One star off because TWC sucks lol…read more But this store is pretty awesome with comfy seats and state of the art technology makes you feel right at home while you wait. They have chargers for your phone! So you can charge your phone while you wait Came on a Tuesday evening at 7pm to return my equipment since I cancelled the service. Only 1 person was ahead of me i was greeted promptly and signed in by I'm guessing the greeter. I was in and out of there in 10 mins!

A Chinese lady with very short hair who assisted me was extremely rude, unprofessional, and had a…read morevery unpleasant attitude. Customer service is about treating people with respect, and unfortunately, that was completely lacking during my visit. No customer should feel uncomfortable or disrespected simply for asking for assistance. Spectrum really needs to improve its customer service and ensure that employees treat customers with basic courtesy and professionalism.

Very difficult to get a straight answer out of Verizon Fios. They keep discontinuing their plans…read more What are the new plans? What is the pricing? You can only find out these things if you're a new customer getting a promotional offer. Otherwise its all a secret. The only guarantee is that there will be a hefty price increase. Also, be warned. If your signal goes out, if your internet stops working, you will NEVER get a credit. I don't care how many times you call about the outage, or how long the outage lasts, they will somehow have no record that you ever called. They will pretend there was no outage in your area. Also, their internet often goes out at night. Midnight, 1am, 2am, 3am is NOT a good time for Fios internet. It stops working for no reason. And it stays off for hours at a time.

The Greek God Fios is a Myth ! ;-)…read more I was entirely unable to attain an address online for the their "Only Call Center" in the entire U.S. (Wow) This review is about my experience with Call or Ordering Center. I spoke to their sales people. No names included here. I only wanted WIFI they talked me into getting TV package I did not want with a Channel line up I did not want, Otherwise, I would pay more for slower WIFI. They wanted to charge me, listen to this, @$300!!! in fees over 3 moths before I finally paid my actual monthly rate. RCN offered be lightening fast internet that practically shoots fire etc. ;-) with no installation etc. fees. No more then the price listed! I have done this before ;) And 3 years of no big price hikes! Verizon FiOS wants customers to negotiate a bargain at the end of each agreement~ Huh ? I kid you Not! Othwerwise big price hikes! Verizon Fios Call center kept me on the phone for 40 minutes trying to cancel my order! I still have to call them today to make sure my order was actually processed. FIOS call center kept trying to negotiate to prevent me from leaving. I felt sincerely harassed and I am Not one to complain easy in this regard, The regular employees were afraid to handle a cancelled order. I was automatically directed to a supervisor who offered a reasonable package... Here's the catch...I had to accept it right there and then because she was a supervisor etc. or I would lose the deal. Every deal is handled this way. OMG ! THIS WAS SAME EXPERIENCE I HAD WHEN I TRIED TO GET A WIRELESS I-PHONE AND THEY DO NOT OFFER UNLIMITED ETC. They tried to talk me into spending more then I needed to spend and hit me with so many fees. T-MOBILE has been very good to me and my service is not better or worse then Verizon wireless was! Only reason why VERIZON is doing to so well is Because customers tend to care more about bogus consumer reports & rating etc. then actual facts. Next...RCN is giving me a duo bandwidth modem and speeds approaching 110 mbs. Now my wifi will shoot fire out of me ears & arse simultaneously ..Right at FIOS the God of Myth! PS: get what you need Not what "THEY" tell you to get! $$$$ One of my teens said to me "Dude, I game on line etc, you don't need Upload speed of 50 mbs! I only use 1 or 2" Sincerely Chris

My mother is paying very close to$300 per month for her tv and internet service. She has dropped…read moredown to strictly basic channels and her bill is still$290. It appears as though spectrum charges different amounts in different areas as my sister and niece are not paying that astronomical amount. I tried to convince my mom to drop the service but unfortunately much older generation finds it difficult to adjust to change. Spectrum should stop robbing from their customers as i have read they are losing several customers. I urge everyone to choose another service where possible. Comparative shopping in this day and time is a must. No one should be paying $300 every month for tv when there is less and less to watch these days

Spectrum at the Queen's Mall is very convenient when I'm hanging out with my daughter. They have…read morefree WiFi and charging stations. If I need a new remote control for my TV I can get one while I'm here. I'm not happy about my huge internet and cable TV bills. I have had the service since it was Time Warner and it's hard to let go. I'm finally tired of watching the same shows over and over so I am exploring more channels. Plus the addition of Disney Plus has been great. I watched Summer of Soul and this week Hamilton. As for the internet I've never had outages and I certainly have enough speed for what I do. I'm giving this location and my current feeling about Spectrum 4 Stars. I'm sure I will probably be disenchanted when my year of internet and cable discounts $20 a month each ends!!

