Lost phone and cable service through their fault, almost a week later they are saying they have a window of 60 days to make a repair, no rush. Meanwhile they are aware of the fact that a 92 year old persons is living there alone and depends on the phone in the event of an emergency. read more

Cablevision - Taken while a technician made a "repair" and walked away saying "the signal is strong" and didn't know how to fix inside the apartment! - Television Service Providers Near Me - Bronx, New York

As a senior, Cablevision has subjected me to several increases in my monthly bill over the past months, without providing any clear justification. When you call to complain, they indicate you have to pay the current and with the following bill you will receive the adjustment, which never comes. Instead, you get unsolicited calls later on, offering packages, to downgrade you from premium, which are your must see and used channels, to their extra or everything TV, at a modest cost of $25. They do not respect loyalty, although I have been a customer for more than 33 years, their customer service is horrendous, and their interest is all about promoting this specious program of making their cable service affordable, which is not. read more

Real crazy! This is one of the very few places where one can return a Optimum modem in person. I went on 9/9 Friday to return it around 4:30PM. The store supposed to be open till 6PM, but they close and there was a line of upset people outside. Then, I was not thinking and said I would try to take the train from Bronx to Brooklyn to return. That clearly didn't work out. I had to leave work early to return. I returned on 9/16 on Friday, but I was scared they would not open. I returned the modem and cable and they credited my account back. I was so nervous, but the second visit was extremely smooth. 1 star for the 1st visit. 5 stars for the 2nd visit. read more

Cablevision - Television Service Providers Near Me - Bronx, New York

A lil wait outside but quick efficient and friendly. Can't ask for nothing more. Keep up the great work.

This is incredibly unbelievable. Your service is the worst... I have been calling and still have serve issues...I have been treated horribly. DONT GET THIS SERVICE... read more

Worst service! They sent 3 technicians and had routers changed 2x. Yet the wifi service still was dropping. I called to terminate my service after dealing with this issue for a straight month. They want to charge till the end of billing cycle which is about 3.5 weeks away. Why should they charge for a service that is not working properly. They making their money easy! I should be reimbursed for dealing with this for a month and nothing was resolved! read more

Very informative, Isaiah was a big help! Explained the in's and outs of the Big Apple Connect. Quick and easy. Thank you!

It's funny how cable vision says they doing their best to how people doing covet 19 . Wilson's this has started my cable bill has gone up 3 times it's ridiculous how they claim they're helping the minorities get through this but they're doing that they just raise my bill another $50 they are bunch of thieves and they do whatever they want whichever they want they raise it when they want and they don't even contact you to let you know that they're raising your bill. I'm gonna have to start looking for other options read more

refuse a refund because my Dvr didn't work 3 service calls and 7 calls later still no Dvr. Unable to get a supervisor or issue escalated had to cancel tv service read more

Done! Even those they are trying to keep up with Verizon , I have to say, they will aways be second in my heart. To slow and to many problem. Don't mean, that I'll Burn my Bridge. Who knows I may come back. But in the mean time I found a new love and it's faster then ever viva fios. read more

Cablevision - Television Service Providers Near Me - Bronx, New York

The customer service for Optimum has gone through to the floor. It is absolutely disgraceful how much they charge and the service they give. They nickel and dime you for everything and then can't credit your account when they don't offer service when they're the ones in the wrong. I hate to say it but they are thieves. read more

Cablevision - Optimum lines outside the store!!!! - Television Service Providers Near Me - Bronx, New York

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This store is horrible with services. I am outside in the cold standing in line just to return equipment Because I cut their service because they suck and raise prices too high for just internet. I hate that there store is only in the ghetto Nd they treat you bad. Even calling customer service sucks. read more

