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Reviews With Photos

Tasha H.

Came to this location to return cable boxes and remotes. The process was seamless even though they only allow a certain number of people inside due to covid. The security guard was friendly and directed people to stand on the circles to maintain social distancing. The representative that I dealt with was very nice & came out from behind the window to collect my bag of cable boxes so I didn't have to pass each one through the window. She was fast, efficient and friendly. Great experience.

Quincy T.

This location, somewhat out of the way sees a lot of traffic at almost every hour of the day. I went in today to return a modem (no longer with Optimum yayyyy) and luckily for me I was in and out of this place. Walked in, hopped on line, return their modem, and was on my merry way before I could notice i was even there. But I actually noticed a few things.. Me being me I noticed: - security guard on his cell, chilling on the chair - place was very clean and easy to maneuver - optimum employees worked quickly - wait was not annoying as usual - bikes aren't allowed inside - security requested a lady fold her baby stroller - they give small, white paper receipt now (instead of the giant pink ones)

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3 months ago

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Altice U.

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2 years ago

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9 years ago

Optimum is terrible. Use any one else if you can. Expensive and inconsistent speeds. Terrible customer service.

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12 years ago

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Page 1 of 2

Ask the Community - Optimum

Review Highlights - Optimum

Because of covid they can only let a certain amount of people in.

Mentioned in 2 reviews

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T-Mobile

T-Mobile

(3 reviews)

Canarsie

I really do enjoy coming inside this store particular I…read moreguess from my experience, which has been a few, I have had an experience where I definitely left happy and not oversold. For Christmas I was able to open a another line for the iPhone 15 for babygirl which IM THE GREATEST MOM AWARD FOREVERRRR. But the guy gosh I forgot his name was super sweet and very helpful in making sure the decision was perfect to adding to my bill. Then today Natasha was a hero as much I wanted the Flip 5 she wa like na S24 drop next week and that's what you need to get plus my best friend in my ear was saying the same thing.

I am a convert from Sprint to T-Mobile. I settled with Sprint for many years. After hearing about…read moreT-Mobile, I loved the promotions and the messages I have been overhearing about them. I am very excited to join the T-mobile family. However, this location is very misleading and would say anything for a sale. I am in the business of customer service and you would honor what you say to keeep your customer satisfied. According to T-Mobile advertising's, "They remove barriers and do good by their customers and ranked number 1 in customer satisfaction". I traded my paid off IPhone 7plus and got the full value T mobile offers which is $390. The rep there explained to me that $109 dollars will come out of the available credit onto the activation fees and taxes on my new phone. The remainder will get credited to my bill. This confused me as I got thrilled in excitement and asked the rep, Joseph. How does this get credited? He replied to me you won't be paying a bill until your credit is finished. $281 dollars remained, so WE both did the math. $281 into $105, my bill amount, which equated to 2.5. I asked Joseph when will I be paying for my bill. He confidently replied March. I then asked him a few more times before making my exit. He ensured that I was 100% not responsible for both January and February bill because of my credit. I received my bill statement and seen a balance. This troubled me. After revisiting the store and following up with Joseph, he conveyed to me that my credit is now spread amongst 24 months and not given as a full lump sum. I asked him why did you tell me other wise. He said that he did it for another customer previously and they got the full lump sum. On Top of the misleading and deceptive initial conversation, there was no credit on my account. If I did not follow up with first fib. I would of never gotten my credit. In the past T-Mobile was known for its hidden fees, which as been corrected. However, it transfigured itself from hidden fees to hidden messages. T-Mobile thank you for being my service provider. Nonetheless, I would never recommend this location to any persons, because I would not want them to be a victim of fictitious information.

Optimum - isps - Updated May 2026

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