I went to pick up a new computer monitor and it was very fast and efficient and the staff were very helpful and I was in and out within five minutes. I would highly recommend curbside pick up especially during these times. read more

Hi, I'm reaching out regarding a very disappointing experience I had at your Yonkers store. I made it extremely clear--multiple times--that I wanted a 15-inch MacBook Air. Despite repeating this over and over, I was still given a 13-inch model. For a purchase of this level, that kind of mistake is unacceptable. On top of that, the atmosphere in the store was incredibly unprofessional. Employees were messing around, cursing, and behaving more like it was a frat party than a place of business. It was loud, distracting, and made it difficult to get any real help or feel confident in what I was being sold. This entire experience felt careless and disorganized, and as a result, my order was handled incorrectly. Then I called to complain, and the person hung up on me. Upper management needs to get into this store ASAP read more

Totally unprofessional kids working there. Went in to buy a Nintendo Switch 2 and everyone was so unprofessional I decided to buy it online instead off Staples. It seems like they're hiring 18 year old senior year high school students... they really should be wiping floors at fast food chains. My friend got a MacBook Air 15" and we came home to unbox a MacBook Air 13"... actually hysterical how dumb these people are. She told probably 4 different employees (because they all kept leaving to joke around with their friends so we kept being passed around like a hot potato) that she wanted the big 15" laptop. I'm unsure as to why we come home and now we're stuck with a 13" laptop that I already have... what the heck. What a waste of money. read more

Best Buy - MacBook Air 13". Not all at what we requested. Or paid for. - Electronics Near Me - Yonkers, New York

This is the WORST customer service I have ever experienced! We ordered a very expensive tv and paid for delivery and installation. We ordered the tv 2 weeks ago. We were not told it wasn't in stock. When it became stocked we were not told as well. It was a wild goose chase to try and find out where the tv was. Once we had information that it was at the store, we were not able to schedule delivery. We could not schedule online so I called. Was on hold and transferred a bunch and finally spoke with someone. They said they "escalated the issue and would call me back within 12-24hr business hours." No one called. So I called again 3 days later and spoke with someone else. Same story. Was told I would get a call back within an hour. 4 hours went by and still no call. So I called again. Again with the transfers and hold and am told "we have escalated the issue and you will receive a call within 24-72 hrs." I had to say no. No more of this. It will have been 3 weeks since we ordered the tv and I now know that NO ONE WILL CALL ME BACK! So I had to cancel the order. Disgraceful. DO NOT BUY ONLINE OR IN STORE for an item that is large. It will not get delivered! read more

Had the most horrific experience purchasing TVs here. My father is sick in the hospital and asked me to replace the four TVs in his house before being discharged. I purchased all of the TVs and was told the soonest I could get an appointment for installation was 2 weeks later. Begrudgingly, I took the only slot available. Fast forward two weeks, the night before the installation, I still haven't received my 2 hour time window for the next day. I'm on hold with support two separate times and am then told that their two scheduling systems didn't communicate and we now need to reschedule the appt. Soonest is another 3 weeks out... no apologies, no offers to give any refunds or future discounts, and on top of it, the support call dropped and there was no way for me to contact them back. Do not buy TVs from Best Buy - you will be very disappointed by their customer support, delivery and installation services. read more

Waited 10 min. To make an appointment for installation of a dash camera bought at store. Even 2nd salesman could not help. Walked out. Poor service. read more

Drove from our convenient area to this location in Yonkers Central plaza to have a bad experience . We brung our elderly father to purchase a house phone that is an older way to be used and connected to wall. We found one that came with also one you can walk around with the home. It was multiple once's underneath a sign that said 79.99$. When we took it to the register it was 195$ with tax. When we took the cashier to the location she found that it was more than one phone under that price. Then she proceeded to get manager. Manager Freddy at this location suggested that customers moved items out of the proper location which made us feel as if we did something wrong . When all we did was grab item from location that had misinformed information. He said he can't honor the price or adjusted when clearly was an error on their part. He tried to intimidate me when speaking to me. And made me feel as if we did something wrong. It was unprofessional and unacceptable the way they handled the situation. I believe he should have matched the price that it was under. Instead we had 150$ for it. Which wasn't reasonable from 79$ that we had seen. Customer service was poor don't visit this location read more

