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    Updated 1 week ago

    Services - Spectrum

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    Recommended Reviews - Spectrum

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    Reviews With Photos

    Walk in, they take my name, not even 2 mins while taking a pic, I get called to be attended
    Ivie P.

    Talking on the phone to Customer Service to negotiate service price been mostly a nightmare, at times. We decided to go in person and negotiate a deal for our services and got it in writing, for no one to unknown to us, adjust it to a higher price, as been noted in my previous review about Spectrum price slamming. Today, decided to go to the 3rd Ave Spectrum to exchange the DVR box. The staff was prompt & courteous. Even though I had my bill, they still require you show proof of picture ID to do the exchange.

    Less than 10 ppl, waiting time more than 1 hr

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    2 months ago

    Excellent technical assistance from Ashley who showed me her skillful knowledge and experience I appreciated as a diplomat.

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    11 months ago

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    7 months ago

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    9 months ago

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    11 months ago

    Customer service, is lacking the personal touch. They work like robots with no heart. Just going through the motions.

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    1 year ago

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    2 years ago

    So slow if you walk in, no one new has been helped in the past 20 mins I've been sitting here

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    Page 1 of 4

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    I was helped by Collin who was super helpful and fast at getting me what I needed and took the time to explain everything.

    Mentioned in 2 reviews

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    Jay Repair NYC - We Fix Wile you wait!!

    Jay Repair NYC

    (15 reviews)

    Hunters Point, Long Island City

    Disclaimer: I'm not here to discredit anyone personally. However, as someone with over 46 years of…read moreexperience serving the community, government agencies, and local city and law enforcement with technology advice, I feel obligated to be honest. Unfortunately, my experience at Jay Repair was inadequate and unprofessional in several key areas. While the conversation began respectfully, the service itself fell short of reasonable expectations. I had to wait over an hour to have my screen replaced a second time because the first display installed was not designed for the iPhone 14 Pro. It was a screen intended for the iPhone 14, not the Pro model. This mistake should not happen at a repair shop, especially when model-specific hardware differences are well documented. This exact issue happened to me previously with an iPhone 11 Pro in 2023, and unfortunately, it has now happened again. For clarity: There is only one correct display type for iPhone Pro and Pro Max models--the Super Retina XDR display. There is no legitimate "lower HD" version for Pro models. Apple does not promote or support such distinctions on their website. Anyone familiar with Apple technology understands that software and hardware are tightly integrated, and Apple updates each device specifically. That's why repair shops must provide accurate, up-to-date information about replacement screens--especially for newer models like the iPhone 14 Pro, 15 Pro, and 16 Pro, which require Super Retina XDR displays exclusively. As a certified technician myself and a long-term Apple user since the iPhone 3GS, I am well aware of how Apple operates. Despite the inconvenience, delay, and incorrect installation, I was still charged full price, when a price adjustment would have been appropriate--at minimum as compensation for the error and time lost. This is why I'm deducting two stars. I also made the technician aware of excessive heat generation after the screen installation, which is a serious concern. While the shop policy states that a 15-minute repair is not guaranteed, I had already waited far beyond that and should not have been charged again under these circumstances. To be fair, the technician remained calm and mindful, which is why this review stands at 2.5 stars rather than lower. I had also called 20-25 minutes in advance to let the shop know I was on my way, yet the correct display was not available in-store, causing an additional 49-minute delay. I documented this on video as well. I don't want to discredit you as a person, but the service itself reflects a lack of up-to-date technical understanding, which is concerning for a repair shop owner. Technology evolves constantly, and repair practices must evolve with it. We all learn every day--but staying current is essential in this line of work.

    I had a great experience at Jay Repair LIC. My phone had water damage and purple lines running…read morethrough the screen, and they fixed it fast -- no wait at all. The service was super friendly and personable, and they took the time to explain everything clearly. They even helped me pick out a very sturdy, high-quality case at a really reasonable price. My phone looks and works like new again. If you need quick, reliable, and honest phone repair in LIC, this is the place to go! Highly recommend.

    Spectrum - televisionserviceproviders - Updated May 2026

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