The app is so user unfriendly! They don't show air dates on any of the TV information. It makes it really hard to keep track of episodes when there isn't a date. It's the only streaming app that I've used that doesn't give you that information. read more

This is my 4th day trying to get Peacock Premium Plus and no has been able to help me. Plus they say they will call back and. They don't. Peacock is a scam!! read more

They need to get rid of the bot and allow customers to actually speak to a person. I am paying for the premium service with no ads. But I'm still getting ads. And the bot is unable to help fix the error. read more

This company is a complete and TOTAL scam. Customer %is non existent on purpose! They get your banking information and then make it IMPOSSIBLE for you to cancel. If you go to your account or their website their "bot" just makes you run around in circles trying to find a way to cancel until you just give up and keep getting charged! Under NO CIRCUMSTANCES should you ever subscribe to Peacock! It is designed to charge you forever! read more

Customer Service accessibility is the worst. I updated my subscription a week ago and still unable to watch it's content.

Peacock TV is a new app I have on Apple TV. Today I used it for the first time to watch Oppenheimer. The movie was great and the 3 hours went by quickly. There's no commercials during the movie like some of my other apps. It was just like going to the movies. I paused once for a bathroom break. I'm recommending Peacock and the Oppenheimer movie. read more

Peacock Tv - Posted with review 07/28/25 - Television Service Providers Near Me - New York, New York

Absolutely TERRIBLE customer service. I can never get there "chat" to understand basic questions. You can NEVER talk with a n actual person read more

Customer service is very bad - if you're paying your hard earned money you have to talk to a live agent when you have a problem

I just got suckered in for a $30 annual subscription for this bogus streaming service so we could record The Voice for watching later. SURPRISE! There's no DVR with this crappy service. I was getting the same content with my OTA $15 antenna. Now I've got to make sure it doesn't roll over in 364 days. Don't make the same mistake, watch it free with a digital antenna. read more

Giving us a phone number to customer service to talk to someone all I get is useless robot and my peacock keeps buffering and peacock is the only thing that buffering all my other apps I have no problem only peacock... read more

Almost impossible to cancel service No phone number and thus it is very difficult. Also when you sign up for monthly package it is for only 1 source. Ie tv then no phone or second tv read more

They fraudulently billed me $4.33 . I never even ordered the service. I chatted online with customer service back in December about why they didn't offer black Friday deals and why their promos wouldn't work and was wanting my account deleted. They were no help. Then on the 5th of Feb billed me. I never gave permission for them to bill me. Im reporting them to BBB, THIS IS FRAUD AND SCAM. THERE WILL NOT BE ANY TRANSCRIPT TRANSACTIONS NOR PHONE CALLS WITH MY PERMISSION TO BILL ME. ESPECIALLY SINCE THEIR SERVICE IS 10 DOLLARS. I didn't even want to give a 1 star rating but it wouldn't let me post without some kind of rating. I'd give a zero if I could. read more

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Absolute trash. I would rather watch Disney channel than anything Peacock broadcast. Peacock constantly crashes and their over priced

unfriendly cunts who kept giving me phone numbers that didn't work... currently paying for Peacock and unable to use it at all. What a great service the value in the negative.. if I could go negative with stars where we'd be at read more

I tried to buy this to watch a series not her fault so I bought it for 799 come to find out they said that I could not watch it unless I paid 1699. There's no toll-free number there's no way to get in front of the company so I go to my credit card and my Wells Fargo right away and it tells me that Peacock is charging me 699 699 and 699 so now I had to cancel my card and get a new card. Which I'm waiting for read more

I complained about crappy service and they cancelled my subscriptuon 3 mos into a years prepaid service. This is a bullshit way to treat paying customers for overpriced horseshit service read more

I have an issue with closed caption on Peacock that defaults to a jumble of words that makes no sense, after much time spent trying to get help, I was connected with a chat person who took all my information and wanted to connect with technician who would help, and I would have to pay 45.00, 5.00 was refundable, and 40.00 a month if I wanted to continue. This is the worst customer service ever and I will not be paying 45.00. So frustrating. read more

you cant cancel subscription as there is no cancel button where they say it is. Very frustrating!

I recently discovered through comparison that we had been paying for Peacock streaming through Amazon Pay and through Comcast. We have deactivated through Amazon Pay. Rather than dealing with Comcast (Internet says headquarters are in Philadelphia), I am de-activating my subscription to Peacock Premium today because it has not worked and streaming wants to update charges when I have not been getting any services. I will also be contacting Peacock because they should have technology to discover and reduce duplicative services for their customers. I am very frustrated at companies' subscription efforts for profits without checking for already subscribed and switching services for customers who want to change companies. read more

I would highly suggest not giving this company your credit card number, you will be fighting charges and they do not allow you to cancel without a long dragged out phone call read more

There's no customer service only an ai chat which sucks. I lost my login credentials and can't login or find my account

Seriously you have got to be kidding me I got peacock just for the Olympics so far interruption after interruption and now they're asking for a software update in the middle of ice skating are you kidding me what is wrong with you people you don't have time to prepare for this read more

Simply the WORST web app I've ever used. Trying to update payment option is confusing and does not work. Put in email and password is rejected even though correct. Try and change password results in frustration and lost time. You would think a company as large as NBC would do better. Worthless!! read more

This is a scam! Do Not call thw number! They answer and will tell you another department handles "whatever your problem is" and they give you the number to call to get a "live person" . Then that person will act like they are helping you to get your money back. But they are not. They are taking over your phone and trying to give themselves gift cards through your play store!! read more