Poor service. Tried to get dashcam installed in my car. There is no way to call the location directly you are routed to a call center. Showed up to appointment after being forced to prepay and they said they didn't have the right wires (even though I did the same thing at a different Bestbuy for my car the week prior without issue). Then had to wait in a 20min line to get a refund. Waste of time read more

Buyer Beware.... I purchased a Christmas Gift on line (Coffee Maker) on December 25. The item stopped working the other day as per the person I gave it to. Unlike Amazon who sand behind purchases for Christmas through January 31st. Best Buy only stands behind their purchases for 15 days. I learned the hard way it pays to purchase through Amazon vs. Best Buy. read more

The absolute single worst consumer experience of my life period! I purchased a 65 inch TV along with a wall mount and installation service December 18th. The sales rep at this particular Best Buy told me because of the holiday the earliest they could install was December 27th. That's 9 days out mind you but thought ok. This is when the circus started. December 27th comes I get a text saying they will arrive between 1 and 5pm. I get a second text saying it will arrive at 1:34 PM. Then radio silence. By 3:30 I am calling the 1-800 number to see what the deal is. I'm told by customer service that the order has been cancelled. I told them that was news to me. Three calls , three different reps and three different answers. One said the TV was not in stock. Another told me the geek squad employee had it but wasn't answering their phone when they called them. The only constant you ask? ZERO SOLUTIONS. I call the 1-800 number multiple times the next day because I asked the rep to escalate for me and they never called. Every time my call would mysteriously get disconnected. Monday I went into the actual store and the person their was little to no help and never called back when they said they would. Went back Tuesday and the manager that day (they seem to change daily no lie), helps out and thinking there is some traction I get a January 2nd installation date. Problem solved! Wrong. Jan 2 get a text that they will be at my home between 10:00-11:00. Then one saying 12:24 then one saying the installation was cancelled. The level of unprofessionalism here was epic. The retail store is one silo, customer service is the second, the geek squad the third, the third party they use is the fourth and management the 5th and none have the ability to talk to each other. Customer service cannot go into the stores or geek squads systems to see what the status is on an order so they are completely useless. The store cannot go into the geek squads system to see where in the queue a installation is so they are no help so each silo points a finger to the other over the issue meanwhile the customer suffers. The company is so siloed that even if someone working there had the ability to think outside the box they couldn't because the way the organization is set up makes it impossible. I told this days "manager" and I use that word loosely, to forget the Geek squad just send the TV and frame to my home and I'll figure out the mounting. They told me sure, January 7th. I'm like wait a minute this TV was supposed to be on my wall December 27th!!!! After receiving like the 13th hollow apology I gave up more for my sanity than anything else. The thing that really bothered me other then how poorly organized and run this shlock of a company is was that absolute lack of empathy on anyone on best Buys side. You can tell the inability to either look me in the eye and just say "hey, we screwed up and this is how we are going to fix it" made that glaringly apparent. I have no idea how Best Buy survives with a business model like this in place. I am going to do my small part to shout from the mountain top on how bad this place is to do business with. They are great at taking your money (almost $1.4K in my situation) but not so good on executing a transaction to fulfillment. In a word Best Buy you SUCK! Shame on you but obviously you could and do care less. read more

Eddie is my go to Sale Rep, if you want to go in and out of BB within 20 mins or less. That was my experience today, I suggest customers to do your own research and comparison, and know what you want before asking for Eddie. I went to BB today to purchase a Nintendo Switch, I knew for a fact it wasn't out in the open and was inside a show case. I waited in the electronic dept and no rep was visible. Eddie left his area to assist me, we had something in common and that was video games. He was polite, greeted me and knowledgeable on the products. He got my items and checked me out personally, skipped the line and wait; I was on my way home in no time to play video games. So again, do the research and comparison before walking into BB, it makes the transaction faster and quicker. Thanks for your assistance Eddie, til the next purchase read more

Best Buy - Nintendo Switch - Electronics Near Me - Yonkers, New York

Went in to buy a TV. Waited 20 minutes and asked several people but could not get anyone to help me. I left and ordered one on amazon.

