I needed a phone since at&T locked down my phone and couldn't be worked with. Another network from a humongous corporate healthcare "provider" destroyed my phone. Of course, I'm the one who has to pay. I was very relieved that there is a T mobile store in Getty square since I was isolated from personal business. The impression I got when I walked into the store was cold and disinterested since I was the only woman who is an older person in the store. I was the only woman in the store period! The agent who was busy with the male techo freaks was told to take care of me by a female supervisor. He was in a hurry to get rid of me as soon as possible to get back to his men. I told him I needed an easy flip top phone since I loathe the digital world but must be able to communicate so I'm forced to have a cellphone. The agent was pleasant but did not go over plans, I just needed an inexpensive and simple phone. I had to take prepaid because I froze my credit reports which has been taken care of however I have to return to their store today so they can check my line of credit and get off prepaid. The agent gave me his card "If I have any questions" so I called a few days ago and was spoken to very tersely by the female supervisor who announced everything I need to bring with me to get a regular plan. So far, this has been a mean experience and I dread going back there today. I anticipate trouble and aggravation and a need on their part to just get rid of me. The phone has a weird message system and I'm sure they will be hostile if they have to take the time to explain it. I hope Edwin isn't in a hurry today. Also, for some reason the acoustics in the store prevents me from hearing well which makes matters worse. I am not deaf but something may be up with my hearing/ People with disabilities should avoid this store. I am truly grateful to have a phone and they were there. If things go well I will change my rating. read more

I called there because I wanted to drop off my son's phone because I traded it in for the 15th the Boy Giovanni picks up the phone with his little attitude and tells me my daughter has to wait because is one person in front of him. Mind you him and his. Coworker is just sitting there not doing nothing and he gave me attitude when I called the store. Don't go there because these people act like it's too much to do the job that they were hired for. read more

Victor was beyond helpful and incredible . He just didn't want the sale of 2 iPhone pro max on contract . He is a customer services expert, actually better than the manager at the location. My husband is in a wheelchair my daughter is a toddler in her terrible 2's . Going at the busier pick hrs didn't matter for victor to provided us with the best services ever . Despite all the odds . Victor was fast , very tech savvy and detail oriented . He definitely make the differences. read more

Went to this location in the beginning of the summer to upgrade our iPhones to the 8 Plus with the current promotion that was advertised (buy one get one). The representative walked us through the all the details and we decided that the promotion was not our best option. Instead we upgraded without the promotion and now at the end of the summer I can say I'm extremely satisfied with their help. It's a less crowded location and they have the opportunity to give you personal attention unlike the cross county location (whom in my opinion we're rude). I will be returning to them going forward. read more

If you are looking to switch to T-Mobile STAY AWAY FROM THE ONE IN Ghetti Squarer! The people there ARE NOT interested in your needs rather their sales! I went in and the male behind the counter acted like I was bothering him by asking about their plans and phones. He tried to sell me some VERY expensive phone EVEN THOUGH I explained to him that I needed to buy 4 budget friendly phones and when I made it CLEAR that I would NOT buy the more expensive phone he got VERY RUDE! If you are looking to switch to T-Mobile STAY AWAY FROM THE STORE IN GHETTI SQUARE!!!! There is a T-Mobile store in White Plains that offer PERFECT customer service and THEY understand what budget friendly means. read more

My mother was scammed by a sale rep at this location for his Christmas commission check. She switched from AT&T to T-Mobil thinking that she was getting a better deal. The sale rep told her that she would get a free pair of headphones as gift for leaving AT&T. She declined the headphones but was forced to take since they were free. Two months later she noticed that she was being charged on her bill for $9.99/mth for a pair of free headphones. We didn't realize that she was being charged until my mother requested a printed copy of her bill. T-Mobil does not provided it unless you request one. I went to the store with her receipt and the unopened headphones. The manager would not take it back or exchange the headphones not even for the same model in a different color. I would not recommend this place even to my worst enemy. read more