8.15.2026 I am Natalia sorkin got Excelent service with Justin 43 w 23rd st . Thanks for the help…read morevery patient.

This is probably the worst internet service company I've had to deal with. I live in New York City…read morefyi. For starters, my bill began at around $60 per month, and over time it increased to about $130. Throughout that time, there was very little communication about available upgrades or options that could have benefited me. Instead, it felt like the priority was simply collecting more money rather than making sure customers understood what they were paying for. I spent nearly 20 minutes on the phone with a representative in Texas trying to discontinue my service. What should have been a straightforward request turned into an unnecessary back-and-forth. I explained that my decision wasn't based on one issue alone. It was the combination of poor customer service, unreliable internet, and outdated equipment that requires cords running throughout the house. I also explained that no one had informed me about newer equipment or upgrade options. I genuinely tried to provide constructive feedback that the company could use to improve the customer experience. Instead of listening, the representative continued arguing with me about my decision to cancel. It felt as though the goal wasn't to understand my concerns but to convince me to stay, regardless of what I was saying. That experience alone reinforced my decision to leave. What stood out most was that after nearly 20 minutes of arguing, the representative finally told me my service had already been discontinued. That should have been communicated immediately, not at the end of a prolonged conversation. It only reinforced the point I had been making throughout the call: there was a lack of transparency. Transparency matters. Clear communication matters. Respecting your customers' time and money matters. Another thing I found disappointing was hearing negative comments about a competitor during the conversation. I don't believe criticizing another company is a reflection of integrity or strong business values. I would much rather see a company focus on improving its own service than trying to discredit someone else's. Instead of being proactive and addressing issues before they became problems, Spectrum waited until I was ready to leave before offering solutions. By then, it was too late. Integrity, transparency, and genuine customer service are far more valuable to me than last-minute retention efforts. For those reasons, I will no longer be using Spectrum. I don't believe the company has been transparent with me, and I left the interaction feeling that protecting the company was a higher priority than serving the customer.

I had starry for a year. Internet Bill on auto pay and out of nowhere they raised it $5. Then they…read moreraise it $40. I caught it 2 months later luckily I only had $40 in my account. I called starry to speak to someone. Long story short I asked to speak to someone who could help me and explain what's going on and he said No!! I said excuse me and he said you can talk to me. And basically proceeded to tell me I was out of luck. I asked his name he said TROY LOPEZ !!! What's the point of call customer service and they don't know how to service customers. they Definitely need to go back to training and leave if they don't like they job.

Terrible service constant outages poor customer service no explanations as to when service will be…read morerestored as well spotty hit or miss service.

Terrible service. I battled with them for months and had many service requests to fix the wifi…read moreissue, which was never fixed. I spent hours of my time dealing with them without a resolution. I finally cancelled and am so much happier. Go with a different provider. My service was meant to be turned off at the end of the day, but was turned off in the morning. When I called to have it turned back on, I was told the only way to do that was to open a new account. Even though I told them not to, she did it anyway and I was charged an additional $30 that was never refunded. Three minths later, endless harassing calls to pay them even though I was told I wouldn't owe anymore money. I finally paid to get then to stop and filed a dispute with the better business bureau. Do not waste your time or money with them.

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

They were fast and efficient and handled my problems right away…read more Walked in and walked out with no problem

This is not about Xfinity store in West Orange. This is about Xfinity services period!…read more Avoid Xfinity if you actually expect service. After years as a loyal customer (cable, home security, mobile), this was the worst experience I've had with any company. I scheduled a simple camera replacement and upgrade--was quoted a price, confirmed everything--and when the technician showed up, there was no work order. Three technician visits later, the same issues: wrong orders, missing equipment, and zero progress. The technicians were great, but completely held back by Xfinity's broken system. Customer service is even worse--AI-driven, outsourced, and completely ineffective. No one understands the issue, and you'll waste hours repeating yourself with no resolution. No accountability, no urgency--just frustration. Xfinity is great at selling you services, but terrible at actually delivering or supporting them. I'm canceling everything. Save yourself the headache and go elsewhere.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

I wanted to talk to a FIOS agent. They said that the wait period would be about one week. That's…read moreright I would have to wait on the phone for one week. They said that if I preferred, I could have them call me at a convenient time for them. So, I played their game, and set the call back for Wednesday from 5:00 to 6:00PM. Guess what, that's right they did not call backed. That makes FIOS G.D. liars. Pardon my French, If I said what I planned to say, my comments would have been deleted.

I am a new customer with Verizon Fios my coop had me locked in a decade with Optimum it was torture…read moreI dont what was worst, being married to my X or their service It sucked, over priced the internet was slow as molasses it would randomly just shut down, which with a college student son it was a HORROR I took action enrolled in Verizon its cheaper faster and the customer service is OUTSTANDING i had a small glitch the head executive Lauren looked into it kept me in the loop daily and also her assistant Nicole she's a sweetheart too resolved it swiftly and I can't thank them ladies enough keep up the wonderful work at Verizon you guys rock !!!! V,H Bklyn NY

I have Comcast and what else can you say about them? They have Now XFINITY which has the top shows…read morefrom all the major networks On Demand. It's fun to catch up and keep up with the latest episodes, only with XFINITY from Comcast. I sound like a friggin commercial here. But they do have a deal here tv and internet for like $69.99. I mean if you want cable and Comcast is your only cable provider, you kind of have no choice but to choose them. I have no complaints. For the most part they do have lightning fast internet. Rarely have problems with them. My dvr did break one time, and they showed up the next day. The guy was super nice, he even put booties on his muddy boots so he wouldnt mess up my white carpet haha. Thanks dude!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!