The service I received was outstanding. Ricardo of the Geek Squad answered all my many questions and helped me pick a new laptop based on his recommendations. I felt like he really listened and understood my preferences. Andre, the supervisor, helped me recover my data due to a shorted motherhood, and had in-depth knowledge in diagnosing and personally taking care of my proprietary documents. I had great experience for a stressful last minute situation. I would recommend the Geek squad at this store. read more

Leaving one star for the pathetic delivery/haul away service. When delivery was made, guys told me they couldn't fit the old washer dryer on their truck. I had to reschedule. Reschedule included fridge haul away. But the guys showed up and told me they only had instructions to get the washer dryer. Now on hold 30 min to reschedule the fridge pickup. Also guys brought the wrong plug and no dryer vent kit for the install....ended up having to go to the hardware store to get the parts and hook up the dryer myself. Never using this company again and suggest you don't either. read more

Disappointed in Best Buy Corporate. Called the number listed on the internet today for the Yonkers Store. Asked the Rep to confirm they had the phone I wanted in inventory. He said they only had one left in the store. Suggested I purchase it online and then go pick it up, which I did. When I arrived, I discovered he had told me a series of untruths. He said he worked at the Yonkers location; that there was a one-year warranty on all Samsung phones; that there was a 30 day refund policy; that I could choose from several case styles currently in stock at the store; and that my data would be transferred by the Geek Squad for no fee. I arrived to pick up my order. I was advised that NO such employee works at that location. In fact, he is from a general call center at some other location and that the store HAS NO DIRECT DIAL?. There is NO warranty on this phone, unless I purchase one. There is a 14-day refund policy. There were NO cases in stock that fit this phone. And unless I had a Geek Squad subscription, there would be an $80 data transfer fee. Fraudulent practices. The only redeeming aspect was that the employees who were actually located at this store were engaging and helpful. But, LYING to phone customers in order to nail the purchase?? Shady policy. NO STARS for BEST BUY. read more

Customer service could not help. They terminated a free warranty due to a miscommunication. I mailed a certified letter to the CEO and I got no response. My next step is the Better Business Bureau. read more

I would give it a minus 5 if I could. I called the Geek squad for a tune up on my laptop. They made a mess of a few programs. I brought it in to the Yonkers store and they made it worse. The deleted programs and files. I asked to speak to the manager but was told she left for the day. The manager called the next day and told me to call the Geek squad at the 888 number. I asked for a full refund. They told me to hold on while they transfer my call. They hung up on me twice. DO NOT TRUST YOUR LAPTOP OR COMPUTER WITH THE GEEK SQUAD. Now I have to find someone to correct their errors. read more

Well the staff I. The store I love .. as for the policies of service You call , you feel well assured that all is fine even to the point of getting an email transcript of the entire conversation. Next you wait for the REPAIR SERVICE PERSON you intend to get only to see a delivery truck arrive in your driveway So I say what have you got for me? He says nothing. Me: What are you here for? He leaves - wastes my time but gets paid for the call This happened twice for the same appliance after telling the person at Geek Squad not to send a delivery person but a repair technician please I have the emailed transcripts to prove it. Since then I have heard nothing from them at all. And I only need a screw for my refrigerator door or new handle ? Unbelievable never get a service contract from them please save yourself the headache read more

I had the absolute worst experience ever in retail at this Best Buy. First there was a short line entering the store (because of covid). Short is deceiving because they wait for 10 people to come out before letting 10 people in. So it feels like you're standing out there forever. And forget about them requiring people to wear masks outside on line while waiting, or enforcing social distancing. As for the people on line, I guess you either get it, or you don't. I wouldn't have usually waited on line but I had purchased the item online and was there to pick it up. So I'm finally in the store and the guy behind customer service tells me I need to get on line and ask one of the people are the register to call someone to get my merchandise. This line took another 45 mins. There were two people at the register and only about 8 people on line but each person before me was a customer service case and took minimum 15 mins at the counter. Why isn't there a separate line for people like me who've paid for our merchandise. I finally get to her and the store is near closing already. Ridiculous how long it took me to get to this point. Nearly two hours and I stil didn't have my merchandise. So she tells me to wait as she calls someone to retrieve my merchandise. They make me wait another 15 mins only to tell me that the product I had purchased already wasn't available. And it's useless to get pissed or complain. Because they don't really seem to give a s**t. I was there for over 2 f***ing hours. The guy behind customer service was just standing there. The guy that told me to line up for the register. He could have saved me time at the start by just calling up for my order and letting me know it wasn't available. But no. He didn't want to. He was lazy. Best Buy usually has great service but The people at this Best Buy are lazy and don't care about wasting your time and inconveniencing you. On top of that the are arrogant and have horrible attitudes. And it wasn't just one person, it was every single employee I encountered that day. All they cared about was getting out of there. So stay away from this Best Buy. It's not the same as other Best Buy's. This was my first and definitely my last time at this branch. read more

