I had an excellent experience thanks to one of the AT&T employees ( Cristhian Haber). I came in to…read moreget a new phone, and he went above and beyond to help me with every question I had. He was extremely knowledgeable, patient, and professional throughout the entire process. What really stood out was that he was working alone, yet still managed to assist everyone in the store efficiently and with a great attitude. Truly amazing service he deserves recognition for his hard work and dedication!

Christian Lopez, the associate who helped us is a genuinely caring customer support guy! He was…read morepatient, accountable and passionate to provide exceptional service. Compared to many other stores, he distinctly stands out. It is because of him I am still with ATT otherwise I would have switched to Verizon

George was fantastic, both very knowledgeable and kind. I had to upgrade my 7 which I had had for 9…read moreyears, and he walked me through the 15 and gave me a deal which was just right for me. Great place, competent and friendly. I've used them before and they have earned my loyalty. Thanks George!

Fairly helpful but I could not see any phones and he didn't really want to show me the products. I…read moreended up leaving Verizon and this was one step on that journey.

Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

Went in last night right before they closed because my hard drive was not detected. He was kind…read moreenough to run several tests for free taking quite a bit of his time to determine the hard drive was done. Offered me a few options. I'm still deciding how to move forward but appreciate the service at no cost. Would have cost at least $200 at Best Buy. I brought my cell phone in for repair previously and they did a great job

They are exactly what they hold themselves out to be and did not disappoint. Nice guys and really…read morequick service. Fixed a cracked screen for me in just a few minutes and I was on my way. They helped multiple people while I was in there and seemed to know exactly what they are doing. Highly recommend!

Went here to switch to T-Mobile. The staff was knowledgeable and worked hard to mover my service…read moreand information. They explained everything in detail and made clear what I would be paying. T-Mobile seems to have their act together. Good customer service and transparency on cost. Additionally the service is much better than what I had with AT&T and at a much lower price.

We went to this location (Morris plains) and my husband lost…read morehis phone, according to there sales people they could not do anything cause they could not pull up our account, we called up the sprint business and they had No problem, they couldn't understand why they couldn't, but a couple weeks ago they were able to help me (I had different associates that were there and they very helpful and had no problem getting our account.) The associates today, were not helpful and kept saying there was nothing they could do.... Funny , we went to the parsippany t mobile and they had No problem getting our account and They were able to get us a phone unlike the Morris plains office. apparently the manager on duty needs to learn from the parsippany manager.

You have a need for these services. You do a search for a place in the area. They list certain…read morehours, including on their door. You are aware from the listed hours that you will have a bit of a wait, but the location and timing should work for you. You feed the meter for parking, and you go grab a bite to eat that is not exactly what you had in mind, but again, it's close to here and you need this place's services within a certain time frame and this will work. Then you wait a good 15 minutes past the posted opening time, yet it's still doesn't open, no one shows up. So you leave, and of course you post a negative review.

The company overall is okay. This location specifically I feel as if they workers have no idea what…read morethey are doing. Absolutely clueless. Don't get a job somewhere if you don't know what your dealing with. I went there to switch my phone carrier and she basically told me it wasn't possible, then I called boost mobile customer service while in the store and they walked me through everything. It's simple.

Called Verizon several times as I wasn't getting any data service outside of wifi area Not one…read moreagent could fix this ongoing issue I had with my iPhone 16pro max. Decided to take it to the Verizon store in Morris Plains. Brian was excellent and fixed my phone in fifteen mins! He's knowledgeable, polite and will give you great customer service. The manager there really cares about his store too and appreciates your business. Thank u Brian. :)

CHECK YOUR VERIZON BILL--especially if you use Auto Pay…read more I have been a Verizon customer for approximately 25 YEARS, and what I just discovered on my account is absolutely unbelievable. In January, I went to the Verizon store on Route 10 in Morris Plains, NJ, to upgrade ONE phone. Simple transaction. Got my phone and left. My bill is on Auto Pay, so I didn't scrutinize it every month. I knew it would go up somewhat because I upgraded a phone. Fast forward about 8 months. I finally thought, WHY am I paying almost $790 A MONTH when my bill used to be around $350?! So I started digging through my bill. Guess what I found? TWO EXTRA PHONE LINES TWO PHONES I DON'T OWN Phones I NEVER PURCHASED OR AUTHORIZED ANDROID phones--which is especially interesting considering anyone know knows me know I'm an Apple girl!) An additional charge involving my Apple Watch I went straight back to the SAME Verizon store. The employee pulled up my account, looked at it, and said: "The guy who put these phones on your account no longer works here." Excuse me??? I asked him to explain. He told me that a former employee had allegedly been ADDING EXTRA PHONES TO CUSTOMERS' ACCOUNTS TO GET BIGGER COMMISSIONS. I was FLOORED. Then I was basically told there was nothing the store could do and I needed to call Verizon Customer Service. And the approximately $2,000 I've been charged for things I NEVER BOUGHT, NEVER RECEIVED AND NEVER AUTHORIZED? I was told Verizon probably wouldn't refund the money but might give me a CREDIT. A CREDIT??? I don't want a Verizon credit. I WANT MY MONEY BACK. After 25 years with Verizon, why would I want $2,000 worth of credits when I'm now considering leaving the company entirely? And here's the part that really bothers me: If the employee at the store was correct and this former employee was doing this to multiple customers, HOW MANY PEOPLE HAVE EXTRA DEVICES OR LINES SITTING ON THEIR ACCOUNTS RIGHT NOW AND DON'T EVEN KNOW IT? Especially people like me who trusted Auto Pay and weren't examining every single line of their bill each month. So I'm posting this for one reason: GO CHECK YOUR VERIZON BILL. Look at every phone number. Look at every device. Look at every installment agreement. Look at every watch/tablet/device charge. Because I certainly didn't think I needed to--and now I'm fighting to recover approximately $2,000 in charges for devices and lines I say I never authorized. Verizon, after 25 years as a customer, I expect much better than "that employee doesn't work here anymore." I expect an investigation. And I expect my money back. #verizonfraud #verizonwireless #verizon