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    The Device Shop - Fix My iPhone

    4.4 (140 reviews)
    Open 10:00 am - 4:00 pm

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    Replaced laptop touch screen, but it lasted only 1 month before popping out completely. Before bringing in my laptop for repair, I called the Device Shop in Westfield, NJ and spoke to the owner. I explained to him how my Lenovo Yoga 730 touchscreen had a crack in it and therefore no longer had any touch functionality. I had already purchased a replacement touchscreen, to save some money, since the laptop is nearly 5 years old. He said that was fine. A lot of his customers buy their own parts. I brought it in to the Device Shop the next day (Jan. 31st, 2023), at 51 Elm St. Westfield, NJ. The two men who were there to repair the laptop, were certainly not the owner. They agreed that they could use my already purchased touch screen, but that I wouldn't receive a warranty. I signed off on this and figured nothing could go wrong within a year anyway. The guy doing the repair said he'd call me back in 20 minutes after he "permanently" attached the screen and "the glue dried." He never called me back. After an hour, I called and he said, "Yes, come pick it up." I paid him the $133.28. (Picture 1) Within 4 weeks, the lower left corner was popped out of the casing, then the upper right corner popped out and the plastic piece covering the hinge screws fell off (picture 2). I was putting up with this until the screen completely fell forward out of the laptop and crashed onto the keyboard last week (picture 3). There was NO GLUE reattaching the touchscreen to the laptop casing. Just two thin strips of double sided tape with almost no adhesive on them (pictures 4 and 5) I guess when you buy your own parts and you can't be covered under warranty, The Device Shop completes a faulty repair which costs them nothing. Hard to believe I paid over $130 for two strips of useless tape. Unless the owner is COMPLETELY unaware of how his business is being operated, The Device Shop is run by scammers! Go elsewhere!

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    3 years ago

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    3 years ago

    Fast and efficient service with friendly staff reasonable prices as well this will be my go to place . I will definitely Recommend

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    3 years ago

    The service was quick and reliable. The representative explained everything prior to starting the work. It was a good experience.

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    5 years ago

    Great job. Quick, reasonable and nice people. I would not hesitate to use again. They accommodated me quickly and there were no surprises.

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    5 years ago

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    8 years ago

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    Ask the Community - The Device Shop - Fix My iPhone

    Review Highlights - The Device Shop - Fix My iPhone

    Fast and efficient service with friendly staff reasonable prices as well this will be my go to place .

    Mentioned in 9 reviews

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    The Device Shop - Fix My iPhone - mobilephonerepair - Updated May 2026

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