times they said be patient and we will repair it. I went on a trip and became sick. Afyer I returned , I called them, but they said it was a long time ago as it gone. Please do not trust this company whom look very polite and responsible. I am thinking to hire a lawyer .

I brought in my 13" Green Translucent Zenith TV to get repaired after buying a unit that would not…read morepower on from a private seller, and Hi Tech assured me that it could be fixed. The owner and the gentleman up front were very knowledgeable and assured me while walking through my every concern. They charged a reasonable price to have my set fixed, and its been working great! I would highly recommend this shop to anyone who is concerned with keeping their retro technology alive today in good health and working as it should!

I love using analog recording equipment. And had this Tascam 4 track recorder for sometime. Was…read moreworking fine until recently the play button wouldn't release. So I took back cover off and noticed the play belt slipped off the cam. This Tascam Porta 2 was serviced few years back by licensed Tascam company. Inside was clean as a whistle. So now I had no time to repair belt. Looked for repair shop and this store came up. Took unit to store and filled out on work order: Play belt slipped off cam. (See pic) Simple repair you think? Well let me tell you this place will pad the bill as high as possible. With frivolous work charges. When I went to pick up unit. I got a bill for $185 for 1 play belt. Ohh they charged me for Replaced Belts, Rebuilt Motor which was a lie etc. There was nothing wrong with anything except the play belt. On top of that they never called me to say this work needs to be done. Or provide any photos to show what they did. That's what I mean by padding the bill. So I show up to pick up unit and bring my own Tascam OEM power supply, that was original to unit. Plug it in and all is ok. Just wanted to pay and leave. There is one thing I learned in life. Never argue with a fool. Because that makes two fools. So low and behold I take unit to my job and less than an hour later the Tascam unit fails. All this work that was supposed done and it breaks done before I even get it home. Yea right! So now I take it back. And it takes another day. Funny thing is the guy working the counter is like. Hey bring that Tascam oem power supply back and he will trade it for a $3 Chinese power supply. I was born at nite. But it wasn't last nite. What a moron bad enough he is ripping me off for unapproved work. Now he wants me to trade a $30 Tascam oem power supply for a $3 one. What an idiot. Check it out if you enter this store. Enter at your own risk. And be specific about any repairs with the caveat if work goes beyond scope of original quote. That you need to approve it. And ask for proof like photos etc. And as of July 4 th after only using tape deck for two hours. Tape deck failed with same error as when taken into this shop for repair. Useless idiots who have no clue what they are doing.

The only shop in NYC dedicated to repairing Technics DJ turntables. They also repair all sorts of…read moreother professional audio gear as well. Super friendly and professional. After repairing a vintage turntable of mine, there were still issues with it, and they took it back in and spent a long time trouble shooting and repairing it at no extra charge. These people obviously love what they do, and they are very good at it, and treat their work with love and respect. Definitely a blessing having them here in Brooklyn !

There was a small hiccup in the repair of my Rane One controller. They repaired my unit & only…read morecharged me for the part. Now THAT'S great customer service!

Jude picked up and dropped off my 25 year old Creek 5350SE Amplifier and did a great job…read morealleviating the amp of the crackling on both the input selector and the volume control, which is typical of this amp after a few years. He came and tested the input impedence of my speakers and made sure the cabling back to my speakers was working and waited until we could confirm everything was working as close to spec as possible. Now I can just listen to the music!

Jude did a fantastic job on my NAD amplifier. He picked up, dropped it off, and even helped me set…read moreit up with my stereo. Very fair pricing also. Highly recommended - Jude is an absolute pro.

I attempted to replace my MacBook Pro battery with some success, but messed up the connector to the…read moreribbon cable, so it was not charging. A comparable replacement MacBook is about $4500 today so a repair is a good option. I brought it to Paul and he fixed it in less than 15 minutes, and charged me $45. I definitely recommend him, for both his expertise, and the entire customer experience. What was also noteworthy to me was that while in his shop, another customer came in and interrupted my session with Paul, while he was making the repair and finishing up. The gentleman appeared to be challenged. Paul was kind and gracious throughout the experience. I would recommend Paul to anyone who has computer or iPhone issues that need addressing. Good values. Exceptional knowledge and expertise. Thank you Paul.

This is a very rare electronics repair company, I have a Marshall Bluetooth speaker that was static…read moreand disconnecting from Bluetooth. Paul gave me a guestament since he didn't know until he opened it up. His price was much less than what he said, so I feel he's very honest and not out to rip you off. One more thing, when I picked up my speaker he told me he was a marine and that he was repairing radio equipment and that's how he started his career. my oldest son was also in the marines and i think that's another reason to deal with him and all veterans that served our country...Rich Jankowski