I came here a few minutes before closing time and I could have easily been brushed off. I was very…read morefortunate to receive superlative customer service from Mikey, one of those genuinely good persons whose warm yet professional work ethic is not motivated by self-aggrandizement or competitive recognition. All the while, he reminded me of how my wifi modem issue was as important as his schedule. He was selflessly generous with his time and knew how to listen without being judgmental. I also noticed how courteous he was with other customers who clearly did not feel rushed or disenfranchised after leaving.

Came in here with my Dad, because the current promo today let's me trade in my old S10+ and S20,…read moreeach for $800 value when traded on the Magenta phone plan. And Kevin was so patient and thorough while helping us through 3 phone trade ins. Their system was down, and we hung out here for more than expected but it's nice and peaceful in this store. And not crowded at all, so we were standing... had a table and chairs to relax while waiting.

Eric gave my iPhone 13 Pro a total makeover, repaired the shattered back glass, replaced one camera…read morelens cover, replaced phone battery (non OEM), and installed a new screen protector for $145. Everything took maybe 30-40 minutes. Big up Eric!

My iPad screen looks brand new was cracked reasonable price.Go with someone parking is bad but…read moreservice was great will definitely use again

I bought a pair of earphones from here. They didn't work so I returned them. The owner not only…read moregave me a refund, he gave me a sweet cool new pair of earphones FREE. I mean when do you get a free pair of earphones after a refund?! What a store, great job, hope to see them franchise.

Customer service is very good. Very friendly staff. They have a wide variety of products at good…read moreprices.

My experience was great. I was greeted by security office, Melissa, who was very informative about…read morethe process. She was very pleasant and answered all my questions as I waited. Yeasin helped me with my trade in and he was very patient with me and made many helpful suggestions. I am very pleased with the whole experience.

This was the worst customer service especially from their assistant manager, Almando B. He was so…read moreunhelpful, unresponsive, and untrained "manager", if you can consider one who doesn't manage, but deflect and blame Verizon Fios and cite laws how they can't provide the contact info of the manager when he shared his own business card. Clearly, he was not trained in customer service, especially for the elderly or those with disabilities. Some issues included: 1)You'll get skipped in the queue despite checking-in and verifying your account with a shirt color to identify you. 2) The manager wouldn't even consider crediting a bill for no wireless service for 11 months after activating a second eSIM on an iPhone for a week in Japan. 3) He'll also will send you on a wild goose chase deferring the problem to Fios internet when their wireless store has signs to tell you to bundle mobile and internet without telling or guiding you how to ensure you benefit from this bundled mobile/internet discount, which disappeared for our entire family with three separate phone/internet accounts for five years or more repeatedly despite being loyal customers for over two decades of being screwed by Verizon's staff. 4) No accountability to know what happened in a digital era where their records tell you nothing to help you troubleshoot who did what and when for justifying how your cell phone bill jumps from $35 to $70/month for a wireless plan. 5) No guidance to explain or brochures on the on the types of plans they offer except telling me to check a "billboard" when there was none except for me to infer the dysfunctional touch screens were supposed to show me the types of plans and pricing (instead of not being able to get passed the start screen). I could list an ongoing list of issues as supported by the 2 out of 5 star rating from over 100 reviews. I would never go back to this store except to ensure the poor precedent set is stopped and improved. It just reinforces the poor reputation of Verizon as a vulture or villain when it hires and lets these issues recur at the expense of frustrated customers who try and figure out how to make these two departments within the same company collaborate for their interdependent deals without any resolution because they can get away with the worst service repeatedly without any consequences.

Must give a shout out to Shanette! This woman is upfront, honest, and all around refreshing when it…read morecomes to customer service. Someone who is helpful, and not because they have to be, but because they genuinely want to be. And someone who doesn't try to BS you, make you spend money for their own gain, and simply lays down the hard facts. Can't appreciate that more. When she found out the plan my husband had, she flat out said "Don't change it!" because it's such a good deal. She also offered to write down everything we had discussed in terms of numbers, plans/pricing, so we could reference it at home. One of the rare people that actually offered to take the extra step to help a customer. We found out a lot of information, as we were not aware of some of the new Verizon changes and policies. This helped us to ultimately make a decision that was right for us. While I opted to delay getting a new phone, my husband went and got his, and Shanette helped him once again. We were lucky when we went -- it was a snowy Saturday morning around 10:30, right when it opened. Only two other customers inside, so it was not crowded or hectic. Located near the entrance where Cheesecake factory is.

Worst customer service ever I asked for number sharing…read morequestion.Instead of explaining,he asked me to call customer service and said that we are busy right now because of iPhone launching season. What a customer service Verizon!

screen repair services are a dime a dozen. Fortunately, the business knows that treating potential…read morecustomers attentively matters. I was greeted and attended by owner when I came in. iPhone screen was fixed in 20 min. It's been about a month and no issues with new screen. It didn't hurt that he put a new screen protector free or charge. Thank you again!

Be Careful With This Place!…read more I brought my computer in because it wasn't turning on, and at first the owner seemed helpful. He told me it was a "simple power issue" and said it would cost around $50 to fix. A few hours later, he called me back and suddenly claimed there were multiple problems--now the motherboard "looked suspicious," and he said he might need to order special parts. I asked for proof or photos, but he just talked in circles, using a bunch of technical words to confuse me. It felt like he was making up issues just to raise the price. He said, "I already opened it up, so I have to charge you either way," and then mentioned a new fee--conveniently just under $100. I ended up paying more than double what he originally quoted, and my computer still wasn't fully working when I picked it up. It honestly felt like a scam. I saw another customer arguing with him while I was there, saying something similar. Avoid this place if you don't want to be tricked into paying for "repairs" you didn't ask for. This place is not professional!!!

I came in one day to replace my phone that I had for way too long. I was greeted by Fred, one of…read morethe sales reps. I was covered in sweat and he went to get me an ice cold water. He was very friendly and went above and beyond to help me. He was very kind. He took me around to view the number of popular phones on the market and described the best features of each phone. Of course, I asked for his preference and he recommended the Samsung Galaxy s7 Edge that I was leaning towards anyways. He even showed me that he had the same phone so I was sold. As he was getting me all set up with my phone (& free tablet), I watched the other employees too. They did not stay behind the desks, the employees would approach others and ask if they were being help or needed any assistance. Overall this is a great T-mobile location to go to. I was in and out in no time! Fred and all the other employees are very friendly and seem to really enjoy what they are doing. If I need to switch my phone in the future, then this will definitely be the location that I will walk into.

I been with t-mobile for long first account open here ,I been coming here for help or buy phone for…read moremy kids best place name franci was bery helpful thank you for you help I really recommend place like home feel welcome .