*Shoutout to Leo and David!* For without their tireless efforts, I'd be left destitute, lying in the streets, cold, hungr, and begging for just 5 minutes of phone time from those more fortunate than I (meaning they have a screen that isn't "spiderwebbed" 8 months out of the year) If You're old like me, you may remember a time when there were actually still a few businesses that could be considered "mom-n-pop", where people were friendly and helpful just because that's who they were, and not because they're forced to be. Well, that's basically nothing more than an old wives tale now, but you can still get a small taste of the experience when you go to iCity repair! And it's not the phony kind of helpful, they've helped me with certain things long after the repair warranty was up at no charge just because I've bee goin there so long... Where TF are you gonna find that kind of thing today?! Nowhere! (I hope you don't mind me bringing that up David, now everyone will expect freebies ). Except instead of a big store, you'll visit a small kiosk under the escalators near the main entrance! (How many times have I seen that commercial?). I'm not even sure how many repairs I've had done here (They've been around a while, and I'm a complete butterfingers) but I'd say it's gotta be at least 15, but not as many as 30... mmm nah, probably not. read more

I thought that the charging port on my iPad was loose. Turned out it was just dirty. Service took about thirty minutes. Nice people. Sign now says "The Fix" but the same company. Cost was less than $50. I would use them again. read more

Bought new case and scree protector guy said $25 The charge time came said $27, I let that go, thinking taxes or whatever. I see now they charged $47.00 I called, thats Whey we charge...., Just be careful, make sure you know what the charge will be. read more

Anyone basing their decisions on what I wrote should be sure to read the response I got from the company's owner. Long story short is that the matter was addressed internally to correct the cause of my issues. Assurances were made that the misunderstanding has ben cleared up & that the troubles I encountered will not happen to anyone else in the future. Thank you to the owner for taking the time to deal with this read more

I had gone there many times for my iPhones and they always deliver. When I went to fix my screen they showed me 2 aftermarket screens as well as the OEM Apple screen. I went for the oled aftermarket screen to save some money and it's been really great quality. Highly recommended. Ask for Mike!!! read more

Kelvin, Sean and Leo all helped me get my iPhone back up and running, very patient and professional highly recommend, Coming from Somerset nj read more

I never knew I could enjoy the experience of spending money on a new phone case as much as I did here. David is such a gem, and I am just so glad we stopped there shortly after my decision to upgrade to the IPhone 11 at Apple. Such a good salesman also, because, yes, I did end up getting the tempered glass, in addition to the case. While deciding if I was indeed going to get the tempered glass, a long time customer who was waiting to be serviced started to tell me about how long he's been a customer there. 5 years, if you were wondering. ICity was originally located in front of Apple but has since relocated behind the escalators that go to the food court. I would absolutely recommend going here for phone cases and also repair. They have a special touch that feels genuine and is much appreciated. read more

I have gone to icityrepair multiple times over the years. Their work is excellent. Staff is very friendly and prompt with service.

Rude staff, they can only help you if you have one if the newest iPhones, but I wouldn't trust them with any phone. All I wanted was my phone's screen replaced and the tech I was speaking to just, shrugged and walked away from me. No one else would speak to me, so I just...left. I get their ads on YouTube all the time now, that prompted me to write this review. I tell everyone I can, do not use them, they don't care about fixing your device and their attitude stinks. read more

Had not been to iCity for a few years since my phone was fine... But needed a new screen and case today As always, great service and fair prices. My phone looks better than ever. Highly recommend. read more

After dropping my iPhone on my wet driveway, I noticed that I had cracked the screen saver but the phone was functioning fine. I didn't think about it again until it needed charging but It wouldn't take a charge. I cleaned the port and it didn't help. I brought the phone to the Apple store at the Bridgewater Commons Mall where they ran diagnostic software and declared it unrepairable. On my way out of the store I talked to the people across the way, at the iCity Repair kiosk. They said that they could diagnose it for $60.00. I did not have the tools and needed communication right away, so I gave them a try. I returned 45 minutes later and they told me a small amount of water was detected inside. They kept it over night to thoroughly dry it and replaced the battery. I picked it up first thing the next morning charging as good as new. iCity Repair saved me $650 to $950 to buy a new phone. I actually typed this review on the fore mentioned phone. The staff was pleasant, professional, sympathetic to my problem and opened early on a Saturday morning so I could take my phone and start traveling. Good work and best service ever anywhere! read more

