I have been to this Verizon store several times over the past month and I've had the opportunity…read more to work with all three gentlemen, Mike, Nick and Nick. Each time they provided me with exceptional service. They were patient and understanding with all of my questions and "issues". They did everything they could to find the best solution for me. I'm so happy they are so local and will most definitely be returning to Chappaqua for all of my phone and Verizon needs. They were also very conscious of Covid guidelines and wore masks at all times. The store also had multiple hand sanitizing stations. Thank you guys!!

Watch these guys like a hawk. Added serval streaming subscriptions to my account without…read morepermission. I'm sure there is pressure from corporate so half the blame goes there. Took me several hours to get it corrected and credited back.

Excellent. I came…read morehere specifically for Matt, who had helped me in another location - and of course it was another great experience at a Verizon location. On this day it was adding a line and finally upgrading my "old" phone. This was in May, so I'm a little late posting this review. As usual, Matt was great and was a tremendous help. This location is a little farther from me, but totally worth it. Inside was clean, organized, and neat. They had the accessories I needed as well. Parking is in the rear - there are doors in the front and back for convenience. Overall another great experience with Verizon and in large part thanks to Matt M. I'm quite certain I'll be back.

I would give this store negative stars if it was an option. During my visit everything seemed good,…read morewith apparently knowledgeable and attentive staff. But then problems started to arise. I was promised that a device that was not in stock would be mailed to me, then found out that was not the case. I had to have someone go to the store for me because I couldn't make it. Of course, when I started getting my bills I noticed moreproblems. My charges were not close to the amount I was promised. I contacted Sandeep to help out, and he was initially responsive and said he would straighten it out, but after he "straightened it out" my bills did not reduce AND I was charged a one-time fee of hundreds of dollars on top of not getting the discounted rate I was promised because he removedd my promotions (he said he had to remove the "wrong" promotions to get me the correct ones, but Verizon advised me that I just lost one promotion and my monthly bill would be the same inflated amount. The whole thing was 100% a scam and I will certainly never do business with this store again and recommend that no one go here.

These dudes are the bad arses of mobile phones. Any questions relating to mobility, these guys…read morehave the answers. I spent over 5 hours on the phone with the morons at T-Mobile and about 1 minute with Motorola in an attempt to unlock my SIM so I can use the phone that was sold to me based on the fact that you can use it "all over the world". What took me five minutes to learn at Manson Group in Suffern, 5 hours with T-Mobile could not solve. Any future mobile phone business goes to these fine men.

Great service from Adrian. He walked me through my options and ended up saving me money on a family…read moreplan with a new line. Highly recommend this place, especially Adrian!

Gotta say, I had a great experience here. Gerard helped me, and he broke it down about everything…read more Lol, he answered questions I didn't even know I had. It was a great experience that I would recommend to anyone.

They are the worst , took $60 off my debit card and I'm not a customer. The staff is horrible liars…read morethe number for them is 18009378997 . I have yet to receive my money back as promised, this is unbelievable. I'm completely pissed off, I will be contacting the BETTER BUSINESS BUREAU.

I am IMPRESSED! I was shopping in the plaza and I saw an ad for a promotion they were having in the…read morewindow and I decided to go in and inquire about it. When I walked into the store I was cheerfully greeted and noticed the employees wiping the phones down. The store was quiet, only the employees and I; which was actually great because of COVID going on. I asked about the promotion and they told me what to do (don't feel like typing that part out lol) so I said thank you and I would come back. I came back the next day and brought my old phone in and let me tell you, the employees are on point!!!! They remembered my name when they greeted me, the store looked very clean and promptly got to work on setting up my new service! One of the employees Mia, helped me pick an awesome phone case that was similar to my old glitter one. I even spent a little extra on accessories to go with my new IPhone. (AirPods, Insurance (accidents happen) and the Mag Charger. I was so pleased with my service and I love my new phone. (I didn't know the differences between the Pro Max and the employee Elijah happily explained and I went with the 12 :) I am so happy with my purchase and service that I will even go in to say hello to them after I do my food shopping at Stop and Shop. This is an awesome store and if you are looking for a personalized, clean, COVID friendly experience; choose washingtonville tmobile! Thanks!

If I could give 0 stars I would. Place is open till 7:00pm and upon arriving at 6:30pm doors were…read morelocked and I was ignored by the employees inside. Extremely rude as I stated I only needed a phone case, and was ignored and told I was not getting let in. 0 stars for me as these employees were extremely rude and unhelpful.

This occurred in 2017 but forgot to review. I walked in to get some info on current plans and…read moreiPhone models. The kid behind the counter thought he could discourage my wife and I from buying an iPhone at the Apple Store instead of this location, claiming that the Apple Store iPhone may not work with Verizon's network. I knew this was a lie, and walked out.

Staff was nice. Came to return something and the person made it quick and easy. Tidy facility.read more

Horrible customer service!!!! Lies!!! They make…read moreappointments with you that they do not honor and when you call it takes forever to speak to a person and then they tell you more lies. I have so far lost 2 days of work and a doctor's appointment due to optimum's lies.

The team here was super helpful. They were able to fix a switch that was broken when no other tech…read morerepair would look at it! Everything is working now and I'm happy i don't need a replacement.

I've had plenty of bad experiences at a variety of different places but this is the one I feel most…read morecompelled to write about. This chain business is the only one that takes my families phone insurance within 40 miles of me. The lack of communication between employees to customers is appalling, it makes customers like myself feel un heard and incredibly inconvenienced. Had they communicated with me the first appointment I had booked I wouldn't have had to come back the next day for a second appointment and still not receive the service I needed if they had just communicated certain things I needed to take care of to have my phone serviced before I wasted 60 miles of gas.