Verizon is getting on my last nerve this past week. They wanted my daughter to renew her employee discount. My phone is in her name. In the end it appears the discount amounts to a dollar a month. Meanwhile I run into trouble Yelping this past weekend because I ALMOST ran out of data! I got a text and email. I'm glad I caught it because it's $20 if I go over my two gigs plus my carryover data. I barely had carryover data this past month. I typically don't go over but it's been beautiful weather. My friend is recommending I go with Mint Mobile. He pays a year in advance $36 per month and he has unlimited data. As a customer with Verizon for almost 20 years I need them to cut me some slack! I'm tired! read more

Verizon - Have to survive one day before I get my data for the next month! 09/24/25 - Mobile Phones Near Me - New York, New York

This place is literally the worst! Terrible customer service. They barely acknowledge you. And if you have a business account- good luck getting someone to help you. You'll get the run around that only a "business manager" can help who's not there on weekends and then when you come back during the week like they tell you to- guess what, he's still not available and they tell you to come back next week. Literally worst customer service imaginable. Verizon- get your teams some customer service training! From a loyal Verizon customer for decades- the in-store experience is outrageous. And then they tell you it would be easier for you to do it yourself online. What's the point of having brick and mortar retail locations if you're going to tell customers to go online and do it themselves?!? Insane! Avoid this store. Take your business elsewhere. Would give it 0 stars if that was an option. read more

Horrible service , horrible staff, and not helpful. Avoid this store. This was the most unpleasant unhelpful experience . No stars read more

Friendly staff, cordial answered all my questions no waiting time. Said to me exactly what I have to do to get my phone upgraded.

don't go here. I'm stuck going back because of the endless mistakes I have to go back to get fixed. . No one is trained and no one knows what they are doing. I traded in 3 phones and was told with the credits the bill would go down by $100. What they didn't explain was that my international plan didn't transfer over and I was charged a fortune for that. Then they totally forgot to take one of the phones that I traded in off my bill so I was being charged double. They couldn't figure out where my trade in phone was. When my son traded in his phone they didn't activate the new one so it didn't work. They just kept selling what a great deal it was. That's all they know to say and it's a lie. When I had to go in endless times to fix and sit there and wait, it took forever cause they are incompetent. They don't know the meaning of customer service and never apologize. they were actually rude instead. They were playing video games with each other and I had to wait until their game was finished. Last time I was there someone else had the same trade in problem so they clearly don't know how to do that or running a scam. They are terrible. I have to go back in again to fix the bill and I dread it. It takes hours not cause others are waiting but because they don't have a clue. read more

David helped me out. Great guy. Got the new iPhone 14 and he hooked me up with research he's done on the best charger. We talked lots about Nintendo and other fun stuff we share. Really nice customer service. He always talked me through stuff and got me the best deal. Thanks! read more

Had gone to get help for a fraudulent account that was opened in my name for 2nd time. Kept insisting I call the helpline that did not help in the first place. read more

Horrible costumer service !!!!! Horrible staff and managers !!!!! Avoid this location !!!!!! I will still give zero stars. I was just there on Sunday and I was trying to go over my bill for extra charges this guy called Antony as general manager was extremely rude and unprofessional. He called Verizon costumer service number and walked away then when he came back I was trying to speak on the phone with the live agent and Antony hang up the phone and was like I can talk a certain way when I was just trying to explain to the live agent the situation. I also saw the costumer before me walking out and she wanted to call the police!!! You either have your shit together and have the right people to be managers or just close this location !!! Antony is a horrible manager and should not work !!!! read more

I was having horrible day in tears, after a long wait I got Matt the specialist who was hungry since he spilled his lunch, but never took it out on me. He was patient and kind helping m step by step instead of going home or blowing me off. We actually cheered each other up. He is a very good man, father and future pet owner. read more

The worst. Avoid this store and Verizon if possible. They lie and cheat any way they can. I literally saw the attitude of the woman who helped us change from interested and helpful to not giving a damn the second I signed the agreement which was pages and pages of small print. Horrible store and co. read more

I was a little apprehensive coming here based on other reviews, but my experience was great. Upon walking in there was a small line, but employees were quick to let me know I could have a seat and told me they'd be with me soon. Gerard helped me with getting a new phone and he could not have been more helpful and patient. I had a lot of questions and he answered everything, checked in on me as my data was transferring over, and even helped me when I had trouble connecting my Apple Watch to my new phone. The store can definitely get busy, so I recommend going in the morning for less of a wait. read more