Worse streaming service, I was offered free peacock through spectrum and they set me up for premier service on peacock. When I tried to watch shows they said I have to upgrade my service. When I go into the account area they say I have no service. I spend 3 days in chat rooms with people trying to fix this which was bad. They say I have no account, but then the only way to watch this is no upgrade a "non existing account. No one can help, I said delete my non existing account and I will start over again, but no one can delete an account. If you go with them you will be sorry read more

They are aweful. Trying to watch Ravens on TV used their bar code and will only stream on a phone. What a mistake to try and support them. One rating is too high. read more

The worst customer service the fact that they don't have a phone number that you can actually speak to a person is horrible. I paid for a bundle and still cannot use the service. I've chatted twice with their "customer service" and still no resolution. After reading other reviews feels like probably best not to continue the bundle and just go back to Apple TV - which by the way was wonderful in trying to help me fix this issue but alas it is Peacocks issue. read more

it was a miserable experience. navigating the site was ridiculously cumbersome. the commercials are long and agonizing. peacock is worse that regular tv. the feed was constantly stopping. and there are some review sites that give peacock a positive rating. those ratings can only come from employees hoping to keep their jobs. no one using peacock could ever give it a positive rating. read more

They just have a really horrible customer service. I was on the phone with an AI agent for about an hour and never got anything accomplished. We've been paying a monthly subscription, but haven't been able to get in our account, so I was trying to figure out what was wrong, but it's really hard to talk to an AI agent. read more

i canceled my subscription in September, and they billed me in December. And they have no phone to contact them, all you have is that stupid Bot, that don't understand what you need help with. I want a refund!!!!! I am so aggravated. read more

Requested a refund of automatic renewal charge to my credit card. The need to provide a customer service number or contact me to provide instructions for getting my refund. If they don't approve my refund request, I will dispute the charge on my card. I will NOT pay for this renewal as I was not notified of pending expiration of my subscription and pending annual renewal or obtain my current authorization for the charge to my credit card. I rarely use the Peacock service and find the content lacking for my interest. Since they have made this process so inconvenient and customer unfriendly, I suspect they will give me a hard time with my refund. read more

no contact number took funds cannot get refund for canceled service hours wasted and I am livid contacting news source. CROOKS

can't view in app -can't talk to anyone to solve problem-isn't user friendly-frustrating in a big way-would give a1 rating

Impossible to contact customer service. The website does not allow questions or help.

There is virtually no Peacock customer service. You are only able to use an outsourced chat service. Good network; terrible customer service! read more

For almost two weeks I have been waiting for the Peacock Customer Service team to resolve an issue regarding viewing my local news through their premium plan. The issue was escalated to their "email" agents(after using live agent chat). I promptly provided the requested information only to follow up several times and be asked for the exact same information and still no updates nor resolutions. There is not a customer service number to call. Reaching out on Facebook and X is one way to see if your issue is even being addressed. Another is to provide a poor review for their app. The wait continues and wonder how many other customers are paying for the premium package and not getting their local news as advertised read more

I got a free trial of their "premium" service. They have some good shows and movies, but far too many advertisements. several advertisement only revenue sites have fewer advertisements. Apparently to get fewer (not no advertisements, just fewer) advertisements that's another 5 dollars a month and is called "premium plus" and frighteningly there's a rank below premium with even more advertisements and less access to good movies and shows. I'm pretty sure their tier system is the basis of a particularly scary episode of black mirror. The advertisements are particularly annoying and repetitive, cut in exactly when a show or movie is getting really good and make you honestly hate the advertisers. I'm sticking with the streaming services I do have and not renewing Peacock when the trial ends. If I were to renew at a later date I'd probably have to shell out for the premium plus, only by then they'll have downgraded service quality of that tier and for a reasonable service I'll probably have to get something called "platinum premium plus" or some such. read more

I have been a loyal customer of Peacock TV for several years. In my account I was offered a promo for $24.99 for the premium plan (with ads). I contacted Peacock TV on May 25 via email, as there is no telephone number, prior to making the purchase, to confirm that if I purchase the $24.99 premium plan, I would be able to upgrade to the premium plus plan (no ads) for an additional $60. The Peacock representation stated I would be able to do that. I have an email definitively supporting this. I based my decision to make the purchase of the premium (with ads) to then be able to add the premium plus (without ads) based on the rep's email and representation of the company for $60. After I made the $24.99 purchase, I attempted to purchase the $60 add on plus plan, but that option was unavailable. So I again contacted Peacock TV and then I was told that I could not purchase Peacock plus for the additional $60. The email I have in writing by the representative clearly states that I could do so, and I based my decision to buy the premium plus plan based on that representation. Later that day, Peacock contacted me stating it would uphold the information given to me by their rep, and upon which I based my purchase, and for my trouble they would offer me the premium plus portion complimentary through a voucher for a year - a $60 value. I had already paid the $24.99. I agreed. A couple hours later, it responded they did not have any more annual vouchers but could give me a three month voucher. I declined. This is a deceitful company. The complimentary 12-month voucher never materialized. Three days later, as I paid for the 24.99 premium plan on May 25 on my credit card, I tried to logon to determine the status of my account, and it stated that I had no plans at all. I paid Peacock 24.99, they gave me zero. My account states I have no plan, and my payments reflect I have a plan until May 2026. I cannot stream anything. I have disputed this with my credit card as it is theft. Peacock will not respond as to why they charged me 24.99 and then canceled the plan. I have repeatedly brought this to the attention of Peacock for over a week, and all they say is we are closing your case. They received 24.99 of my money, and I have no streaming at all. Cannot access anything. This company engages in deceptive trade practices. read more