I came into this Spectrum location and noticed that only two customers were being assisted. I checked in at the kiosk as instructed, expecting the wait to be relatively short. While my mother and I waited, we observed several employees standing around chatting and joking with one another rather than assisting customers. After about 15 minutes, another customer walked in and was asked if she had a reservation. She said, "No," and was told to wait. Less than two minutes later, she was called ahead of us, even though we had already checked in. At that point, I honestly felt like I should treat this like a DoorDash or Seamless delivery, leave the cable box on the floor, take a photo as proof of delivery, and walk out. That's how disorganized the experience felt. The service was extremely disappointing. There seemed to be no awareness of the waiting customers, no clear process for serving people in order, and very little urgency from the staff. This experience fell well below the level of customer service I expected. read more

Here to return some equipment. Lucky to have this long time location close to me on the uws. It's been renovated since the last time I was here so everything is relatively clean and accessible. read more

Spectrum - Waiting for my turn on the comfy couch with a view of 96th and Bway. Line is moving along. - Television Service Providers Near Me - New York, New York

Yesterday, I went to get an updated channel guide and information to learn more about what I can stream that is included in my plan. There is literally an add in the window that if you come in and ask about streaming service you can get a free Knicks shirt while supplies last. I saw someone just get a blue shirt from the back. I asked for my shirt and was told only if I open up a cell phone account. I argued that is NOT what the add said. They lied to me! read more

Spectrum Spectrum how do I love thee let me count the ways! My bill went up $4. I didn't even check to see why because I don't feel like fighting with them right now. Then yesterday my daughter asks me if I signed up for the free Disney Plus I'm eligible to receive as a Spectrum customer. As soon as she told me the movie I want to see called Summer of Soul was showing I knew I had to sign up. I'm Happy that the process is easy using the Spectrum email I received. After I followed the instructions it let me download the app to my iPad. I'm praying I don't have to log in every time I watch something. I added the movie to my watch list and I'm ready to watch on a cold winter day! Spectrum is the Good The Bad and the Ugly! Three Stars for now. read more

Spectrum - 02/19/24 I signed up for free Disney Plus. - Television Service Providers Near Me - New York, New York

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Had the displeasure of having to deal with this Spectrum location again. So disorganized, incredibly long wait to simply exchange a cable box, and one of their employees, Hasan, when he wasn't busy doing nothing, was incredibly rude to even elderly customers. One of the worst customer experiences ever. If I could leave Spectrum I would. read more

My router went out, and I had to get it replaced. There was a long line and they were really understaffed but they were really kind. It seemed to take way too long to be helped but once they called out my name I was in and out in no time. The employees were very efficient, and I would say that I wouldn't have any issues returning if I have any further problems with my internet. read more

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No stars. Router and modem are less that 2 years old but went out. After an hour on the phone w/customer service I finally was told it needed replacing. I went the next morning before the store opened, waited 2 hours to be seen (after they opened), missed the meeting I needed to be in, and reality is the "new" router won't last 2 years read more

I cannot say enough about how positive my experience was at this Spectrum location! The store manager, Leini Franco, and her associate, Justin Lavezzari, helped fix problems caused by Spectrum Mobile's horrible online/phone sales department. A Spectrum phone sales rep talked me into buying a new phone for my mother, but neglected to tell me about a 14-day return policy, after which I would be stuck with the phone. Due to a family emergency, I wasn't able to return the phone within the 14 days. Not only did Spectrum phone/online services tell me I was sh*t out of luck, they actually suggested I sell it online (knowing full well the phone was locked by Spectrum and thus nearly impossible to sell). Leini and Justin spent over an hour trying to get Spectrum online/phone services to take my phone back and were finally able to do so successfully, despite evety effort by their Spetrum colleagues to block them from doing so. This was not a phone they sold me; they did it because they knew their colleagues were not providing me with the customer service I deserved as a 31-year Spectrum customer. Thank you, Leini and Justin! And Spectrum management, if you're reading this, it is only because of them that I'm remaining a Spectrum Mobile customer. You should reward them for their excellent work. read more

the service is terrible, wait time is terrible, staff stands around talking/gossiping and not working. returning equipment took over 1 hour and still didn't get called because nobody is actually working management is bad just horrible all together don't recommend as they customer service is as bad as their internet services read more

fuck spectrum they're lucky im too fucking poor to pay for version no way I'm paying 120 dollars per month just for my internet to go out randomly while playing a ranked game no hate to staff expect for whoever is behind this shit ass company don't waste ur money on this hot ass overpriced wifi company read more