Absolutely atrocious customer service. I see the negative reviews others have left with responses from the manager saying they strive for the best customer service etc. and yet I see no actionable steps being taken to resolve the issues; same situation every time I go in. I will never return to this location and I'm now considering leaving Verizon after 19 years because it's not worth dealing with this nonsense anymore. read more

Super friendly and helpful staff. David was immediately ready to help and made the process of ordering a new phone an easy, painless and fluid process. read more

Verizon - iPhone 12 mini - Mobile Phones Near Me - New York, New York

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Terrena & Jay were amazing. My phone was stolen a week ago and no one was able to help me due to me not having insurance coverage. I had to pay for a new phone in the end, however, they were great in providing discounts and every other option available for me. Considering that I arrived at the store minutes before closing, they were patient with me and didn't rush me not once. I will defiantly recommend this location to my family and friends. read more

TERRIBLE. I made an appointment to have a new unlocked phone activated, and was interested in having my contacts and apps transferred over to the new phone. An associate set up a data transfer over wifi and said it would take about 30 minutes and that we could come back then. We returned about 25 minutes later to check back in. I approached the woman and said "hi" when we returned, she simply walked away without saying anything. When she came back I noticed the data transfer was only 3% complete at this point, and that this process would take forever. I asked why it was taking so long and she told me that I could easily finish this process at home, which was fine by me as my bigger concern was activating the phone. She then called a Verizon number to try to activate the phone. For whatever reason this did not work. Instead of trying a different solution she gave us a phone number to call and said we were "all set" to go. Confused, we ourselves called the Verizon number WHILE IN THE STORE at an empty table to try to activate the phone. After being on hold for about 10 minutes we were able to speak with someone who was actually quite helpful. Not knowing much about this process (in the past I have always taken my phone to the store to have activated and set up without issue), the man on the phone had to walk us through each step of finding and removing Sim cards, checking for compatability, etc. He also seemed confused why no one in the actual store was helping us during my appointment. We had to eventually go back to the woman to ask for a new Sim card (glad we didn't go home to do this as she suggested without it!). She still did not offer further assistance. Finally we were able to set up the phone on our own while the three store employees were chatting amongst themselves or on their own phones. There were no other customers in the store, just us speaking on the phone with a Verizon employee while the 3 employees in the store with us did nothing. I hope to never come back here again. read more

I love that someone in Verizon management thinks it's canned response to a failure of their customer service is an adequate solution. They did not respond to the situation, nor did they lose out on valuable vacation time, 1/2 a day wasted and cancelled tour means nothing to them. I will have to decide if I want the phone replaced under warranty or just buy another phone. I will not buy one from Verizon! I went back to being a Verizon customer after 5 great years with Republic Wireless. Why did I change? To help my daughter have a family plan at Verizon. I wonder if anyone else has more to say about what Verizon's lack of help or an adequate response to their delema in dealing with a company that has totally forgotten what"CUSTOMER SERVICE"is. They would not refund my $13 for next day air as well. Fortunately my VISA will. read more

Had a problem with phone -- Pam was very knowledgeable, helpful and friendly. After trying to get it fixed on the phone with Verizon and with tech at apple -- spending at least 3 hours. Pam fixed it within a 1/2 hour. She was great. Pam is the manager for this store. I'll go there all the time now! read more

Anthony Price was so easy to talk to and work with! Had a great experience with him. I wish the Verizon reps you speak to when you call Verizon's help line were more helpful and less frustrating, but Anthony and this store were really great. read more

Anthony Price helped me. He was flawless. I needed a new number and a new phone and he was professional and knowledgeable. Verizon should do whatever is necessary to retain talent like this. It was the best retail experience I could have imagined. Very happy! read more

I get overly excited when it's phone-upgrade time, so I was psyched to go to Verizon. I have a dumb phone (as opposed to a smart phone), and, to be honest, wanted an iPhone. Whoops! Wrong store. In any case, b/c I am on a serious budget, I had to talk turkey with a customer service rep to figure out the best deal I could get. Usually when I walk by this store it's jammed, so I don't even bother going in... the few times I HAVE gone in, I've had to deal with floor people who surge over to me en mass (perhaps you could go behind one of the registers and help those people in line...?) and explain to me how to type my name into the computer at the kiosk. Yeah. And then I wait for 20 minutes, get annoyed, and leave. For some reason, the line was short this weekend, and I was shuttled, en mass, to the front of the store, which I have never seen. Hooray, I beat the kiosk!!!!!! Sadly, however, the person helping me was less useful than the kiosk. At least the kiosk gets my name right and lets me delete the wrong letters. And gets my phone number right on the first try. And doesn't ask me to repeat the same questions 12 times. And the kiosk has never crashed on me before. The customer service rep's did. BOOOOOOOOO. All I wanted was a stupid phone upgrade. But I spent over an hour watching the girls - including the one supposedly helping me - yap about their nails (crazy fake ones with lots of glitter), yell across the store to their friends at other stations with in-store gossip, and discuss how much they hate their OWN Verizon phones. And I quote: "I hate this phone, it f-ing sucks." 'Nuff said. read more

