Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

This place sucks. Useless workers ,, constant confusion, nothing is ever right . Went 3x ,…read moredisappointed everytime

So I have had soooo many problems with this location…read more 1. They made me pay $35 for a SIM card after the customer service rep on the phone said they shouldn't have been charging that fee (AND RETURNED IT TO MY ACCOUNT) 2. They were closed tonight EARLY because I called to the store and they said they were open until 8pm but when I went the store was closed and all of the lights were still on insisde (which they don't do when they're closed... 3. I've witnessed, while waiting to be serviced, that they took money from a woman for a new iPad ($135?) and then told her that they didn't have record of the money having gone through and refused to give her the device. THEN refused to give her her money back... (So where did that payment go then?) I highly recommend that someone from Verizon corporate check otu this branch (Secret Shopper style) and see for yourself.

Buyer beware. I canceled my cable portion of my Time Warner /Spectrum account today and because…read morethey do not pro rate their service. I get to pay for the full amount forthe service I just canceled. this is the kind of company they are. My cable bill went up $13.00 in one month and this month it jumped another $10. They are deffinetly going out of business. I have to write To my congressman about the charging situation. I don't think it is legal to charge for a service you do not provide.

Worst, most infuriating company. I don't know anyone who would deal with them if they had a choice…read more I still use them for internet. Because of the monopoly, I can't get any other service. But I don't use them for TV and I would certainly never touch them for phone. I swear their customer service is designed to be sadistic. They have an infinite willingness to waste your time. This isn't true of every employee - I've had guys come to my apartment once or twice over the years who have been competent and nice. But I've also had them dick me around like crazy. And the TV service was completely unreliable. There is a cable box on our building that has been overflowing, with birds even sitting in it, for a decade. TWC staff point it out but don't do anything about it. Today I tried to get help with their website from "live chat," with a customer service person who was probably somewhere in Asia. I was there for 30 minutes. I only went there because I wanted to be sure to pay my bill - automatic bill pay seems to have gone wrong last month, and I noticed and contacted them, on my own - they didn't ask me to. I got the run around with canned sentences for about half an hour, and got no answer. Well, if they don't want to get paid, that's OK - I don't want to pay them. It's so irritating: I have a job, I'm at work, and they are getting me to do their job for free. Grr.

Avoid this location AT ALL COST. I had knee surgery and am unable to leave my home my ex husband…read moredid me the favor and went to pay our daughters phone bill he was turned away. I spoke to tmobile who stated that this should not have happened because he was only trying to pay not make changes. I myself the account holder have gone to This location and been turned away and not allowed to make a payment. The customer service is horrible. AVOID AVOID AVOID I have called a filed a complaint with tmobile and will continue to do so

My hubby and I went there to look for an upgrade to our phones. The place is rather small, but it…read morewas the closest to our neighborhood. We both went for the Andriod upgrades,spend over $2000 bucks. The sales rep was knowledgeable and polite. I was a little disappointed that considering that the amount of money we spent, you think they would have thrown in a freebie. I've shopped in other t-mobile and I 'always recieved a Screensaver or a bargain on a case.I guess this pandemic has made everything hard lol. So far I'm happy with my Galaxy ultra 24 and the hubby as well.

I am so happy I trusted my gut and searched for the right tech person to address the "blue screen…read moreof death" (BSOD) that appeared on my YOGA laptop. I was determined not to take it to the Geek Squad and he was the right choice. Chris was able to save all my info before it fully crashed, wipe it clean and restore it back to a healthy working condition in 24 hours time. This guy speaks a whole different language known only to people deep in the tech industry. Thanks so much Chris for saving my laptop. Wish I could give you ten stars!

Had a good email conversation with them. But they turn down the work without even quoting a price…read more As a former VC and current commercial lender, I'm baffled that a small biz would turn down business. As a rejected customer, I question these reviews.

I had severe difficulties switching my cell service. Boost Mobile put in a work order for the…read moreswitch. Boost said it would take 72 hours for the switch. Optimum's first offer was to send me a new free phone. I will receive the new phone within 48 hours. Optimum's second offer was that I could go to an optimum store and get a free phone. When I arrived at the store the new free phone was out of stock. My only option was to buy a new phone, last year's model. I have already spent over $200 on this new phone. Now, I am in the process of trying to get my money back or credit for my account.

Description of complaint: My optimum internet and mobile…read moreservice acct# 07837-167939-07 was cancelled by optimum without my authorization. I found out 3 weeks later, after returning from vacation, that my account on APT#1 was cancelled, and Optimum created a new account 07837-167939-08 for apt#2. i am the only account holder, and apartment #1 has nothing to do with apartment #2. After calling back 3 times, i was able to get my account reactivated into 07837-167939-09. i was charged fees for nonpayment of equipment not returned, even though i never cancelled my account. So, Optimum sales team cancelled my account on Apt#1 for Apt#2, even though they are not related. its a 2-family home. because of this, i was without internet service and mobile service for 3 weeks. My car was scratched during that time, and i had no access to my wifi cameras and no way to control my wifi thermostat. i am unable to find out who or what caused my vehicle damages as a result of this. why did Optimum share my personal details and account info with someone NOT on my account, and has nothing to do with apartment #1? this is a violation of my private information. I need financial compensation for this and all fees resulting removed. Account/Order/Tracking number: 07837-167939-07 Desired settlement: documented complaint, assurance that my personal information will be protected with identity monitoring services, and $1400 to repair the scratches on my car, and another $600 for the 8 calls , lasting 45 min or more each time, explaining this to be hung up on each time.