Im surprised how low and negative most of the reviews on this location. Let me find out yall be trying people and accommodating others(like me) instead of giving everyone the same treatment. But hey i can only speak on my experience and I absolutely love how dedicated, real, fast, knowledgeable are all the employees that have help me in this location every time i visit. You can't go wrong with spectrum they are very affordable and very available when it cones down to support and any help needed from mobil technicians. I have never encountered any issues with spectrum i even switched my phone service because they offered 12 months free (sorry verizon but you could nevaaaa) i absolutely love this location and i highly recommend you to visit them for easy and fast service read more

After reading Yelp reviews, we went to the Spectrum store in NYC on West 23rd Street in Manhattan (even though there are two others closer to us). Shirley had been highly recommended, and luckily she was there and we got her! She was GREAT - we transferred our two cells from Verizon (more expensive) to Spectrum (she did the SIM cards, etc), and she even turned us on to some discount and bundling services. We followed up and sure enough, it worked and she even remembered us when I called to confirm a few days later. So, ASK FOR SHIRLEY when you go to the 23rd Steet store! She knows her stuff, and is extra nice. read more

These staff members at the 96th & Broadway location are the most wonderful people. You are treated like a customer with loyalty, good quality, valued & respect. Thanks to all of my friends there, Jeannet, Mr. A.J. Feliz, Ms. Alvarez, & Jessica. Being I that I moved to Florida, I am going to miss you all, but you will always be in heart for the most wonderful services you guys presented to me. You guys notified me on every new promotions and I will never forget the smiles on each of you. Keep in touch as I will do the same. Redpectfully, Juan Alvarez read more

Spectrum - Television Service Providers Near Me - New York, New York

I've had better service in county jail. Make a reservation I guess? Don't look for any humanity here, they could not possibly care less that you pay for the service. ***update*** 7:42 pm 18 minutes before close it was announced they have run out of modems and routers what a waste of time what an absolute terrible experience from the 45 minute wait for the phone call to the 2 hour ordeal For nothing at the store read more

Years ago, I remember almost going to court over the bad service Time Warner provided. When I moved to New York City, I expected Spectrum (Time Warner's new company name) to be far worse. But quite the contrary, I actually found this company to provide me excellent service. When I ran into a housing situation, I had to move to my own apartment fast. As a student, I needed internet connection to access my study materials. I was in my new apartment on a Friday afternoon, and I had a technician set up my internet within 24 hours of that. Fast forward a bit, I decide to take a leave of absence from school. So now I had a whole new logistical challenge. It turned out that Spectrum gave me a relatively hassle-free time when I called to cancel my service. They informed me where to turn in my equipment, and they strongly recommended I make an appointment. I was able to make an appointment at the local office, for the exact day and time I needed. I showed up to the office five minutes before they opened for the day, and I turned it everything and closed out my account in less than a ten minute span. I will admit, that when Time Warner became Spectrum, I thought it was another publicity stunt to hide their bad service. But from personal experience, I did notice a considerable improvement in their internet connectivity and customer service. I hope the folks who run the state of New York and NYC reconsider kicking them out of the area, as I wouldn't mind reactivating service with them once I'm back in town to continue my studies where I left off. read more

Spectrum - Television Service Providers Near Me - New York, New York

So much space wasted here. There is no way on God's green earth that they will ever have all the windows open. So just get rid of half of them and create a larger waiting area. As it is, on most weekends the line goes out the door and down to the corner of the block. Crazy! The only saving grace for some might be that you don't have to wait on that insane line if you're just there to exchange remotes. Everybody else... prepare to lose 45 minutes out of your day... if you're lucky. And if you have Internet service and are still leasing your modem from Time Warner... DON'T! You can do what I did. Buy a fully compatible modem on Amazon that'll pay for itself in about a year. I bought the Motoroal ARRIS modem: http://www.amazon.com/ARRIS-Motorola-SB6121-SURFboard-DOCSIS/dp/B004XC6GJ0/ You're welcome. read more

Spectrum - Too many closed windows, not enough seating. - Television Service Providers Near Me - New York, New York

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I just return TV equipment to this address . Person I return to told me that she has my new address which I'm moving to this weekend. She insult me that I may have problem on new address which under other person account. I never give new address over the phone conversation when I cancel yesterday. It is bad to insole customer. It's crazy . It's no respect to me. And racial disctrination. read more

