I have been a long time customer with different repairs and used phone purchases. The associates…read moreare always friendly and very helpful. Excellent customer service.

I sat on a sharp rock with my phone in my back pocket. You can't fix stupid, but they did--for a…read moreprice. They replaced the cracked glass on my iPhone in less than an hour. I'm happy to pay for good service, and the guys at The Device Shop delivered. Having this resource close to home is very convenient, but, hopefully, I won't need them again for awhile.

Excellent service and forthcoming advice. I have been a client for years and highly recommend this…read morebusiness

Brought in my MAC, an old Dell laptop, and several DVDs that I wanted transferred to a thumb drive…read more I needed to install the new OS for my MAC and didn't have enough room, so brought my computer in for them to clean out old files and install the new OS. Instead, they charged me $150 to install a new hard drive with more memory and failed to install the new OS. When I ran the update at home, I was locked out of one of my profiles. When I brought the MAC back, the man said, "What did you do?" and acted like I did something wrong for installing the newest update. I told him he didn't do what I had asked him to do. He fixed it, after mansplaining to me, and then told me he should charge me but was going to give me a break. The DVDs were going to cost $300 to transfer to the thumb drive, so I said I'd wait. He had told me it would cost me $80 to try and get any data off of the Dell laptop. So I left the computer there and said I'd comeback for the hard drive. To be fair, this was in April. I went in today to try and get the hard drive, and at first, they said they didn't know what I was talking about, and then tried to insist they had given it to me (they didn't) and then finally just said, "Well, we don't have it". If you choose to go here, get EVERYTHING in writing!

Where to begin.. One star. At least the product could read and scan my device? So, I can't say it…read moredid nothing at all. The product(s) is misleading and largely ineffective. I don't know of any person on this planet who deletes data and then quickly rushes to retrieve it with expensive software, which is about all the application is designed to do. Despite deep scanning, detecting data (less than competitors products, I later learned), and even offering (for hundreds more dollars) repair wizards or special services from their pro staff to fix any data, the products will not retrieve much of anything useable, and you will be out hundreds of dollars or more. The repair software also does not "work", which is no doubt used by their "pro staff". Actually, it has the ability to turn a half corrupted image (or relevant file type; each has their own repair wizard) into one that a high-end PC won't even recognize as a file of any type. I was actually beginning to question if I had mistakenly purchased a data erasure license. More or less, you can pay them to use their own tool and tell you it was not successful or worse, or you get the tool as additional content and find out the same result for yourself. Either way, you pay for it. Not only that, but, customer service is a joke (which is astounding for a company in business this long), and you will not be refunded, even if you follow and meet their criteria for said refund and they assure you of a "speedy resolution". You will, instead, be circle-jerked by a plethora of signed names, not one of which will appear twice in your correspondence. Imagine being sorely misled and disappointed, then telling a hundred different people (who is likely one individual eating hot-pockets in the facility basement using bogus names) "yes, I would like a refund", to no success. Rather, you get a barrage of questions thrown your way about any and everything as if to avoid giving you your hard earned money back for a "satisfaction guaranteed product" (before they finally just ignore/block you). Stellar is a money-grab. Customer service is *non-existent* despite initial appearances.. of insults carefully disguised with courteous and seemingly professional verbiage. It would not surprise me one bit if you are charged an additional fee in the amount of your requested refund to get the refund processed. I guess I'll never know, since they have chosen to ignore my final request for a refund which dragged on a week now. Find an alternative. The key ingredient to customer satisfaction? - is "action". Stellar lacks it, unless they stand to profit.

I had an old Outlook for Mac OLM file I needed to access on Windows. After a quick Google search, I…read morefound Stellar Converter for OLM. I was able to quickly and easily install Stellar for OLM converter, add my activation key, and load my OLM file. I was quickly and easily able to find what I was looking for, export the attachment, then convert the OLM to an OST for future use. Great product.

Not just for laptops - also iPhoneMD! I wish all of my problems could be solved this easily. I came…read morein on a Monday afternoon and showed Tom my phone's broken camera and camera lens. He said no problem - he could order the part and have it here the next day. I had to pay a down payment under $100. Came in today and the part was delivered as mentioned and they fixed my phone within an hour and I paid the balance. Good as new. Incredible. Staff were very nice and transparent. Thanks for the quick and quality support!

another positive experience here. technician was able to work on my ipad immediately.read more

After being referred to this company by Cox Communication for an email/security breach I was quoted…read more$450 to install anti-hacking and network utility software for protection as well as general optimization. Then a Manager came on and quoted $2000.00 Do your homework

The company is a fraud, I was having Email problems, I googled AOL and this number came up for tech…read morehelp with email, thinking was aol I asked for help with an message sending problems that I think the created. Well after they insisted my account had been hacked they change me $80 to fix it then the said my computer was 86% compromise and I need the anti spy software to fix it, another $390. Called the company talked to the back told the aol said they were a fraud, the would only refund me $200, my credit card company was not much help unless I documented that a second opinion confirmed they had infected my computer. My computer is now worthless. Please do no fall for this scam, you can not call them back.

Mark helped repair my broken screen after I accidentally stepped on it. He assured me that it could…read morebe fixed and he did it. he saved me from having to buy another one and my laptop is important to me. I highly recommend you call for more information.

The gentleman on the phone wouldn't answer a simple question. He went on and on about all the…read morethings he would have to do, which were all unnecessary and impertinent to my question. Did not instill confidence to have any work done.