This is probably the worst internet service company I've had to deal with. I live in New York City fyi. For starters, my bill began at around $60 per month, and over time it increased to about $130. [[HIGHLIGHT]]Throughout that time, there was very little communication about available upgrades or options that could have benefited me.[[ENDHIGHLIGHT]] Instead, it felt like the priority was simply collecting more money rather than making sure customers understood what they were paying for. [[HIGHLIGHT]]I spent nearly 20 minutes on the phone with a representative in Texas trying to discontinue my service. What should have been a straightforward request turned into an unnecessary back-and-forth.[[ENDHIGHLIGHT]] I explained that my decision wasn't based on one issue alone. It was the combination of poor customer service, unreliable internet, and outdated equipment that requires cords running throughout the house. [[HIGHLIGHT]]I also explained that no one had informed me about newer equipment or upgrade options.[[ENDHIGHLIGHT]] I genuinely tried to provide constructive feedback that the company could use to improve the customer experience. [[HIGHLIGHT]]Instead of listening, the representative continued arguing with me about my decision to cancel. It felt as though the goal wasn't to understand my concerns but to convince me to stay, regardless of what I was saying.[[ENDHIGHLIGHT]] That experience alone reinforced my decision to leave. [[HIGHLIGHT]]What stood out most was that after nearly 20 minutes of arguing, the representative finally told me my service had already been discontinued. That should have been communicated immediately, not at the end of a prolonged conversation.[[ENDHIGHLIGHT]] It only reinforced the point I had been making throughout the call: there was a lack of transparency. [[HIGHLIGHT]]Transparency matters. Clear communication matters. Respecting your customers' time and money matters.[[ENDHIGHLIGHT]] Another thing I found disappointing was hearing negative comments about a competitor during the conversation. I don't believe criticizing another company is a reflection of integrity or strong business values. I would much rather see a company focus on improving its own service than trying to discredit someone else's. [[HIGHLIGHT]]Instead of being proactive and addressing issues before they became problems, Spectrum waited until I was ready to leave before offering solutions.[[ENDHIGHLIGHT]] By then, it was too late. [[HIGHLIGHT]]Integrity, transparency, and genuine customer service are far more valuable to me than last-minute retention efforts.[[ENDHIGHLIGHT]] For those reasons, I will no longer be using Spectrum. [[HIGHLIGHT]]I don't believe the company has been transparent with me, and I left the interaction feeling that protecting the company was a higher priority than serving the customer.[[ENDHIGHLIGHT]] read more

Spectrum - Optimum box - Television Service Providers Near Me - New York, New York

Spectrum Phone Call is on my calendar every May. It was in 2023 they turned off my Time Warner cable box and said I had to switch to a Spectrum package. That first year it was $165 a month then the next year $185 and in May 2025 it was going up to $245 a month for cable and internet. It's a bunch of channels and apps I don't use and high speed internet like I'm gaming. The first representative made my head spin. After 26 minutes I said leave it as is for now. I needed to think. Then I remembered I was just going to cancel my cable if they wouldn't give me basic. So I called back to cancel and a much nicer service representative searched for a plan with better promotions and less bells and whistles. Another 34 minutes on the phone. I'm exhausted. Bottom line is for now I'm going to pay $146 a month for cable and internet. When I return the cable box and stream to my television I'll save another $15 and tax. I'm sure not forgetting that if I keep seeing my bill increase I'm going into the store and cancel the cable. They won't want me going off in the store when they get on my last nerve! I still think I'd be happier with Verizon. At least I would only get one bill. I definitely can't recommend Spectrum! read more

Spectrum - One hour out of my life when they should just give me the basic cable & internet. 05/15/25 - Television Service Providers Near Me - New York, New York

Spectrum doesn't not support veterans. My nephew was fired the week he was going on deployment to the Middle East and was told it was because of poor performance, though he never received any prior warnings verbally or in writing about his performance. Don't support spectrum. read more

Spectrum NYC. STay away, far away. Stream is always fluctuating and often in outage. This company unethical in every way possible. They lie to reel you in and then raise your rate and quietly loosen their standards. Spectrum is in outage now and was two weeks ago. Not exactly JD powers bragging rights. read more