Best Buy - Masks required - Electronics Near Me - Yonkers, New York

It truly is the Best Buy. Nuff said. Friendly staff, great selection, why go anywhere else?

John Nunez, Consultation Agent at Best Buy Geek Squad, 2478 Central Park, Avenue in Yonkers, thank you for your highly professional, skilled, and expert service yesterday when I visited your store! The product that I purchased was a simple and inexpensive Tracfone. You made sure when I asked for your assistance with activating the phone, that I left Best Buy with a working phone and I truly appreciate your help! Thank you very much for taking time with showing me how to navigating and activate my Tracfone. You are a true gem! Thank you! Sincerely, Michelle Williams read more

We had a warranty for a TV crystal UHD CU8000 and when the TV failed we went to redeem our warranty. Upon receiving our "new" TV we opened our box at home a discovered that this TV was given to us with no remote, no stand, and no chord to power the TV itself. So reasonably we went back to the store to discuss our grievance and was berated and treated as though we had stolen the TV and tried to swap it out for a brand new one. These employees of best buy central Ave are extremely un professional and embarrassed us in front of everyone af the store. It is safe to say we will never go back and will let everyone we know possible to never go to your store. read more

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Frustrated and disappointed I recently purchased 3 items from Best Buy on Central Ave with the assistance of Billy. Two of the items I purchased were appliances (refrigerator and stove). I obtained an email confirmation of my delivery for Saturday, July 7, 2018 between the hours of 12pm-2pm in which I disguarded my previous appliances. The delivery team arrived with a damage Samsung stove. One of the delivery team members contacted customer service and submitted pictures documenting the damages upon arrival. While he delivery team was in my coop I was contacted by a Geek Squad Case Manager Jasmine. She provided me with 2 options: 1. Keep the damage stove use it and I would have to contact Best-Buy on Monday to reschedule a delivery or 2. Have the delivery team bring the damage stove back to the warehouse and I (again) will have to contact Best-Buy for redelivery of the damage product they delivered to me. I explained that it was not fair to the customer and how am I responsible to contacting for something I did not do. I had already paid for my appliance but it's damage. At this point, I requested to speak to a manager and Jasmine instinct that she was a manager. After several request to spoke to her supervisor I was finally connected to Leo, assistant manager of Geek Squad. Leo provided me with the same options how Jasmine would contact me Monday morning to schedule delivery. Unfortunately, the superintendent was unwilling to take the risk and install the stove due the damages. As a result, I am left with a damage product and no means to cook. After the team delivery left I contacted my sales associate Billy. He gracelessly was will to assist after I explained the condition of the stove, lack of service and extra cost purchasing all my meals outside. Hours later I received a call from Lianna. She went through the schedule to try to step up an appointment for me on Mon, Tues and Wed unfortunately she was unable to pick a specific time. So, my appointment was scheduled for Thursday, July 12, 2018 from 8am-10am. At 9:33am I contacted Best-Buy customer service after not hearing from the delivery team. No one was able to provide me with the delivery teams eta as I had appointment at 10:45. I told someone will contact me in 15 minutes. To my disappointment I was contacted at 10:33am by another customer service representative who again was unable to provide me with an eta for my stove. I am completely dissatisfied and frustrated with the lack of consideration, poor communication and lack of customer service skills with this company. I still don't have a working stove today. read more

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The battery in my Apple 7 plus was in need of replacement. Setting up the reservation was not difficult and the diagnostic test proved that we had to wait for a replacement. Arriving today for the 11am reservation the young lady running the Geek Squad desk was swamped with people and handled each situation professionally and respectfully manning the desk alone at least while we were there. No problem was too difficult and every concern was addressed. Without her at this desk customers would not have had a five star experience like we did . She is to be highly commended. When the battery was replaced she made sure the phone had been updated and asked if we wanted the phone fuller charged. Best Buy customer service at least in this area was outstanding and the young man that replaced the battery did it in a timely fashion. Fran Lewis MJ network blog talk radio Just reviews MJ magazine read more