I absolutely can't stand optimum/cablevision/altice whatever they're calling themselves now a days. I have been with them for over 20 years then switched to Verizon (love them). Now I went back to cable and had them for 6 years because that's my building ONLY carrier. I couldn't take my Verizon Fios with me or any other cable company. I decided to cut my cable because the price for the service was just getting ridiculously expensive. I got a smart tv and went to cabelvision to return the boxes. I wanted to hurl it at them. You can't get around the LONG LINES that don't ever MOVE! I left and called them instead they sent me a mailing label but they won't cancel my cable service only I'm keeping internet and phone (not by choice) until they receive the boxes in 2-3wks. Customer service sucks. They do nothing to try and keep their existing customers. read more

Cablevision - long lines for no reason - Television Service Providers Near Me - Bronx, New York

If I could give zero stars I would. Worst run place I've ever seen 40 windows with two open. Line around the store whoever runs this place should be fired immediately. I've never seen such mismanagement. No separate line for equipment return. This place is absolutely ridiculous. The CEO should be fired with the prices they charge. Absolutely despicable. read more

I purchased my own modem and I called because my phone was not working. When he finish and left I noticed he took my personal modem and replaced it with their modem and charge me 10.00 for rental when I called to explain customer service said I won't be charged 10.00 rental fee when I received my bill of course I'm being charged I called again to explain customer service told me in order for me not to be charged I have to return their modem and go to Cablevision to find the one I purchased it was nothing they can do about it I ask to speak with a supervisor I was told no supervisor is working and they will tell me the same thing we went back and forth until I hung up and I switched to FIOS read more

@alticeusa Altice is absolutely the worst company I have ever dealt with. Waited over 4 hours, from 8AM to 12PM, for installer, he never showed up. Called customer service, was told that installer claimed that he came but I was not ready. Lies. Got call back from customer service rep. after I sent a flurry of emails that installer coming between 2-5. Got call at 2:10PM that he is on his way; no show at 6PM. No one answers phones or return calls. Customer service is nonexistent. Line keeps you on hold until you just give up. Email is the same, apologies and nothing else. I should have paid attention to all the horrible online reviews. Canceling service and going with FIOS. More expensive, but at least they do not lie and show some respect for their customers. read more

My mother went there to exchange a cable box. She received the new box without the remote control ... REALLY? well i had to go back with her today. It wasn't a total nightmare but not exactly pleasant. The line was the size of the lines at the DMV - LONG. I can't imagine everyone was there to exchange a box, but who waits that long to pay a bill that you can pay online in seconds? The line moved fairly quickly considering the size of it. They had about 12 teller windows which helped moved it along quickly. The neighborhood is a little iffy when you get off the train, but on the bright side I now know how to get to New Horizons Shopping Center that has a TJ Maxx by train which I always see from the Cross Bronx Expressway. read more

To say that cablevision's customer service is horrible is an understatement. They are by far one of the most unprofessional companies I have ever come across. Their employees and technicians alike are nonchalant about their customer's time. If you're signing on to cablevision and you've scheduled an appointment to have your installation set up, be prepared to wait an entire day for that technician. And forget about calling customer service to ask about the whereabouts of the technician. Can you believe one of their representatives said he might be at DINNER? And this was already 2 and a half hours after my scheduled appointment time. I don't normally leave bad reviews but, then again I hardly ever come across companies with such pathetic business practices as THIS CABLEVISION BRANCH. Don't make promises you cannot keep! It's that simple. Anyway, so here I am, waiting- it's already 8:08PM, 3 hours after my scheduled appointment-on a late technician who is probably having dinner while I wait. But, guess what? If I don't hear from this loser before 9pm I'll be canceling my service and taking my money somewhere else. Ridiculous!!! read more

A pleasant upgrade from the original by sound view projects. The lines are usually long but moves pretty fast due to the automated queuing system. read more

I had an appointment 8 + 11 and I was told that they cannot put my cable today I believe that I pay for cable services and then that being put on is bad business I pay for my installation for cable and internet and I need the internet for my job send me email about what going on my job is so mess up for I'm a maintenance manger I need to know what going on my job read more

