I promise you I'm never going here again. Briana polanco is the worst Verizon representative I've…read moreever encountered. How do you put the wrong promotion on my account. Then when I text you I don't receive a response but when I arrived to the store you're sitting right there looking at me not acknowledging me . Didn't even come up to me to ask what's wrong you sat there and acted as if your simple self didn't put the wrong promo and now making me owe att because now my service was interrupted. Now I don't know when the account will have the correct promo on it . Now my att service has been suspended because of her mistake and then get this I texted her again last week still no response. Seriously don't waste your time her brain is fried .

Yasmin Rosado assisted me yesterday. Not only was she extremely helpful...she really cared. She…read moretook care of my issues with a smile!!!

I needed a phone since at&T locked down my phone and couldn't be worked with. Another network from…read morea humongous corporate healthcare "provider" destroyed my phone. Of course, I'm the one who has to pay. I was very relieved that there is a T mobile store in Getty square since I was isolated from personal business. The impression I got when I walked into the store was cold and disinterested since I was the only woman who is an older person in the store. I was the only woman in the store period! The agent who was busy with the male techo freaks was told to take care of me by a female supervisor. He was in a hurry to get rid of me as soon as possible to get back to his men. I told him I needed an easy flip top phone since I loathe the digital world but must be able to communicate so I'm forced to have a cellphone. The agent was pleasant but did not go over plans, I just needed an inexpensive and simple phone. I had to take prepaid because I froze my credit reports which has been taken care of however I have to return to their store today so they can check my line of credit and get off prepaid. The agent gave me his card "If I have any questions" so I called a few days ago and was spoken to very tersely by the female supervisor who announced everything I need to bring with me to get a regular plan. So far, this has been a mean experience and I dread going back there today. I anticipate trouble and aggravation and a need on their part to just get rid of me. The phone has a weird message system and I'm sure they will be hostile if they have to take the time to explain it. I hope Edwin isn't in a hurry today. Also, for some reason the acoustics in the store prevents me from hearing well which makes matters worse. I am not deaf but something may be up with my hearing/ People with disabilities should avoid this store. I am truly grateful to have a phone and they were there. If things go well I will change my rating.

I called there because I wanted to drop off my son's phone because I traded it in for the 15th the…read more Boy Giovanni picks up the phone with his little attitude and tells me my daughter has to wait because is one person in front of him. Mind you him and his. Coworker is just sitting there not doing nothing and he gave me attitude when I called the store. Don't go there because these people act like it's too much to do the job that they were hired for.

Initially I was skeptical with using these guys since all other cell phone repair stores had 3 to…read more3.5 star ratings but I gave these guys a chance. Price was reasonable, very responsive for a Sunday morning and wait time was less than an hour. I went to their store location and spent time at a Dunkin Donuts and McDonalds nearby so time flew by. Highly recommend and very happy with the repair.

Amazing work! Highly recommended!! My iPhone 17 pro max had water damage. Apple and my insurance…read morewouldn't cover it. These guys ordered the parts, fixed it and did an amazing job!

I destroyed my phone screen 5pm on a Sunday, met the guy at the store. fixed it in 30 mins. Very…read moreinformative with the rout I should fix the screen. No problems at all

5/25/23 5:16pm…read more Called this business to ask if they repaired my brand/model phone met with sarcasm. "Hahaha we are a phone repair store..." Then nicely asked if they were open because of prior reviews not sure if they are still doing curbside, and the front blinds are shut. Not to mention If you drive past it even the windows look dusty like it's abandoned also met with sarcasm "hahaha I answered the phone right". HARD PASS GUYS, you can spend your money elsewhere and get better treatment. If he was being rude just over the phone imagine if I had left my phone with them. Ummm no thanks. He tried calling me back after being a prick on the phone but I didn't pick up . #TakeYourBusinessElsewhere

Absolutely the best phone store I've ever been to. The staff are amazing; they spent a huge amount…read moreof time and effort to solve my issues. Just overall great; wish they were all like this.

Definitely would not recommend. Manager is very distasteful and unhelpful. Service is horrible and…read moreI can't believe this store is even open. Would highly recommend cross county.

I added money to my phone at this store,was handed a receipt and went about my business. Hours…read morelater my phone still needed mins. I took the number off the receipt and called all day and got no answer. The following day i tried again still no respond. Google the store got the same number and continuing calling no answer. I had to disturb someone in another business close by to get me their correct number. Finally I get to speak to someone all they could say was oops sorry My system didn't take that amount. ADUH don't you think you should have know that before taking my money. Leaving me to drive back one hr to get my$10 bucks or letting them keep it until a next time I close by. Update your number your running a business Smdh