Could they have worse customer service? Walking into this store and seeing the managers just hang out and talk while people wait to be helped is infuriating. This store makes you want to switch to T-Mobile. I highly recommend just calling Verizon and dealing with their customer service there. read more

I'm surprised to see all of these terrible reviews. No, this place isn't fantastic, but it's not the most repugnant store in the universe either! I had no problem with the customer service here - on the contrary, everyone who helped me was pleasant and attentive. Maybe I just happened to go on a good day? Who knows. Came here last Sunday because my phone was stolen/lost on Saturday night and according to "Find my iPhone", was in Nassau County the next day. So, um, not exactly accessible. Because my phone has become an appendage at this point, I felt naked and afraid without one. Thanks to computer texting capabilities, I was able to speak to a family member, who told me that there should be an upgrade on our family plan. So I was off to Verizon. Upon walking in, I was approached almost immediately and Phonegate was one step closer to being put to rest. Things that happened after this: -Customer service rep calls my father (his name is on our shared account), asks him to read back a code, and my name/number is added onto the account, enabling me to take my sister's next upgrade (my next upgrade is in September...I couldn't wait to lose my phone I guess) -Customer service rep makes some bad jokes but small talk is enjoyable -Customer service rep keeps saying "unfortunately" at beginning of his sentences, scaring me each time - is the upgrade not feasible? Will I need to be an exorbitant sum of money? Neither end up being true. -I choose/buy a new phone -I choose/buy a screen protector and case -We wait a very long time for my new phone to restore from my iCloud backup -I am sold a defective case (which I subsequently exchange at no cost, painlessly) -Another customer service rep drops his iPad, breaks the case, walks away -After 1.5 hours, I walk out with a new phone. read more

Verizon FIOS is absolute garbage in NYC, i had it in the past in another city before moving to NYC and it was good but here in NYC the internet drops out every 15mins and even though the bill says 1GB internet speed you only get 700 MB max in the apartment. I switched to Spectrum and am much happier, very reliable and better customer service. Verizon sent 5 techs to resolve my issue and non of them did anything read more

Store reps will sell you products you don't need. Then they'll link a supposedly "improved" plan that downgrades cell data speed. Then when you try to return the device, they will insist on a restocking fee that they claim they told you about. They are only interested in selling. Customer service and integrity takes a back seat to their clear policy of taking advantage of you. With current tech upgrades, plan changes and NY stress expect to be manipulated and extorted by this retail outfit. I'll never go to a Verizon store again. Wish I didn't have to leave a star. Read the reviews. Wished I had before visiting in my desperation to fix coverage problems. read more

Very very poor service. Went this Saturday. The representative is more focused on the dinner invitation from her peer then me. With attitude of why am I there to disturb her on her social life. Manager sitting next to her and does not care. Try to avoid this location and Verizon at all. After 15 years with Verizon, AT&T, here I come. read more

DMV customer service Would give a quarter star if I could. Long wait times. Stay away from this place. Manager was extremely rude. read more

I had an amazing easy experience at this Verizon! I was shocked to receive the type of customer service I did! I've been to many Verizon's when the experience was definitely not good. I came in needing help with changing names on my bill and usually you need to get assistance from phone customer support but I had tried it in the past multiple times and they couldn't seem to fix the issue. Kwesi started helping me right away and was able to fix the issue I had in two seconds! He was happy to just help me change what I needed on my account and didn't pressure me at all in the sales aspect. I asked if there were any promotions on my account and he ended up getting me the best deal I've ever gotten at Verizon! I was able to get the new iPhone 13 for such a great deal and Tialiyah was the one to find the deal I could get! She was so sweet and helpful and even showed me cases that weren't displayed. Easy, smooth process I will definitely be back if I need help with anything since everyone who worked there was incredibly nice! Thanks so much Tialiyah and Kwesi! read more

