We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

This was the initial location that I came to when inquiring about switching from android to iPhone…read more I walked in, and told the sales staff what I was looking for. The staff here did a very good job in explaining to me the pros and cons of the iPhone 8 and X. They also offered other products, but I was not looking to make other purchases at the time. I will consider them in the future, however, as I notice that iPads are helful for school. I did not have my business credit card at the time, so I didn't go through with the transaction at this location. However, I still found the store and its people to be a good option for future transactions. Unlike the franchise locations, the corporate store are actually less likely to b.s. you. I found my experience in this store to be consistent with this notion. So it's likely that I will consider this location in the near future.

The two associates that were sitting having a conversation were clearly bothered that I came in…read more They both looked at me and I had to ask if one of them worked there. The one guy said something under his breath and the other girl just got up and moved to another table. So I walked to her table and she just pointed to the empty seat where she was sitting. I went to the other table and the man said "what" I said, "Oh hello, and good evening I'd like to return my Fios equipment" I clearly had the equipment in my hand in an open shopping bag of which I had held out in front of him where he could clearly see. He then looked at me and asked if I had the equipment. Now I was unaware that I didn't have to return all of the equipment just the big white box. He took the white box out of the bag and said "oh no I don't need any of that" he then typed some numbers into a computer. a piece of paper came out of a printer, and without even an upward glance, he handed me the paper and said have a good night. Now I wasn't expecting a red carpet or even a hug however, I was expecting some sort of, if not friendly, at least kind customer service. The time was around 7pm . I asked if they wanted the other equipment to recycle and or if they had a trash bin available to take their equipment, which had Verizon's logo all over it. He again didn't even look at me and said "No you can take the trash out to the garbage bin down the street". I walked out and I told him that I hoped he has a better day tomorrow.

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

I heart Spectrum! We've had Spectrum/Charter for over 17 years now and it's been nearly hassle…read morefree! We live in a rural area and do not have many options from which to select for internet: enter Spectrum. Of course, we experience the occasional 2-10 minute "outages;" but for the most part we have a very stable internet thanks to Spectrum. At one time, years ago, they had to work on the physical cables that connect to our house and it was a little disruptive. The outcome was a much more stable connection! I do not dread calling Spectrum's customer service. Every interaction is pleasant and informative! The staff walks you through trouble shooting steps and stays on line with you the entire time, no matter how time intensive the steps are. They respond quickly during outages and will text your phone when the outage is resolved. Spectrum for me is an easy five stars!

Horrible service. Enough staff to service people efficiently but they move like turtles and talk…read moreamong themselves while people wait around to be seen.

Spectrum Cable and WiFi are a necessity for me. The worst part is everything is working fine. I…read morewoke up to a red and blue flashing light. At 3am I had a lengthy conversation with a very nice Spectrum Employee. She couldn't resolve the issue by phone and I had to make a service call appointment. Then I am at the gym and get a text the problem is resolved and I can cancel my appointment. I waited to get home to make sure and naturally it was still flashing. I again called and was told "as long as everything was working ignore the lights." "Or, keep my appointment." I'm keeping the appointment. Frustrated I searched Spectrum Website and learned it's most likely the battery in the modem. Who knew there's a battery inside??!! The two representatives sure didn't. I realized it myself when I read it next to the light on the modem. At this time, except the flashing lights, the other two indicator lights stopped working this afternoon. My daughter thinks the technician will replace the modem. I hope so! A battery installation costs $60! I really don't know if I can recommend. I do know people that have Verizon FIOS and they have issues too. All these companies are frustrating!