I love this little kiosk across from the Apple Store. My daughter dropped her iPhone and chattered the screen. I bought it to icityrepair and Sheldon helped me with the repair It was so easy . I filled out a short form which took 2 minutes tops. Gave him the phone he told me come back in ten minutes and it would be ready. ( I asked how much he said $80 to repair.)My husband and I got a quick bite to eat and then came back and the iPhone was as good as new. I couldn't have been happier . Both Sheldon and his associate were extremely friendly and courteous . He answered all of my questions and even suggested where I could purchase a new indestructible iPhone case for a discount. What more could I ask for! I highly recommend this kiosk for repairs. read more

iCity Repair - New iPhone cover - Mobile Phone Repair Near Me - Bridgewater, New Jersey

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Was looking for a phone repair while visiting family in New Jersey from California and I stumbled upon this little gem. My phone had a black screen and I didn't know what to do but the team at icity we're extremely confident they could resolve my issue. To my surprise they were able to fix my phone! All I needed was a new screen! David seemed very honest and confident he could fix my non working phone. Pleasantly surprised with turn around time and the fact that my phone is actually fixed and I didn't have to buy a new one. Thanks again and I would recommend this kiosk if your phones broken read more

These guys fixed my iPhone 6 screen three times. I was clearly having a run of clumsiness and terrible luck with that particular phone, only 3 weeks between screen cracks #2 and #3. But the staff was great and able to explain the issue and fixed the screen in about an hour's time each visit. I'd just run to the food court for a bite to eat and return later with a new screen. They even took pity on me because barely any time passed between those 2 visits that they gave me a bit of a discount. I have two cons though. The 3rd screen they replaced for me didn't seem as good as the ones before. The edges of the screen seemed to not be as dark as previous ones. Additionally, every visit I was always given the hard sell on a tempered glass screen scratch cover I didn't want. I resisted so hard once, one dude gave it to me for free. Found these covers no more effective than the lesser-expensive ones you can get online. They probably made good margins on those things, but asking once is enough. In general, It's a good place to get your gear fixed if you're past warranty on it. Their rates are slightly cheaper than the Apple store that's literally 10 steps away in the mall. read more

The two guys there were very friendly, had good skill, and making a return was easy. One star for quality and value. I swapped my cracked iPhone 7 screen, but the 3rd party screens they install are nowhere near the quality of the original. Colors are undersaturated and lifeless, and the resolution is low. I could see the pixels and the spaces between the rows of pixels. Worst of all as I found out afterwards, if I went into the Apple Store 10ft away, I could get an original screen for $15 more than this place. Even as a walk-in it would probably be done in an hour. Thankfully they were very cool about swapping my old screen back on. In summary, there's just no good reason to go here. read more

I called them this morning about my iPhone 6 and told them I needed the charging port changed they told me np come in and they would look at it for me already had been to Verizon in past they cleaned it out he looked at it cleaned it and it was fixed no port needed most honest service I had in a long time he said he loves showing up Verizon well he did highly recommend this place Thanks Again Happy Holidays read more

I previously had my phone screen fixed here with scent results. I had to have it repaired again last week and not only was the girl operating as the customer service rep beyond RUDE, the service was inexplicably $30 more than similar shop upstairs, my phone screen touch screen is barely useable thanks to a shoddy install. I am seriously disappointed Have a coupon? The nasty receptionist wouldn't allow me to use it, even if my phone screen had been functional enough to pull it up. There is a store up by Macy's that is 30% cheaper. It's probably worth checking out. read more