Today 3/17/21 I was supposed to have my complete bundle of TV, internet, and phone. I paid the fees that were requested of me on 3/15/21. They could not hook up my internet and told me I will have to wait till 3/20/21 for a technician to come back and for me to get internet. I called them 15 times before they told me that someone will come tomorrow from 10am-8pm. This place and service is the worst. read more

Changed to Altice One (optimum) last year. Is just OK. At the time they did not get a particular channel I like, but was willing to forgo. Now I see they do have it. I called to upgrade my package. It turns on, and guess what ? It is ONLY AN SD channel to Optimum! Maybe they could have mentioned this as I was calling specifically to get one particular channel!!! Tennis Channel.. Really.. read more

One black male technician installed Optimum May 11, 2020 and had an unprofessional and unpleasant attitude and I reported him via survey text. I cancelled my Optimum due to negative customer services regarding an outage issue Monday July 27 or Monday August 3, 2020. COO/President of Telecommunications Hakim B emailed me about Tropical Storm Isaias August 2020 and followed up on the email September 13, 2020. I still haven't received seen the adjustment in my October - December 2020 bills and documented who and when I called about an email regarding adjustment on Facebook, Twitter, Instagram, and Linkedin. Also, my union admin coworkers have Verizon Fios for faster connectivity working remotely and I am having slower connectivity and had to work remotely before and after working hours. I called and spoke to Greg Anderson after 12:30PM to address my issues and cancellation reasons and he listened attentively. He or someone called me and I called back and no one picked. Too much back and forth and it frustrates even more. Per my conversation with Wally 2/1/2021 he informed me to return the modem and wifi router to the Bronx address and I won't have a bill. Greg Anderson also agreed. Had I been a Caucasian, female, or non Black male customers then I would have been contacted and handled promptly. #CancelWhiteSupremacy Now I am paying more and satisfied with wireless Verizon Fios. read more

Horrible service! Worst customer service!! Cancel service mid month. New policy that wasn't shared with customers that they will charge you for the whole month even if you only use one day of service. Company was better before Altice took over. They refused to allow me to speak with a supervisor. I had to call back several times before I finally spoke to one. They need to be investigated for fraud! read more

When I scheduled an installation at my new apartment between 11:00am and 2:00pm I didn't expect that it could interfere with an important meeting I had that evening, but I was wrong. I got a call at 1:00pm saying the technician would be arriving closer to 2:00pm. I said ok. At 2:00pm I got a call saying the technician would be there closer to 2:30pm, I said ok. At 2:30pm the dispatch called and said the technician will arrive sometime after 3:00pm and asked if that was ok with me. I said not really because I have to be someplace this evening. She apologized and repeated that he'd be there around or after 3:00pm. At 3:00pm I called the dispatch back and they apologized and said the technician will be there closer to 3:30pm. At 3:30pm I called again and they apologized again saying for sure, the technician will be there at 4:15pm... I said its too late I won't be home at 4:15 and I left for my appointment. At 4:15 I got a phone call on my cell phone from the technician who said he was at my door. I had to tell him I wasn't home. I think Cablevision contracts out to another company that does installations, but how is it ok to show up at an appointment over three hours later than the scheduled "window" for the appointment? Isn't my time valuable too? Do I really have to take an entire day off and plan nothing if the cable guy is supposed to arrive? This is really unacceptable. They either to get more technicians in the field or be more honest with their customers. On the phone everybody is pleasant and I've been a customer of Cablevision for many years and I'm happy with the service.. But if Cablevision isn't paying attention to my complaint, perhaps Verizon FiOs or TimeWarner Cable will actually show up when they are scheduled. read more

Noticed that they are now charging an Network Enhancement fee for my internet. This fee is to upgrade their infrastructure. Definitely a scam and shady practice by Cablevision/Optimum online as this should be incorporated into the monthly service plan and not as an additional fee. read more

