They were supposed to have an iphone, already in stock, available for me the same day. RUSH…read moreservice. I ordered online at 10am. Still said... PENDING ORDER at 6pm! Nobody answers the phones when the main Verizon service called on my behalf. AVOID THIS VERIZON for your own sanity.

We would scream but there's no one else to hear us. India the manager and yes I'm telling you her…read morename treated us terribly today. Apparently if you're on friends and family and you trade in your old phone for a new phone they want nothing to do with it because they did not make their commission. I didn't know any of that I'm not in charge of the friends and family account. I had an appointment which I tried to confirm but was unable to because Verizon's robots are not up to par. I had an awful experience and my husband got so angry that he had to wait outside the store. His blood pressure has been high, mine too, and to be treated like this by a massive company that has absolutely no sense of responsibility to their customers is disgusting. It's unfettered capitalism without any consequences whatsoever. If you're really not an authorized Verizon store then say that. Apple also lies and lies and lies and lies. They lie to me for decades telling me my phone couldn't be hacked but I didn't really believe it because I know who Edward Snowden is. He was a whistleblower who turned all his information about how the government is spying on all of us to a well respected journalist. He didn't sell his information to China or Russia. Whistleblower always get it in a bad way. So please never order a new phone from Verizon online. Go to the store yourself because they have plenty of phones there. It's not our fault that they can't explain anything and want nothing to do with any customer because they lost their commission. By the way we spent an extra $300 Plus buying chargers and all the little extras one needs for a new phone. Absolute torture.

I originally got my service and three phones at this location and I must say their service has been…read moreamazing, Whenever I have an issue with any of the phones I drive there and always get help with a smile and a thank you for being a customer, this is all you expect from a carrier, but the guys at this store in Ossining are a great group of young folks who know their business, so thank you for your help, so happy I left AT&T After 23 years Thank you

I went back to this t-mobile twice and had 2 great experiences. The gentleman were so helpful at…read moregetting me the information I needed to replace my phone. They also informed me about a special they had going on, that I was able to take advantage of. When I came back the next day one of the young ladies from my original review was there and she was STELLAR!!! I even called the store when I got home for additional help and she walked me through the process. Phenomenal!!!

the attwntion its very good, help me with everithing, crante and email for me, explain me plans,read more

Went in for a SIM card and could not get help. All the rep said was these SIM cards don't work…read morewith your iPhone. No attempt to call customer service or seek a solution. Sent me off to another store.

This boost mobile has 2 horrible employees. The lady's that work there do a horrible messing up my…read morephone 3 times. The guy that's in charge of the place is amazing. I for now on only play my bills in person with him. I had one experience with the lady that works there named Diana, who is horrible, knows nothing about the company, isn't helpful at all, messed up my phone bill 3 times

Best little verizon wireless store. Personalized service from Tom and his staff can't be beat. If…read moreyou're local, and have a family plan, it's like having your own mobile phone concierge.

From the owner: Verizon Wireless Authorized Retailer. We sell Verizon…read moreWireless related plan and products. Iphone, Androids (Galaxy, Droids, LG G3,) Apple Ipads, Android Tablets, Cell Accessories. Contact Transfer.

I walked into this store with my girlfriend to get her a new phone, and combine our accounts…read more Simple enough right? 2.5 hours after walking in, our accounts were duplicated and all messed up (still dealing with this a month later) and no phone. 5 or 6 other people walked in during this time with different issues... the guy behind the counter wasn't able to help a single one of them! Lots of "yeah... I can't access that" and "you have to call customer service for that." I'm telling you please don't go here, go to a real retailer (this location is just an "authorized dealer.")

Do not go here. It's a franchisee, not a real AT&T store. They tried to pull a bait and switch on…read moreme.

Ronny and Kishaun were great at took care of all of my needs found me cost savings on my bill and…read moregave me detailed options and explained the plan differences in detail

worst store I have ever been too. I changed from verizon to att&t. part of the change involved…read moretrading in my old phones to get two new. this store lost my phones on their own store. by the time they found my phones the promotiom expired. as far as I am concerned this store stole $2k from me and they refuse to help. I am in the process of reporting them to the better business bureau, as well as formal complaints to AT&T corporate. worst customer service ever!!!!!!

My sons iPad screen was completely shattered. I found Roaming Repairs on Yelp and they had some…read moreexcellent reviews. I was in touch with Edgar and his response was almost immediate. He gave me a very competitive quote and explained the service to be done. He met me locally and was able to pick up my device, fixed and returned within hours. I was very pleased with his professionalism and honesty. I highly recommend him for a plethora of broken screen devices or even other tech issues you may be having with your devices. He is the right man for the job and I will be definitely be using his services if need be moving forward.

quick response and repair time and comes to you. I would highly recommend this business.read more

Great service! Greg was super helpful while I was getting a new phone. I asked a lot of questions…read moreand he answered them comprehensively and didn't try to upsell me. I probably changed my mind 8 times, and Greg didn't skip a beat. I really appreciate his service, and how he accommodated me while the store was full and he was serving multiple patrons. Great store.

Absolute worst customer service. I have been waiting an hour to pick up devices. Not acknowledged…read moreby any of the workers. I understand they are helping others but a greeting is only natural. Only two on a Saturday which is insane. Approached one of the workers as to how long it will take and responded with a complete attitude.

I rarely write reviews, but I had to take a moment to shout out Edwin at Verizon for being an…read moreabsolute rockstar. From the second I walked in, he treated me like I was the most important person in the world. Not only was he incredibly knowledgeable about every product and service, but he also took the time to explain things clearly, patiently, and with genuine care. Edwin didn't just solve my issue--he went above and beyond to make sure I walked out with the best possible setup for my needs. He anticipated questions before I even asked them, found ways to save me money, and made the entire process completely stress-free. Honestly, I felt like I was being helped by a friend who just happened to be a tech genius. If Verizon had a Hall of Fame, Edwin would already have a plaque. If you're ever at Verizon and lucky enough to get him, just know you're in the BEST hands. This guy is next-level amazing.

Went in to upgrade my iPhone, Thomas was wonderful and helped me throughout the entire process, he…read moreeven transferred all my data