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    5 years ago

    It's like third-world internet. Slow and it cracks up alot.

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    Astound | Long Island City

    Astound | Long Island City

    (113 reviews)

    Woodside

    Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

    As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

    Spectrum - Employees and router

    Spectrum

    (1.1k reviews)

    Flatiron

    Such an amazing experience. The staff were knowledgeable and helpful. Coming from Verizon,…read moreSpectrum's customer service is on another level. I don't need to go on an outdated laggy app or stay on a help line and wait for hours like I did at Verizon. Everyone at spectrum is quick to address questions and solve problems. I had an issue with setting up my router and they sent someone over free of charge the next morning to install it for me. My wifi has not lagged once since I switched over from Verizon Fios. Highly recommend! Went in store at this location to start the process on the new wifi last month and the staff was super helpful and friendly and went above and beyond :)

    Spectrum Phone Call is on my calendar every May. It was in 2023 they turned off my Time Warner…read morecable box and said I had to switch to a Spectrum package. That first year it was $165 a month then the next year $185 and in May 2025 it was going up to $245 a month for cable and internet. It's a bunch of channels and apps I don't use and high speed internet like I'm gaming. The first representative made my head spin. After 26 minutes I said leave it as is for now. I needed to think. Then I remembered I was just going to cancel my cable if they wouldn't give me basic. So I called back to cancel and a much nicer service representative searched for a plan with better promotions and less bells and whistles. Another 34 minutes on the phone. I'm exhausted. Bottom line is for now I'm going to pay $146 a month for cable and internet. When I return the cable box and stream to my television I'll save another $15 and tax. I'm sure not forgetting that if I keep seeing my bill increase I'm going into the store and cancel the cable. They won't want me going off in the store when they get on my last nerve! I still think I'd be happier with Verizon. At least I would only get one bill. I definitely can't recommend Spectrum!

    Spectrum - isps - Updated May 2026

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