AWESOME! Big John is the best in Customer Service. I call him Johnny on the Spot! You need…read moreservice on your appliance and they are there! 5 Star Plus Plus Plus. Highly Recommend!

Big Johns is the best....He is professional, kind and very knowledgeable.....someone else would…read morehave come out and talked me into a new refrigerator. I would call Big Johns again and recommend him to anyone

Reasonable pricing, responsive customer service, thorough technician -- cannot more highly…read morerecommend! Fixed my 1962 Royal Rose after others had deemed it beyond repair. I am so glad I reached out to them and you will be too!

Belgrove was very responsive to our online inquiry and request for assistance. Having a vintage…read morestove in a historic building, with limited funds, Carlita offered an online consult. Didn't t know how that would go but it was Awesome. Step by step She walked us through taking pieces apart to expose areas of concern. She was patient, kind, and very thorough. Carlita enabled us to confirm safe operation which was enjoyed by many. Thanks Carlita!!

First time I contacted Jerel for several issues regarding a 13-year-old washer/dryer. We spoke over…read morethe phone, and he didn't charge me a separate diagnostic/home visit fee because he knew from my description what parts were needed and how long the repairs would take. He arrived two days later with the necessary equipment/parts and within less than two hours he took apart both machines and replaced the broken parts and moldy washer gasket and also vacuumed out the dryer since so much lint had accumulated around the burner that it could eventually cause a fire. Everything now working like new. Totally professional guy, easy to work with and worth every penny. He went over and above what was expected in every way.

One of the best service professionals I've ever dealt with hands down!!! Especially these days…read morewhen good help is hard to find. He's repaired my washing machine and oven door. Details... --on time --communicates issues and timing accurately --let's you know your options, even if he won't make as much money on a repair --comes when he says he will come --very responsive --very knowledgeable about home appliances and even some other stuff --professional and friendly --respectful of your home (cleans up any mess, takes trash with him, etc.) --reasonable prices Very happy with my service, and he will be my go to appliance repair professional.

Beware of this service, I paid them $173.96, they were supposed to refund me $48. I'm still waiting…read morefor the money and they haven't returned it, dishonest scammers. I've called so many times and I only hear that the owner will call me back, and he still hasn't called!! WARNING, WARNING.

Honest, experienced, straighforward! Give them a call if you need help! They really gave great…read moreadvice and saved me money!

After reading other reviews, I can only say our experience was unfortunately very similar. We spent…read moreover $1,000 on a repair for our Sub Zero, only to later discover that the wrong board had been installed. After that, he stopped showing up, stopped responding to calls, and became impossible to reach. I even attempted to pursue the matter legally, but he did not appear in court and the address provided turned out to be invalid. Very disappointing experience overall, and I would strongly encourage others to proceed with caution.

Stay away!! You call a USA appliance front and then they put you thru to Arabic appliance! The…read moreguy comes in and tells me he'll have the part by next day. Next day comes and he calls and say part won't be in till next day. Then he schedules 8am to 10 and I call him to ask where he is. He says I'm down in Yonkers(an hr and 20 min away). He says he'll be there. Next. It's now 2 hours and I'm still waiting and have got the run around every time I call to see where he is. I would have never used them had I known I was calling them originally. You find out when you write them a check. Which is another problem. $450 to replace a board I. The dishwasher? Stay away!

