I don't want to write a novel about the saga I went through because of some bad advice I received…read morehere. Let's just say I am out a lot of money because I upgraded when I shouldn't have, was sold a phone without a screen protector or case (because they did not have either in stock - I was only told this after my purchase), and was rushed out of the store before my new phone was completely set up due to an employees soccer game. Seriously. Without a screen protector, the screen was cracked within just a few days, and dealing with Asurion, the insurance company Verizon uses, was a nightmare. I had my brand new phone replaced with a refurbished one that they claimed was not refurbished, and was practically unusable due to numerous problems. So I'm not to keen on Verizon as a whole, in addition to this location. Just do your homework. Research your phone first, don't count on someone informing you at a store. Also ask if they have cases and screen protectors in stock before you buy, and insist on set up being completed before you leave.

Great customer service! Nice, helpful and willing to go above and beyond…read more Hope the management appreciates such great staff!

Super fast and friendly plus better pricing than any other spots I researched!…read more Fixed my iPhone 7 screen in less than 20 minutes. Very professional.

Extremely convenient location. They are very prompt in yelp messages. I cracked my iPhone 6 LCD na…read morethey were the only shop giving me a first time discount. Most places quoted 99$. Anyway they repaired my phone in 20 minutes or maybe even less. Two very friendly people work out of one room on the 6th floor. They are very courteous. They even checked my battery and told me it was fine. Highly impressed. Might go back to buy used unlocked phones :)

I happen to like Total wireless i I'm going to cancel my…read morecontract with Tmobile which I absolutely hate they just added 360 protection plan which I didnt purchase So I'm going to cancel pay off my phone.I will be so happy they're just salesmen who have no consideration for veterans or seniors.the trick with total wireless is finding someone who will answer the phone today I found a no to call 866 -663-3663.i also found a store with a friendly helpful rep

COME HERE ONLY FOR RETURNS THIS GUYS A RIPOFF. Owner is a real crappy liar. I was coming from New…read moreJersey and was stranded in Staten Island with a dead phone and no car. I telling him that I have no phone and needed a quick cheap portable battery so I can turn my phone on and call an taxi. He proceeded to show me a battery that he said is "pretty cheap" and that I should be "very happy with". Desperate as I was I went to purchase this 2600mah battery for $25+tax. He said it would last me all day and then proceeded to tell me that my phone sucks and that I should junk it for a better one. As I left I noticed the battery had no charge leaving me further stranded and as I tried to return to the store there was suddenly noone there and the door was locked.

Came in here last year for some advice about my laptop- extremely kind, knowledgeable, and helpful…read more Unfortunately I cracked my new laptop today so I'll be in tomorrow for a new replacement display

This store is the worst. They don't deliver on there promises. All they do is lie to you over and…read moreover again. They don't honor there money back guarantee. All they do is bully and discriminate against you.

I recently purchased a cell phone at Version in South Orange, NJ. I returned days later for Scott,…read morethe person who sold me the phone, to assist in setting up the device. Scott's accuracy while tending to detail in working on my phone was impressive. During the time that he worked on setting up my cell phone, customers came into the store. I watched him multi-task while maintaining his professionalism and customer service commitment. I had a stress-free experience in purchasing and setting up my cell phone with Scott. When it is time to upgrade my new cell phone, I will seek Scott for his assistance. Saving money and getting a bang for my buck will always be a priority for me!

Ashley, Jeremiah, and the entire team at the downtown Verizon store provided great service for me…read moreand my family. My phone broke on a Thursday the week previous, and Ashely went to bat with the both the insurance and phone company. She recommended a new phone, which I was due for, and how it made more sense both financially (deductable to pay vs. free) and from a functionality standpoint (5G, memory and speed). She was patient with me and persistent with Verizon. She even lent me a phone so I could continue to be able to work effectively. I went back once the new phone came in, and they made sure it was fully set up and in working order, even making sure that all data has transferred. This has been the best experience with getting a new phone and replacing the old one. Both my family and I will be going back to them for any new phones.