Yesterday I had an appt to install my GPS navigation by the geek squad at this location. I had an appt with LEO the only car installer at this location. He completely damaged my car. And Still left the installation not working to its full potential. First he broke my antenna wire and was able to fix it. After that it went all down hill ..... He butchered my dash board in two different areas My cruise control light is now blinking and not working..... My heater is no longer working..... My button to AC is broken My mic does not work He left a screw inside my ac vent There's a silver piece missing on my ac vent. ANN COMPILLO the manager at this location is not helpful is anyway and shows no empathy for te customers. What ever happen to the customer is always right???? Especially when there's proof of all these damages that were done. The manager defends her employee and does not care what so ever of how your feeling. When you see LEO run because he will put damages in your car then state he does not know what happen. I'm quite disgusted with these people and would not recommend anyone gets anything installed by Leo he is an incompetent worker and the manager is completely unprofessional. Everyone needs more training there. These works need to be reprimanded for there unprofessionalism. read more

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this location is a pitiful joke. i would rather travel to the best buy in midtown manhattan than deal with the terrible service here. staff is extremely unprofessional, disorganized and misogynistic. read more

I asked for assistance with, what could have been, a rather large sale for the employee. After ignoring me for 10 minutes, he spent the next 10 searching on his computer, all the while chatting with his co-workers about what to have for lunch. Finally, he said the product that would have made him a nice commission, was unavailable, and that I should try amazon. Go figure. read more

While the staff is most helpful, their geek squad is worse than one star! I have scheduled over 4x to have a tech come out and each and every time, they never showed! Maybe i should bill them back for my time wasted! A simple phone call would have been nice since I did pay extra money for this service and never even so much received a call back. Going forward, i will never buy any electronics from them and go directly to Costco! Ill put some for the install, much less painful! read more

We had the best experience at this Best Buy. Johnny was an excellent employee and did a great job helping us find a laptop. He was extremely knowledgeable and friendly. We truly appreciated the personalized attention. I would 100% recommend coming here due to the incredible employees. read more

I ordered Two (2) Tvs online and was promised a next day delivery date. Of course they never came and when I got in touch with Customer Service they were unable to tell me WHEN they would be delivered. Too many other better companies to work with. Spend your money elsewhere- I will. read more

This is an ok Best Buy, but a bit of a mess. The staff at the registers were super slow and they could've benefitted from a few self checks. Also, clean your store, it doesn't need to look shabby. read more

CAN'T RETURN!! I tried to return a monitor to the store, and they refused, only because I bought at Mount Vernon bestbuy Store, the manager(Name: Star) tell me I have to return to the same store. Well, then I return to Mount Vernon, and the worker who help me return the monitor said "they lie to me , I can return it to any Best Buy store". That hates my feeling. Don't go the store buy anything. Try other best buy will safe for you, and remember the managerName : star(sounds like that) read more

Awful customer service! Awful services including geek squad protection plan for iPhones! My screen cracked and on the written Policy it claims to "cover spills and cracks repairs" however, when you come in they tell you a completely different story and basically you have to buy an entirely new phone. Making matters worse it's a refurbished phone. how smart are these Geeks to not know their policy is misleading and false advertisement ! I would never recommend wasting money on their protection plan as it gives you no protection without having to pay full prices for any type of service. What is his insurance?! Stay away Yelpers! read more

Every time I enter this store they never seem to have what I'm looking for in stock. The staff is either too old to help you or too young to even care. I stood around in 3 departments and only one asked if I needed any help. After I hunted down an employee for help I had to wait 15mins just for a key. Now I understand this is the holiday season but 15mins was too long. This store only makes me want to go to another instead or order on amazon. read more

Pretty good service from the employees here. I am not normally a fan of Best Buy in general. Got an XBOX 360 here today, but it was not for me. Got the package with the 4GB KINECT BUNDLE. The deal was $299.99 and then there was an extra charge for 3 months of XBOX Live. I would come back here. read more

