Phone Guy has earned my business, from now on! They are the real deal. Super reasonable prices, top quality work, lightning-fast turnaround, they under-promise and over-deliver every time, and both Nick and Angela are just fantastic people to interact with. Seriously, I sometimes feel guilty after I leave, because I realize that I once again ended up hanging out talking to them when they have phones to fix! But they always take the time to listen, to fully understand problems, and to deliver the best possible solutions while being amazingly pleasant. They're just awesome.
I've brought several "oddball" cases to them and they always give me the best possible options, with no gouging, no upsells, no dismissiveness, and no sliminess. They also seem to be "platform-agnostic" so they won't make fun of you for having a Mac or a super old piece of gear, or for not being super knowledgeable. They just make it work again.
Phone Guy has now replaced 2 laptop batteries and an iPhone battery for me, and they do it the way it should be done! They just get the model number, call you when the part comes in (usually within a few days), you drop your device off, and a few hours later they call to say it's done. They offer a 1-year warranty, and they also recycle old parts at no extra cost.
I've tried a few other repair shops in the area and have been pretty underwhelmed. I'm so glad I finally found Phone Guy. They go the extra mile, and with a smile. I hope not to have to go back soon, but I know that next time I have gear that needs service, Phone Guy will make it as painless as possible. And because of that, I wouldn't even consider going anywhere else. read more