Cable pixelates!! Bill is outrageously high for what you get, which is ALWAYS, consistently lousy…read more TO BE VERY CLEAR: I do not recommend Spectrum Cable!!! You will get EMPTY PROMISES, with a BIG BILL, no matter what!! Spectrum tells you that you will have a high speed wi-fi, BUT, you won't!!!! And, after you pull your hair out from their empty promises, and you decide to do a phone call, (some people say they would rather have a root canal, than have to call the cable company) the Spectrum people will tell you that they see you're not getting the speed you should have, they will say one moment, and they'll probably push some button and say give it a moment claiming that the speed will be higher. From my own personal experience, you get a bunch of empty promises, and lies as far as speed on your Wi-Fi. The cable always pixelates!!! it's just awful that the bill is going to be three figures and when you pay the bill, don't be surprised if two weeks later they tell you your new bill is ready. I feel like I pay every two weeks BECAUSE I DO!!!! and it's adding up to $400 a month and I don't get anything fancy!!! I only get aggravation! this is my least favorite company. And that's why I plan to cancel my cable with this company. I will just keep the Internet. I have bought Roku. I will plug it in and see what happens. I just can't take these high bills anymore. I'm sick and tired of it. Empty promises, empty promises!!!!! READ MORE, is what I will do. Books, articles, newspaper, magazines!! The money goes out to them. Service is crappy for me. And my neighbors! And a few people that I speak to who have been foolish enough to be fooled by thinking they will get a lower rate on their phone bill. Do not even get me started!!! (Suckers!!!). If there is cable trouble you're going to have problems with your telephone service. You want a telephone line you can depend on because you may be in a situation where someone's life depends on that phone call. so don't think you're saving money. I would not recommend getting phone service from this company. Heck I don't even recommend getting cable service from this company. You know, the public can comment when the license for this cable company is up for renewal. Just saying!!

Spectrum is what it is, expensive. I get basic channels and pay for 15 channels of my choice. After…read moremonths I decided to rotate my channels. I can rotate the 15 to watch different channels every 30 days. I've never changed them. Now that I've been exposed to more channels by my daughter I needed her help to make changes. Naturally Spectrum is not easy to maneuver on their website. Plus my eyes are so bad I can't see! We finally dropped three channels I didn't watch and added ESPN2 Food Channel and something else. They sent me a email about changes but my bill stays the same for WiFi and cable TV. I'm fortunate to have a lot of TV apps in Apple TV. I have everything I want to watch! No thanks to Spectrum!!

Located nearby in my old neighborhood but it was a bit of a walk with the equipment I had to turn…read morein. Apparently that keeping your equipment stuff doesn't apply if you move to a locale in a new zip code. There was definitely a wait but the lady who helped me was nice enough and took care of my issue so no complaints. It's not something one would go out of their way for but if you need help from Spectrum and you live in this area, you could definitely do worse.

Spectrum Spectrum how do I love thee let me count the ways! My bill went up $4. I didn't even check…read moreto see why because I don't feel like fighting with them right now. Then yesterday my daughter asks me if I signed up for the free Disney Plus I'm eligible to receive as a Spectrum customer. As soon as she told me the movie I want to see called Summer of Soul was showing I knew I had to sign up. I'm Happy that the process is easy using the Spectrum email I received. After I followed the instructions it let me download the app to my iPad. I'm praying I don't have to log in every time I watch something. I added the movie to my watch list and I'm ready to watch on a cold winter day! Spectrum is the Good The Bad and the Ugly! Three Stars for now.

I came into this Spectrum location and noticed that only two customers were being assisted. I…read morechecked in at the kiosk as instructed, expecting the wait to be relatively short. While my mother and I waited, we observed several employees standing around chatting and joking with one another rather than assisting customers. After about 15 minutes, another customer walked in and was asked if she had a reservation. She said, "No," and was told to wait. Less than two minutes later, she was called ahead of us, even though we had already checked in. At that point, I honestly felt like I should treat this like a DoorDash or Seamless delivery, leave the cable box on the floor, take a photo as proof of delivery, and walk out. That's how disorganized the experience felt. The service was extremely disappointing. There seemed to be no awareness of the waiting customers, no clear process for serving people in order, and very little urgency from the staff. This experience fell well below the level of customer service I expected.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Your Wireless is an independent dealer associated with Verizon. The nice young man I spoke to today…read moregave me a lot of good information. The employee that assisted me during COVID Shelter in Place still works here on Tuesdays and Saturdays. I told him my experience at the Verizon Store on 86th Street this week. He said they hear that about them a lot! Last night when I received a email from Verizon about a change to my account I realized something. If the employee at the 86th Street location had looked up my current plan I may have been entitled to a discount through my daughter's employer. The account has always been in her name and I am an authorized family member. Well I certainly learned a lesson. I have no regrets. BUT you can be sure if I need another phone I will come here first!!

A very poorly managed store that is constantly understaffed. Although they are not completely…read morerude, the staff there does not go out of their way to assist their customers. Very disappointed with this location