I've been a Verizon customer for more than 15 years so I have experienced all different sorts of service from them all in person or via chat, via email, via text and via phone. I went into this store because one near me closed permanently. This one, very different feel to it. The first impression was like, wait, did I just walk into an Apple store?? There are two big wooden tables where you receive your service. All the staff carry these ipad looking device and you are signed up to wait for your turn. Once they call your name, you are being served in the hands of the working staff. Because I walked in during day time when it wasn't so busy, I was greeted by this male staff, who said wasn't busy to help me. He was the one who initiate and offered the help. But the more and more I spoke to him, I got a feeling that I was not welcomed. He wasn't making any eye contact with me when I or he was talking, so I wasn't so sure if he was listening. I had to make sure he wAs not in any bad mood. I also questioned if he was sleepy bc he looked down most of the time. Overall, I didn't think he was explaining thoroughly on what he was doing. But I let him do everything he could do to check on my phone. In the end, the problem was not resolved. But that wasn't his fault. But still, as a customer, I've had much better experience over everything else than in person. If you can avoid talking to someone in person at the store, I'd recommend the other methods first. read more

The rudest phone service ever. Whoever I talked to was extremely short with me and then just hung up at the end.

The reps there are completely rude and inconsiderate of people's time and money. They are only out to help themselves and their commissions. Save yourself the headache and go to another location. read more

I recently sent a letter to Consumerist.com about Verizon and thought that it would make a pretty good review of specific VZW locations as well. Here 'tis: I'm on my father's cell family plan because it's cheaper for all of us to have the one plan even though I live in NYC and my parents live in Ohio. We've had Verizon Wireless for two years and recently were faced with the decision to either renew or find other service. Because he couldn't find a carrier that had the coverage, phones, or price he wanted, my dad decided to sign up with Verizon again. Since it's a renew, we're all eligible for new phones at the 2 year contract discount. When I went to upgrade to the phone I wanted, we ran into problems. I wanted a smartphone that was listed on the website as $199.99 with a $100 online rebate. My dad tried to buy the phone in the store since it was listed as being $99 there, too, but one Verizon rep told him that we had to buy an Unlimited data package with it - which I didn't want - another rep said we didn't have to buy that package but it would be easier for me to buy the phone in a store in NYC. When I went into Verizon stores here, I got craziness. Each rep literally told me a different thing. From 'Yes, we have the phone in the store but the primary account holder has to be here to buy it.' to 'No, no one has that phone in the store because it's discontinued.' Some reps at the Brooklyn/Atlantic Terminal store told me that they could order the phone for me, but two of the three reps who told me that gave me different stories on price. 'You can get it for $99 but only with an Unlimited Data Package' and 'I can order it for you, but you have to pay full retail of $299.' I'm an avid Consumerist reader, so I am well aware of what Verizon reps can and cannot do. I went in armed and they STILL came with the bullpucky. At the store on 81st and Broadway a rep and a manager both told me that they could not give me the online discount/rebate in the store. That 'Customer Service' doesn't allow them to discount phones (lie). The rep in the Verizon area inside the Circuit City down the street was even more hilarious. He said they had the phone in stock. I asked for him to give me the online discount and he said he 'couldn't'. When I said, "That's a lie, I know you can," he said something like: 'It's not a lie, it's just in the way I say it to you.' WTF? Then later he said, "I could discount any of these phones down to zero if I wanted to, but I won't do it for you or him or her or anyone." I told him not to try and convince me he was full of integrity, he did work for Verizon, after all. Finally, a rep in the store on 42nd and 6th told me that it was indeed true, no store had those phones anymore (though they have them on display...) and really the best way to get it was to go online or call customer service and order. That did not end my troubles. After some fun and games where the website was wrong and calling customer service did nothing but piss me off more, I almost gave up. Completely at the end of my rope, I went to Consumerist and found a list of Verizon Executive's phone numbers. I called one, got an assistant who sympathized with me, who then put me in touch with Executive Customer Service (yes, such things exist). Someone from ECS called me the next day, apologized, was really nice, and FedExed me my phone for the $99.99 is was supposed to cost. I had to go through all of that just to get one lousy phone. The moral of the story is: stay away from Verizon if you can. Also: don't believe the salespeople when they tell you they can't do aomething. Do your research, find out all you can about reps and their selling practices (Consumerist is a good place to start) and don't let them con you. And don't go to this particular location, they suck. read more

My review of Verizon's cellular service is good, but this store is horrible. Customer service is way too "in your face" when you first walk in and then they ignore you for the following few hours that you wait there. There always seem to be a handful of employees just kind of hanging around while there are tons of people waiting in line. Really horrible service. After this experience I am tempted to switch carriers since I have never been lucky with any Verizon shops. I have been to this store numerous times since it is a stone-throw away from my apartment and have never witnessed anyone in the store seem satisfied with their service. I wouldn't be surprised if the positive yelp reviews of this place were friends of staff. read more

