Visited this Spectrum location for the first time and was satisfied with the results. I exchanged a…read morefew older cable boxes which were in need of an upgrade and the rep was more than helpful. We even went over ways to lower my monthly bill which I took advantage of. He didn't try to hard sell me on a plan I didn't want or any extras as he listened to my needs. Even when I got home and had a problem synching up the remotes to the boxes and TVs he gave me advice over the phone which helped fix the problem. Good stuff.

Spectrum is getting an increase in stars for providing more great channels in my basic cable…read morepackage. I'm certainly glad I haven't needed to visit this location recently. My equipment is still working fine. I do dislike having to download apps for additional channels like Max and Disney and others. My iPad has more content than I can watch in a lifetime. If Spectrum offers cable TV and WiFi in your apartment building I recommend you consider it. All the cable companies are about the same in my experience. Sometimes you win and sometimes you lose!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

The two associates that were sitting having a conversation were clearly bothered that I came in…read more They both looked at me and I had to ask if one of them worked there. The one guy said something under his breath and the other girl just got up and moved to another table. So I walked to her table and she just pointed to the empty seat where she was sitting. I went to the other table and the man said "what" I said, "Oh hello, and good evening I'd like to return my Fios equipment" I clearly had the equipment in my hand in an open shopping bag of which I had held out in front of him where he could clearly see. He then looked at me and asked if I had the equipment. Now I was unaware that I didn't have to return all of the equipment just the big white box. He took the white box out of the bag and said "oh no I don't need any of that" he then typed some numbers into a computer. a piece of paper came out of a printer, and without even an upward glance, he handed me the paper and said have a good night. Now I wasn't expecting a red carpet or even a hug however, I was expecting some sort of, if not friendly, at least kind customer service. The time was around 7pm . I asked if they wanted the other equipment to recycle and or if they had a trash bin available to take their equipment, which had Verizon's logo all over it. He again didn't even look at me and said "No you can take the trash out to the garbage bin down the street". I walked out and I told him that I hoped he has a better day tomorrow.

I received excellent service at this store. It is a clean…read morewell staffed company store, they helped me do my trade-in with patience and professionalism.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

I heart Spectrum! We've had Spectrum/Charter for over 17 years now and it's been nearly hassle…read morefree! We live in a rural area and do not have many options from which to select for internet: enter Spectrum. Of course, we experience the occasional 2-10 minute "outages;" but for the most part we have a very stable internet thanks to Spectrum. At one time, years ago, they had to work on the physical cables that connect to our house and it was a little disruptive. The outcome was a much more stable connection! I do not dread calling Spectrum's customer service. Every interaction is pleasant and informative! The staff walks you through trouble shooting steps and stays on line with you the entire time, no matter how time intensive the steps are. They respond quickly during outages and will text your phone when the outage is resolved. Spectrum for me is an easy five stars!

Spectrum has some nice stores that accept walk in customers. I was in the neighborhood and had some…read morequestions. They have the typical process for getting on the list to speak to the customer service representative. My service is including more and more popular channels like Disney and Max. I'm learning how to use my Spectrum TV app to watch my favorite shows. During the day I've got continuous drilling from facade work on my building. Watching on the iPad I can carry it to the kitchen and the speakers are up close so I can hear! I'm still giving them only three stars. They are very good at maintaining the equipment and providing me with the remote control I requested. It's just upsetting that I pay $190 a month for WiFi and TV when TV was free when I was growing up. Cable is the only way for me to get transmission with the buildings around me and steel fire doors. I tried an antenna and couldn't get reception. I'm very fortunate I can afford to pay the bill for now. What the future of my relationship with Spectrum will be is definitely an unknown.

How in the world am I paying $100/mo for spotty at best internet. It goes down frequently which…read moreyou can see by the photos below. Some adverse weather is something I can understand but I lose service and regain it about 3-4 times a day Edit: doing this to count the number of times I have lost service since this review: 6

Excellent technical assistance from Ashley who showed me her skillful knowledge and experience I…read moreappreciated as a diplomat.

Good morning I've been with spec for almost 12years for reasons and one of them is there costumer…read moreservice is about taking care of they're costumer's and giving best service and finding the problem and taking care of you by answering questions to the best of there abilities and solving the costumes problem too the best of there abilities for sure.

Located nearby in my old neighborhood but it was a bit of a walk with the equipment I had to turn…read morein. Apparently that keeping your equipment stuff doesn't apply if you move to a locale in a new zip code. There was definitely a wait but the lady who helped me was nice enough and took care of my issue so no complaints. It's not something one would go out of their way for but if you need help from Spectrum and you live in this area, you could definitely do worse.

Here to return some equipment. Lucky to have this long time location close to me on the uws. It's…read morebeen renovated since the last time I was here so everything is relatively clean and accessible.

Spectrum Spectrum how do I love thee let me count the ways! My bill went up $4. I didn't even check…read moreto see why because I don't feel like fighting with them right now. Then yesterday my daughter asks me if I signed up for the free Disney Plus I'm eligible to receive as a Spectrum customer. As soon as she told me the movie I want to see called Summer of Soul was showing I knew I had to sign up. I'm Happy that the process is easy using the Spectrum email I received. After I followed the instructions it let me download the app to my iPad. I'm praying I don't have to log in every time I watch something. I added the movie to my watch list and I'm ready to watch on a cold winter day! Spectrum is the Good The Bad and the Ugly! Three Stars for now.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Your Wireless is an independent dealer associated with Verizon. The nice young man I spoke to today…read moregave me a lot of good information. The employee that assisted me during COVID Shelter in Place still works here on Tuesdays and Saturdays. I told him my experience at the Verizon Store on 86th Street this week. He said they hear that about them a lot! Last night when I received a email from Verizon about a change to my account I realized something. If the employee at the 86th Street location had looked up my current plan I may have been entitled to a discount through my daughter's employer. The account has always been in her name and I am an authorized family member. Well I certainly learned a lesson. I have no regrets. BUT you can be sure if I need another phone I will come here first!!

This Verizon or maybe Verizon in general is terrible. Every employee down to the manager at the…read morestore was terrible and rude and unhelpful. None of them did their job whatsoever and they actually damaged my phone that I just purchased with them. Every good review for this place is fake. I promise you.