If i had written this review 3 days ago the rating would be 1 star. But as i am writing this now…read moremy feeling is happy to had settled a return/exchange issue with an item I bought. I recently moved and needed a lot of items due to covid19 i was left with limited options to physically go in-store to buy. Long store short i spent around $5k at PC richard. 1 of the items was a mattress that my husband and i liked when we tested it in store; we inquired about the return policy and was told we had a 90 day guarantee. Fast forward to 2 nights after delivery and i'm having serious pains in my neck and back. 4 nights of sleeping on this pillow top left me with a bruise on my leg. This was not the soft pillow top we had tried. We go in store to see about a refund as the store had no other models we liked; we are shocked to now be told its an exchange only. I asked for a manger (thank the heavens for getting me Jason Burgos) and was told that it would only be an exchange for another mattress. Jason was willing to spend time with me to address my concerns. I explained how we hadn't even taken the mattress out of the plastic and that it just wasn't a fit for us and that we had already bought a new mattress elsewhere. He allowed me to vent and didnt pay me lip service by making promises that he couldnt keep. He kept in contact and advocated for a compromise, a store credit to buy other items. 72 hours later after so much back and forth my credit has been approved. There should be more store managers like Jason. Willing to go above and beyond for a loyal long time customer. I sincerely appreciate all that he did. PC Richard should be aware that if not for his actions I had planned to return all the other merchandise and close my account. I suggest that if you have any complaints/concerns while shopping there talk to Jason, he's a straight shooter and gets 5 stars from me.

You customer is rude and obnoxious. I ordered a refrigerator and they said I needed someone to…read moremeasure the doorway. I told my salesman Abu I know the measurements of the door but he said it's store policy. That's where it goes down hill. I was given a time of 10:15 to 1:15pm on 12/3/2025. At 1:32 pm I call customer service and the gentleman was rude. He said I should have known that my appointment was changed a later time and if the tech wasn't here I should have know he was delayed on a previous delivery. But no one contacted me. I would never buy an appliance from them again. Taking time off work for a 5 minute appointment is ridiculous. When the guy gets to my home he wanted me to open my gate for him. He came in to measure the doorway and I had to stop him to tell him to start measuring. After he measured the doors and my broken refrigerator he asked me if I want a refrigerator. I am puzzled because I had to buy a refrigerator and make an appointment for them to measure the doorways. So I wasn't sure why he asked if I want a refrigerator. So I get a call the next day. I was told the item wont fit though my door and they guy didnt submit the measurements. But they will still deliver. I wonder what is your Net Promoter Score.

Called Dockery Appliance today for my oven repair. Doc said…read morehe could send someone over in 20 minutes. True to word Juma came, analyzed and repaired. Prompt, courteous and knowledgeable at a reasonably fair price. I highly recommend this local family business.

Another Dockery's visit (same day!) to service a GE refrigerator and another edifying experience…read moreconfirming the integrity of the most reliable repair service company I have ever had the pleasure to work with. All of my questions were expertly answered, and each step in diagnosis was perspicuously detailed. Informed by years of experience, Ijjumaa's chain of deduction and reasoning flows effortlessly. By the time he reached his conclusion, I felt no surprise and had a pretty good idea of the range of costs i faced. After clarifying my choices, he explained avenues for resolution and their practical (part options, time and logistics) and financial ramifications. He suspected that the $150 part (plus labor) was malfunctioning temporarily, having been frozen. Where Dockery's might have charged me for a part that was not working before removing it, they chose to invest in my trust by reinstalling the part and recommending a procedure to follow after he had left and the fridge had completed it's defrost cycle.

We were referred by our neighbors and couldn't be happier with our experience working with Hope…read moreKitchen! From start to finish, their team exceeded our expectations. They truly listened to our needs and delivered a kitchen layout that's not only stunning but also incredibly functional. We had a few unique challenges with our small space, but Shqipe's 30 years of experience really shined through--she came up with creative solutions that maximized both storage and usability. If you're looking for exceptional quality, thoughtful design, and amazing pricing we highly recommend Hope Kitchen. They're worth every penny and were way less than other competitors.

We purchased the display cabinets in December of 2023! It was in good condition and a good price!…read more The initial service that was given to us was also good! Before we sealed on the deal, it was agreed that the kick plate was missing and it would be replaced! Extra panels was needed and we agreed at a set price which later was changed by the same guy who set the deal in motion!! Our calls went unanswered or to voicemail! Our last call to check on the status of the above said mention didn't well!! The young man changed the price of the panel and refused to give us the kick plate he spoke to us not like the paying customers we were but more so like beggars on the street corner!!! We love our cabinets but not the terrible, disrespectful, and rude customer service that we received!!!