Great service! Greg was super helpful while I was getting a new phone. I asked a lot of questions…read moreand he answered them comprehensively and didn't try to upsell me. I probably changed my mind 8 times, and Greg didn't skip a beat. I really appreciate his service, and how he accommodated me while the store was full and he was serving multiple patrons. Great store.

Absolute worst customer service. I have been waiting an hour to pick up devices. Not acknowledged…read moreby any of the workers. I understand they are helping others but a greeting is only natural. Only two on a Saturday which is insane. Approached one of the workers as to how long it will take and responded with a complete attitude.

The customer service is horrible. I literally bought a car phone charger and hour ago aftee the…read moresales person said the connections would fit my phone. I try charging it in the car but the wire for the phone charger won't fit. I go back within an hour and they refuse to refund me my money. COME ON!

Excellent service and super helpful staff! Worked with Sharalie she was patient and knowledgeable…read more Will definitely come back and recommend this location.

Good customer service ! The consultant took the time to explain all we needed to know about the…read moreplans available and showed no pressure to buy any products they offered. and answered all our questions. I do recommend this store strongly .

Michael really helped us understand everything we needed to know about the plans and our options…read more He explained it clearly and answered our many questions. I haven't encountered such knowledgeable staff at AT&T in the past, so I wasn't expecting much, but he was great and super helpful.

My experience as a customer at the Verizon location store in Yonkers, store S E49301…read more I was billed for extra phone lines that were added without my consent or acknowledgment. A customer purchased two phones at the Verizon store in Yonkers (Store S E49301, 2586 Central Park Ave.). The customer expected one line per phone, as clearly documented on the invoice/order summary. However, the store associate, Nyiah, added two extra lines without the customer's knowledge, resulting in billing for four lines for nearly a year. When the customer called Verizon Customer Care to dispute the charges, they were informed that retail store associates sometimes receive incentives per line added, which may explain why these extra two lines were activated without consent. For 11 months, the customer experienced repeated service disconnections, was locked out of online billing, and no representative properly investigated the account--until December 8, 2025, when one agent finally acknowledged the unauthorized lines. The customer lives out of state and could not return to the store, leaving them entirely dependent on Verizon support. Verizon must remove the unauthorized lines and refund all charges. Under federal telecommunications regulations, this is classified as cramming--a form of telecom fraud prohibited by the FCC and state regulators. Your store is responsible for correcting this issue immediately.

This review is for Raul, in particular. I had read sour reviews on here prior to my visit so I had…read moremy defenses up. I went in during my lunch break to get information on trading in my phone and getting a new one. I was veryy reluctant to do so because I didn't want to get rid of my iphone mini. I was admittedly in a bad mood. He was very kind and patiently took his time walking me through the process and explaining my millions of questions. I was very hesitant to renew for my own personal reasons and was even skeptical of his intentions, but he kindly walked me through the pros and cons of either choice. In the end, I renewed my contract and am thankful to Raul for his willingness to treat me respectfully and kindly despite my hostility. Would definitely go back and recommend this store to anyone.

I went to the AT&T in market Street. I was very pleased. Lois helped me the store manager Richie…read morevery nice and Domingo. They all help me and went above and beyond. I would recommend them anytime. They had a lot of patience. I would give them 10 stars.

Nothing negative to say about this Ridge Hill AT & T location. There was a gentleman customer…read morebefore us in deep conversation with the clerk. Clerk could have acknowledged us by saying he'd be with us momentarily. Instead, we just looked around until they finished the transaction etc.... When it was out turn we received attentive 1:1 service. All questions were thoroughly answered. Employee was well informed about products and plans that this particular AT & T store offers. Well be back in the future!

Staff was nice. Came to return something and the person made it quick and easy. Tidy facility.read more

Horrible customer service!!!! Lies!!! They make…read moreappointments with you that they do not honor and when you call it takes forever to speak to a person and then they tell you more lies. I have so far lost 2 days of work and a doctor's appointment due to optimum's lies.

Great audio shop. Michael took great care of us allowing us to compare different equipment. Some…read moregood prices on demo gear. Highly recommended.

We were recently hit by a lightening strike which took out a bunch of my home theater equipment…read more Ray and the his ET team had me up and running again in no time. I absolutely love the Samsung TV, Anthem receiver and GoldenEar surround speakers. Ray always recommends the best equipment for my application and budget. The installers (Bobby and Rocco) were first class. They worked neat and didn't leave any open ends. Buy with confidence from Ray and his team! Well done!I

My first experience at the Optimum store in Pelham was excellent. Lizmary is kind, knowledgeable…read moreand went above and beyond to provide support. Her colleagues were likewise warm and helpful. The store itself is inviting and modern, and offers conveniently extended evening hours. If I need anything, I will definitely return to this location!

Optimum agent, Ms. Rochelle was quite pleasurable during our conversation. I appreciated the fact…read morethat she didn't try to oversell or convince me to add something to my account, which I knew for a fact, I wouldn't benefit from. Her answers to my questions conveyed in an understandable an uncomplicated manner. Thank you so very much for your assistance, Ms. Rochelle.