I wanted to talk to a FIOS agent. They said that the wait period would be about one week. That's…read moreright I would have to wait on the phone for one week. They said that if I preferred, I could have them call me at a convenient time for them. So, I played their game, and set the call back for Wednesday from 5:00 to 6:00PM. Guess what, that's right they did not call backed. That makes FIOS G.D. liars. Pardon my French, If I said what I planned to say, my comments would have been deleted.

I am a new customer with Verizon Fios my coop had me locked in a decade with Optimum it was torture…read moreI dont what was worst, being married to my X or their service It sucked, over priced the internet was slow as molasses it would randomly just shut down, which with a college student son it was a HORROR I took action enrolled in Verizon its cheaper faster and the customer service is OUTSTANDING i had a small glitch the head executive Lauren looked into it kept me in the loop daily and also her assistant Nicole she's a sweetheart too resolved it swiftly and I can't thank them ladies enough keep up the wonderful work at Verizon you guys rock !!!! V,H Bklyn NY

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

What a waste of time. I came here to simply pay my bill and after standing around for awhile-- the…read moreemployee decided to walk up to two guys who just walked in and let them know they needed to sign. At this point, I'm massively irritated as I stood there for ten minutes and he never said a word. I said there's nobody else waiting-- can I be taken care of? He tells me I need to sign in and now wait. This is ridiculous and I'll never waste my time coming back here!

My visit to Spectrum was to help a neighbor get their new mobile device as they had opted to go to…read moreSpectrum over their current provider. Since this space is new and I had a couple of questions of my own I decided to go along. This space used to be the Panera Bread and Radio Shack before that so its rather spacious. Social distancing is enforced and each of the staff stations has a plexiglass shield in front of them. There are a number of mobile phones to choose from but I will be sticking with Verizon since I didn't see any massive savings against what I am paying right now. Since they also deal with new cable accounts I tried to see if I could knock some bucks off my current monthly plan since its ridiculous but they could not oblige with this and suggested that I call customer care since they had more power to do that. I think I am leaning toward an Internet only process where I enjoy my streaming services and only use mobile but lets see what happens. Overall I found the staff that I spoke to friendly and willing to help. I've seen Yelps of otherwise but that was not my experience at all.

They're my carrier but I am slowly growing tired of not having any sort of unlimited data with…read moretheir plans. I used to have this and then they ended it while other providers only increased data access for their patrons. It makes no sense. There isn't a technical desk for repairs and such at this location anymore which is a bit of a bother but I will say that every staff that I have ever dealt with is very helpful. It can get crowded depending on the time of day that you pop in and since customers rarely know what they are exactly seeking in terms of technology it can add to wait time. My contract is drawing to an end in a couple of months and unless there are better data offerings this might be my final go round with Verizon as a wireless provider. I will have been a customer for 18 years. Can you hear me now Verizon? Get on point.

I changed to Verizon two months ago from another vendor where I was paying $70.00 per month. I…read moreagreed to switch to Verizon for $105.00 per month. I only agreed because of the IPhone 19. My bill was $104.00 for one month and now it went to $126.00 per month. No one in the Verizon world can explain or rectify the situation. I urge everyone to stay away from Verizon. This is not the first time this has happened. Speaking to others, this is a common practice with these people. KEEP AWAY FROM VERIZON.

Great company to do business and easy to get a hold of, and fantastic service. Every employee of…read morethe company has been extremely helpful when ever needed.

The worse experience - I bought a screen saver from Verizon Wireless and this is a corporate store…read moreand sellers there so lazy and they wanted to charge double price and after 26 years with Verizon and 4 lines. Also one time a while ago someone changed my plan without letting Mme know the details when I was buying phone - it's so different experience with the phone representative - and this store doesn't even have products - they still don't have latest Samsung case for Samsung S26 Ultra so definitely don't recommend - so unprofessional including the manager

Make sure you ask for DHAMIKA when you visit. She is personable, Knowledgeable and very efficient…read more Otherwise you're wasting your time!!!

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

I have Comcast and what else can you say about them? They have Now XFINITY which has the top shows…read morefrom all the major networks On Demand. It's fun to catch up and keep up with the latest episodes, only with XFINITY from Comcast. I sound like a friggin commercial here. But they do have a deal here tv and internet for like $69.99. I mean if you want cable and Comcast is your only cable provider, you kind of have no choice but to choose them. I have no complaints. For the most part they do have lightning fast internet. Rarely have problems with them. My dvr did break one time, and they showed up the next day. The guy was super nice, he even put booties on his muddy boots so he wouldnt mess up my white carpet haha. Thanks dude!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Was considering signing up with them but....I'm not so sure they are truly a 'local' NYC-based…read morecompany. When I called to sign up (THREE times now, but still no call back) it was as if I was connected to some 'answering' service in a backroom in the Midwest somewhere. (I don't know many local companies with answering services besides doctor's offices or plumbers or something.) Also, the woman seemed to have an accent (NOT New York). She also seemed to not know NYC neighborhoods...when I gave her my Astoria address she was like 'ok, so that's in Astoria, New York, 11105'? The way she said it, it was as if she'd never heard of Astoria. I then said to her 'is this an NYC-based company?' She seemed to hesitate. I told her I was under the impression it was. She then said 'oh yes'. I said 'and where are you located?' She said 'I'm at the head office....Broad Street...I mean...Broadway'. Hmmm.... Another time I called and was told that 'Josh' (apparently the only person at this 'office' who can set up a new account)...that Josh was 'on vacation' apparently abroad...that he was 'asleep right now'...but that they'd send him another message to call me. Also interesting is that of the FEW reviews they have on Yelp, one reviewer has only written ONE (stellar) review ...naturally for Bway.net....and the other reviewer has only written TWO reviews. Hmmm

Bway is simply everything good left in this world. A human touch to the service with actual…read moreinteraction with people you can get to know. The barren cold alternative I tried was the big corp internet provider in NYC. Bway offers amazing reliable and fast service. An internet you can rely on. While all these perks come at a higher tag, there is an astounding amount of frustration you are saving yourself from. Trust me. Every little interaction with the big corp internet providers in town will leave you feeling frustrated, empty and violated. Bway is worth every penny. In addition, they offer a static IP as a standard. You always have a dedicated reliable line. That opens up a multitude of potential.