L ordered a Sharp Elite Pro 70" almost 9 years ago and we had it professionally installed. We were invited to their shootout before making our final decision. Robert was very nice and answered all of L's questions and met his crazy demands. So we had excellent service. We still have that TV today and it's in perfect condition even after moving and even kept it in storage for a bit. read more

Amazing service and expert advice! Robert was incredibly knowledgeable and helpful. He guided me through all my options, gave me excellent advice, and helped me confidently decide on a 100" panel. I couldn't be happier with the experience. Highly recommend this place for anyone looking for expert assistance. Shipping across the country was not a problem as I'm on the other coast and they provided me with detailed tracking information and used a great carrier. I'll be calling Value Electronics for all my future AV purchases and already recommended them to a good client of mine who is looking to build a theater room in his new home. read more

TOTALLY IGNORED! I spoke to Robert the owner on the phone, he is really nice and friendly. He said he would be there later that afternoon but wasn't when my wife & I went over. His wife Wendy brought us across the street to see an LG projector and screen. She seemed a bit reluctant to take us at first, but opened up after awhile. Robert emailed me with a proposal that night, of which I didn't need a cabinet at all (don't know why that was included). Seemed fair! But my cousin that night got me a great deal (50% off!) on the projector through a website through his job once I knew I liked it earlier that day at Value. So I emailed Robert back to say I won't be purchasing the projector from him based on the insane deal my cousin got me. BUT I would still like to purchase the 110" screen, an entire audio system AND to install and calibrate it all! I emailed him TWICE with no answer, called THREE times with no answer and even left a voicemail with no return call. I am really surprised because they have a beautiful shop, very friendly no pressure sales approach BUT they don't care for my business at all. I was about to spend roughly $7,500 on the above mentioned equipment and services but maybe they were mad that I didn't want to buy the projector from them so they didn't return my calls out of spite and blew $7,500 in other sales? I still had to see the screen and discuss the services they can offer me and possible audio equipment? I don't know why, but I am so disappointed I was totally ignored after a nice visit with my wife with great conversation as well! Good good people, but either spiteful or don't care for smaller sized sales. Regardless, i waited 3 days for someone from Value to get back to me after so many attempts on my part but gave up and I just spent over $7,500 on those items at a Long Island big box store today. I will continue to watch Robert's great YouTube videos as he is a pleasure to watch his love for a/v as I do! read more

Odd place to go for hifi equipment. I was interested in B&W 805 D4's, which they have on the showroom floor. I asked to listen to it with a Naim amplifier (which they also have on the floor). I asked four separate times over a period of two months, and they always promised me that they would set it up for me. It's always a good idea to listen to hifi equipment before investing in a large purchase. Eventually I gave up and went elsewhere. Also, I had multiple conversations with the owners who don't seem to know anything about hifi. When I asked about tube amps, the husband (it's run by a couple) told me tube amps are no longer manufactured and that I would have to buy used. I know off the top of my head a few dozen tube amp companies that are still going strong, I had just bought my son one a week earlier. When I mentioned this, he said I must be mistaken. His wife is the audio expert, but she still couldn't answer any of my questions about the Naim Uniti series. My suggestion - find somewhere else to buy hifi. I've since gone to 5 more stores, and had wonderful listening sessions with several speaker/amp combos. read more

Horrible service! They appeared to be helpful when I was purchasing an Expensive tv, but we're VERY unhelpful, rude, uncommunicative and dishonest when I had issues that had to be resolved. Tried to support local business, but am appallEd at their lack of good customer service. STAY AWAY! Sad that a local store wasn't willing resolve any problems. Please save your money and shop elsewhere. read more

For years I would walk by the beautiful televisions snd audio equipment that was displayed in the windows of Value Electronics. I thought that their HD /LCD televisions had to be way out of my price range until one day I saw an ad they placed in the local paper showing that their Sony televisions were less than the ones I was considering buying at one of the discount superstores on Central Avenue. And they were offering free installation! We bought a gorgeous large screen television that their technicians installed! What's more incredible, when they came to our house and realized I had the wrong sized wall bracket, they installed a new one and didn't charge me for it. Value Electronics's owners Robert and Wendy Zohn are caring and dedicated professionals who really want their customers to be happy with their purchases. And given the pandemic, having the highest quality audio and visual equipment can make staying at home a joyous experience! If I could give Value Electronics's 10 STARS! read more