Husband's iPhone wasn't charging, thought he needed a new charging port. Staples wanted $100 and it would take 5 days since they send it out. Brought it here instead and was so happy I did. They do the work on site so phone was ready in an hour and it turned out that it only needed a thorough cleaning. So instead of $100 and 5 days, we spent $25 and had it back right away. No brainer. David was super friendly and helpful too, ask for him if you go! read more

iCity Repair - Mobile Phone Repair Near Me - Bridgewater, New Jersey

Not to long ago we went to this Kiosk in the Bridgewater Commons Mall and for a simple screen repair... not even a month later the phone was acting up due to the screen work they did... the owner is a sarcastic bully who decided he wasn't going to refund us and/or repair it because he said it was a different problem! I'm calling b_ll sh_t! Then he proceeded to get very aggressive and said and I quote: I'm a good catholic and family man... which btw has nothing to do with running a honest small business and honoring your warranty! I would tell everyone I know to stay far away from this so called cell phone repair chop shop! He's a liar and a very BAD business man! read more

I just came back from my second visit to icity repair. Yes, second (because some of us are just that clumsy!) Both visits, I was just amazed how knowledgable and efficient the staff was. Taylor knew exactly what was wrong with my phone upon first glance.. She was very clear of the work that needed to be done (trust me it was some work.. I couldn't touch my screen without getting little splitters).. . She swiftly explained to me what repairs needed to be done and what part needed to be fixed.. I believe the technician who worked on my phone was named Manny.. He didn't even flinch upon evaluating what was left of my phone.. His confidence reassure me and he definitely delivered.. Within a reasonable wait time, my phone was back in my hand as good as new! Well done! I am definitely impressed and most definitely satisfied. read more

This is by far the best place for phone repairs. Having four teenagers who are hard on phones it is great to have a place to go when they need to be fixed. They are friendly, knowledgeable, and very reasonably priced. Plus they always are willing to help and answer any questions. Taylor and Daryl were so amazing tonight. They went above and beyond to help me and my daughter. If your phone needs to be repaired anything from cracked screens to new speakers they can help. Even if you just want to change the look of your phone for fun, go visit these guys you won't be disappointed. read more

I was so disappointed going here. It took 5 hours to replace the screen of an iPad. Originally quoted 2 hours. Came back, wasn't done. Came back 30 mins later and the screen was coming up on all the edges. They quoted another hour. I came back and it hadn't been touched because the guy "went on break" so they tried to fix it in a hurry and (for my trouble) put a screen protector on. Problem was, glue was leaking into the main screen. When I pointed it out, the guy said it was just cause it was wet and I wouldn't see it when it dries. I was extremely skeptical but chose (foolishly) to trust him. It's been 3 months and it's still there because it wasn't just that it was wet and he knew it. I didn't give them 1 star because they did replace the screen and the iPad works, so I got what I paid for but the service and workmanship are atrocious. Will not ever bring anything back again. read more

SO FREAKING AWESOME! Fixed my beloved iphone 4 in 30m. I made an appointment for 9:30, was out of there by 10 with a pristine new screen. Great place. So happy! SO SO HAPPY! Great friendly service, convenient location, just off exit 9 off the Turnpike. I can't say how happy I am! read more

quick good service overall.. I had already broken & replaced the screen at Apple Store 6 mo ago, it took long time, was about $25 more, but no problems.. I'm updating my review from 4 to 3 stars, and am editing this review 5 days after. WHY? .As I walked away, noticed my fingerprint scanner was not working and the screen was quickly shaking. The manager David assured me that it was a fluke and that he would replace it right away. The next day I noticed that the entire new screen was loose when you squeezed the top of the iPhone. I came back the next and they fixed it, (a 2nd time).. So tho it was great service and Dave is def a professional and has integrity, those issues, though fixed quickly, brought it from 'great' to 'good'.. The rest is the original review; Rep/mngr David was there. Hooked me up w a good deal with a glass protective case that will break instead of the iPhone glass breaking. So far so good. Def will be back for another case of it happens again. Was cheaper than Apple Store too read more

