I originally got my service and three phones at this location and I must say their service has been…read moreamazing, Whenever I have an issue with any of the phones I drive there and always get help with a smile and a thank you for being a customer, this is all you expect from a carrier, but the guys at this store in Ossining are a great group of young folks who know their business, so thank you for your help, so happy I left AT&T After 23 years Thank you

I went back to this t-mobile twice and had 2 great experiences. The gentleman were so helpful at…read moregetting me the information I needed to replace my phone. They also informed me about a special they had going on, that I was able to take advantage of. When I came back the next day one of the young ladies from my original review was there and she was STELLAR!!! I even called the store when I got home for additional help and she walked me through the process. Phenomenal!!!

Ronny and Kishaun were great at took care of all of my needs found me cost savings on my bill and…read moregave me detailed options and explained the plan differences in detail

Ronny is great and helped us select the right phones and the right plans. He even helped us upgrade…read morewhile actually reducing our bill.

They were supposed to have an iphone, already in stock, available for me the same day. RUSH…read moreservice. I ordered online at 10am. Still said... PENDING ORDER at 6pm! Nobody answers the phones when the main Verizon service called on my behalf. AVOID THIS VERIZON for your own sanity.

We would scream but there's no one else to hear us. India the manager and yes I'm telling you her…read morename treated us terribly today. Apparently if you're on friends and family and you trade in your old phone for a new phone they want nothing to do with it because they did not make their commission. I didn't know any of that I'm not in charge of the friends and family account. I had an appointment which I tried to confirm but was unable to because Verizon's robots are not up to par. I had an awful experience and my husband got so angry that he had to wait outside the store. His blood pressure has been high, mine too, and to be treated like this by a massive company that has absolutely no sense of responsibility to their customers is disgusting. It's unfettered capitalism without any consequences whatsoever. If you're really not an authorized Verizon store then say that. Apple also lies and lies and lies and lies. They lie to me for decades telling me my phone couldn't be hacked but I didn't really believe it because I know who Edward Snowden is. He was a whistleblower who turned all his information about how the government is spying on all of us to a well respected journalist. He didn't sell his information to China or Russia. Whistleblower always get it in a bad way. So please never order a new phone from Verizon online. Go to the store yourself because they have plenty of phones there. It's not our fault that they can't explain anything and want nothing to do with any customer because they lost their commission. By the way we spent an extra $300 Plus buying chargers and all the little extras one needs for a new phone. Absolute torture.

Horrible customer service!!!! Lies!!! They make…read moreappointments with you that they do not honor and when you call it takes forever to speak to a person and then they tell you more lies. I have so far lost 2 days of work and a doctor's appointment due to optimum's lies.

If I could give zero stars I would. Optimum convinced us to install fiber in the house but the…read moreinstallers totally botched the installation . Rather than going through the basement and hooking up to the modem in the kitchen, they ran black wires on the outside of the house, up around the door frame and into the house and significantly damaged my house by drilling 30 holes into the clapboard. They can back and redid the installation the right way, but I had to have a painter come to repair the holes and paint the clapboard. It cost me $300 for this. I was told I would be reimbursed for this and have called numerous times. I get the run around. I've called many times, spoke to all different people and have been told that "the installer who did the botched installation will have to pay me out of his own pocket" -- meaning the technicians who come to your house do not work for Optimum but are subcontracted out by some other comany. I did not know this. But no one will tell me the name of the technician who came or how to get in touch with him. They continue to skirt this issue and I have not been reimbursed for damage they did to my house.

Best boost mobile or any other wireless phone shot in town, I will like to recommend this store a…read morelot,

Gotta say, I had a great experience here. Gerard helped me, and he broke it down about everything…read more Lol, he answered questions I didn't even know I had. It was a great experience that I would recommend to anyone.

Ben French is Rude Patronizing and Condescending and he was absolutely wrong regarding what was…read moreavailable for an upgrade on both my cell phone and on my plan. he obviously did not want to help or have me as a patron and was making throat slashing motions behind my back to another salesperson - which i saw as i turned to look back at him. He has been reported at length to AT&T customer service. Customer service related that there was indeed a National upgrade offer that he should have known about and offered. According to AT&T customer Service they are a "RESALE VENDOR" not a corporate AT&T store. So they were probably only offering what they make higher profits on! SERIOUSLY GO TO WHITE PLAINS, MT KISCO OR BRIARCLIFF DONT WASTE YOUR MONEY AND PUT UP WITH RUDE INCOMPETENCE.