The worst customer service I have ever experienced in my life! I was referred to this company by www.lg.com because the tv I was trying to order was out of stock. The website said that I could order the same tv through Value Electronics because they had it "in stock" the I stock sign was lite up and spinning happily. After ordering the tv from Value Electronics and waiting a week for the shipping information I called them and was told that they don't have the tv in stock! When I explained my frustration about mislead with how I came to them I was reassured that they were a good business and I chose to stick with them for my purchase of a $5,500 tv. Worst mistake, ever. There were many more problems that I won't get into now because this is already too long. I will just say that Wendy and Robert will both tell you whatever you want to hear to get you off of the phone. They never follow up with you no matter how much you ask them to. They make promises and don't come through and don't follow up until you call them and then they apologize and give you another meaningless promise that they'll do better. Awful awful business. read more

When I heard that Robert finalized a deal with Panasonic to sell a limited number of their Hollywood 4K OLED display monitors to US consumers, I was ecstatic. I quickly called Value Electronics to see if they had any 55in GZ1000U available. Fortunately enough, Robert had one left. Robert and Wendy were fantastic! Everything went smoothly. I will definitely be a repeat California customer! For those who don't know, Panasonic no longer sells TVs in the US markets so this announcement is huge! These LG OLED panels are hand selected by Panasonic to reduce OLED panel issues like dirty screen effect, no ABL issues, no tinting, and minimal to any vertical banding. No calibration was needed as it comes colored accurate out of the box. This is because it takes six months for Panasonic to work with Hollywood color scientist to fine-tune the processor to Hollywood picture performance standards. This is why Value Electronics sells the previous year models. Just one more thing, these TVs do not have any smart app features so you will need an Apple TV or fire stick. Robert was kind enough to throw in a free Panasonic UB-820 4K DVD player with my GZ1000U purchase to compensate for the lack of smart features on the TV. I can fully attest that these Hollywood professional Panasonic OLEDs are the best in color accuracy and clarity! Yes, the price is high but the picture performance justifies the cost. read more

See all

Robert... that is totally not true! We spoke with you numerous times about the problem. The problem was NOT with my Wi-Fi. It was a problem with our practically new tv that you never helped us with a solution. Instead, you lied and strung us along. Sad that you cannot take responsibility on something that was your responsibility. What ever happened to customer service? read more

My purchase with Value Electronics couldn't had been more pleasant & easy. Robert & Wendy were always available to answer any of my questions. They were so helpful in giving me the best deal. Living out of state I was apprehensive on having my Sony A95K delivered. The delivery carrier was so careful & everything went smoothly without a hitch. For now on V. E. is the go to place for my purchases & value. Thank you Robert & Wendy PhilM read more

Ordered a TV with Robert & it couldn't have gone better. Got an amazing price. They cover shipping AND tax! TV came right from the manufacturer so it was packed perfectly and came really fast. Super happy I bought from a small business and not giant chain. read more

We bought an expensive TV from them that was delivered in Florida. We found the screen was cracked. It is Sony's policy to not accept a return because they said it left the factory in Mexico perfectly. The owner, Robert, went to bat for us and got them to take back the TV with the broken screen and we got a full credit. They really helped us and we would have been up the creek just dealing with Sony by ourselves. It did not cost us anything. By the way I am sure this TV was not broken by the installers but if you every buy a large TV 75 inch be very careful because the manufacturers do not give any kind of warranty. read more

Update: I received a Fedex Ground shipping notification today, 10 days after placing the order. They also followed up with an email to say that they couldn't expedite by airfreight because it was too expensive. I can understand that. In the overall scheme of things, it is only a piece of entertainment equipment. A few days of delay won't ruin my life :-) I will increase the star rating to three. Two stars seems too harsh for a few days of delay and shoddy communications. read more

Have purchased many flat panels from Robert here and at the old location over the years,and find both Robert and wife Wendy extremely professional, knowledgeable and curtious.The new store is beautiful and is always changing,if your in the market for a new display or audio system,don't hesitate to visit or call,you wont be disappointed!!! read more

See all

I really wanted to like this shop, and use them again, but wow what a bad experience. Customer service is incredibly slow. The installer was perfectly nice, but I quickly realized that I knew more about the devices he was installing than he did (and I only knew a little). Not terrible people, but terrible experience. read more

