I wanted to talk to a FIOS agent. They said that the wait period would be about one week. That's…read moreright I would have to wait on the phone for one week. They said that if I preferred, I could have them call me at a convenient time for them. So, I played their game, and set the call back for Wednesday from 5:00 to 6:00PM. Guess what, that's right they did not call backed. That makes FIOS G.D. liars. Pardon my French, If I said what I planned to say, my comments would have been deleted.

I am a new customer with Verizon Fios my coop had me locked in a decade with Optimum it was torture…read moreI dont what was worst, being married to my X or their service It sucked, over priced the internet was slow as molasses it would randomly just shut down, which with a college student son it was a HORROR I took action enrolled in Verizon its cheaper faster and the customer service is OUTSTANDING i had a small glitch the head executive Lauren looked into it kept me in the loop daily and also her assistant Nicole she's a sweetheart too resolved it swiftly and I can't thank them ladies enough keep up the wonderful work at Verizon you guys rock !!!! V,H Bklyn NY

Optimum. Service designed by safety cones & protective…read morevest. Quality repairing on top wires Value of service Top of the line ‍

What a horrible experience with optimum. Called to get transfer pins to switch our service. I was…read moreon the phone for more than tso hours trying to get the pins. After the first guy ran through all his deals and I rejected them he transfers me to whoever gets you the pins we suddenly lose cell service. those pos's cancelled our service before i even got the pins, Vindictive $hit! Then I call back on a landline (because they shut off our service) the one i spoke to assured me that our service was still active (yeah right, so why did our phones magically start saying not register on a network and emergency calls only). Then won't transfer me to get the pins until I give her a reason that we are transferring our service. By this time I'm getting super angry, I ask for a supervisor after two minutes she comes back and says two more minutes. After two more minute gets back on and tells me there is none available, I hang up, she calls back says one will get back to me with 24 hours. i hang up again she calls back and asks if I still want to escalate it. I said no, I just want my pin. She then tells me that I have to give her a reason or she can't transfer me. So we went round and round about that, Finally I said because your customer service sucks. She wants to know why. WHY!? ARE YOU KIDDING ME!? Then she won't transfer me without telling her the deal I'm getting. I told her that's really none of your business. Still won't transfer me. So I lied to her because as I said, none of your business. So I finally get to the magic man with the sought after pin numbers. He said the same, I have to give him a reason. I said, ARE YOU KIDDING ME!? Don't you people share information I've told no less than four people already. So he goes into salesman mode tries throwing all these deals at me. I told him after what I've been through with you people today you could make it free for life and I still wouldn't take it. Tries again, I said did you think I was kidding?. Says I have one last deals, you can say no and then I'll get you the pin. Told him I'll save us some time and say no now. And everyone I spoke with had an accent you could cut with a knife. Not being racist either, my wife is from the Philippines and has a heavy accent, tells me they out source their call centers.

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

Such an amazing experience. The staff were knowledgeable and helpful. Coming from Verizon,…read moreSpectrum's customer service is on another level. I don't need to go on an outdated laggy app or stay on a help line and wait for hours like I did at Verizon. Everyone at spectrum is quick to address questions and solve problems. I had an issue with setting up my router and they sent someone over free of charge the next morning to install it for me. My wifi has not lagged once since I switched over from Verizon Fios. Highly recommend! Went in store at this location to start the process on the new wifi last month and the staff was super helpful and friendly and went above and beyond :)