Dealing with Optimum (Cablevision) is horrendous. They clearly do not give you all the facts when trying to put your service on seasonal hold. Then when you turn the service back on they inform you that because you were on seasonal hold you have lost all promotions and you bill goes from $154 to $200. Then you lost dvr capabilities and that will cost an additional $17. They don't tell you that seasonal holds end on 3/31 and they will automatically turn your service back on even though you are not home and the customer service rep originally told you to just call when you return home. If I knew that I would have returned the equipment before using seasonal hold. This past week I returned my equipment because I am fed up with this service. The clerk asks me if I have an appointment. They have got to be kidding. They don't care. Will never use them again. They SUCK. read more

Horrible they scammed me optimum and altice now I was promised Netflix for one year still no pin they keep telling me they sent me the pin still nothing so I asked if can I get it over the phone pin didn't work called again they keep giving me different pins 100 scam read more

When your customer service rep knows the company is a piece of crap that's when you know your in the wrong. Christmas eve and Christmas with no Internet no cable nothing I can't watch football games I can't watch anything. We pay $200 a month I know plenty of ppl that pay more and for what. NYC needs to start protecting their citizens a little more this is truly robbery read more

Expecting the worst. In person customer service was quick and expedient, though the customer service representative literally did not speak to me and communicated almost entirely through hand gestures. Why was I there? I asked for TV and Internet and got automatically enrolled for their TV, Internet, Phone bundle. So... I got the bill and said no way and returned the gear. Always take notes, and always ask for names. Keep track of dates. read more

Better than fios. And hot spot for people who dont use unlimited internet with their carriers. Easy store usually packed. Automated annoucer. Theres glass at the booths as if their scared of the bronx people. So impersonal the store itself but might as well call it a service center or managing your actt center etc. read more

Surprisingly every time I've come here, which isn't that often, theres a long line, BUT, I'm getting attended to within 5-10 minutes, which isn't bad at all when you've seen that line. lol. Always in and out so no complaints here. read more

I cannot complain since I do not come here often, infact my last 3 visits were fairly quick. Don't know if maybe because I showed up early or my transaction did not need a lot of attention. The lines can be annoying to some, people just want to go in and out as soon as possible, I get it. But honestly if you want something to be done right, it takes patience. The are adding my windows, more tellers and decreasing wait time. They are providing much more services especially to those who do not have internet service and I think its great to no longer have to wait for a box. Plus they provide me internet cable at no extra charge. I don't have problems with my cable service (hope I do not jinx myself) and the tech that came to install was on time and did everything right plus gave me a few suggestions that have been very helpful with my internet. I'm overall a satisfied customer, may also due to the reason I just ended DirecTv and feel their the worst. Who knows, I just know I learned from that mistake and Cablevision seems to fit just right with me and the family. read more

Katerina is amazing I think she's cust rep she helped me after a tech said they would come and install but never showed up ! I called the tech and he would keep putting me to voicemail . She got me a tech that same night read more

wosrt location ever! long lines allll the time! rude employees who do not provide any assistance. slow terrible service, including the actual cable service its self. read more

Cablevision excels at poor customer service. They are unreliable and in some instances cannot correct errors imposed by their own staff without inconveniencing paying customers. Very disappointed with the lack of quality service they provide and am actively looking for an alternative to the madness. read more

If only I can give them zero stars I would. The service is inferior in every way possible. You get a better picture on your TV using an HD antenna. But what really makes them bad is their customer service people and salespeople. The only time that Cablevision has cared about me the customer is only after I made the switch to VERIZON FIOS and now all they do is harass me to come back. Numerous requests to be taken off their calling list have failed as they ignore the rules of the "DO NOT CALL LIST". I would advise anyone thinking about installing Cablevision to reconsider. Personally if Cablevision was the only option I had available I would rather throw my TV in the garbage and go READ A BOOK makes for a better experience. read more