This wireless store "Taking over wireless" are thieves. Do not waste your money purchasing a…read morecellular phone from this store. They're going to rip you off. March 20, 2016 I went to purchased a boost mobile phone the rep moe gave me a T-mobile phone. He asked for my number and pin which is normal so he can transfer over my information from one phone to another, but he called boost care and cancel my account with them and sign me up for T-mobile for $50 unlimited without my permission. When I went back to the store to address this situation they was rude and irritate. Then I found out that the phone is a refurnished phone and can not be unlock.

"Taking Over Wireless".. So i buy a Blu Dash M 5.0 for "$80" from Jose and my reciept comes out to…read more$100. Their reciepts just say tax included without any breakdown. do the math for NY sales tax and is not even close to what i paid. Then come to find out this is a $60 smartphone. This always happen when you don't do your research, don't make my mistake these assholes are thiefs. Buy your phones Online.

They sell fake shoes don't ever buy from them. I went to buy their air Jordan's one time got used…read morethe check check app and found out they were fakes, really disappointed that was all of my birthday many. They should know they could get arrested for counterfeiting. It's called a gaming store but if you bust it they also sell shoes. Would actually give a one if I could

If u have a cracked iPhone screen, DONT GO HERE... They overcharged me for a cheap screen that…read morestopped working in a WEEK!! .. No refund, no courtesy fix, instead wanted me to pay $150 to fix their own faulty screen that stopped working..

I had severe difficulties switching my cell service. Boost Mobile put in a work order for the…read moreswitch. Boost said it would take 72 hours for the switch. Optimum's first offer was to send me a new free phone. I will receive the new phone within 48 hours. Optimum's second offer was that I could go to an optimum store and get a free phone. When I arrived at the store the new free phone was out of stock. My only option was to buy a new phone, last year's model. I have already spent over $200 on this new phone. Now, I am in the process of trying to get my money back or credit for my account.

Description of complaint: My optimum internet and mobile…read moreservice acct# 07837-167939-07 was cancelled by optimum without my authorization. I found out 3 weeks later, after returning from vacation, that my account on APT#1 was cancelled, and Optimum created a new account 07837-167939-08 for apt#2. i am the only account holder, and apartment #1 has nothing to do with apartment #2. After calling back 3 times, i was able to get my account reactivated into 07837-167939-09. i was charged fees for nonpayment of equipment not returned, even though i never cancelled my account. So, Optimum sales team cancelled my account on Apt#1 for Apt#2, even though they are not related. its a 2-family home. because of this, i was without internet service and mobile service for 3 weeks. My car was scratched during that time, and i had no access to my wifi cameras and no way to control my wifi thermostat. i am unable to find out who or what caused my vehicle damages as a result of this. why did Optimum share my personal details and account info with someone NOT on my account, and has nothing to do with apartment #1? this is a violation of my private information. I need financial compensation for this and all fees resulting removed. Account/Order/Tracking number: 07837-167939-07 Desired settlement: documented complaint, assurance that my personal information will be protected with identity monitoring services, and $1400 to repair the scratches on my car, and another $600 for the 8 calls , lasting 45 min or more each time, explaining this to be hung up on each time.

My name is Walter Lewis. I am the CEO of Lewis Media Group, which is a digital marketing firm, so…read morefor me to have a challenging technical issue is rare. However, I am very glad to find that your employee Danielle and William were they to assist me. As a result of Danielle leadership and quality oriented customer service skills my technical issue was addressed in the most professional and efficient manor. Danielle leadership skills was evidenced when she needed to pass my issue forward to William, because of the many customers entering the store. I was not disappointed with her referral of my issue to William. William was not merely proficient and knowledgeable. He was also extremely professional and accommodating These two employees represented themselves, their superior, and the T- mobile brand in an exemplary manor. As a result of my experience with these two professions I would highly recommend your brand, if the quality of your technology meets the high standard of quality customer service I enjoyed talking with Daniel and William. If you have any questions, please do not hesitate to contact me Sincerely, Walter Lewis,CEO LEWIS MEDIA GROUP, LLC 929-685-3094

From the owner: Visit the T-Mobile store in Bronx and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 124 E Fordham Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

This place sucks. Useless workers ,, constant confusion, nothing is ever right . Went 3x ,…read moredisappointed everytime

So I have had soooo many problems with this location…read more 1. They made me pay $35 for a SIM card after the customer service rep on the phone said they shouldn't have been charging that fee (AND RETURNED IT TO MY ACCOUNT) 2. They were closed tonight EARLY because I called to the store and they said they were open until 8pm but when I went the store was closed and all of the lights were still on insisde (which they don't do when they're closed... 3. I've witnessed, while waiting to be serviced, that they took money from a woman for a new iPad ($135?) and then told her that they didn't have record of the money having gone through and refused to give her the device. THEN refused to give her her money back... (So where did that payment go then?) I highly recommend that someone from Verizon corporate check otu this branch (Secret Shopper style) and see for yourself.

Awful service except one gentleman ... all were very rude and saying out loud that they weren't…read moretaking anyone because they were leaving and didn't want to help anyone that would take to long. Very disappointing service I wish I could remember the name of the young man that helped us.

Have gone to this T-Mobile location a couple times. I went…read morethis past Monday 6/29 and got exceptional service. My phone was broken for a few days and t mobile customer service over the phone and apple had me running in circles. No one could find a solution to the problem even tho in the end it was a minor fix of putting my SIM card in another T-Mobile phone but i didnt have anyone around that did. I had gone to geek squad at Best Buy in the Bx mall and asked them to at least try but no one was willing. Idk her name but a female worker at this T-Mobile fixed the problem that I had for FIVE DAYS in literally 5-10 min. Communicated easily - listened to me even tho i was frustrated and had an attitude but i was fed up with the problem and no solution. She had no issue putting my SIM card in her phone so I could receive a message to reset a password that was needed. So thank you very much to her and her patience. Maybe the Best Buy workers thought it was too personal a gesture but they could've done a lot more to help, as could have the T-Mobile and apple customer service agents over the phone. I spoke to a total of nine representatives and only two had knowledge and actually moved me up along the process of solving my problem before i encountered the great help at this T-Mobile. After I was done I stayed inside the store downloading some apps I needed and a new agent would come up and ask if I needed help or was already assisted literally every couple mins. I also used to frequent the Fordham location and this one does not compare. Clean - helpful and not rushing u out. Thank you guys for the great customer service!