The most absurd situation -- after waiting for over three hours this morning and canceling plans…read morefor an 8-11 AM technician to service my cable box and router and several other issues that I wanted to discuss with them, Optimum customer service sends someone who could not speak any English -- only just Spanish -- just Spanish! This is a business where, even when you call technical support-- although it can be challenging to understand what they are saying and clearly you can tell they speak another language -- they can at least communicate with you. Granted, the tech that came was late, but appeared cordial -- came with all his equipment, probably is a decent person and a hard worker, but you're not delivering me an Uber eats drop off meal or just delivering something to me. I need to discuss with you my issues, not have you call customer service to be a Google translator! Customer service got upset with me for questioning why on earth would they automatically assume that this was one of their better ideas! How would I be able to explain to him the issues I had? And please don't try to call to find out what's going on. You'll be met with an automated robot or waiting on hold for a lifetime. It got to the point where I was asking to please transfer me so that I can discontinue my service! First of all, not only are you providing high prices with substandard equipment, you want to convince your customers that actions such as this are OK and should be tolerated. Did they assume this part of the Bronx is primarily Spanish speaking? I can't imagine what they were thinking -- but it wasn't common sense. To top it off, they never sent another technician today, but took it upon themselves to not try to call for this discrepancy, but instead just changed my appointment to two days away without asking me! I'm done. There's gotta be a better way to get better service

I was so happy to have a location close to home but this place is irritating. The machine to pay…read moreyour bill is never working. They staff is not knowledge on products and procedures. It's very disappointing and when you want to speak to a manager they off till next week.

Wonderful and smooth experience. Prompt and transparent with what was wrong with my phone. They…read morewere cheaper and faster service than ubreakifix company. Fixed my phone the same day and super friendly too. Thank you and highly recommend.

From the owner: Phones iPads tablets computers repair in short time. Call us now read more

Store is convenient located across from BJ's with accessible parking right in front. Steps away…read morefrom the 238th street train. I've purchased a few phones from this location. Sometimes service is amazing sometimes you'll be in there 3 hours trying to get something situated. AT&T provides great phone service just read the fine print lol.

Aaron is definitely a patient person I went to pay my bill and decided it is time for a upgrade. I…read moreforgot my passcode so used to facial recognition Aaron was extremely helpful he definitely deserves a Raise working with the public is not easy Thank You Again Aaron.

Amazing Best Buy! All the staff were super friendly and helpful! Highly recommend this place to…read moreothers!

So I ordered an item that was supposed to be ready within the hour. More than an hour later I am…read morestaying g at a pick up counter with no item. Through no fault of the clerk she offers to contact the warehouse to expedite it. I ask well why advertise availability you clearly do not have? I would be amazed if this hollow cavern in Kingsbridge is still operational within 36 months. Amazed. To me it appears Best Buy has completely lost the plot. The cashier was even unaware that the failed transaction could be canceled at the POS. That's what you get when you fail to educate your workforce. It shows the business has no long term viability. Best Buy will soon be Bye Bye.

Great service Had my…read moreiPhone 13 Pro Max microphone/lightning port changed/repaired in a timely matter (about an hr); offered to order the oem part (for this repair) but I was more than ok using the aftermarket part for this repair. Informed me that previous repair guy forgot to place certain screws and was nice enough to place new screws without asking . Very good pricing Drove from Passaic county to this location and will do it again if my phone needs another repair (knock on wood).

I stopped by iFix CP to get my camera lens repaired, and I couldn't be more impressed. The…read moretechnician was friendly, professional, and immediately knew what needed to be done. What really blew me away was the speed--my lens was fixed in less than 10 minutes! The whole process was smooth, no upselling or unnecessary hassle, just straightforward service. The repair quality was excellent, and my camera is working perfectly again. If you're looking for quick, reliable, and efficient tech repair, iFix CP is the place to go. Highly recommend for anyone who values both their time and their gear!