Don't go into the stores. Call in. Ask for Daisy or Lauren. I tried for a week to upgrade my internet service. I won't bore you with the story. You know what it is...robots and robotic humans that can't think outside their script. What is you security code? I don't have one. Yes you do. Who made it? I didn't. We did. Where can I find it? On your bill. I don't have a bill. On the app. Try app. It says enter your security code to review bill. Just dumb and dumber. After trying on 3 different days when I was in a good enough mood, I got Daisy on the line. She's fabulous. Efficient and listens. She transferred me to Lauren and I not only got my internet upgrade, they are going to install today. Give her stock in the company. Daisy & Lauren are saving you. I was going to rip it out the wall and switch to something else. read more

Some of there employees are rude rusty and do not offer senior citizens customers and packages for there nee

I think we should just all feel grateful that the leadership team @ Spectrum are in the cable business instead of another industry. If they ran hospitals instead of cable boxes we would all be dead. Shame on you Spectrum. Technology will be putting an end to old cable dinosaurs like you sooner than later. Coun Just called Spectrum again. I feel like I'm speaking to the late night shift at Taco Bell. It has to be the worst company to work for. Now I feel bad I hung up on the moron I just spoke to. Oh well .. read more

I've NEVER had worse service!! The WiFi sucks - the cable sucks. I've had FIOS and Optimum (Altice) over the last 20 years - no complaints. I CANNOT believe this service - or lack there of!! read more

I went in to rerun my router to cancel my subscription. I had to sign in and gave me Teo options Spanish or English. What the heck let's do Spanish. Awful the representative started yelling at me he does not understand why I was there for because it was all in Spanish. I replied no problem I can do English. He went on complaining and I finally said. If it's such an inconvenience to you how come there is a Spanish option. You should just omit that and leave it in English. To conclude. I have experienced discrimination as a Spanish speaker in that upper west side area. I had to make this known to the next person. We are in 2023 no one should be telling anyone what not to speak Especially when it was a language of option to chose from. Stop discrimination now. read more

I had absolutely no problems here. service was fast and efficient. Ever notice how ridiculous most reviews are? I don't even understand the comments. read more

Your introductory pricing will expire and they will increase your rates. You will have to switch service or pay much more. Most businesses reward loyal customers. This one penalizes you for it. read more

We have had an average of an outing a week that lasted for hours to days. Running a business from home and having kids online for school has become impossible. We have had to get a hotspot with Verizon as a back up and we live in New York City. This is the worst company to work with. read more

Bad. One star is one star too many. The line is over 2 hours long - and the best part is they threaten to throw me out unless I delete the picture of the line i took.... What are they trying to hide? Oh i know... rude service and an long line for a box swap. Instead of setting a 'no picture policy' for your shop - why don't you fix the polices that are creating a desire for consumers to photography your ridiculous service. read more

Spectrum - This is the picture they threaten to throw me out over. - Television Service Providers Near Me - New York, New York

The wait here is a little insane. That is the worst part of the place, always crowded and you have to wait a ton of time (40 min to 1hr). I've heard ppl say they have less than 10 min wait, congrats you don't work regular hours like most people! I haven't had any issues after the wait, but it takes them 5 minutes to attend to me.. and I wait 1hr! annoying! I would pick another cable provider... oh wait, I live in Manhattan and dont have Verizon FIOS... thanks legal monopolies! read more

Time Warner Cable has always disappointed me. Mainly due to their wireless connections, but this time it's with their drop off policy. I came to this location to drop off my cable box and internet modem and when I arrived it was PACKED. I was given number #96 and they were only on #12! I had to wait an hour and a half just to drop off equipment. There were at least 80 people crammed into the store, the majority of them had to stand. It looked like some people just gave up and left their equipment in the back. The only redeeming quality of this location was that they played the World Cup game on their large flat screen TVs. That made the process a little more bearable. In regards to TWC in general, I truly don't understand if they can go to your home and install the equipment, why make the customer go out of their way to return it to a store! It's as if they entice new customers with the convenience of installation, but punish them for wanting to disconnect by forcing them to deliver it in person. It's a shame TWC has essentially taken over apartment buildings in New York City. If my building allowed it, I would switch to Verizon FIOS in a heartbeat. read more

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If I could give 0 stars I would. They call all the time , they are not even my cable company and are the rudest h that are hired. When you try to call Corp office you can't get through. So sad maybe that is the reason this company can't make it. The people they hire from ???? can't speak clear enough for you to understand them and beyond RUDE. Corp follow up before all of you are out of jobs with this type of customer service. When you call customer service it Berber connects you. read more

I was afraid to go here because the reviews were terrible but I got lucky. Leslie was great, she was patient, knowledgeable and all around a delight to work with. read more