This is probably the worst internet service company I've had to deal with. I live in New York City…read morefyi. For starters, my bill began at around $60 per month, and over time it increased to about $130. Throughout that time, there was very little communication about available upgrades or options that could have benefited me. Instead, it felt like the priority was simply collecting more money rather than making sure customers understood what they were paying for. I spent nearly 20 minutes on the phone with a representative in Texas trying to discontinue my service. What should have been a straightforward request turned into an unnecessary back-and-forth. I explained that my decision wasn't based on one issue alone. It was the combination of poor customer service, unreliable internet, and outdated equipment that requires cords running throughout the house. I also explained that no one had informed me about newer equipment or upgrade options. I genuinely tried to provide constructive feedback that the company could use to improve the customer experience. Instead of listening, the representative continued arguing with me about my decision to cancel. It felt as though the goal wasn't to understand my concerns but to convince me to stay, regardless of what I was saying. That experience alone reinforced my decision to leave. What stood out most was that after nearly 20 minutes of arguing, the representative finally told me my service had already been discontinued. That should have been communicated immediately, not at the end of a prolonged conversation. It only reinforced the point I had been making throughout the call: there was a lack of transparency. Transparency matters. Clear communication matters. Respecting your customers' time and money matters. Another thing I found disappointing was hearing negative comments about a competitor during the conversation. I don't believe criticizing another company is a reflection of integrity or strong business values. I would much rather see a company focus on improving its own service than trying to discredit someone else's. Instead of being proactive and addressing issues before they became problems, Spectrum waited until I was ready to leave before offering solutions. By then, it was too late. Integrity, transparency, and genuine customer service are far more valuable to me than last-minute retention efforts. For those reasons, I will no longer be using Spectrum. I don't believe the company has been transparent with me, and I left the interaction feeling that protecting the company was a higher priority than serving the customer.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

I like it has many channels to choose from including Hulu and Disney+. I like that it's a…read morestreaming service and doesn't have the old satellite dishes that didn't work when the weather was bad. They also have great

For the most part, their TV connection has been fine. Storms do cause signal problems. My larger…read moreconcern is about their customer service. The other day I tried to contact them by phone. The auto attendant said the wait was about one minute. -After about three minutes, the auto attendant updates to 30 seconds wait time. -After about five more minutes, the auto attendant updated the wait time again to 30 second. -I waited about 5 more minutes; then hung. Disappointing phone customer support!

What can I say working here at Viacom 345 Hudson location has been a such great experience. Many…read morefriendly faces and many work alcoholics! This location would be considered the little brother/sister of the bigger location located around time square. Definitely an enjoyable work place with great perks and events.

Optimum is one of the worst service providers I've ever had the displeasure of paying…read more When I first started using Optimum, it was my only option for internet service. I went in store and the employee there told me that I couldn't receive internet service without signing up for a phone plan. So for about a year and a half I've been forced into paying for a phone plan that's literally never been used. Despite calling and asking multiple times. Throughout my service, I've dealt with random outages and loss of service. Coupled with constantly having to call them to pay and being unable to create an account through their website for whatever reason. I'm finally able to switch internet providers and when I called to cancel my service, I was on the phone for an hour. During that hour, I was transferred to at least 4 separate employees who all made me verify my identity with my address, email, phone number, credit card number and a code texted to me. The last one insisted that I was not the account holder because he couldn't tell my gender via my voice and that an employee I spoke to prior made a note that I was a man. Despite this horrible customer service and the fact that I had been on the phone for an hour to cancel my service, he kept trying to convince me to keep my service for 5 months free as a "backup." In what world would I need a backup phone plan? Especially when I've had the phone line through Optimum for over a year and never once used it. Then he informed me I'm going to have to pay until I drop off my equipment in store. He could've offered a lifetime of free service and I still would've cancelled because under no circumstances would I pay a service that demands I tell them what is in my pants when I've verified my identity to 4 separate employees. I'd much rather pay 10 times the amount monthly in order to never deal with this company again. It's to the point where from now on, part of my prerequisites for moving is that the new place must be serviced by any other company than optimum. I'd honestly consider living without internet in my home before I ever come back to them for service. This is the only review I've ever left on yelp and that should only emphasize how horrific this company is.

Not possible to give 0 star or they would have gotten it. They charged for services not received,…read morebill for service I never asked for and refuses to refund because it's not possible and I should have read the agreement. Also not possible to talk to someone in the UNITED STATES on the phone. Their specials are a scam and do not allow them to do direct payments from your account!!!