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    Verizon Wireless

    4.0 (37 reviews)
    Closed 10:00 am - 8:00 pm

    Services - Verizon Wireless

    Internet service providers

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    8 years ago

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    1 year ago

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    My good friend Lou had an issue on his phone and Joe Avalos was just the brilliant technician we needed. Excellent service! Thank you Joe!

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    5 years ago

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    6 years ago

    Very friendly and knowledgeable. Joe went above and beyond in helping me and making sure I was satisfied. Would come here again.

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    4 years ago

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    9 years ago

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    4 years ago

    Thieves and liars are what Verizon offers. They say one thing to get you to change plans and then just screw you when it doesn't work.

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    7 years ago

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    4 years ago

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    5 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    14 years ago

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    5 years ago

    Excellent service. Loved how it was located in a lovely community and town.

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    5 years ago

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    10 years ago

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    9 years ago

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    6 years ago

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    12 years ago

    Steve is so good at what he does, I moved out of Montclair but go back to let them handle all my mobile wireless.

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    8 years ago

    Very helpful service. Was able to quickly solve a problem that Verizon could not.

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    11 years ago

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    10 years ago

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    9 years ago

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    13 years ago

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    9 years ago

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    9 years ago

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    12 years ago

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    11 years ago

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    12 years ago

    Nice store, very professional., Recieved excellent customer service from Joe.

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    12 years ago

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    Ask the Community - Verizon Wireless

    Review Highlights - Verizon Wireless

    At Wireless Depot, Steve is always on hand, and with Steve, nothing is ever a problem and everything always gets done right.

    Mentioned in 3 reviews

    Read more highlights

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    Astound | Long Island City

    Astound | Long Island City

    (113 reviews)

    Woodside

    Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

    As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

    Bway - Bway Wireless 100M in Soho

    Bway

    (10 reviews)

    SoHo

    Was considering signing up with them but....I'm not so sure they are truly a 'local' NYC-based…read morecompany. When I called to sign up (THREE times now, but still no call back) it was as if I was connected to some 'answering' service in a backroom in the Midwest somewhere. (I don't know many local companies with answering services besides doctor's offices or plumbers or something.) Also, the woman seemed to have an accent (NOT New York). She also seemed to not know NYC neighborhoods...when I gave her my Astoria address she was like 'ok, so that's in Astoria, New York, 11105'? The way she said it, it was as if she'd never heard of Astoria. I then said to her 'is this an NYC-based company?' She seemed to hesitate. I told her I was under the impression it was. She then said 'oh yes'. I said 'and where are you located?' She said 'I'm at the head office....Broad Street...I mean...Broadway'. Hmmm.... Another time I called and was told that 'Josh' (apparently the only person at this 'office' who can set up a new account)...that Josh was 'on vacation' apparently abroad...that he was 'asleep right now'...but that they'd send him another message to call me. Also interesting is that of the FEW reviews they have on Yelp, one reviewer has only written ONE (stellar) review ...naturally for Bway.net....and the other reviewer has only written TWO reviews. Hmmm

    Bway is simply everything good left in this world. A human touch to the service with actual…read moreinteraction with people you can get to know. The barren cold alternative I tried was the big corp internet provider in NYC. Bway offers amazing reliable and fast service. An internet you can rely on. While all these perks come at a higher tag, there is an astounding amount of frustration you are saving yourself from. Trust me. Every little interaction with the big corp internet providers in town will leave you feeling frustrated, empty and violated. Bway is worth every penny. In addition, they offer a static IP as a standard. You always have a dedicated reliable line. That opens up a multitude of potential.

    Verizon

    Verizon

    (65 reviews)

    $$$

    I never in my life was treated so disrespectfully by a store in my life all based off the fact I…read morewas white. I came in there with a problem and was directed to come into that store from 611 Customer service in regards to a free phone upgrade I didn't understand what was going on and they did nothing but agitate the situation instead of listening to me, sarcastic comments were made about my ringtone and one of them even wanted to fist fight me in the store at that point, they threatened to call the police on me and have me removed because 611 told me and they heard it not to listen to the store that the store was wrong and the store was telling me not to listen to Customer service that they were wrong and then I had some individual make comments in regards to my skin color and my ringtone because I'm Italian, I was called a clown and a whole bunch of other rotten names. How dare Verizon have garbage like this work for them and I am not letting it go. There's a lot more to it, but I would love to speak to a district manager or something because I am not letting this go

    Today I visited the Clifton Commons NJ store in hopes of replacing a glass screen protector for my…read moreiPhone. Through a corporate discount program, I am eligible for a 25% discount on accessories. After a half hour wait, an associate called my name. He brought me a Zagg screen protector that was priced at $59.00 and told me that he didn't see any indication of the corporate discount and told me that it did not apply. This happened to me once before at the Clifton store, so this time around I came prepared with a paper from the Verizon web website showing my enrollment in the program that entitled me to the discount. He told me there is nothing further that he could do and that I should call the billing department if I had any questions. I went ahead and called them and on-line, the discounted price showed up. The support person from the call-center was much much more knowledgeable than anyone in the store, and much more helpful. This was not the first time I received terrible service from the Clifton Commons store. Although the store manager was off, the acting store manager was very rude, unprofessional, and unhelpful. My recommendation is to avoid this store if it all possible.

    Verizon Wireless - mobilephones - Updated May 2026

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