I have worked with Mark for the last few years, ever since my computer started acting out. Spent probably around $1,000 on repairs and had my computer actually working for a few weeks IF even. Mark gently mentioned that I "could buy a new computer ", but threaten me with loosing some of my data making me believe that fixing my old one was the safest way.
I work a lot photoshopping pictures so it's very important that my screen shows the image that is not distorted and true to the reality.
A few months ago I paid Mark another $200 , he claimed he changed a part... it worked for two days on/off.
Last week I asked Mark AGAIN to fix my computer and he suggested to use 4 year old computer that he had to insert my hard drive into. I said : let try. For another $300.
When he brought "fixed " computer and connected, I looked at the screen and realized --all the images were distorted beyound the recognition . Totally stretched like full screen on TV with a wrong format. I couldn't accept work like that and Mark promised to work on it some more . Today he called and said that it's was all good and fixed. When he brought the computer, nothing has changed. All the images were stretched and distorted. When I pointed that to him ,he said he "did not know what I was talking about" ,and at first , I thought he was joking ,but after one hour of me literally losing control he still would stick with his story , that he "did not know what I was talking about.".. so I had to go on my Facebook page using my daughters computer and show him how the same picture that was distorted on my computer would normally look , but he kept saying ""I'm not a photographer, I don't know what you're talking about "...and to me it was hypocritical and deceitful , because he refused to acknowledge that he could not fix the existing problem so he just wanted to get the money and get out of my house leaving was computer that was showing me totally distorted images.
It was like if I was showing him an apple and he kept telling me it's a piece of cheese.
This young man is building his business and I am sure needs more costumers. And I am sure he can fix some problems with broken computers. But purposefully looking in the eyes of the costumer who already spend SO much and dismissing the fact that the computer is showing everything in distorted manner is disrespectful and abusive. Insulting.
I was smart enough to immediately demand my hard drive from this man who tried to push me into accepting job which was not done . I am convinced that he would attempt to damage it if only had a chance being frustrated that he couldn't fix the problem AND couldn't get paid for the job NOT done.
Mark acted as a crook and I will tell anyone who even considers his services to run away: I feel deeply humiliated, rubbed of my money (and a lot of it ) and making fool of .
P.s. I do understand that my screen and the computer that he tried to sell me were NOT compatable . Once he realized that ... he should have told me honestly ,that was the case. Instead he has chosen to play "stupid", and force me into accepting the job not done
Shame on you, Mark! read more
