I had a problem with my kid's smartphone, brought it in and was shown how forcing a hard restart…read morecould fix the issue. With that simple action, the technician allowed us to access the phone and do what we needed to do -- a three-minute consultation that he didn't even charge us for! What a lovely approach to customer service. We'll definitely be back!

I had a very disappointing and concerning experience at CPR Cell Phone Repair in South Orange, NJ,…read moreand I believe other customers should exercise caution when purchasing accessories from this business. I purchased a charger that I was led to believe was an Apple MagSafe charger and paid $74 for it. After using the charger, I noticed that my phone became extremely hot while charging. That immediately concerned me because excessive heat while charging a phone can raise legitimate safety concerns. I decided to inspect the charger more carefully. I could not find the Apple branding, model information, or "Designed by Apple in California" markings that I would expect to see on a genuine Apple product. The charger also appeared to have "EPIC" branding rather than Apple branding, and its physical appearance and finish did not appear to match the official Apple MagSafe chargers I found when comparing the product. I also checked Apple's official pricing and found that genuine Apple MagSafe chargers are generally sold directly by Apple for considerably less than the $74 I paid. That made me even more concerned about exactly what product I had been sold and how it had been represented to me. I showed the charger to several people who are familiar with Apple products, and they also questioned whether it was a genuine Apple charger. I additionally uploaded photographs of the charger to ChatGPT and asked it to compare the product with official Apple MagSafe chargers. Based on the photographs and the information provided, ChatGPT identified several differences, including the lack of expected Apple markings, differences in appearance and finish, and the overheating issue. I contacted the store twice and specifically requested a refund because of the overheating and my concerns about the product's authenticity. On both occasions, I was told that the store does not provide refunds. Instead, I was offered an exchange for another product. That was not an acceptable resolution for me, particularly when I had serious concerns about the safety and authenticity of the accessory. I ultimately disputed the $74 charge with my bank and was reimbursed. I am posting this review because customers should know exactly what happened in my case. If you are purchasing an Apple accessory from this business, I strongly recommend exercising caution. Before paying, carefully inspect the packaging and product, verify the exact brand and model, and compare it with the manufacturer's official product information. If you are specifically looking for a genuine Apple accessory, make sure you can verify that it is actually an Apple-branded product. This review is based on my personal experience and what I observed with the charger I purchased. The combination of the excessive heat, the branding and product differences I observed, the $74 price, and the refusal to provide a refund left me extremely dissatisfied with the transaction. Customers should be very careful and do their own verification before purchasing accessories from this location.

J is the man. He fixed my lcd screen and glass on my iPhone in 20 mins. The price was reasonable as…read morewell. I will definitely recommend anyone to him

Brought in a laptop that was working a day before. Took one look and it was clear he wasn't…read moreinterested, not a quick fix Next day told it couldn't be fixed Took it to my regular computer guy, hard drive fine, working great Don't waste your time unless it is something very minor

Travis was great!!!! He fixed my cracked screen Iohone X…read more He informed there are two different types of screens. I went w the higher quality Anyone looking for great quality work I highly recommend these guys. I will always bring my phones here. Quick safe efficient Greet customer service!!!!! Thank you, Bib K,

Absolutely impressed with the service here. When my computer suddenly stopped turning on, they…read morewalked me through several steps over messages. They recommended I try replacing the power cord before bringing it in -- and that simple fix brought my computer back to life. It's rare to find a business that puts integrity and customer care first. Highly recommend.

I was looking for a place to fix my screen during lockdown and they're the only open place I can…read morefind in the area! Super responsive and very professional. Would definitely recommend and come back for other services.

Went a couple of weeks ago as I wasn't sure why my new-ish computer wasn't fully turning on. My…read moreissue was addressed and fixed on site within a little over a day. Prices were reasonable and customer service was good as well. Definitely worth it!

Laptop stopped charging. Popped in randomly. They ran diagnostics for free and fixed the issue…read morefaster then its taking me to write this review.

Has always been able to fix my items in near term , fair prices, and provides options , always…read moregreat service

Been going to these guys for years. Excellent customer service, very fair pricing. Thank you!read more

I have been a long time customer with different repairs and used phone purchases. The associates…read moreare always friendly and very helpful. Excellent customer service.

I entered the store in a less than positive mood. Having to go to the store 3 different times in…read moreone day is pretty frustrating as well because my claim couldn't be found the first time. Im saying all of this to say I'm satisfied with the service I received today. My phone was fixed in less than 2 hours. I feel as if the low ratings are people being surprised they need additional things done to their tech before it can even be serviced. The employee I was working with did his best and could only do so much. I have a bigger gripe with my insurance not informing me of the protocols before I went to the store. 1 piece of advice: Maybe get a second landline to help better fulfill claims-My phone couldn't make calls-They couldn't make calls. This meant I had to go home, make another claim over my landline, head back to the store, then pick up my phone another two hours later. It'd save a lot of headaches.

Store hours are 10am to 7pm. We went at 10am and waited until 10:30 am. Store was closed and…read moredoors were locked.

My son dropped and broke his phone right before we were going on an international trip. eRepairPlus…read morecame through and quickly replaced the screen. They did a great job. Reasonably priced too.

Poor part quality and zero customer support…read more I had a screen replaced here that cracked spontaneously after only a week of normal, careful use. The store refused to honor any kind of warranty or refund, claiming the crack was my fault despite no evidence of a drop. They define their "premium" screens as simply having "touch functionality," which is misleading to the customer. Save your money and go to a shop that stands behind their repairs.

I've heard about one stop repairs. Spoke to Rick before I came down. Brought a couple of boom…read moreboxes JVC-RC-M 70 . Rick was able to check it out. Unfortunately, the parts needed weren't available anymore. But he was able to clean it inside and get the static that it was having on the radio band to be cleared up Also found the proper antennas for it and put them back where they're supposed to be But he definitely knows his stuff. I have a couple of McIntosh XR five speakers that need the foam surrounds done. Nobody else has the knowledge or is willing to devote the time to doing the job so I'll be bringing them to him in the near future. But if you have a tape deck amplifier turntable open reel tape recorder. This is definitely the place to bring those items to be serviced. There's hardly any knowledgeable skilled technicians like Rick around anymore.

My SO and I dropped off our record player in hopes of fixing a persistent humming issue. The owner,…read moreRick, was able to fix it, clean it up, and return it to us quickly. The pricing was extremely reasonable for the service, and we had delightfully pleasant conversations with Rick. For any repair needs, I highly recommend One Stop Repairs.