Buyer beware. I canceled my cable portion of my Time Warner /Spectrum account today and because…read morethey do not pro rate their service. I get to pay for the full amount forthe service I just canceled. this is the kind of company they are. My cable bill went up $13.00 in one month and this month it jumped another $10. They are deffinetly going out of business. I have to write To my congressman about the charging situation. I don't think it is legal to charge for a service you do not provide.

Worst, most infuriating company. I don't know anyone who would deal with them if they had a choice…read more I still use them for internet. Because of the monopoly, I can't get any other service. But I don't use them for TV and I would certainly never touch them for phone. I swear their customer service is designed to be sadistic. They have an infinite willingness to waste your time. This isn't true of every employee - I've had guys come to my apartment once or twice over the years who have been competent and nice. But I've also had them dick me around like crazy. And the TV service was completely unreliable. There is a cable box on our building that has been overflowing, with birds even sitting in it, for a decade. TWC staff point it out but don't do anything about it. Today I tried to get help with their website from "live chat," with a customer service person who was probably somewhere in Asia. I was there for 30 minutes. I only went there because I wanted to be sure to pay my bill - automatic bill pay seems to have gone wrong last month, and I noticed and contacted them, on my own - they didn't ask me to. I got the run around with canned sentences for about half an hour, and got no answer. Well, if they don't want to get paid, that's OK - I don't want to pay them. It's so irritating: I have a job, I'm at work, and they are getting me to do their job for free. Grr.

Today I went to switch from T-Mobile to Spectrum for my mobile phone. I was there for 3 hours but…read moreit wasn't because of spectrum, it was because of T-Mobile. Kaitlyn was such a patient person, very helpful and gave me such an amazing customer service. I did make a reservation before I got to the store, which made my wait time super short. 3 minute wait! Miguel was another person who helped keep my momentum up and the manager Lilli was attentive and readily available to answer any questions I had. This store definitely is TWO THUMBS UP in my book! I walked out with 2 iPhone 15s and if it wasn't for the ban on Apple Watches, I was gonna get one too.

Worse home internet rip off around! This company should not be allowed to provide service. The…read morein-person office provides ok service, but the phone customer service is a nightmare! it took them over 3 weeks to send me a refund check they owed me; they lied multiple times, before finally sending the check. They also refused to provide me a written text/email confirming the refund. Needless to say, I canceled the service and switched to a very efficient tmobile home internet that offered 3x the speed for 1/2 the price! Then after I canceled they kept me on the phone trying to "give me a better deal", better than the one they offered me before! Said goodbye and never looked back! Stay away...

Went in on a Wednesday afternoon to sign up for my free 12 months of cell service. The store was…read morequite busy as I checked in at the kiosk. Things can move slowly as English is not the first language of many staff and customers, and they don't share a common first language. After waiting 25 minutes I was asked by Evelyn if I needed help. Apparently even though I registered at the kiosk, the system didn't record it. Fortunately for me, Evelyn was attentive and was able to quickly assist me. She was very knowledgeable and pleasant, and did a great job helping me transfer to Spectrum cell service. Next time, I won't assume the system will alert the staff that I'm there!

Can't even give this store a 1 star. Both csr were terrible. I came from another state and the made…read moreme wait for 3 hours after I bought a new phone which they active. Both Hispanic employees started arguing in spanish and taking breaks while 6 to 8 customers waiting in line. It was a DIY project to activate my phone and the woman couldn't speak proper English to disclose the fact that a phone bought in NJ couldn't be be exchanged or returned out of the state. Asking me about protection plans and a phone cover. Ask yourself that and stay off personal phone calls while dealing with customers. I hope no one goes to this Spectrum store in Fort Lee, NJ, WI!

The most absurd situation -- after waiting for over three hours this morning and canceling plans…read morefor an 8-11 AM technician to service my cable box and router and several other issues that I wanted to discuss with them, Optimum customer service sends someone who could not speak any English -- only just Spanish -- just Spanish! This is a business where, even when you call technical support-- although it can be challenging to understand what they are saying and clearly you can tell they speak another language -- they can at least communicate with you. Granted, the tech that came was late, but appeared cordial -- came with all his equipment, probably is a decent person and a hard worker, but you're not delivering me an Uber eats drop off meal or just delivering something to me. I need to discuss with you my issues, not have you call customer service to be a Google translator! Customer service got upset with me for questioning why on earth would they automatically assume that this was one of their better ideas! How would I be able to explain to him the issues I had? And please don't try to call to find out what's going on. You'll be met with an automated robot or waiting on hold for a lifetime. It got to the point where I was asking to please transfer me so that I can discontinue my service! First of all, not only are you providing high prices with substandard equipment, you want to convince your customers that actions such as this are OK and should be tolerated. Did they assume this part of the Bronx is primarily Spanish speaking? I can't imagine what they were thinking -- but it wasn't common sense. To top it off, they never sent another technician today, but took it upon themselves to not try to call for this discrepancy, but instead just changed my appointment to two days away without asking me! I'm done. There's gotta be a better way to get better service

I was so happy to have a location close to home but this place is irritating. The machine to pay…read moreyour bill is never working. They staff is not knowledge on products and procedures. It's very disappointing and when you want to speak to a manager they off till next week.