I bought an LG 65" 4K HDR Smart AI OLED TV With ThinQ and had Value Electronics do a custom installation. Robert was amazing to work with and was extremely knowledgeable! The techs that came to mount my new TV were professional, friendly and fast. It was up in less than an hour. BTW, this tv has all the apps you could want, and the smart remote is amazing with the voice control. I recommend VE for your electronic needs. read more

Absolutely horrific company to deal with. Ordered a BDi Media Console from them and had to cancel after multiple lies about delivery. Twice they had me sitting around the house all day waiting for a delivery that never came, only to find out that they scheduled the delivery without ever even having the product in their possession. They were not even sorry that they wasted my time. On top of that, their pricing for any type of install is highway robbery. I found all the items they wanted me to buy on Amazon for less than half of what they wanted to charge. I also found licensed electricians to do the work for 30% less. Simple, do yourself a favor and stay away! read more

I received a damaged OLED TV from Value Electronics. The owner promised me that the TV would be insured for its full value. These are his actual words: "Yes, we insure the delivery for the full value. " After the TV set arrived with a bent screen and a cracked frame with the inner components visible through the crack at the bottom, I contacted the owner to start an insurance claim. He was unresponsive to my request to make an insurance claim, so the burden fell on me to pursue the claim with the shipping company. After months of jumping through hoops with the freight carrier, I learned to my dismay that the owner had failed to insure the TV as promised. I contacted the owner and he denied that he promised to insure the shipment for its full value. Then, when I showed the owner written proof of his promise to insure for the full value, he said he did not feel responsible for the damage. read more

Selecting Value Electronics was a mistake. I wanted to help my elderly parents buy a new flat screen TV that they could see better and had already done research via Consumer Reports. Making the purchase at Value Electronics was intended to give them a service option; someone to call if there was a problem. The store claims to be helpful in this regard but they are not. When the LG 42" TV started to malfunction within a week of purchase the charmless woman at Value Electronics was uninterested in providing help. LG sent a representative since the TV was still under warranty and told them the set was damaged or defective with loose parts inside. Would Value send someone to pick up the non-working set? No. They said they had another LG TV but wouldn't do anything about assisting with the process of exchanging the sets. This is why the "little guy" goes out of business! What exactly do they offer the consumer? It turned out that they didn't even have another set! They didn't know their own rather limited stock. Return and refund have proved difficult. Avoid these people. read more

QN75Q9FN I purchased 75" Smart QLED 4K Ultra HD TV with HDR (2018 model) I shop for BDT Media center console, ended up buying this amazing TV along with BDI as well pedestal stand. Wow! This TV is incredible. Setup was a breeze and the picture is stunning. The price reduction made it even less than the local discount Big BOX store Best Buy and PC Richards .Greatest quality TV I've ever had. Enjoying every bit of it watching 4K UHD Direct TV broadcasting,Pixels quality on it so far but even at that its much better than my previous. Speaking of installer team AMAZING!!!!! took their time removed the existing system, installing the new TV, cable management configuration incredible, far better than those genius guys want be at BEST BUY and PC.Richards.Pros: -very clean looking design -amazing picture quality kudos to SAMSUNG, Robert and Wendy absolutely amazing team, very knowledgeable about their product line, customers should shop this store rather than BIG box store, I would extremely recommend everyone to go here to shop, they have huge sections of Media console, audio equipment's and High end brand name Tv's. read more

See all

I bought a Pioneer Kuro from Robert and Wendy many years ago alongside a Pioneer Blu-Ray. This is likely the best store in the entire country to buy av equipment from. Robert and Wendy are amazing to deal with and provide top notch service. They have literally every important TV on display and provide an environment that allows you to compare sets side by side in darkness with the same source material. You simply can't do that a big box store. There's simply no substitute for comparison viewing. Further, Robert is one of the country's foremost experts on video. His expertise and advice is second to none. I bought my tv, they had it delivered to me and they arranged a superb installation done by a true pro- not some amateur the big box store use. They also offer literally the best calibration you can buy done by a true video engineer. This is for serious enthusiasts who appreciate the difference it makes. The reason I've waited so long to review is I like my Kuro and waited for something better to come out. That's finally happened with the LG/Sony 2017 4K OLED. I'll be going back to Value Electronics for my new set. They charge the same you'd pay on Amazon or anywhere else but offer so much more. I wish there were similar brick and mortar stores left for similar goods where expertise and a hands-on-experience are crucial. read more

