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    10 months ago

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    7 years ago

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    10 years ago

    Customer service at this location is non-existent. Forget FIOS and anything to do with them. Save yourself the misery.

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    7 years ago

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    Optimum

    Optimum

    (2 reviews)

    Midwood

    stop the DEI hiring. This store hasn't had any people in it since the first six months it was…read moreopen.. and I am not talking about skin color. I am talking about merit. When they first opened, most of the employees were Black. However, they were helpful, knowledgeable, patient, and professional . Overall, the employees used to be present. I don't understand how you could be in a sales position in a completely empty store; and two people walk in interested in with questions , but she was not interested in anything but getting back to her phone call . I know I am not overreacting because the guy who walked in before me said he wanted to purchase a phone line and keep his number. She gave him a price. He told her the price that he received on the phone..Her reply was exactly this "ok so get it that way then" . She had an annoyed, dismissive tone.. Also she was on the phone before he came in. Now she gets back on with the same person and starts talking smack about the young man who spoke broken English. Tells her friend the story like this guy who was just trying to find out info is a fool. She said "why didn't he get it on the phone then, okurrrr.. and then she went on to make fun of his accent. Now it's my turn and proved the other woman wrong that I spoke to for five seconds and she told me to call optimum and she went on a break.

    I went at 4:55 on a Sunday, when it's supposed to close at 5, and the shutters were already down. I…read morewas just trying to return equipment, which should be really fast. It would be fine if they just weren't open on Sundays, or weren't open as late, but inaccurate hours are really annoying, especially when there aren't that many locations, and they're out of the way for a lot of people.

    Astound | Long Island City

    Astound | Long Island City

    (113 reviews)

    Woodside

    Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

    As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

    Verizon Fios - televisionserviceproviders - Updated May 2026

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