Primo Home Services did a wonderful job mounting our four tvs, putting together tables and…read morenightstands and hanging curtains for us. Very professional and did a wonderful job hiding the wires and making our home look beautiful. Will definitely use them again- highly recommend! Thank you!!

Nothing about this people is professional definetly do not recommend. Save your moneyread more

I have been to this location, a couple of times. I suggest coming as soon as they open in the…read moremorning or in the afternoon to avoid long lines. Definitely don't come on a Monday or Friday because they are super crowded those days. The last time I went was on a Wednesday to return equipment. The staff is always really nice and they have security here. Parking also in the mall. My biggest issue is that they never know the answer to questions. When I return the equipment, I ask them how much will my bill be to make sure that it matched what the sales representative told me on the phone and they told me a completely different number. The sales representative and that being correct.

Optimum is the worst company ever you pay a lot of money and you get nothing and then they want to…read moretry to tell you that you owe this Amanda dollars and that amount of dollars and that they're not going to shut off your service they're going to keep going on and on and on till you get somebody to really get into them and do something optimum cablevision is no good anymore can't even get good service when you're trying to talk to somebody and then one doesn't know what the other one is saying and then they try to double talk you so this company is no longer reputable spoke with other people about it too and they say the same thing after 35 years with a company and they treat you like s*** it's time for them to leave and make good on what they say and they never do then when you want to leave them they want to offer you this and all for you that that they didn't know for you before so I believe it's just all a scam that's it

Rashad found the problem I believe I had with my Sony TV Bravia by pointing in a completely…read moredifferent direction from what any other troubleshooting process was pointing to. Not only he is kind and patient, but also very smart and knowledgeable. Trust his services, 100%!

Terrible experience. The provider came to my apartment and charged me hundreds of dollars for…read moresomething he could have simply asked me over the phone before coming. Definitely a scam business.

When I scheduled an installation at my new apartment between 11:00am and 2:00pm I didn't expect…read morethat it could interfere with an important meeting I had that evening, but I was wrong. I got a call at 1:00pm saying the technician would be arriving closer to 2:00pm. I said ok. At 2:00pm I got a call saying the technician would be there closer to 2:30pm, I said ok. At 2:30pm the dispatch called and said the technician will arrive sometime after 3:00pm and asked if that was ok with me. I said not really because I have to be someplace this evening. She apologized and repeated that he'd be there around or after 3:00pm. At 3:00pm I called the dispatch back and they apologized and said the technician will be there closer to 3:30pm. At 3:30pm I called again and they apologized again saying for sure, the technician will be there at 4:15pm... I said its too late I won't be home at 4:15 and I left for my appointment. At 4:15 I got a phone call on my cell phone from the technician who said he was at my door. I had to tell him I wasn't home. I think Cablevision contracts out to another company that does installations, but how is it ok to show up at an appointment over three hours later than the scheduled "window" for the appointment? Isn't my time valuable too? Do I really have to take an entire day off and plan nothing if the cable guy is supposed to arrive? This is really unacceptable. They either to get more technicians in the field or be more honest with their customers. On the phone everybody is pleasant and I've been a customer of Cablevision for many years and I'm happy with the service.. But if Cablevision isn't paying attention to my complaint, perhaps Verizon FiOs or TimeWarner Cable will actually show up when they are scheduled.

Lost phone and cable service through their fault, almost a week later they are saying they have a…read morewindow of 60 days to make a repair, no rush. Meanwhile they are aware of the fact that a 92 year old persons is living there alone and depends on the phone in the event of an emergency.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

The worst experience. None of the employees have knowledge. I had the worst experience. Stood on a…read moreextremely long line for them to give me the wrong cable box. When I got home I had to call Optimum because I couldn't turn the box on. The Optimum representative asked me for the serial number on the box that was given to me and that's how he found out. I had to take the wrong box back and ask for my old box that I gave them earlier because the Optimum rep I spoke with on the phone ordered the correct box for me. When I gave them the wring box in the Fordham Road location, all of the sudden they gave me the correct box......which is what they should have done from the beginning. SMH I will NEVER go to the Fordham Road location again. HELL NO! I forgot to mention when I was given the incorrect cable box the first time I went to Optimum in Fordham Road, when I got home and took the box out of the plastic wrap to try and connect it the cable box and the remote were disgusting and filthy. My hands actually had grease and dirt on them from something that was supposed to be cleaned. NEVER AGAIN.

I had severe difficulties switching my cell service. Boost Mobile put in a work order for the…read moreswitch. Boost said it would take 72 hours for the switch. Optimum's first offer was to send me a new free phone. I will receive the new phone within 48 hours. Optimum's second offer was that I could go to an optimum store and get a free phone. When I arrived at the store the new free phone was out of stock. My only option was to buy a new phone, last year's model. I have already spent over $200 on this new phone. Now, I am in the process of trying to get my money back or credit for my account.