I'd like to thank the staff at value electronics for taking the time to set up a demo between the 2021 flagship model television the Samsung QN900A & Q90A & Sony A90J the staff is knowledgeable and layout the pros and cons of each model looking forward to doing business with them again read more

Robert is one of the most knowledgeable minds in the electronics space. He and his wife work really hard to keep folks happy and coming back. Aside from his vast understanding, he's also patient and extremely helpful, especially when it comes to answering/addressing any and all questions. He's extremely honest, super passionate about his kraft, and genuinely cares about the customer. To me, he's shown this on multiple occasions where he's gone above and beyond to make things happen. The extra mile!! I have been purchasing from Value Electronics since 2005 and 15 years later, I highly recommend them to anyone looking for top notch service. read more

I bought a very rare turntable from Value Electronics. Only 300 pieces sold in The US and around 1200 worldwide. One of the best purchasing experiences in my life! Robert and Wendy were very knowledgeable and professional! I'm a very happy customer. Highly recommend! read more

Wanted to like this place but after an email and voicemail went unreturned with a ~$8600 commitment on the line I felt uneasy doing business with them. read more

After I initially was scammed by two other online businesses (bait & switch attempt) I went on the LG site and learned that Value Electronics was an authorized vendor and that unauthorized companies void the warranty. I decided to try one more time to purchase a tv online. I purchased the OLED65G6P. I received an email from Robert the same day as purchase letting me know the tv would ship out the next day. The following day I received an email letting me know the tv had shipped plus a tracking number for delivery. I bought my tv on Tuesday and received it on Thursday. It was such an easy transaction and the tv was brand new in perfect condition on arrival. I would definitely recommend them. read more

Robert and Wendy are the best people to work with for audio and electronic equipment. Robert was super responsive to inquiries and was able to get me a top-of-the-line laser projector that was newly released and unavailable anywhere else in the entire country. The service and cost fairness was so good, I decided to purchase my entire high-end speaker and AV Receiver media system from Robert and Value Electronics. Everything arrived flawlessly and with no problems. Even when I wanted to do an exchange for a different speaker set, Robert was very helpful. Value Electronics is the best partner to buy any audio/visual and electronics from. Highly recommend. read more

If you are looking for high-end quality home theater equipment and installation, this is the place. The knowledge level is far beyond any you will find elsewhere. They have met our needs every step of the way! read more

Purchased LG-OLED65G6P from Robert via email ( it was purchased fairly quick ). I was undecided on mounting the TV so declined it for at the time of purchase. After setting it up, I realize I wanted to mount it. After reaching out to to mount, they were not responsive at all. A time was setup for me which the techs never showed up. I also did not receive a call / or a reschedule. It was a lot of following on my side. It appears that their customer service is close to none. Wendy does the scheduling and she's never able to provide a firm date. If I had the option I would return the TV for a restocking fee and purchase it from another retailer who would provide better service. read more

I purchased three 4K TVs in the past couple of years from Value Electronics. They are knowledgeable, professional and honest. They are one of the few brick and mortar stores where you can compare TVs, side by side, in a viewing environment like you have at home with the same source material to get a true comparison. They have an experienced professional ISF certified calibrator who uses professional reference equipment to calibrate your TV for customers who appreciate the difference it makes. Their break-in service lowers the risk of getting a defective TV. When you read a negative review concerning this retailer, you need to see if it was something out of their control or an unreasonable customer who has an axe to grind and who's review is full of false information. I am very satisfied with my purchases and highly recommend them. Robert and Wendy are amazing to deal with and provide top notch service. read more

Robert Zohn and family will treat an audiophile and videophile right.

Purchased the OLED65E6P and cabinet. Robert and Wendy were very courteous and helpful. Much better personal attention and knowledge than you would get at Best Buy or PC Richards. Installation crew did a great (and clean) installation which included wiring in my current system. Will be back again, for sure. read more

Exceptional products and service. A local gem. Owners are extremely knowledgeable and the technicians executed the installation perfectly. We will be back. read more