[[HIGHLIGHT]]Such an amazing experience. The staff were knowledgeable and helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Coming from Verizon, Spectrum's customer service is on another level.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I don't need to go on an outdated laggy app or stay on a help line and wait for hours like I did at Verizon.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Everyone at spectrum is quick to address questions and solve problems.[[ENDHIGHLIGHT]] I had an issue with setting up my router and they sent someone over free of charge the next morning to install it for me. My wifi has not lagged once since I switched over from Verizon Fios. [[HIGHLIGHT]]Highly recommend! Went in store at this location to start the process on the new wifi last month and the staff was super helpful and friendly and went above and beyond[[ENDHIGHLIGHT]] :) read more

Spectrum - Waiting list - Television Service Providers Near Me - New York, New York

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Terrible service. I battled with them for months and had many service requests to fix the wifi issue, which was never fixed. I finally cancelled and am so much happier. Go with a different provider. read more

For a few weeks, our telephone land line did not work. Spectrum resolved the issues. However, my wife and I decided that we would cancel the line. On contracting the company, the agent offered a special: transfer the land line and phone number to a cell phone and reduce monthly costs about $60. I accepted the offer. [[HIGHLIGHT]]The new phone came promptly.[[ENDHIGHLIGHT]] I received several messages to activate the phone. [[HIGHLIGHT]]When we tried to activate, the agent could not find the account number, and referred us back to the land line department. The land line folks tell us that we have to restore the land line to be able to transfer to the mobile department[[ENDHIGHLIGHT]]. And, of course, we are told the phone would be added to the current bill. [[HIGHLIGHT]]It appears that the 'left hand' does not know what the 'right hand' is doing. And now all we have is a non-working cell phone and phone number! The company needs to figure out how to resolve this issue and let us know[[ENDHIGHLIGHT]]. Note: Generally, Charter Spectrum does a good job. My rating is only for the recent interactions noted above. read more

I would give them a zero stars if I could. [[HIGHLIGHT]]People working here are belligerent[[ENDHIGHLIGHT]] and at least one hour away return of equipment. read more

My mom had spectrum triple play for many years while living in Texas. Although she had problems with the service over the years, she stuck with them. She recently passed away so she obviously no longer needs the service. [[HIGHLIGHT]]We called 1 day after the new cycle had begun to cancel and after being on hold for 40 minutes and being transferred to several different people, I was initially told they would prorate the refund which was fine. However, after being transferred yet again to another person, I was told NO REFUND will be given and the service will continue for the month.[[ENDHIGHLIGHT]] Nobody is there to use the service! [[HIGHLIGHT]]The representative had no compassion and couldn't care less.[[ENDHIGHLIGHT]] Stay away from spectrum if you have other options! read more

[[HIGHLIGHT]]Terrible employees at this location harassed me when I just wanted to return my equipment for an already cancelled plan.[[ENDHIGHLIGHT]] Not to mention the internet service is terrible to begin with. [[HIGHLIGHT]]30 minute wait to return equipment and be disrespected for no reason.[[ENDHIGHLIGHT]] read more

Spectrum - Television Service Providers Near Me - New York, New York

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[[HIGHLIGHT]]What a fucked up service this is, no one there to support.[[ENDHIGHLIGHT]] People try to rip you off and customer service don't even want to help. [[HIGHLIGHT]]They tell you something else over the phone and type different stuff on their comments.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then recovery call from overseas threatening you for $70 over the weekend before 9:00 AM.[[ENDHIGHLIGHT]] The only thing they are worried about is calling you for money every month. Find some other services you will thanks me later. read more

[[HIGHLIGHT]]One person manning customer service while the second disappears for 15 minutes at a time.[[ENDHIGHLIGHT]] Waited over half an hour for a 2 minute transaction because their in store computer/machine is down. [[HIGHLIGHT]]And every 15 minutes a reservation appointment comes in so it's impossible for a walk in to see anyone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]But anyone returning equipment is taken right away.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I finally just walked out. Maybe I should return my equipment as well. At least I won't have to wait.[[ENDHIGHLIGHT]] read more

There are not enough bad words in the English language to express how terrible my experience with Spectrum has been. While unfailingly friendly and seemingly willing to help, their customer service representatives were mostly inept and ultimately unable to solve my problem. I went through at least 15 people over a six week period to finally resolve a problem most of them said was not possible to solve. The instant my current arrangement with them expires, I will be moving to Mint Mobile. I already have an account with Mint and it has been smooth sailing all the way. They're on the T-Mobile network if you're interested. I've had zero issues with them. I wish they offered internet service as well. read more

[[HIGHLIGHT]]Staff are unhelpful with people with disabilities and are disrespectful by talking back to customers.[[ENDHIGHLIGHT]]

