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    Ask the Community - Verizon

    Jay Repair NYC - We Fix Wile you wait!!

    Jay Repair NYC

    4.1(15 reviews)
    1.9 miHunters Point, Long Island City

    Disclaimer: I'm not here to discredit anyone personally. However, as someone with over 46 years of…read moreexperience serving the community, government agencies, and local city and law enforcement with technology advice, I feel obligated to be honest. Unfortunately, my experience at Jay Repair was inadequate and unprofessional in several key areas. While the conversation began respectfully, the service itself fell short of reasonable expectations. I had to wait over an hour to have my screen replaced a second time because the first display installed was not designed for the iPhone 14 Pro. It was a screen intended for the iPhone 14, not the Pro model. This mistake should not happen at a repair shop, especially when model-specific hardware differences are well documented. This exact issue happened to me previously with an iPhone 11 Pro in 2023, and unfortunately, it has now happened again. For clarity: There is only one correct display type for iPhone Pro and Pro Max models--the Super Retina XDR display. There is no legitimate "lower HD" version for Pro models. Apple does not promote or support such distinctions on their website. Anyone familiar with Apple technology understands that software and hardware are tightly integrated, and Apple updates each device specifically. That's why repair shops must provide accurate, up-to-date information about replacement screens--especially for newer models like the iPhone 14 Pro, 15 Pro, and 16 Pro, which require Super Retina XDR displays exclusively. As a certified technician myself and a long-term Apple user since the iPhone 3GS, I am well aware of how Apple operates. Despite the inconvenience, delay, and incorrect installation, I was still charged full price, when a price adjustment would have been appropriate--at minimum as compensation for the error and time lost. This is why I'm deducting two stars. I also made the technician aware of excessive heat generation after the screen installation, which is a serious concern. While the shop policy states that a 15-minute repair is not guaranteed, I had already waited far beyond that and should not have been charged again under these circumstances. To be fair, the technician remained calm and mindful, which is why this review stands at 2.5 stars rather than lower. I had also called 20-25 minutes in advance to let the shop know I was on my way, yet the correct display was not available in-store, causing an additional 49-minute delay. I documented this on video as well. I don't want to discredit you as a person, but the service itself reflects a lack of up-to-date technical understanding, which is concerning for a repair shop owner. Technology evolves constantly, and repair practices must evolve with it. We all learn every day--but staying current is essential in this line of work.

    I had a great experience here with these 2 brothers, Osmond & Ash-they were both very accommodating…read moreand professional. I needed my screen on my iPhone replaced and only had to wait about 15 minutes. Excellent customer service! They were friendly and meticulous and offered great value! This place is a GEM and will be my new GO TO for all of my electronic needs...I will be using them for my laptop upgrades as well!

    Photos
    Jay Repair NYC - IPhone  Repair on the spot  Samsung Galaxy repair center  Samsung galaxy S 25 ultra  Samsung Galaxy S 24+  Samsung Galaxy, S

    IPhone Repair on the spot Samsung Galaxy repair center Samsung galaxy S 25 ultra Samsung Galaxy S 24+ Samsung Galaxy, S

    Jay Repair NYC - Longisland city phone and computer repair shop in this picture and the offer same service and lowest prices

    Longisland city phone and computer repair shop in this picture and the offer same service and lowest prices

    Jay Repair NYC

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    Verizon - mobilephones - Updated May 2026

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