Yasmin Rosado assisted me yesterday. Not only was she extremely helpful...she really cared. She…read moretook care of my issues with a smile!!!

I promise you I'm never going here again. Briana polanco is the worst Verizon representative I've…read moreever encountered. How do you put the wrong promotion on my account. Then when I text you I don't receive a response but when I arrived to the store you're sitting right there looking at me not acknowledging me . Didn't even come up to me to ask what's wrong you sat there and acted as if your simple self didn't put the wrong promo and now making me owe att because now my service was interrupted. Now I don't know when the account will have the correct promo on it . Now my att service has been suspended because of her mistake and then get this I texted her again last week still no response. Seriously don't waste your time her brain is fried .

Absolutely the best phone store I've ever been to. The staff are amazing; they spent a huge amount…read moreof time and effort to solve my issues. Just overall great; wish they were all like this.

Best experience ive ever had at a t-mobile in my life. Everyone in there was beyond helpful and…read morehilarious. I also hate Ridge Hill by the way but ill keep coming back when i need help with my phone. I dont review anything but i felt like this location needed to be mentioned. I hate doing things in store but i was glad i walked in when i did. Again, the staff is so helpful and everything they did for me was greatly appreciated. Even if youre not close to the area like myself, its well worth the trip for the service.

I have been to 6 different t-mobile for hours and they couldn't help figuring out my issue with a…read morepayment. Got at cross county T-mobile and Jasmine helped me in 3 min. I walked in hopeless to pay this debt i have for months. And Jaamine was so professional and fast!!!

RANT ALERT - BUYER BEWARE This review is for the Cross County, Yonkers store. I went in…read moremid-March to inquire about upgrading 2 IPhone 13's. The salesman said since my current plan was old, he'd have to switch me to a current plan to get a promotion on a trade in. He told me with the new plan, my bill would only go up $5 per month, taxes and insurance included. (it would go into effect on the 28th since that was my next billing cycle) He said the phones would be free with the trade in of my current phones ($830 trade in value per phone). He also said I'd be getting free yearly upgrades and free Netflix, Apple TV and Hulu. Because I am usually leery of salespeople, I wrote everything down as he said it so I would be clear on the offer. We went over everything I had written down and he confirmed it was accurate. I thought it was a great deal and agreed. He had me sign the tablet with the order and got the new phones and began transferring over my info. from the old ones. He emailed the order documents but I was unable to open the email in store. (Maybe because the info. was transferring over, idk) He said we didn't have to wait in store for everything to transfer and that once everything was done, we could come back to turn in the old phones or they would mail an envelope to return by mail so we left. Once I got home, I opened the email and saw the trade in value was $630 on each phone, not $830 as he said. (which would result in monthly installment payments) I immediately called the store to ask him what was going on and he said he would check it out. He then said he made a mistake and quoted me from a different plan. He said he would switch my plan to a less expensive one which would balance out the phone installment payments. I asked if I had to sign anything and he said no that he would take care of it on his end and I would see all the changes on my next bill when the new plan kicked in. Fast forward to the 28th. I called Tmobile customer service to go over my new plan to ensure all was as stated. It was not. I'm paying $200 per phone, not getting free yearly upgrades or Hulu. i never would have upgraded phones if I knew I'd be paying $200 per phone. I went back into the store a few days later to talk to the salesman once again. After going back and forth a bit, he called the manager over to explain what happened. She initially told me if I was unhappy with the deal, I could've returned the new phones. After insistence on my part, she then said that the store offers credits but they had no more credits to give and she would have to call corporate to get permission from them. She said she'd know something by Wednesday (it was Sunday) and that she'd call me. Never heard from her so I emailed her on Thursday. No response. I called the store on Sunday but she was not in. Finally got her on Monday and she said corporate denied the credit because when I called to speak to the salesman that same day, I agreed on the new terms. (not true) I filed a complaint w the corporate office but have not heard back. I would advise NOT going to this store but if you must, don't sign anything until you see the transaction in print. VERY UNHAPPY CUSTOMER!

Brian (do not know his last name) was extremely helpful in transferring our service from Verizon to…read moreT-Mobile. Brian is kind and very pleasant to interact with. He also helped us find the best plan and discount.

From the owner: Visit the T-Mobile store in Yonkers and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2595 Central Park Ave can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I stopped by iFix CP to get my camera lens repaired, and I couldn't be more impressed. The…read moretechnician was friendly, professional, and immediately knew what needed to be done. What really blew me away was the speed--my lens was fixed in less than 10 minutes! The whole process was smooth, no upselling or unnecessary hassle, just straightforward service. The repair quality was excellent, and my camera is working perfectly again. If you're looking for quick, reliable, and efficient tech repair, iFix CP is the place to go. Highly recommend for anyone who values both their time and their gear!