I've been with them for over 20 years and called to change service. [[HIGHLIGHT]]They were rude difficult and intrusive.[[ENDHIGHLIGHT]] It got so bad I cancelled service and went to fios. How dare they treat anyone so badly especially since they are constantly not working. Avoid at all costs read more

We were having signal issues Sunday evening and went on line to schedule service. A technician, Daniel, was at our apartment with the hour. He was professional and courteous. He tried a few different repairs and each time updated or replaced equipment. After each fix he waited in his truck to ensure we had no further issues. We did call him back twice but third time was the charm. He even called us a half hour later to make sure we were still good. Very impressed read more

Wish I could give this a zero. First of all, grossly overpriced, especially for the quality of service. I downgraded from cable and Internet over a year ago when the bill reached $245+. We kept the Internet at $94 a month, unfortunately, it was constantly buffering or just downright didn't work. When I did cancel, 4 days into the service, to my surprise, my bill was still $94 . [[HIGHLIGHT]]I protested and made a partial payment. Well, they're threatening collections, so I very unhappily paid the balance.[[ENDHIGHLIGHT]] I would highly suggest any alternative to spectrum that is available in your area. Perhaps 2 tin cans and a string. Definitely more reliable that Spectrum. read more

I recently graduated from an electrical theory course where I scored 96% on the paper test and 100% on the manual exam. I have had spectrum service since April of this year prior to this class I had absolutely no knowledge of circuits sources conductors loads and GFCI's! The space that's allocated for the router modem and plugs isn't effectively or efficiently made to properly plug in either of the devices!!! Therefore I do not receive full service because it's not properly plugged in and it's a fire hazard and because u don't call spectrum they have no integrity they don't decrease your bill they charge you for days they know they didn't provide you service unless u stay on the phone with them 38 minutes and only give u $3.43 off the bill for a full day of NO SERVICE on a wifi &cable bill even after u tell them u spent $45 round trip in a Uber to get to a relatives house for wifi read more

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[[HIGHLIGHT]]Top requirement to work at spectrum is to be a liar and have a short temper![[ENDHIGHLIGHT]] They have been scamming me out of thousands of dollars a year because they won't let me downgrade [[HIGHLIGHT]]I DONT WANT CABLE TV IDIOTS.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]could not recommend their terrible service less![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Set up to look like an Apple Store, but the customer experience is worse than the Philly DMV.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I came in here thinking I'd just pick up my new router instead of having it delivered since it was right around the corner.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Should take about five minutes tops, right? LOL. I stood around waiting for an hour and a half and just walked out.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Zero starts for SPectrum a Charter company.[[ENDHIGHLIGHT]] Today Cinemax channels I previously had are no longer available to me it just says movie on them when I go to the channel it says that channel is only available on HBO/Max; and I do have HBO, but you have to have the HBO/Max combo which was taken away and made into new higher premium channels. A complete rip off. They need to put controls on cable TV now; so they can't continue to rip people off. read more

Horrible service: Wifi and cable unreliable.....technical support, useless. Customer service gives run around, and are generally unhelpful. Prices, sky rocketing! read more

[[HIGHLIGHT]]Was off to a rocky start but luckily raven came in and took care of me.[[ENDHIGHLIGHT]] If you go to this location make sure you SEE RAVEN, SHES THE BEST!! read more

constant outages ! silver springs, nevada the bill is $170 monthly and can't even get a cable person to come for 4 stink'n d a y s !!!!!!! they have several in this area and work til 7pm !!!!!!!!!!!!!!!!!!!!!!! g a r b a g e s e r v i c e !!!!! read more

Our internet goes out at least 2 times a month for hours. [[HIGHLIGHT]]All kinds of excuses from them.[[ENDHIGHLIGHT]] I'm looking for new service read more

David is an amazing guy! See what he did for me... so beautiful work... everything is so perfect........ first time is being spectrum costumer.... Better installation experience than verizon read more

Spectrum - Television Service Providers Near Me - New York, New York

3 stars because I have no issues with the TV service (APP) or internet. Even customer service is great but I deducted 2 stars because my pricing has nearly doubled in the last few years. Going from $90 a month (I have the TV choice and internet) to $168. The cost has gone up over $20 in the last two years alone. It's absurd! read more