My iPhone XS screen just stopped working and I hadn't backed up my phone in awhile and had over 17,000 photos that are priceless. Apple couldn't help me and Best Buy failed but iCity helped me out. They were able to get the pictures off the old phone and upload them to my new phone. They did it in about an hour and I got a new case and screen protector. 100% recommend! Thanks guys! read more

David hooked us up while we waited for a tempered glass upgrade for my IPhone 4S in no time flat Mike sold us a high-end case at the right price - and quickly. iCity saved us time and money! read more

After stopping into the Apple Store and getting a long wait time and a broad estimate I walked out and saw this place. Was very friendly and accommodating. The price was very reasonable, and the phone came out as good as new in thirty minutes. Screen quality is very good and everything works as it should. Thanks! read more

I purchased a 9ft cable a month ago from them. They seemed to be a reliable phone accessory company. No more then 4 days later the cable just stopped working. When buying products from them, please be mindful that they're not products that'll last a long time. read more

iPad 2 with cracked screen needed repair. Poked around online and found iCity, which is a few paces from the Apple store at Bridgewater Commons. Dropped off Saturday, got call late Sunday afternoon it was ready. Picked it up early evening Monday. PROs: 1) My first contact, when I dropped it off, was positive. The man who helped me was patient and answered all of my questions. 2) At pickup, once I pointed out the filthy screen, they cleaned it. 3) Once I pointed it out, they fixed bubble in newly-installed tempered glass adhesive by replacing tempered glass. 4) End result was very good. 5) Convenient location. CONs: 1) When I was handed my iPad, it was COVERED in smudges and fingerprints - nasty! So I asked for a cloth, but that didn't work well. Finally the tech on duty offered to clean it. Two spritzes of alcohol and a wipe - all of 10 seconds - and it was clean. Why couldn't that have been done before handing it to me?? 2) Once the fingerprints were gone, a bubble in the corner (where the tempered glass adhesive didn't stick) was visible. Why wasn't there a quick inspection before returning it? It cost me all of 15 minutes, but this should have been caught earlier. 3) I very politely shared that the "delivery" experience was disappointing and I got a blank stare and then a delayed, muted "sorry." I thought the employee was going to say "So?!" (or worse). 4) No bag, sleeve, nada - but they did remember to try to up-sell me to the neighboring kiosk selling no-name cases for $50. $192 ain't cheap, and I expected more. A few seconds of pre-delivery prep would have improved the experience immensely - at least to four stars. read more

Take what ever they quote you, throw it in the nearest garbage can, and take your phone somewhere else to get it repaired anyway. Had to fix my Note 2 three times. First I brought it in to have the glass replaced, but had to bring it back due to "bad glue" which caused my screen to lift about a quarter inch in all 4 corners and the home button was unpressably tight. Fix number 2. Then the button was fixed right but the the coating on the screen that repels oil was missing in 2 corners, so every time you touched the screen it would be filthy in those two corners. It would only look right if you walk around with solvent all day to spray your phone. I don't walk around with solvent all day. Fix number 3. Was no fix!!!! The tech that worked on it, Kwamii, told me he replaced the screen again, which was clearly a straight forward lie because the 2 corners with the blotches had two blotches of the identical shape and size - the odds of that are astronomical. On top of that I was told a cop out excuse of "they all come like this", when in reality all he did was shine it up and hand it back to me after my 30 minute drive there yet again. Rediculous. They offered to put a screen protector on it saying the blotch spots would not be visible, not looking to drive back here again I said sure, but only if its a glass screen protector. "Okay" they told me and went to get the screen protector "we dont have a glass screen protector we only have the plastic ones. Frustrated, "Okay", I replied. "We dont have one for your phone, we only have one for a different phone that we can cut for you" ...so I'm supposed to accept an illegitimate fix, with a cut up screen protector from another phone? Uh..... no. I talked to the owner. After being reminded numerous times that "You signed a piece of paper that protects me", the options he laid to me went like this: "We can order you another piece of glass, (which I have to pay for. Why?? I have nothing to do with why it's messed up, why do I have to pay for the repair again???) but the tech is going to be away for 10 days." Can you guarantee that it will be fixed, as in repaired completely with no glue problems, or button problems, or blotches on my screen? "No." Okay, so No. "We can order you a brand new piece of glass from Samsung for $225". I already have $75 into this ..."repair" so I'm supposed to put another $225 into it to get it fixed by the same tech who lied to me before about "fixing" my phone the last time??? That's RIDICULOUS!!! I can get a brand new Note 2, new in box for $300!! I ended up trying to square the deal by saying to the owner "How about this, match the cost of a glass screen protector elsewhere which is $35 and we'll call it square". He said "the best im willing to do on it is $20." I took my $20 after being dismissed by the owner. Garbage. The only redemption I got is from the young lady who works there with naturally dark brown hair who actually gives a damn, though the systems around her fail her. Everyone else I interacted with was an absolute waste of time energy and money. read more