He was very friendly and helpful. I'd definitely recommend him to others who are having issues with…read moretheir phone or similar devices.

Yesterday morning, I dropped my cell phone and cracked the screen. Major crisis because I work from…read morehome, and I need my phone to log in. I have a T-mobile, carrier, and insured w/Assurant. Made the appointment for today at 6 pm. The phone repaired in less tan 20 min. The sales associate was pleasant and considerate . She listened to my phone hack story without kicking me out. Major BGM. Crisis averted, I don't have to check in at the office. HIP HIP HURRAY

I took my PS5 to this place because it kept turning off because the fan wasn't moving. I got it…read moreback a couple days later and it wouldn't even turn on. Also, they didn't give me back neither my HDMI wire nor my playstation stand.

Ed (one of the owners) fixed my 13 Pro Max last year in May 2025 after it got ran over by a car &…read morehe did a spectacular job, so I know if I need to go back to get it fixed then I know that I'm in safe hands that actually care about my phone being fixed.

My daughter's Iphone screen was falling apart. I jumped on Google and this was one of the closest…read moreplaces to my house. I gave them a call and was told the repair can be done right away. Once I dropped the phone off, the technician told me I can pick it up in about 30 minutes. 30 minutes later the phone was done and the repair was flawless. The whole transaction was straightforward and smoothly executed. I would absolutely bring my business back here again.

I needed a phone since at&T locked down my phone and couldn't be worked with. Another network from…read morea humongous corporate healthcare "provider" destroyed my phone. Of course, I'm the one who has to pay. I was very relieved that there is a T mobile store in Getty square since I was isolated from personal business. The impression I got when I walked into the store was cold and disinterested since I was the only woman who is an older person in the store. I was the only woman in the store period! The agent who was busy with the male techo freaks was told to take care of me by a female supervisor. He was in a hurry to get rid of me as soon as possible to get back to his men. I told him I needed an easy flip top phone since I loathe the digital world but must be able to communicate so I'm forced to have a cellphone. The agent was pleasant but did not go over plans, I just needed an inexpensive and simple phone. I had to take prepaid because I froze my credit reports which has been taken care of however I have to return to their store today so they can check my line of credit and get off prepaid. The agent gave me his card "If I have any questions" so I called a few days ago and was spoken to very tersely by the female supervisor who announced everything I need to bring with me to get a regular plan. So far, this has been a mean experience and I dread going back there today. I anticipate trouble and aggravation and a need on their part to just get rid of me. The phone has a weird message system and I'm sure they will be hostile if they have to take the time to explain it. I hope Edwin isn't in a hurry today. Also, for some reason the acoustics in the store prevents me from hearing well which makes matters worse. I am not deaf but something may be up with my hearing/ People with disabilities should avoid this store. I am truly grateful to have a phone and they were there. If things go well I will change my rating.

I called there because I wanted to drop off my son's phone because I traded it in for the 15th the…read more Boy Giovanni picks up the phone with his little attitude and tells me my daughter has to wait because is one person in front of him. Mind you him and his. Coworker is just sitting there not doing nothing and he gave me attitude when I called the store. Don't go there because these people act like it's too much to do the job that they were hired for.

I went to pick up a new computer monitor and it was very fast and efficient and the staff were very…read morehelpful and I was in and out within five minutes. I would highly recommend curbside pick up especially during these times.

Hi, I'm reaching out regarding a very disappointing experience I had at your Yonkers store…read more I made it extremely clear--multiple times--that I wanted a 15-inch MacBook Air. Despite repeating this over and over, I was still given a 13-inch model. For a purchase of this level, that kind of mistake is unacceptable. On top of that, the atmosphere in the store was incredibly unprofessional. Employees were messing around, cursing, and behaving more like it was a frat party than a place of business. It was loud, distracting, and made it difficult to get any real help or feel confident in what I was being sold. This entire experience felt careless and disorganized, and as a result, my order was handled incorrectly. Then I called to complain, and the person hung up on me. Upper management needs to get into this store ASAP

I been them for years. It depends on whom talk to. I bill I was told it would 131.00 now it's up…read more230 something. I husband passed away so check and couldn't give crap I have text when it would lower 131.00 . Like I said depends whom to and has empathy. I asked manager over aweek go for call back never call. But with mobile there great.

Paying $343 / month Tried to upgrade to " Fiber" through Optimum…read more Big mistake countless hours on the phone , several technicians ( all very nice. But could not fix the problem) Turned into the entire block didn't have service ... 6 days without any internet, phone or cable then Spotty service and today - here we go again -no service Just spent 18 minutes in the phone to be told he will escalate and some one will call me "maybe" tomorrow ?$&!$& Beyond frustrated with this company - Feel sorry for the customer service reps because they cannot fix issues but just hear complaints