I tried downgrading my service so I don't have to pay $75 on the service I really don't want, I told the customer service rep to downgrade my service to 300 mb from 600 ultra speed and the person told me my price will zoom to $90 after that, what a bunch of scammers and thieves, do yourself a favor and never get spectrum, I'm in the process of getting a new provider and find better deals, also spectrum has a promotion that is 1 gig of internet for $40 but the morons didn't mention you need to get their phone service and more, spectrum is so full of shit, avoid them at all cost!, [[HIGHLIGHT]]I got the conversation recorded, I will post it on social media very soon[[ENDHIGHLIGHT]]. read more

If you upgrade your internet they won't let you downgrade back to a slower speed. they also increase the price gradually and won't lower it. At best it's a customer last crappy business and at worst it's an outright scam taking advantage of people. Don't use ever if possible read more

internet sucks because of the location I live in maybe? however [[HIGHLIGHT]]Shah from north Carolina made me feel a little better because it was response and not like ai generated that I would've presumed so its nice.[[ENDHIGHLIGHT]] but yeah hopefully maybe it gets better because maybe the trees interferes with the wiring. anyways [[HIGHLIGHT]]I was happy to have a live agent contact me through via text quickly with my internet being down.[[ENDHIGHLIGHT]] i hope this reviews you shah :) read more

Internet frequently shuts off, seemingly randomly, once or twice a day. We've followed their instructions, reset the router and modem, and still the problem has persisted. Extremely frustrating read more

I'm looking for a new provider as of right now. Spectrum is the worst. They have outages on a regular basis. In the past two months we have had three outages. [[HIGHLIGHT]]And they send emails out saying not to get in touch with them.[[ENDHIGHLIGHT]] I'm so frustrated with this company!!!! read more

[[HIGHLIGHT]]WORST Internet ever and You have no options.[[ENDHIGHLIGHT]] Even if you would like to get a better internet provider you can't because Spectrum Has a monopoly in Manhattan. The upload speed is CAPPED at 20 Mbps even if you pay for the highest internet plan 20 Mbps per seconds is what you get. read more

Doesn't open until 10AM. A switch of cable boxes should be easy not hard! Finding the place took work and time.

Customer service has always been helpful until recently when I tried to discontinue my TV service. Talk about a run-around! Can't discontinue this service online and when I called, I was informed that I'd have to be transferred to another department where there was a 45-minute wait for my call to be answered and NO, they can't take my number and call me back. I was also told that my bill would remain in full until the end of the billing cycle. Fast forward to the end of the billing cycle. I went to the Spectrum store in Astoria and was given a new rate and upgraded the Wi-Fi. At no time did any of the associates that assisted me say I'd have to return my modem (which was just upgraded a month ago) and pick up a new one. Nor did the representative I chatted with online mention it. So now it seems I work for Spectrum because I have to go drop off and pick up equipment AND have to call yet again, and have it activated. Good thing I have such a charming personality. Spectrum is trash. read more

This company used to be honest to their customers and used to provide great customer service. Recently, their customer service (all of them) will lie to your face on monthly payments. they started my service with $15-first month by 6th month it's $65 now. what kind of bs is that?. This company has become a scamming company. read more

Below zero ratings would have been more fitting and accurate. Recently moved to Lefrak City in Queens NY. An installation was set to 9-10 am the day prior. Guess what? no one showed up! No Email alert, no phone call and no text of delay or need to reschedule. At 10:19 I after texting the sales person I received an incoherent phone call from a tech mumbling words I could not combine to a full sentence. Following that the "dispatch" called lying that the tech didn't get the appointment on time so it wasn't on his schedule!!!! however to the Sales person he said "there was delayed in a prior appointment" - my appointment is the first in windows of appointments provided!!! Lies upon lies upon lies wasting clients time and that's before I even became a client - I shutter to think what service they provide when you do become a client ! For your own good stay far away from Spectrum! read more

Been with spectrum for 11 years, I finally could not take it anymore after seeing a billing for 87.99 for 300 mb from 79.99. Meanwhile I get 1gb for 89.99 elsewhere. You then jacked up the price mid way of the billing cycle, so force people to pay during the cycle. This is nasty business. read more

Disgraceful practices of conducting business And they try to lie to me but they couldn't because I had an email confirmation saying the opposite of what they were saying read more

*writing this review while waiting to be seen* The wait in this place is ridiculous. They're beyond understaffed. Waited over half an hour (still waiting) when all I came here to do was drop off a box. Glad I made the choice to stay w. RCN read more

Spectrum - A bunch of people waiting. There were two other customers on my left hand side waiting. - Television Service Providers Near Me - New York, New York