I brought my iPhone 6+ with a cracked screen and they gave me a reasonable price, told me 1 hour to fix it (they were busy), and they had it ready exactly on time. Phone works great. Hope I don't need them again but wouldn't hesitate if I did. read more

iCity Repair - Watching these guys work - Mobile Phone Repair Near Me - Bridgewater, New Jersey

Great service. Fixed my phone screen issue in few minutes. Honest and affordable. They are located in front of the Apple store and Genius Bar guys referred me to go to them for a quick repair :) read more

Thanks to Taylor at Icity repair my best friends phone screen was protected when she dropped it. Taylor sold us tempered glass screen protectors and the tempered glass broke and the screen is fine! Great service we will be coming back! read more

iCity Repair - Thanks to Taylor at Icity repair my screen is saved. - Mobile Phone Repair Near Me - Bridgewater, New Jersey

Just got my wife's iPhone 7 Plus screen replaced. Service was great and phone feels brand new!

Nothing is worse than needed your screen fixed while on vacation! Walked right up to the kiosk, they were friendly and efficient! I hope to never need their help again, but if my kid drops my phone again, I know where to go. read more

I went to look to have Apple repair my Wife;s iPhone with a broken screen and seemingly bad connector. I was there 15 minutes before the Apple Store opened and noticed iCity Repair with a kiosk right outside Apple's store. They replaced the screen on my wife's phone in 20 minutes for $109 (very reasonable) and also threw in a screen protector and new case for half price. Total cost was about $150 and the phone looks as good as new. Beats getting a new phone and contract! read more

Taylor was more than helpful with fixing the cracked screen on my phone!! The whole process was fairly quick and the service was exceptional. I was also very happy with the repair price! I would definitely recommend this place to anyone. read more

Just got my phone repaired and added a temper glass for a great price. The diagnostic was quick and got told my phone is fine besides the damaged screen. Screen got fixed in a half hour. ( very fast ) and then temper glass put on by Freddi in five minutes. No bubbles on my screen and since I got my screen fixed I also got a discount on my case. Feel well protected. Thanks to the staff at icityrepair. read more

I came to iCity Repair with a broken iPhone 7 screen and the two men who worked there couldn't have been more personable or helpful. They were friendly and professional and fixed my screen in under half an hour. It works perfectly and was restored to as good as new. I would highly suggest this location for iPhone screen repairs. read more

Verizon and Apple Store couldn't help me with my broken screen and the phone charging area not working. I bumped into the blue kiosk i now know as icity repair and they were so friendly and informative. They were able to fix my cracked screen and the charging area for a discounted price. The girls were very friendly and answered all my questions. Just wish I found them sooner. It's clear the people who work here know what they are talking about. They told me if I was satisfied with the service I received to write a review, so here it is guys! Thanks again ! Will tell my friends and obliviously my big family will be back at some point. read more

iCity Repair - We all bought their recommended cases! Lol! - Mobile Phone Repair Near Me - Bridgewater, New Jersey

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