By far the rudest customer service I have ever encountered in my life! It was shocking. On Friday (the day the new iPhone came out-I know, not the best day to go to a cell phone place but anyway...) the bf & I needed to go to Verizon because the battery life on his phone, which he still has warranty on it, was not charging properly. So we just needed to go to a store to get a new battery. Simple, right? Well, as soon as we try to get into the store (we are still on the sidewalk btw) we are stopped by some guy who thinks he's a bouncer at a night club. And by stopped, this guys literally put his hand up in a stop form & did not allow us to just walk into the store. We actually bumped into some other guy that was in front of us trying to get in too. It was ridiculous! This guy was like Gandalf being all "You shall not pass". Wth?! That's NO way to treat your customers. Not only was he rude but he was mean & nasty. I understand there was a line earlier that day because of the new iPhone but #1 I was not there for the new iPhone, #2 There was no line any more & #3 While the store looked busy it was not over crowded for them to have some sort of "control" like that. I just needed to get a new battery! Honestly, this is a store not a friggen night club. To have a guy act like your regular, run of the mill thug who fancies himself "security" is terrible. Not only will I never go to that store again but you have lost me as a Verizon customer since we actually walked into another provider near by & switched our plans with them. Adios! read more

They seem to be fully staffed but the lines never seem to shorten. I went there to return something, signed in, then went to Starbucks, returned ten minutes later and after doing the return the guy told me he would be e-mailing me my receipt so that was fine. Never got the e-mail and when I checked my credit card, he only reimbursed me for part of my purchase. btw-I'm referring to the store on UWS in Manhattan not sure why it's listed as Webster, NY read more

horrible experience . the so called manager refuse to dial or even pick up the phone to assisst with an bill issiue . i was told that theres nothing he can say nor do for the matter and insist i dial on their company phone in order to receive some assistance. he was consistently interrupting me as i tried to explain the issue . his name was jae . very rude and highly uneducated . read more

As a new comer in the US, I wanted to open a postpaid line with Verizon. This store managed to make me open one with... AT&T ! They made me come three times with new papers to bring every time even though I was willing to pay a deposit. On the last day, I had to wait ONE full hour while they were checking with their credit department before I was told that the fax machine was down and they couldn't send my documents. The manager told me to go fax them myself and come back. That was a step too far and I brought my business to AT&T. I know AT&T get bad reviews too but they opened my iphone line in 15 min top and even waived the activation fees. That Verizon store sucks big time. I don't care is the staff is underpaid or undertrained they were just rude and grossly incompetent. read more

I find the customer service here to be professional and reliable. Ok, there's often a waiting list to go through, but when it's my turn I feel that my questions are always addressed with knowledge. read more

Bravo. Aliris listened to what my needs for an upgrade were - and saved me money. Nelly made sure that everything got transferred over in a timely manner. #greatpeoplealways read more

So we decided to go to the store to combine cell phone plans after being together almost 5 years. It was Sunday afternoon and pretty busy. We signed in with the woman in the front and noticed we were number 5 on the list. Okay, doesn't sound bad. It was bad. It took at 30 minutes to be called with only 4 people in front of us. What do you do with that time? I played some games on the I Pad but got bored. So we just stood there. Then when our name came up on number 1, we still waited 10 minutes to actually be helped (so number 1 doesn't mean you're being helped yet). Our actual associate, Dalisa, was helpful and friendly. She was also honest. I am very skeptical of changes and she eased me into it (I was changing from ATT and upgrading my I phone). She made sure to answer my questions patiently and nicely. That helped my transition. The process itself was super slow. OMG slow. She calculated everything for us, rang us up, etc but then the transferring of my contacts and my husband's transfer of info took like 15 minutes. I had actually put my hat on already thinking we were ready to go. I don't think it was her fault, I just think it's the process. I liked her so we'll say it wasn't her fault. But the entire thing was painfully slow. She tried to get us to buy covers for our phones but then she had to help ring up another customer which then gave me the opportunity to look on Amazon for the same cover. The same cover was more than $10 cheaper. Even with our 25% discount for accessories (which I'm not really sure why we were getting), it was way cheaper. Done and done. No cases for us. Also why did she have to ring up two other customers while helping us? There were plenty of other associates in the store who weren't helping people. That was super annoying. Also they didn't have a black Samsung Galaxy S3 in stock. Annoying. So my hubby settled with white. But really? No black? Anyway we left after at least 1.5 hours. But I got my new I phone and that makes me happy. Maybe in the future I'll listen to my husband and we'll do everything online. read more

Incredible service! Nicholas was so helpful and patient. He helped me switch two plans and really helped me through the whole process (even when we asked stupid questions). It was a thoroughly enjoyable experience and I highly recommend Verizon and the Upper West Side store. The customer service was delightful! read more