We were in Chelsea for a performance, and stopped by this shop along the way. I'd had a problem…read morewith the apps on my screen having no labels. Brian took a look, and said he'd never seen a mess like this before, but within 5 minutes it was all fixed. After months of living with this. we can't say enough for Brian's excellent work and overall good humor.

DO NOT come here during a surge in COVID. The guy at the front counter (whoever was working around…read more3:30pm Wednesday the 18th) wasn't even wearing his mask over his nose, and kept saying, "come closer" to the counter when we're in the middle of a pandemic. Then, anytime he asked me a question, he wouldn't even wait for my response, he'd just say, "Give me your phone, give me your phone." I don't want you touching my phone! Especially when you can't even wear a mask! Here's to hoping they kick this guy to the curb and find someone looking for work who's respectful, helpful, and safe. They did not get my business.

Quick, easy and no hassle. I needed a new battery for my iPhone 6 and they did the job, and taught…read moreme a few things. 1. No overnight charging 2. No "fast" charger These guys have also now started selling glasses, so I will be back for a new pair soon.

12/28/18 I brought my apple watch series 1 to this store for an LCD screen repair. Before I drop…read moreoff the watch, I showed Arsen the watch. We examined it to see if it be could be repaired. We tested out the touch screen (both soft and hard touch), it was still working 98%. It was a little slow. My watch was in his shop for 2 weeks. Arsen called me 1/4/19 to tell me there was a delay in the shipping. He called 1/8/19 to tell me they tried to replaced the screen twice and the motherboard would freeze. Going back to when I dropped it off. It was slow NOT freezing. He says to get the motherboard fix it would basically cost the price of getting a new watch. I said that's not an option. He says he will charge me $45 for the labor. I said, ok can I pick it up today(1/8/19). He said well we're still working on it. I'm thinking to myself Idk, anything about a motherboard. So what exactly are you working on? I brought my watch in 12/28/18. I get it, the holidays were around so a small delay in pick up. I called today (1/13/19)to pick up the watch. My watch is completely dead, lucky I have my charger to see exactly what's going on, but I'm already irritated because its taking a while to turn on. I pay Arsen $45 he hands me my watch and the screen is literally falling out. I said, "when I came in my screen was not falling out like that". You have to melt the adhesive and pry open the edges for it to lift. Please fix it how it was when i came in. He said, it was like that remember? No I dont sir I dont, and you know that. He said I will put some reinforcement on it to hold it in place. I said, please. Ok. I'm very soft spoken and respectful. So I appreciate the professionalism in handling my device to be handled with care. I said my watch broke last year. Yes, 2018.. a few months ago and it was very functional. I know the screen was cracked, but the handling of my device was just poor and distasteful. I didn't need two weeks for you to tell me it wasn't possible to fix. It looked the same when I gave it to you. You fix apples watches. I know you came across a cracked screen before. You could have easily said, this can not be fixed without changing the motherboard. It was such a waste of my time and I shelled out $45 just for you to basically insinuate that you "tried to fix it". Service not rendered. Make sure you know how your device functions before and after in any repair shop. Also, make sure they clarify what they CAN & CANNOT do, before you waste your time. Its like deep down he knew it couldn't have been fixed. I'm so sad. The screen won't stay in place. I legit want to cry. He knows and I know that it was NOT like that. So i cant use it‍. Side bar: At first he tried to charge me $150, but "forgot" he quoted me $100 over the phone. Then he said, oh.. ok. I remember. In general, I like to confirm quotes to make sure it's consistent when I arrive in person.

The guys Adrian and Israel were very helpful when I was there the other night to purchase a new…read morephone. They were patient, friendly, and ultimately got me the best deal in a timely fashion. I highly recommend their store at 45-06 46TH Street.

Don't even go to other Verizon locations. The staff is so patient and polite. I would say this…read morebranch is the best one I have ever visited. Thank you.