I understand retail businesses are not quick and easy. Dealing with people on a regular basis is quite challenging, you certainly can't please everyone. With that said, I see that this place is trying to do their best, but there's a demand that's bigger than this location can handle. This service center clearly shows that more TWC centers are needed in Manhattan. Living uptown and having to come down here just doesn't make sense. One complaint: the "check in people" are ridiculous. There's no where to stand and they keep telling people to move out the way. Um, where to fella?!? read more

Spectrum - "Mr. Rules" - enforcing the rules on where people must stand. - Television Service Providers Near Me - New York, New York

Made me wait half an hour with lots of people, some of whom complained they weren't feeling well (COVID risk!) to drop off equipment return with a receipt they sent me, and threatened to charge my account when I was going to leave the equipment with the receipt on the floor. It's not even clear they wanted the old junky equipment. Service is not great. Equipment is pretty old. Prices is not great. Take another option if you can! read more

Unsure what to say that wasn't said before. Wait isn't awful, but boy... once I got to the counter there was absolutely no assistance. The representative had an attitude and was unwilling to explain anything or answer any of my questions about billing. I asked him about an issue with my billing and he just stood there. I had to pose possible answers to which he would then say "yeah" or "no" to, and he made absolutely no attempt to fix or even understand my issue. I left having wasted 20 minutes of my time plus the walk to get here. I then called Spectrum customer service at 1 (833) 694-9259 and they immediately took care of my concerns and answered my questions within 11 minutes on the phone, including hold time. Don't bother going into the store unless you absolutely have to. PROS: Air conditioning and free Wi-Fi. CONS: Don't expect customer service, support, or anything to actually be done about your billing, service, questions, or complaints of any kind. read more

Terrible service at this location. if you don't make an appointment you'll have to wait 1-2 hours. The workers just hang out behind the desk and talk amongst one another. Very much reminds me of the DMV, no motivation to work efficiently. One star because I cannot rate any lower. Avoid at all costs. read more

I had an overall good experience. I had a little trepidation upon reading everyone's reviews, but I went on. Sunday morning and the place was practically empty. I arrived and within 5 minutes I was called. So my word of advice- go in Sunday mornings shortly after 11:00 am. read more

Spectrum - Television Service Providers Near Me - New York, New York

What heartless company spectrum is. They shut my cable because 88 .00 was past due during a pandemic. They even had the nerve to charge me 5.00 fee. Horrible coldhearted comp. There was supposed to be a deal with the federal govt called federal communications programs. Cable comp arent supposed to shut the tv as we need information. The representative was clueless read more

Dear Spectrum, I am shocked by the actions of your technician contractor. He was callous, showed a lack of concern for my time and well-being and safety. Not only was I manipulated I was also lied too and my a fiance has left her experience feeling as if she would have been a victim of sexual assault by a contractor for Spectrum. Furthermore after calling spectrum to express my concern and follow up, time and time again over the course of 5 months, I haven't gotten a reply, so I am forwarding this message to hopefully get some traction. read more

This review is based solely on my experience in store. Went on a Friday afternoon and my expected wait time was 28minutes. I asked the security man at the front if they can help me start service and he kindly showed me to the side area where they would take me after the current customer. After a few minutes, the saleswoman took my old modem from the person who used to live in my apt, returned it, took my new modem that I brought and signed everything up for my apartment...hardly any questions...suggested which internet speed/package I should get...and I was on my way. Strangely this was a great experience, based on the other reviews, but my "problem" was pretty simple and they handled it well! read more

Very disappointing experience - all I need is for people to get their job one as they should have, I visited today afternoon to get my WiFi set up, I get a modem and a router. The woman who helped me on site was cool and she's very pleasant at least, she told me I was charged a 10 dollar more this time for activation so I agreed, no issue with that. Then I got home, installed everything as the manual said, it didn't work. Ok I reset them using the app and reset them manually, not working and waited more than two hours, feeling stupid; then I happened to check on some unrelated button and it led me to a webpage to actually "activate" the service! So then what did I pay for activation with the ten bucks? Not about the money but wasting the time and the frustrations. All we need is for people to do what they should do! read more

I don't understand the negatives. I arrived on a Friday afternoon at 5 to return equipment after moving. Greeter at the front was helpful and efficient at coordinating between customers and tellers. There were 20 numbers ahead of me, but I waited in the comfortable waiting room for no more than 8 minutes My agent was Ezaza (sp?). She was friendly helpful and fast. Second to none. Overall experience was perfect. Not sure why there's are so many negative views. read more