First and last time in this store. YUCK! The customer service is disgusting. It was T-mobile Tuesday I went in to pick up my free T-mobile Stadium Bag. The girl at the front desk tells me I should have not walked into the store for the bag. I should have stayed outside and knocked because the store counts potential customers as they walk through the door. Smh. Then a guy walks out from the back of the store and hands me my bag and tells me I should have read the sign outside. Both were completely rude. This is definitely bad business something is not right about this. read more

Beware of this T-Mobile. I went there to make my payment like I always do and I went up to the desk where they were two associates, a guy and a girl. The girl gave me so much attitude and made my transaction so hard I was ready to just walk out the door. I asked the guy a question and she answered (as if I was talking to her) also didn't pull information I requested from my account. I know is a Sunday and people don't wanna work specially when is nice out but where is the customer service skills? Definitely not here, go somewhere else. read more

I was referred to this T-Mobile office through a friend. This has been one of the best referrals I've been provided in years. I am disabled and I was immediately taken care of by Mr. Javone Cardona . I was impressed by the attention, professionalism and courtesy, not only from him personally, but from the entire staff. Jovan listened to my needs and concerns, and explained everything to the last detail. I could feel his genuine patience and concern while conversing with him. The store is impeccable and there are always repeat customers and potential customers alike, in this store. On top of this, I received a text message today, from Javone, asking if I was comfortable with the new phone(galaxy S6), and if there was anthing else he may assist me with. I consider this excellent service, with all the additional bells and whistles attached. Thank you for your kindness Javone!!!!! I wish you and your colleagues much succes. Nydia D. Perez read more

Today, I called to ensure there was a white Galaxy S5 available at this location. The young girl (only one who has brains at this place) confirmed they did. While at the store, the bearded no common sense idiot was waiting for his system to load. I knew I was in trouble when it took him 15+ minutes to realize he had to reboot his system. After a few more minutes, I told him, "since I am upgrading on my Jump plan you should get the S5 for me so we don't waste more time." He replies, "I have to look at the account first." Well, Sherlock if I just told you I am upgrading, you would still need to get the phone anyway and you were still waiting for your PC to load. Getting it now would be better because 1. You have already wasted more than 25 minutes of my time waiting for your system...why should I waste more time waiting for you to dig around for the device AND 2. it guarantees I get a device in case someone comes after me and buys the rest of your inventory. Well, guess what? I waited an additional 10 minutes and someone came and bought three devices. Eventually, his system loaded and he goes in the back to retrieve a device for me. He comes back and says those people just got the last devices we had. Ok, now not only did I waste my time looking at this bearded bald headed numnut for the last 35 minutes but I didn't get the device. In his Elmer Fudd like voice, Einstein's answer was "uhh I dunno, I thought we had more". Had you opened your waxed brain cells, you would have LISTENED to your customer when she asked that you get the device while you were still trying to play IT with your PC. Yes, I have already called T-Mobile to complain about this stupid moron and his lack of basic common sense. Being a super long term customer (since the days of Voicestream and OmniPoint) and having this location inconvenience me, T-Mobile made it up to me. I recommend this location if you enjoy wasting your time or just want to sit around and do nothing. read more

If you are looking to get a phone or phone service from T-Mobile BEWARE of doing it at this LOCATION!!!! I went in to this store around Dec. of 2016 to see what they had to offer. I was helped by a guy...don't know his name...and he asked for my information to see if I would be approved for the phone I wanted. I did not qualify, left, and that was it. My feelings were hurt but I figured, well it's not the end of my world as I and my wife are using Boost Mobile and have been for sometime now. End of story or so I thought. Fast forward to around Feb. 2017 and I get sent a bill from T-Mobile for $481.04. Say what!?? Since then I have received two notices from two different collection agencies and another bill from T-Mobile for $368.22. I called T-Mobile twice already and they said they would investigate and something about sending me an email, but have yet to receive any email from them. I wish now that I would have payed attention to the name of the guy that helped me at this store. Big lesson learned here on my part. I thought long and hard before writing this review and almost didn't bother, but if I can help another person not make the same mistake I did I think it's worst the effort. I wouldn't wish this on my worst enemy. SO, BUYER BEWARE!!!!!! Corey Hester read more