I had a fine enough experience at this Spectrum store. I was eventually able to get my WiFi set up,…read morebut I had to make a few trips to the store, and it was a little more complicated than it should have been. Nevertheless, it eventually got figured out, so all's well that ends well.

Stopped in to trade in an old modem for a new one. The staff is friendly and helpful.read more

Do not go to this branch; the staff lacks experience. They have no sales experience and don't even…read moreknow which Spectrum promotions are available; the sales person Mary she don't have any idea for sales , plus, the salespeople have a bad attitude. They really ought to train their employees on how to properly serve customers; I asked to speak to the manager, but they never showed up. It was a horrible experience--more than once--and I won't be going back there.

This was by far the worst experience I've ever had. I went in to return my WiFi router, and the…read morewoman assisting me, Julie, was extremely rude and unprofessional. She rolled her eyes at me continuously, and when I handed her the router and cables, she tossed them on the floor. She muttered under her breath, calling the items "nasty," before immediately using hand sanitizer. I felt completely disrespected and mistreated. After years as a Spectrum customer, this encounter has convinced me to switch to a different provider.

My TV went out one day and was looking for someone that could repair. I reached out to Smart TV…read moreRepair and Rashad responded quickly. He arrived the next day, diagnosed the problem and determined that we would have to order a new motherboard. Within a few days it arrived, Rashad came over and replaced the bad board now my girlfriend can watch her cooking shows again. Would recommend this service for anyone wanting to fix their tv quickly.

Terrible experience. The provider came to my apartment and charged me hundreds of dollars for…read moresomething he could have simply asked me over the phone before coming. Definitely a scam business.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

AAA fixed my vacuum! The tech says it was an easy fix. Good job…read more However, it was pricey for an easy fix. I will omit the number for the sake of their business.

I schlepped a power wheels car to Queens from Nassau, and then went back to pick it up two weeks…read morelater, my 2 year old in tow. We got home and it had *the exact same issue as before.* I was suspicious when I was in the store because the person I spoke to first told me that he'd ordered the motherboard as I was told they would over the phone, and a few seconds later said, "I tried to order the motherboard but they don't make it." He told me it was "the power switch." Anyway, I got home and it had the same issue as ever (which is that when you have your foot on the gas, it will go for 10 seconds and then stop abruptly). I called and was told that I would get a refund "right now," and then 20 mins later I got an email telling me I would not be getting a refund and that I should bring the car back for them to try again. DO NOT USE THIS PLACE.

Quick response time and were immediately able to schedule a consultation. Everything from camera…read moreangles to pricing was explained in detail to us at consultation. Installation was completed the same week. They also responded quickly to all of our questions and concerns afterwards. They are professional and we highly recommend.

I needed to add 2 cameras to an existing security system…read more Requested quotes from several companies. Mike from Security Hawk got back to me with a price and time frame that were competitive. He came on time and took great care of the situation. He explained everything he was doing. He was kind enough to also help with parts of the system that needed some reconfiguring. I really appreciate that! Really good service at a fair price. Check these guys out!

Another 5 star review for Nelson. Nelson came on-time first for the estimate and then the work…read more He was able to reuse my existing cables and installed a new 4 camera system along with helping me get the software setup on my TV, IPhones, and IPads. Nelson is just a really great guy to hang around with and he really knows his security and gives you a good value and some honest tips on what he recommends.

I had an amazing experience with Precise security. Nelson was extremely knowledgeable and took the…read moretime to teach me how to use all the smart devices in my home. He also got all my cameras working and hooked them up to my phone. Very respectful and patient. Thank you Nelson

excellent communication along with exceptional service with tv mounting . Would definitely…read morerecommend his services.

Quality of work is good and Jonathan was very quick and efficient, but I wish he could be more…read moreforthcoming with the price. I was quoted 95 flat fee but paid 420 excluding tax. I understand this might be a fair cost to mount my large TV but I would prefer knowing the full price beforehand and not be surprised by the full bill.

Complete waste of money and time. It never worked. Paid $20 on Friday, didn't work all weekend…read more Tried to cancel service and get my $20 back on Monday. They told me they don't issue refunds.

Want to waste your money this is a great place to do it. I keep hoping for improvement that never…read morecomes.