If at all possible, do not use Best Buy delivery option. They are using some sketchy 3rd party companies. One company arrived at my door after 10pm. Another delivery company y did not show up at the scheduled time, ignored the time that was entered in the my order number notes. When I telephone the number of the delivery guy, he could barely understand me, but read off my address and said that he would be at my home in 15 minutes. He never showed up. I had to go back to the store in Yonkers--2478 Central Ave to complained....and to reschedule for another week. Good luck speaking with someone in the store that you purchase your product from. Their phones lines into their stores are rerouted to what is supposed to be their corporate office, and these agents are no help--you will be transferred from one call center to another one. If you purchase a product, do have rely on their delivery service nor their phone customer service if you have any issues! read more

Dulce and Aaron on Geeksquad are the best. I have had service issues processed right before closing times when other stores, like Hartsdale, said they were too busy with an empty store, and no one on line. You might be able to pay a little bit less from anonymous retailers online but having good service and a place to take it to makes a big difference. I would be willing to pay a bit more for the good service but with price match you don't even have to. read more

I try to be completely fair in any review I type out on here and if something changes one way or another noticeably, I also like to mention it. Well this location has changed a bit.....for the better. I've been here several times in the last 2 months and have noticed changes. Gone is that horrid cuing area before the registers and in it's place is a rectangular register area. Only thing is that they need a line area. Even more than that, the employees have been friendly. Yes, I typed that right.....the employees have actually been friendly. It happened once, from the greeter, to the floor employee, and then at the register. I thought it was a strange fluke until it happened again......and again....and again. So whomever does the hiring here has actually started to hire GOOD employees who are FRIENDLY to customers. Took long enough! Parts of the store still need some work. They DESPERATELY need a price scanner in the aisles as the prices on the DVDs/Blu Rays at times do NOT match up to the register price or even the online price. They have some discs thrown in the "bargain" bin......but sometimes other customers toss stuff in there and you never really know what's what price. I recently bought a Blu Ray that stated $14.99 on the shelf tag (no price on the Blu Rays, just their Best Buy sticker) and when I got up to the register, it was $19.99. I'm not one of those people who'll bitch about such things (the movie is fairly new and I expected to pay $19.99 anyway), so it's fine. But each time I shop for discs here, it's sort of annoying to not know what the hell the prices are on several things. So yes, please get a price scanner or two in that area. They also need to deepen their movie libraries. I don't expect the cds to change, but the games could use a deeper title selection as well. If you're a movie fan like me, like most locations do these days, there are Best Buy Exclusives and such for some titles. Speaking of the game area, I was in there fairly recently and the employee was very friendly. He got information wrong, but still an employee being friendly in Best Buy is a good thing always. So Rome wasn't built in a day, but this location is getting better in several ways. Hopefully they continue this, as I would love to actually go to my closest Best Buy location (this one) without getting frustrated. And the last few times I've been here, I wasn't frustrated at all. That's a good thing. Keep it up! read more

Came here to do some Christmas shopping I was greeted by Will he was very knowledgeable about products & location of products in the store. He also was very friendly & brought me to items i was looking for. Not just pointed me in the direction. He even took the time out to help me make sure that i was buying the item that best fit my needs. Shopping here with Will's assistance was a breeze also there wasnt long lines. read more

In Short: Staff is amazing. Click on the names of the people giving this place a bad review recently. Rahat - One review Yahaira - One review J. H. - two reviews Robert B - four reviews, three of them one-star. See a pattern? Losers. Meanwhile, all the good reviews are from people who have plenty of reviews on this site. In other words, do not listen to these miserable self-important fucks. The staff here is outstanding. The kid that helped me with my TV and two other items on opposite ends of the store? Awesome. I barely moved; he did everything. The girls at the secondary counter that helped me when I needed to change a bill so I could tip the guys helping me get the TV in the car? Outgoing, laughing, friendly. And then there is Bell. I don't think he is the GM of the store but you sure as shit wouldn't have known that with how he was acting. I had to stand in the front of the store for a few minutes as they wheeled my purchase to the front and I watched him greet everyone sincerely, do about 15 different tasks, organize others, and be just about the coolest SOB you could possibly want in a store. So again, if you give this place a bad review, I blame you ... not them. read more