I promise you I'm never going here again. Briana polanco is the worst Verizon representative I've…read moreever encountered. How do you put the wrong promotion on my account. Then when I text you I don't receive a response but when I arrived to the store you're sitting right there looking at me not acknowledging me . Didn't even come up to me to ask what's wrong you sat there and acted as if your simple self didn't put the wrong promo and now making me owe att because now my service was interrupted. Now I don't know when the account will have the correct promo on it . Now my att service has been suspended because of her mistake and then get this I texted her again last week still no response. Seriously don't waste your time her brain is fried .

Yasmin Rosado assisted me yesterday. Not only was she extremely helpful...she really cared. She…read moretook care of my issues with a smile!!!

Absolutely the best phone store I've ever been to. The staff are amazing; they spent a huge amount…read moreof time and effort to solve my issues. Just overall great; wish they were all like this.

Definitely would not recommend. Manager is very distasteful and unhelpful. Service is horrible and…read moreI can't believe this store is even open. Would highly recommend cross county.

Went to this store 2 days after purchasing new phone. Staff would not take back device even though…read moreI had 14 days buyer's remorse. Said there was no manager to help me. They took my iPhone 15 pro max and said it was gone. I am trying to return 2 devices I never asked for. I called T-Mobile who said to ask for manager. My bill is $170.00 per month for 1 line. Don't go to this store the staff were rude and lied about charges and wouldn't honor promotion for $50 per line.

I have been to 6 different t-mobile for hours and they couldn't help figuring out my issue with a…read morepayment. Got at cross county T-mobile and Jasmine helped me in 3 min. I walked in hopeless to pay this debt i have for months. And Jaamine was so professional and fast!!!

Brian (do not know his last name) was extremely helpful in transferring our service from Verizon to…read moreT-Mobile. Brian is kind and very pleasant to interact with. He also helped us find the best plan and discount.

From the owner: Visit the T-Mobile store in Yonkers and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2595 Central Park Ave can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Great service Had my…read moreiPhone 13 Pro Max microphone/lightning port changed/repaired in a timely matter (about an hr); offered to order the oem part (for this repair) but I was more than ok using the aftermarket part for this repair. Informed me that previous repair guy forgot to place certain screws and was nice enough to place new screws without asking . Very good pricing Drove from Passaic county to this location and will do it again if my phone needs another repair (knock on wood).

I stopped by iFix CP to get my camera lens repaired, and I couldn't be more impressed. The…read moretechnician was friendly, professional, and immediately knew what needed to be done. What really blew me away was the speed--my lens was fixed in less than 10 minutes! The whole process was smooth, no upselling or unnecessary hassle, just straightforward service. The repair quality was excellent, and my camera is working perfectly again. If you're looking for quick, reliable, and efficient tech repair, iFix CP is the place to go. Highly recommend for anyone who values both their time and their gear!

Took my ps5 to get fixed. They gave me a week and a phone call. 8 days later still no one reached…read moreout I called no one picked up the following two days I made several calls until the young lady (Arielle) finally decided to pick up the phone to than proceed and let me know 11 days later they did not fix the system. Why did no one reach out. Fortunately I found a place were they are willing to get the job done at a much better price. Thank you for NOTHING!

I was there today. The young lady was very helpful she went above and beyond. I will definitely go…read moreback.

Ed was able to install my new SIM tray. He told me that the tool that came with the SIM was too…read moreshort, and wouldn't open the tray. Thanks.

Amazing work! Highly recommended!! My iPhone 17 pro max had water damage. Apple and my insurance…read morewouldn't cover it. These guys ordered the parts, fixed it and did an amazing job!

I needed a phone since at&T locked down my phone and couldn't be worked with. Another network from…read morea humongous corporate healthcare "provider" destroyed my phone. Of course, I'm the one who has to pay. I was very relieved that there is a T mobile store in Getty square since I was isolated from personal business. The impression I got when I walked into the store was cold and disinterested since I was the only woman who is an older person in the store. I was the only woman in the store period! The agent who was busy with the male techo freaks was told to take care of me by a female supervisor. He was in a hurry to get rid of me as soon as possible to get back to his men. I told him I needed an easy flip top phone since I loathe the digital world but must be able to communicate so I'm forced to have a cellphone. The agent was pleasant but did not go over plans, I just needed an inexpensive and simple phone. I had to take prepaid because I froze my credit reports which has been taken care of however I have to return to their store today so they can check my line of credit and get off prepaid. The agent gave me his card "If I have any questions" so I called a few days ago and was spoken to very tersely by the female supervisor who announced everything I need to bring with me to get a regular plan. So far, this has been a mean experience and I dread going back there today. I anticipate trouble and aggravation and a need on their part to just get rid of me. The phone has a weird message system and I'm sure they will be hostile if they have to take the time to explain it. I hope Edwin isn't in a hurry today. Also, for some reason the acoustics in the store prevents me from hearing well which makes matters worse. I am not deaf but something may be up with my hearing/ People with disabilities should avoid this store. I am truly grateful to have a phone and they were there. If things go well I will change my rating.

I called there because I wanted to drop off my son's phone because I traded it in for the 15th the…read more Boy Giovanni picks up the phone with his little attitude and tells me my daughter has to wait because is one person in front of him. Mind you him and his. Coworker is just sitting there not doing nothing and he gave me attitude when I called the store. Don't go there because these people act like it's too much to do the job that they were hired for.

I went to pick up a new computer monitor and it was very fast and efficient and the staff were very…read morehelpful and I was in and out within five minutes. I would highly recommend curbside pick up especially during these times.

Hi, I'm reaching out regarding a very disappointing experience I had at your Yonkers store…read more I made it extremely clear--multiple times--that I wanted a 15-inch MacBook Air. Despite repeating this over and over, I was still given a 13-inch model. For a purchase of this level, that kind of mistake is unacceptable. On top of that, the atmosphere in the store was incredibly unprofessional. Employees were messing around, cursing, and behaving more like it was a frat party than a place of business. It was loud, distracting, and made it difficult to get any real help or feel confident in what I was being sold. This entire experience felt careless and disorganized, and as a result, my order was handled incorrectly. Then I called to complain, and the person hung up on me. Upper management needs to get into this store ASAP

Optimum has added some new filter/firewall that is blocking critical business sites as well as some…read moredesired commercial ones. I have tried to resolve this for 3 months, even sending a certified letter to the CEO. It gets worse every day. This is the worst customer service experience ever!

They moved to Bronx river road. Poor customer service small place no parking, not safe for…read morecustomers that are pissed off. 2 people one of which was a trainee. Elders forced to sit on window sills. Very bad