Horrible customer service!!!! Lies!!! They make…read moreappointments with you that they do not honor and when you call it takes forever to speak to a person and then they tell you more lies. I have so far lost 2 days of work and a doctor's appointment due to optimum's lies.

If I could give zero stars I would. Optimum convinced us to install fiber in the house but the…read moreinstallers totally botched the installation . Rather than going through the basement and hooking up to the modem in the kitchen, they ran black wires on the outside of the house, up around the door frame and into the house and significantly damaged my house by drilling 30 holes into the clapboard. They can back and redid the installation the right way, but I had to have a painter come to repair the holes and paint the clapboard. It cost me $300 for this. I was told I would be reimbursed for this and have called numerous times. I get the run around. I've called many times, spoke to all different people and have been told that "the installer who did the botched installation will have to pay me out of his own pocket" -- meaning the technicians who come to your house do not work for Optimum but are subcontracted out by some other comany. I did not know this. But no one will tell me the name of the technician who came or how to get in touch with him. They continue to skirt this issue and I have not been reimbursed for damage they did to my house.

They were supposed to have an iphone, already in stock, available for me the same day. RUSH…read moreservice. I ordered online at 10am. Still said... PENDING ORDER at 6pm! Nobody answers the phones when the main Verizon service called on my behalf. AVOID THIS VERIZON for your own sanity.

We would scream but there's no one else to hear us. India the manager and yes I'm telling you her…read morename treated us terribly today. Apparently if you're on friends and family and you trade in your old phone for a new phone they want nothing to do with it because they did not make their commission. I didn't know any of that I'm not in charge of the friends and family account. I had an appointment which I tried to confirm but was unable to because Verizon's robots are not up to par. I had an awful experience and my husband got so angry that he had to wait outside the store. His blood pressure has been high, mine too, and to be treated like this by a massive company that has absolutely no sense of responsibility to their customers is disgusting. It's unfettered capitalism without any consequences whatsoever. If you're really not an authorized Verizon store then say that. Apple also lies and lies and lies and lies. They lie to me for decades telling me my phone couldn't be hacked but I didn't really believe it because I know who Edward Snowden is. He was a whistleblower who turned all his information about how the government is spying on all of us to a well respected journalist. He didn't sell his information to China or Russia. Whistleblower always get it in a bad way. So please never order a new phone from Verizon online. Go to the store yourself because they have plenty of phones there. It's not our fault that they can't explain anything and want nothing to do with any customer because they lost their commission. By the way we spent an extra $300 Plus buying chargers and all the little extras one needs for a new phone. Absolute torture.

I originally got my service and three phones at this location and I must say their service has been…read moreamazing, Whenever I have an issue with any of the phones I drive there and always get help with a smile and a thank you for being a customer, this is all you expect from a carrier, but the guys at this store in Ossining are a great group of young folks who know their business, so thank you for your help, so happy I left AT&T After 23 years Thank you

I went back to this t-mobile twice and had 2 great experiences. The gentleman were so helpful at…read moregetting me the information I needed to replace my phone. They also informed me about a special they had going on, that I was able to take advantage of. When I came back the next day one of the young ladies from my original review was there and she was STELLAR!!! I even called the store when I got home for additional help and she walked me through the process. Phenomenal!!!

Went in for a SIM card and could not get help. All the rep said was these SIM cards don't work…read morewith your iPhone. No attempt to call customer service or seek a solution. Sent me off to another store.

the attwntion its very good, help me with everithing, crante and email for me, explain me plans,read more

This boost mobile has 2 horrible employees. The lady's that work there do a horrible messing up my…read morephone 3 times. The guy that's in charge of the place is amazing. I for now on only play my bills in person with him. I had one experience with the lady that works there named Diana, who is horrible, knows nothing about the company, isn't helpful at all, messed up my phone bill 3 times

Best little verizon wireless store. Personalized service from Tom and his staff can't be beat. If…read moreyou're local, and have a family plan, it's like having your own mobile phone concierge.

From the owner: Verizon Wireless Authorized Retailer. We sell Verizon…read moreWireless related plan and products. Iphone, Androids (Galaxy, Droids, LG G3,) Apple Ipads, Android Tablets, Cell Accessories. Contact Transfer.

I walked into this store with my girlfriend to get her a new phone, and combine our accounts…read more Simple enough right? 2.5 hours after walking in, our accounts were duplicated and all messed up (still dealing with this a month later) and no phone. 5 or 6 other people walked in during this time with different issues... the guy behind the counter wasn't able to help a single one of them! Lots of "yeah... I can't access that" and "you have to call customer service for that." I'm telling you please don't go here, go to a real retailer (this location is just an "authorized dealer.")

Do not go here. It's a franchisee, not a real AT&T store. They tried to pull a bait and switch on…read moreme.

My sons iPad screen was completely shattered. I found Roaming Repairs on Yelp and they had some…read moreexcellent reviews. I was in touch with Edgar and his response was almost immediate. He gave me a very competitive quote and explained the service to be done. He met me locally and was able to pick up my device, fixed and returned within hours. I was very pleased with his professionalism and honesty. I highly recommend him for a plethora of broken screen devices or even other tech issues you may be having with your devices. He is the right man for the job and I will be definitely be using his services if need be moving forward.

Edgar's customer care was excellent. He was responsive, highly efficient, professional and easy to…read morework with.

Great service! Greg was super helpful while I was getting a new phone. I asked a lot of questions…read moreand he answered them comprehensively and didn't try to upsell me. I probably changed my mind 8 times, and Greg didn't skip a beat. I really appreciate his service, and how he accommodated me while the store was full and he was serving multiple patrons. Great store.

Absolute worst customer service. I have been waiting an hour to pick up devices. Not acknowledged…read moreby any of the workers. I understand they are helping others but a greeting is only natural. Only two on a Saturday which is insane. Approached one of the workers as to how long it will take and responded with a complete attitude.