I've been a subscriber for almost 10 years now and have been happy with the service. It's been…read morequite reassuring all those times TWC lost connectivity in my building that RCN had remained fully functional. The reason for the three stars however is for 2 reasons. First one is price and the second was due to an incident last month when connectivity was lost for 2 days which was made more painful by the fact that almost everyone was either working or schooling from home. During this time RCN would not provide a reason for the outage and only provided automated messages when calling the helpline estimating time that the system would be back up and just moving out the ETA every few hours or so when you called back expecting access to be restored. Having provided a realistic timeline would have set expectations and given subscribers enough time to plan alternative solutions. Next time do better RCN

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

I'm a spectrum (time Warner ) customer over 20 years I…read morealways had bad experience with the Austin street location specially with the man with the European accent Nothing against Europeans I'm from Europe as well Stay away from him 2-3 weeks ago I went to the store and a gentleman name Lucas helped me He was extremely helpful taking care of my problem . Im very happy with his professional help Highly recommending Lucas for anyone needs assistant

Sleaziest place ever. They'll try to rope you into a phone deal as they desperately want cell…read moreservice customers. You'll find out the trade-in isn't good, you'll then be locked into paying full price for an overpriced cell phone with a several year obligation and crummy service. Used car sales people have more integrity than this bunch. Beware of their deals. Internet service is beyond mediocre as well.

I have Comcast and what else can you say about them? They have Now XFINITY which has the top shows…read morefrom all the major networks On Demand. It's fun to catch up and keep up with the latest episodes, only with XFINITY from Comcast. I sound like a friggin commercial here. But they do have a deal here tv and internet for like $69.99. I mean if you want cable and Comcast is your only cable provider, you kind of have no choice but to choose them. I have no complaints. For the most part they do have lightning fast internet. Rarely have problems with them. My dvr did break one time, and they showed up the next day. The guy was super nice, he even put booties on his muddy boots so he wouldnt mess up my white carpet haha. Thanks dude!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Complete waste of money and time. It never worked. Paid $20 on Friday, didn't work all weekend…read more Tried to cancel service and get my $20 back on Monday. They told me they don't issue refunds.

Want to waste your money this is a great place to do it. I keep hoping for improvement that never…read morecomes.

I went to Spectrum at the Atlas Mall in Glendale. The team was very helpful and couldn't do enough…read morefor you. They made sure you were happy when you left the store.

Their internet is horrible, they always go down at the most inconvenient time, very unreliable.read more

Disappointed- After being a customer for 20 years never expected to receive this type of service!…read moreMy husband called about two months ago about a movie he wanted to order and wasn't able to do through the remote control. The CSR was not able to help and right away was ready to cancel our service. My husband requested a supervisor, finally after long frustration they were able to give us the movie. Once we started to watch it was the wrong movie. It turned out to be a good movie and calling back is such a hassle that we let it go. But last night, my husband called again because he wanted to watch the game and we don't have the channel. Once again CSR is not able to help and needs to transfer to a supervisor. This supervisor was very respectful gave my husband his options and he was he agreed to go with upgrades bringing the bill to over $300 to watch TV. After all he asked the supervisor the number of the channel to watch the game last night and she said is not in the package we purchased, we needed to go to a higher upgrade! So we were like, we give us a second! Taking away from the phone but she could hear us because the phone was on speaker, we were like we can go to a different carrier for much less this is to much. My husband gets back on the phone and tells the supervisor to leave the plan the way it was before all the upgrades because we are probably going to cancel. Her replied was, would you like me to set it up for a week from today! After 20 years, dealing with bad service when it rains or there's even a little wind you can't watch TV ( still pay for it) bad customer service, overpriced services, can't other movies without calling & im sure there's more to remember! You want to set up my cancellation and throw us out the door... why even run a business if you don't want your customers. You did the same to my father six months ago! I'm not to write reviews but you should not have a business if you don't care about your customers! My rating selection to your company if could be 0 it would be "Perfect "

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We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider