Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

My visit to Spectrum was to help a neighbor get their new mobile device as they had opted to go to…read moreSpectrum over their current provider. Since this space is new and I had a couple of questions of my own I decided to go along. This space used to be the Panera Bread and Radio Shack before that so its rather spacious. Social distancing is enforced and each of the staff stations has a plexiglass shield in front of them. There are a number of mobile phones to choose from but I will be sticking with Verizon since I didn't see any massive savings against what I am paying right now. Since they also deal with new cable accounts I tried to see if I could knock some bucks off my current monthly plan since its ridiculous but they could not oblige with this and suggested that I call customer care since they had more power to do that. I think I am leaning toward an Internet only process where I enjoy my streaming services and only use mobile but lets see what happens. Overall I found the staff that I spoke to friendly and willing to help. I've seen Yelps of otherwise but that was not my experience at all.

I just left spectrums service because it was down EVERY OTHER DAY for the last 7 monthsread more

I just wasted the better part of my hour to we. First I waited 10 minutes while the employee…read moreresponsible for telling my people to check in scrolled through his phone. Then when I checked in the through the digital system, I watched everyone around me who came after me, get taken care of. Some customers were clearly known to them or their their friends and some spoke their native language. I spoke up and told an employee what was happening and they just said "Have a good day". This is typical poor service of this particular local store as I have been in there 5 times over the course of many years with 5 Verizon lines in my house , and the same quality of service continues. Very frustrating. Verizon can do much better than this.

If you value your sanity, your time, and your hard-earned money, stay far away from this particular…read moreVerizon shop. After surviving a severe bout of pneumonia and having my phone lost at the hospital, I was already exhausted. Verizon's skilled telephone tech coaches did their best to resolve a messy activation glitch and instructed me to bring the defective hardware to this store. The staff here is utterly disgusting. They are aggressively rude, completely incompetent, and dripping with an attitude of total entitlement. They didn't just fail to help me--they actively mistreated other patrons and me in the store. Shockingly, a major corporation allows such gross misconduct to happen on its retail floor. I am escalating this directly to Verizon Headquarters, but local consumers need to know: this store is a toxic waste of time run by a crew that deserves to be summarily fired. Go to a different location.

Great company to do business and easy to get a hold of, and fantastic service. Every employee of…read morethe company has been extremely helpful when ever needed.

Terrible customer service. The lady was rude , didn't understand my question, and cut me off when I…read moretried to explain. she told me to call customer service which completely defeats the purpose of me walking into the store. Walked away when I had another question.

Delicious food and very clean environment. All the salads are kept continuously cold. Very well…read moremaintained restaurant

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

I have Comcast and what else can you say about them? They have Now XFINITY which has the top shows…read morefrom all the major networks On Demand. It's fun to catch up and keep up with the latest episodes, only with XFINITY from Comcast. I sound like a friggin commercial here. But they do have a deal here tv and internet for like $69.99. I mean if you want cable and Comcast is your only cable provider, you kind of have no choice but to choose them. I have no complaints. For the most part they do have lightning fast internet. Rarely have problems with them. My dvr did break one time, and they showed up the next day. The guy was super nice, he even put booties on his muddy boots so he wouldnt mess up my white carpet haha. Thanks dude!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!